# Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 425 ## About Neon CRM Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons **What users like:** - Users praise the **ease of use** of Neon CRM, highlighting its intuitive design and efficient navigation for nonprofits. (56 reviews) - Users appreciate the **user-friendly design and comprehensive features** of Neon CRM, enhancing nonprofit operations and efficiency. (43 reviews) - Users praise the **responsive customer support** of Neon CRM, appreciating their attentiveness and helpful resources. (33 reviews) - Users value the **responsiveness and efficiency** of Neon CRM's donor management, enhancing their fundraising and communication efforts. (33 reviews) - Users value the **all-in-one solution** of Neon CRM, enhancing efficiency with excellent navigation and user-friendly design. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users face a **difficult learning** curve with Neon CRM, needing extra training and support for advanced features. (20 reviews) - Users find Neon CRM's reporting features to be **not intuitive** , leading to confusion and inefficiencies in managing events. (20 reviews) - Users feel that Neon CRM is **lacking features** , as many functionalities are basic and difficult to set up correctly. (16 reviews) - Users find the **missing features** in Neon CRM limiting, complicating tasks and hindering overall usability. (16 reviews) - Users struggle with **inefficient reporting** in Neon CRM, finding it complicated and requiring manual adjustments for accuracy. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Learning Curve (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. Intuitive CRM with Powerful Dashboards and Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa A. | Director of Development & Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** I love using Neon CRM for storing relationship data and historical context os our organization's stakelholders. I like that it's intuitive to use and helps to build capacity through its limited automation systems. We also leverage the integration of the database with the Neon Website functionality. We are in the very early phases of beginning to truly understand the depth of the tool. Its truly helpful in helping us make informed decisions through its well built out dashboard that pulls data from the database in respect to lapsed donors, retention and more building. The Neon Team consistently is develops and refines the platforms capabilities ensuring that it continues to grow as organizations scale they're fundraising worl. **What do you dislike about Neon CRM?** There is not much I do not like about Neon CRM. The biggest hurdle in furthering the application of this tool has been building out the backend information of the database. The database truly gives you the ability to build out as you grow. It is a heavy lift for a small organization to buld if your team does not have the knowledge and time to dedicate to the system it will be difficult to apply its usage over time. The system is intricate and complex and can be overwhelming for someone who does not have a background in data systems. **What problems is Neon CRM solving and how is that benefiting you?** Neon just added a new feature to build out donation forms and collect reoccuring gives from 3rd party platforms. This is tremendously helpful in processing thank you and not adding extra work time in data entry on the backend. Once a gift is process on the 3rd party platform you can confirm it on Neons backend. This is beneficial in tightening turnaround times on Thank You acknowledgments and data collection processes. **Official Response from Nick Zmudzinski:** > Hi there, it's great to hear how our dashboards and relationship tools are helping you make informed decisions and build capacity! We're so glad the new donation forms are already saving you time on data entry for recurring gifts. Thank you for your thoughtful feedback as we continue to refine the system to be even more accessible for organizations of all sizes. ### 2. Flexible, Easy Donor Tracking with Excellent, Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Edmund S. | Owner and PADI Master Instructor , Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Neon CRM?** NEON makes it easy to track donors, and its flexibility also allows us to engage with our donor base using different metrics. I should also mention the excellent technical support NEON has provided; because of that support, we’ve been able to adapt NEON to our organizational needs. Overall, flexibility, ease of use, and responsive tech support are key. **What do you dislike about Neon CRM?** At first, what stood out was the huge number of options NEON offers. Over time, though, we were able to narrow in on the key options that fit our organization, without feeling forced into a set framework. **What problems is Neon CRM solving and how is that benefiting you?** NEON makes it easy to identify lapsed donors and reengage them. It has also provided KPIs that are relevant to our board, so we can clearly show our progress. **Official Response from Nick Zmudzinski:** > Hi there! Thank you so much for the kind words. We’re thrilled to hear that Neon One is helping you identify lapsed donors and providing the KPIs your board needs to see your nonprofit's progress. ### 3. Neon CRM: Good Value for Membership Management, Events, and Fundraising **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** I use Neon CRM regularly for membership management. It’s been helpful for handling new member registrations, monitoring renewals, and using workflows to follow up with members whose memberships have lapsed. I also appreciate the member portal, where logged-in members can view other members’ profiles from their accounts. I find the customer support good when I need to chat quickly to solve a problem. I also appreciate their new office hours feature, which makes them more accessible for in-depth questions. My company researched other CRMs, but we determined that Neon CRM is the best fit for us and offers good value because it handles many aspects of a membership society, including membership, events, fundraising, and reporting. **What do you dislike about Neon CRM?