VB

Vikrant B.

Director of Digital and AI Customer experience

Information Technology and Services

Small-Business (50 or fewer emp.)

10/16/2022

More Options
- 
- [Respond as Zapier](https://www.g2.com/survey_responses/zapier-review-7215453/official_response/new)

"Zip ZAP Zoom"

3.5/5

What do you like best about Zapier?

Zapier brought in automation which was missing in our daily office routine. Today we have multiple zaps that sends out emails or notifications to the tools that we have integrated with. Works like a charm and quitely in background as if is never there. Our created Zaps are running everyday. Review collected by and hosted on G2.com.

What do you dislike about Zapier?

Abrupt disconnections of the Zaps. The error codes it provides are hard to understand as there is no way to decode them unless we raise a ticket. The response is quick, but they don't teach how we can solve the error permanently. It is sometimes very difficult to create the Zap. Review collected by and hosted on G2.com.

What problems is Zapier solving and how is that benefiting you?

If my employee sends a time-off request, my HR should get notified in Microsoft Teams as a private message. We were missing this automation as our HR was always overwhelmed with the number of emails, and often the time-off request emails used to get ignored. Now they get addressed immediately. It increased process effifency. Whenever a sales team sends our a quote using Jotform, a Zap is sent to our Microsoft teams channel. All of these automation creates a nice ecosystem that improves efficieny. Review collected by and hosted on G2.com.

Show More

Rating Updated (10/5/2023)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 2062 reviewers think of Zapier

4.5 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/zapier/reviews)