Zahoree, formerly Infolink-exp
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Zahoree, formerly Infolink-exp
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4.9 out of 5 stars
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Zahoree, formerly Infolink-exp Reviews & Provider Details

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Erin B.
EB
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about Zahoree, formerly Infolink-exp?

Their commitment to delivering high-quality service is evident in every interaction. Whether it’s answering questions, addressing concerns, or tackling challenges, they consistently go above and beyond to ensure we’re supported and everything runs smoothly.

What really stands out is their ability to move quickly and effectively. No matter the urgency or complexity, we can always rely on Zahoree to provide timely solutions without compromising on quality. Review collected by and hosted on G2.com.

What do you dislike about Zahoree, formerly Infolink-exp?

Would love to see even more innovative solutions in future projects Review collected by and hosted on G2.com.

What problems is Zahoree, formerly Infolink-exp solving and how is that benefiting you?

Working with Zahoree has been a fantastic experience. Their team is always responsive, helpful, and quick to act, ensuring that everything runs smoothly. No matter the challenge, they deliver timely and high-quality solutions. We truly value their partnership and highly recommend them. Review collected by and hosted on G2.com.

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Zahoree, formerly Infolink-exp Overview

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What is Zahoree, formerly Infolink-exp?

Zahoree helps its customers to scale by providing outsourced capacity and expertise to handle customer interactions throughout the customer journey. As part of our services, Zahoree provides the Zahoree Virtual Teams® platform, built to democratize customer support and help companies manage virtual teams of customer facing -and back-end- support Experts. Our platform consolidates data from diverse sources, and includes Artificial Intelligence features to analyze it, including surveys, support cases, product reviews and other sources of customer feedback and behavioral data. We deliver unique visibility into the customer operations and end-customers’ journey.

Zahoree, formerly Infolink-exp Details
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Provider Description

Zahoree helps its customers to scale by providing outsourced capacity and expertise to handle customer interactions throughout the customer journey. As part of our services, Zahoree provides the Zahoree Virtual Teams® platform, built to democratize customer support and help companies manage virtual teams of customer facing -and back-end- support Experts. Our platform consolidates data from diverse sources, and includes Artificial Intelligence features to analyze it, including surveys, support cases, product reviews and other sources of customer feedback and behavioral data. We deliver unique visibility into the customer operations and end-customers’ journey.

Seller Details
Seller
Zahoree
Year Founded
2012
HQ Location
San Jose, California
Twitter
@Zahoree_Global
382 Twitter followers
LinkedIn® Page
linkedin.com
108 employees on LinkedIn®
Brenda B.
BB
Overview Provided by:
Brenda Berumen

Recent Zahoree, formerly Infolink-exp Reviews

JB
Jessica B.Small-Business (50 or fewer emp.)
5.0 out of 5
"A Breath of Fresh Air"
Zahoree has decreased our workload, allowing us to focus on high level goals and projects.
Read more
Erin B.
EB
Erin B.Mid-Market (51-1000 emp.)
5.0 out of 5
"An Outstanding and Dependable Partner"
Their commitment to delivering high-quality service is evident in every interaction. Whether it’s answering questions, addressing concerns, or tack...
Read more
Dianne A.
DA
Dianne A.
5.0 out of 5
"Zahoree/Infolink Review"
Infinitus is truly fortunate to have a team like Infolink that consistently goes above and beyond, contributing significantly to navigating challen...
Read more

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3 out of 4 Total Reviews for Zahoree, formerly Infolink-exp

4.9 out of 5
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3 out of 4 Total Reviews for Zahoree, formerly Infolink-exp
4.9 out of 5
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3 out of 4 Total Reviews for Zahoree, formerly Infolink-exp
4.9 out of 5
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JB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zahoree, formerly Infolink-exp?

Zahoree has decreased our workload, allowing us to focus on high level goals and projects. Review collected by and hosted on G2.com.

What do you dislike about Zahoree, formerly Infolink-exp?

No downsides thus far. It's been an absolute pleasure. Review collected by and hosted on G2.com.

Recommendations to others considering Zahoree, formerly Infolink-exp:

If you're unsatisfied with your current partner, give Zahoree a chance. They completely exceeded my expectations. Review collected by and hosted on G2.com.

What problems is Zahoree, formerly Infolink-exp solving and how is that benefiting you?

Zahoree is helping us manage call volume and ticket volume in the support inbox. They're excellent at pulling data and analytics, providing suggestions for improvement and updating us weekly on performance metrics. They're independent, professional and dedicated to going above and beyond for us. Review collected by and hosted on G2.com.

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Dianne A.
DA
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Validated Reviewer
Review source: Organic
What do you like best about Zahoree, formerly Infolink-exp?

Infinitus is truly fortunate to have a team like Infolink that consistently goes above and beyond, contributing significantly to navigating challenging situations and completing tasks successfully. Your collective efforts shape our team, and it's essential to recognize the profound impact you've had.

You have seamlessly integrated into our team, and each one of you should take pride in the accomplishments thus far. As we look ahead to more exciting opportunities, I am confident that Infolink will once again surpass our expectations and continue to be a key asset to our success. Review collected by and hosted on G2.com.

What do you dislike about Zahoree, formerly Infolink-exp?

There is nothing that I dislike about Zahoree. Review collected by and hosted on G2.com.

What problems is Zahoree, formerly Infolink-exp solving and how is that benefiting you?

The meticulous attention to detail demonstrated by the Infolink team has played a crucial role in not only meeting but surpassing our goals and exceeding customer expectations. Particularly during the past two Blizzard seasons, their hard work and dedication highlighted their immense value to our operations. Review collected by and hosted on G2.com.

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JM
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Validated Reviewer
Review source: Organic
What do you like best about Zahoree, formerly Infolink-exp?

Zahoree's management team and staff are responsive partners who can always be trusted to work quickly and closely with us as our needs evolve. Review collected by and hosted on G2.com.

What do you dislike about Zahoree, formerly Infolink-exp?

Nothing here to dislike, no issues yet we haven't been able to resolve. Review collected by and hosted on G2.com.

What problems is Zahoree, formerly Infolink-exp solving and how is that benefiting you?

Zahoree provides the talent we need in delivering our AI-driven solutions for our helathcare clients. Review collected by and hosted on G2.com.

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