** The reporting could use improvement. Right now, I have trouble pulling reports that span all the different sets we use in our work. Some reports only let me use a limited set of search criteria that’s specific to that particular report type. I work with members, but I often need to understand their membership in relation to their event registrations and donations. At times, the reports don’t allow me to access all of that information in one place, so I end up running multiple reports and then comparing them afterward. That extra manual step creates more opportunities for errors in my data analysis. **What problems is Neon CRM solving and how is that benefiting you?** I have been using Neon CRM for years, so my observations draw on my experience with using the product over time. Neon CRM frequently releases updates to improve the product. Over the past year, several of these updates have addressed reporting issues we were experiencing. In particular, changes were made to the executive reports that provide an overview of progress within a specific timeframe. Previously, these reports sometimes contained incorrect totals, making it difficult to understand our true progress. The reporting has since been improved, and it’s now a more effective tracking tool for our organization. I also frequently use the WealthEngine integration. Prior to adding this integration, my organization did not have an accurate estimate of how much our members could donate. Now that we have this integration, I can make informed donation requests with confidence. **Official Response from Marketing Admin:** > We're glad to hear that you've found success with our membership features, supportive customer service, and live open office hours. As you noted, we've been making improvements to reporting but we definitely hear your feedback about needing better cross-functional reporting and we'll pass this along to our product team as they continue developing our reporting capabilities. Thank you so much for your thoughtful and thorough review! ### 4. Seamless Donation Tracking & Integration for Nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** I appreciate how Neon CRM solves the problem of being able to track all of our donations and donor contact info in the same area. I also like its integration with other important features like Clickbid, which allows me to import all of our data from our live and silent auction events straight into Neon without duplicating any donor records. The seamless integration with QuickBooks is great as it allows me to upload all of our donations straight into our bank transactions. Even though the initial setup was time-consuming, it was easy and there were many useful guides and trainings that helped us along the way. **What do you dislike about Neon CRM?** I would love for Neon CRM to add the ability to run an auction within the CRM. The initial setup was time-consuming. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM tracks all our donations and donor contact info in one place, integrates with Clickbid and QuickBooks, reducing data duplication and facilitating seamless accounting. **Official Response from Marketing Admin:** > Thank you so much for taking the time to share your review! We are so glad to hear that tracking your donations and donor info in one place, alongside our integrations, are helping you in your work! While we know the initial setup takes some time, we are thrilled that our guides and trainings helped smooth the way for you. We also appreciate your suggestion about adding native auction features directly within Neon CRM. This functionality is highly requested and our product team is actively exploring opportunities to integrate it into our platform. We are so grateful to partner with you to help drive growth and support your mission! ### 5. Easy-to-Navigate UI and Straightforward Team Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Cassie F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Neon CRM?** The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles. **What do you dislike about Neon CRM?** I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe. **What problems is Neon CRM solving and how is that benefiting you?** We're able to track a lot more information at a glance about our member organization than we could in the past. There's only so much Airtable can do before it's convoluted. The member dashboards are visually organized in a helpful way. **Official Response from Nick Zmudzinski:** > Hi there! We’re thrilled that your team had a straightforward onboarding experience and that the Membership dashboards keep everything organized at a glance. Thank you for sharing such helpful feedback about one-time invoicing and adding more in-app help links to save you time. We love being your partner in building the personal connections that drive your mission forward! ### 6. Feature-rich CRM that keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Mike Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Over the past couple years Neon rolled out what they call next generation events (as opposed to legacy events). This platform is cleaner and much more visually appealing compared to the klunky legacy events. For that reason alone we should be using the next gen version. Despite recent meaningful improvements, Neon still has work to do in bringing legacy events functionality to next gen events. Thus, we continue to use legacy events to manage our meetings. There have been other recent improvements that truly shine. Case in point: native PayPal and Venmo payment processing via Neon Pay. It was incredibly easy to implement, and it gives our members and donors additional reliable methods to send us money. **What do you dislike about Neon CRM?