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Zapnito is a well built platform that allows us to build community platforms, which can showcase expert content and build professional networks. It is intuitive and user friendly, with a wealthy supply of tutorials at every step. The most outstanding feature is the customer support - they are extremely quick to respond and willing to assist every request. I never feel like I am alone in the process, or left waiting around for answers to queries. Review collected by and hosted on G2.com.
Not much to complain about - the team are helpful and quick to assist, and eager to adapt the product to best suit our needs. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for Zapnito
Overall Review Sentiment for Zapnito
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The concept of putting the expert front and center is great and we really like the Netflix-like experience as well as the the video-first approach. The best digital experience today wins. Review collected by and hosted on G2.com.
Zapnito does not offer an app version which to us is the biggest draw back. In today's times apps are a must and expected by everyone. They are a key driver for making the community more engaged and sticky. But I believe the app version is on their roadmap and will hopefully be released soon. Review collected by and hosted on G2.com.
For some time Winmark has been looking at substantially improving its digital offering for its members. The impact of Covid-19 accelerated this process due to the urgency created by the resulting financial crisis across all markets, and the impact of social distancing on face-to-face events.
Agility
In the first 2 weeks, we took a MVP approach and delivered a solution with more than enough features to support the initial MVP as to provide feedback for future development and prioritised enhancements for weeks 2-4, including member experience needs and opportunities. Their 'agile' methodology, enabled a more dynamic approach, resulting in frequent deliveries (soft to hard launch), enhanced benefits (stuff we hadn't thought of), more relevant prioritisation and further embedding of 'agile' within Winmark.
Exceptional Customer Service
Zapnito prides themselves on the high-quality support they provide each and every one of their valued clients. I couldn’t agree more - this was apparent from day 1. Their highly skilled team personally guided us ‘step-by-step’ through the development of our new online community and always picked up the phone to call us if we sent an email. I was particularly impressed with their personalised training sessions and the fact that their CEO, Charles Thiede always made a point of attending! Review collected by and hosted on G2.com.
I was going to mention the ability to provide a platform to support existing business processes but on reflection, Zapnito is sufficiently flexible to enable future change and promote continuous improvement (which it has delivered so far). Review collected by and hosted on G2.com.
First, the team at Zapnito are highly responsive, creative, and committed to our success. Next, the platform itself is easy to learn and manage as an administrator, and is easy for our content partners to contribute their expertise. Plus there are additional features for us to learn so that we can grow our offerings as we evolve our strategy. Review collected by and hosted on G2.com.
So far I haven't run into anything that I dislike about the platform. In fact, I asked if a particular feature was available and it wasn't something other clients had asked them about. One week later, that feature became available! The Zapnito team is listening to their clients! Review collected by and hosted on G2.com.
I like how involved the team is to helping your business achieve success. Your success is their success - they are great at listening to your needs and working with you. Review collected by and hosted on G2.com.
Wish there was more of a "forum" style available and a direct chat function so people wouldn't have to email or go to another site to connect. Review collected by and hosted on G2.com.
I absolutely love Zapnito's mission of creating highly engaged online communities, which is exactly what they let us do. The team is incredible at helping us when it comes to figuring out how to use their platform to achieve maximum success - they offer excellent support and are always eager to provide guidance on optimising the way we use the site.
I also love that Zapnito continually seeks to improve their platform and takes customer feedback very seriously. They are always rolling out new features that make it easier to create engagement and increase the sense of community on the site, conduct webinars and post regular updates, and often ask us for feedback.
Overall, Zapnito's team is amazingly helpful, their mission & vision are incredibly focused and well executed. Review collected by and hosted on G2.com.
Since the team is always looking to improve their site and test out new features, sometimes we encounter a few bugs here and there which may be frustrating. Saying that, the support team provides very quick service, and the bugs quickly get resolved. Review collected by and hosted on G2.com.
This is a dedicated platform for expert community building. It promises to be highly scalable. It provides a one-stop-shop solution for multiple functions as well, such as in relation to design and newsletters. Creating a comparable platform from scratch would have demanded more time and resources dedicated to that. Zapnito also provides continuous support for its platform so that technical issues can be easily addressed. Review collected by and hosted on G2.com.
This platform is different from WordPress. There is a learning curve that the platform management involves. Zapnito updates periodically its platform and its features. It would be great to see a faster pace of its development and new management features added. Review collected by and hosted on G2.com.
Well thought out suite of tools that integrate well.
Product can be completely adapted to our brand.
A membership engine PLUS a virtual event platform.
Great customer care and support Review collected by and hosted on G2.com.
Higher price point than the generic tools we have used before but you get what you pay for Review collected by and hosted on G2.com.
Zapnito team are knowledgeable of their product, creative in developing a client solution, and professional in their client interaction while still being personable and approachable. They pulled out all the stops to help us achieve our go-live deadline. Review collected by and hosted on G2.com.
Post implementation, it took long to resolve bugs and minor fixes. None of them were show-stoppers, but it did delay the project phase close-out. Review collected by and hosted on G2.com.
I really value their personal and goal oriented approach. They really want to understand your business proposal and help to translate it to your community goals. They give plenty of contact support, which they certainly overdeliver in terms of contract agreements. The number of functions and possibilities on the platform are great! Review collected by and hosted on G2.com.
It's definitely not a show stopper but the design is not very sophisticated yet (it's a bit angular) as are its options to change it. To make it more appealing as an open platform I hope the team will give it more clean and modern touch. Review collected by and hosted on G2.com.
