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Top 10 Zammad Alternatives & Competitors

By Zammad GmbH
(10)4.5 out of 5

Zammad is not the only option for Help Desk Software. Explore other competing options and alternatives. Help Desk Software is a widely used technology, and many people are seeking innovative, productive software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Zammad include performance. The best overall Zammad alternative is osTicket. Other similar apps like Zammad are Zoho Desk, Zendesk Support Suite, Freshdesk, and Front. Zammad alternatives can be found in Help Desk Software but may also be in AWS Marketplace Software or Service Desk Software.

Best Paid & Free Alternatives to Zammad

  • osTicket
  • Zoho Desk
  • Zendesk Support Suite
Show More

Top 10 Alternatives to Zammad Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zammad stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Construction, and find the best product for your business.
    #1

  1. osTicket

    By osTicket
    (44)4.4 out of 5

    2. osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, osTicket is:

    Better at meeting requirements
    See all osTicket reviews
    #2

  2. Zoho Desk

    By Zoho
    (6,198)4.4 out of 5

    3. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Zoho Desk is:

    Better at meeting requirements
    See all Zoho Desk reviews
    #3

  3. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Zendesk Support Suite is:

    Better at meeting requirements
    See all Zendesk Support Suite reviews
    #4

  4. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    5. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Freshdesk is:

    Better at meeting requirements
    See all Freshdesk reviews
    #5

  5. Front

    By Front App
    (2,244)4.7 out of 5

    6. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Front is:

    Better at meeting requirements
    More usable
    See all Front reviews
    #6

  6. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    7. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Jira Service Management is:

    Better at meeting requirements
    See all Jira Service Management reviews
    #7

  7. Help Scout

    By Help Scout
    (407)4.4 out of 5

    8. Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Help Scout is:

    Better at meeting requirements
    More usable
    See all Help Scout reviews
    #8

  8. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    9. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Salesforce Service Cloud is:

    Better at meeting requirements
    See all Salesforce Service Cloud reviews
    #9

  9. Vtiger All-In-One CRM

    By Vtiger
    (410)4.3 out of 5

    10. Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, Vtiger All-In-One CRM is:

    Better at meeting requirements
    See all Vtiger All-In-One CRM reviews
    #10

  10. HubSpot Service Hub

    By HubSpot
    (2,492)4.4 out of 5

    11. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with Zammad:

    Reviewers say compared to Zammad, HubSpot Service Hub is:

    Better at meeting requirements
    See all HubSpot Service Hub reviews

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