** A little over two years ago I wrote that the wait for support response was unbearably long. I'm happy to report that the Neon support team now seems to be fully staffed, because turnaround times are considerably faster - on the order of a couple hours. That's a win! **What problems is Neon CRM solving and how is that benefiting you?** First and foremost, we use Neon CRM to maintain accurate records on our 4,000+ members. Secondarily, virtually all donations come to us through the Neon online portal. **Official Response from Beau Mourer:** > Hey Mike, thank you so much for your review, and thank you for your continued loyalty! I'm thrilled to hear that you and your team appreciate the monthly release webinars, we find that a lot of our users find these to be invaluable. We understand your frustrations around support wait times, as this is common across the entire industry--but is something we are actively working on and hope to increase our headcount and bandwidth in the immediate future! Thank you again :) ### 7. Improved Our Database Management and Increased Donors - an Exceptional Nonprofit Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal Ann H. | Training Manager/Digital Media, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Neon CRM?** Neon helped us manage and track all our donors, stakeholders, donations, and fundraising campaigns in one portal, which helped us greatly with end-of-the-year communications and donor tracking. There have been new updates to be able to capture donor pledges and refine donation forms to implement when doing specific campaigns. We use NEON CRM daily to capture interest and donations and to track e-newsletter communications, which we integrate into our emails and website. **What do you dislike about Neon CRM?** If there is an error or something that is not configuring correctly, it is difficult to get on-site or quick customer support; you have to send a chat or email and wait, also needing to provide several screenshots. However, we do not often encounter errors, only when we need to upgrade or edit a survey. **What problems is Neon CRM solving and how is that benefiting you?** Database Management and housing donations and e-communications. Maintaining and managing training regulations and credit hours for grant purposes. Managing and tracking grant submissions and disbursements. It centralizes donor data into one system so organizations can track donations, communication history, and engagement in one place. The platform automates routine processes such as donation receipts, email follow-ups, and event reminders. The system includes dashboards and reports that track donations, campaigns, and engagement trends. **Official Response from Nick Zmudzinski:** > Hi there, thank you for sharing how Neon One has helped you centralize donor data and streamline your year-end outreach! We’re glad to hear the platform is a daily asset for your team, and we hear your feedback regarding the support turnaround time when troubleshooting configuration errors. We are constantly working to make our support options more efficient so you can get back to managing your impactful campaigns as quickly as possible. ### 8. Flexible and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Ana S. | Executive Director Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Neon CRM?** Neon CRM has been very helpful in keeping various data, updates and documents in one place for several of our funders but also all grants that we have applied for. It has been super helpful in running various reports that help us analyze which funders are new, which have been giving for a while and how much. This platform has also been useful in just giving us the ability to run various types of reports. Lastly, I love the Global settings function. There is a lot to sort through and learn but the fact we even have all that is great. **What do you dislike about Neon CRM?** I wish the filtering view had more options. I also wish the constituent portal would give us the ability to create a better user experience whether it's your average person going in there or software developers. I also would like to see more options in designing email templates, the ability to be more creative with it. **What problems is Neon CRM solving and how is that benefiting you?** It's given us a single place where we can track individual funding, grants but also organizations that we service. The system is not necessarily set up that way but there are enough options and ways to categorize profiles that we can cater it to our needs. It has also helped keep track of funding campaigns through out the year and communicate with all our constituents from a single platform. **Official Response from Beau Mourer:** > Hey Ana, thanks for taking the time to leave us a review! Great to hear that Neon has been able to help you and your team streamline your data, documents, campaigns, funding, and grants. Also, it's wonderful to see that you've been enjoying our global settings function, thanks again for the feedback! ### 9. Good donor database software that is improving **Rating:** 3.5/5.0 stars **Reviewed by:** Eric M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Neon CRM?** Neon CRM is more robust than our previous platform and offers many features. We like that it integrates with QuickBooks Online and other programs. We also like that they roll out new features each month and that they allow us to submit suggestions for improvement. They have updated the reports feature, which allows us to access more information. **What do you dislike about Neon CRM?** Transitioning to Neon wasn't as smooth as we had hoped. They helped us import the data, but we had to setup most of the features ourselves. They have been creating a lot of Next Gen features, but they rush them out so they don't have all the functionality of the previous generation. Sometimes they get added later. The dashboard feature has nice looking charts, but much of the data in the system does not link to the charts, so we can't see what we want on them. The more feature we try to use, the more limitations we discover. **What problems is Neon CRM solving and how is that benefiting you?** Neon allows us to better segment our donors and define relationships between individuals and businesses. It allows us to better track donations through soft credits. It provides us with advanced reporting. **Official Response from Beau Mourer:** > Hey Eric, thank you so much for your review! Glad to hear that the integration with QuickBooks Online and a few others have been worthwhile for you and your team + gaining the ability to segment your donors better, more precisely define relationships with individuals and businesses, track donations, and access to advanced reporting. Sounds like your org is taking advantage of many of the functionalities that Neon CRM has to offer! Thanks again :) ### 10. Intuitive CRM That Streamlines Non-Profit Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly E. | Partnerships and Events Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Neon CRM?** I appreciate Neon CRM's intuitive nature, which makes it easy to use. The reporting features are where I spend most of my time, and I find them very helpful. I also value the ability to organize by campaign or event to track donations and registrations, communicate with supporters, and produce real-time reports. Overall, it streamlines communication with volunteers, donors, constituents, and supporters effectively. **What do you dislike about Neon CRM?** Maybe more intuitive workflows and reports can be difficult at times due to certain boundaries. I am just learning workflows but reports and I would like to be more creative with. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM improves our reporting, streamlines communication with volunteers, donors, and supporters, and organizes campaigns and events, allowing easy donation and registration tracking and producing real-time reports. **Official Response from Nick Zmudzinski:** > Thank you for your review. We are happy to hear that Neon CRM is an essential tool for helping you keep your donor, volunteer, and fundraising activities organized and efficient! We appreciate your honest feedback regarding training, reporting, and workflows. We are currently working to make our reporting features more intuitive, which I believe you will be excited to hear more about in our upcoming December 2025 Neon One Release Webinar on December 16. ### 11. Great Support for Organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Heather D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** My organization has been using Neon CRM for a couple of years now. During this time we had great support during onboarding and the resources, training, and the continuous development opportunities have been fabulous. There is so much that you are able to do with the CRM. As we continue to grow and change as an organization Neon has been able to flex with us. **What do you dislike about Neon CRM?** The updated features have much better user interface than the older features and are easier to use. I am excited for more of the features to be updated to be easier to use. The harder to use sections do have tons of functionality if you can learn to utilize them. **What problems is Neon CRM solving and how is that benefiting you?** I am hoping that it is going to decrease my administrative load by having more processes in one place and working with each other. Also by allowing some information to be automated. **Official Response from Beau Mourer:** > Hey Heather, thanks so much for your review and welcome to the Neon One community! It's wonderful hearing that our implementation and sales teams have been kind and easy to work with---this is always what we strive for! Thanks again :) ### 12. Comprehensive Solution That Listens to User Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Miranda T. | Accounting & HR Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Neon CRM?** I appreciate that they are building out a complete suite for donors, prospects, events, volunteers, etc. It is so nice to have a software solution that does all the things that I need. We all know that there is always room for improvement, but I love that the people at Neon listen to our needs and start finding solutions. The reporting has gotten so much better. **What do you dislike about Neon CRM?** The volunteer module still needs improvement. I would like to see a kiosk option for checking in and out rather than time cards. Also, the ability to print name tags is a necessity for our organization. **What problems is Neon CRM solving and how is that benefiting you?** Neon has assembled a suite of software that functions seamlessly together. The Neon CRM system is an excellent resource for tracking donations and staying connected with our donors. I also value its ability to integrate with our other systems. Thanks to this platform, we have been able to reduce expenses by discontinuing at least three other software solutions previously used for volunteers, donations, events, and memberships. I am also considering the possibility of phasing out Constant Contact in the future. Finally, I appreciate that I can set up different user permissions so that I can have a volunteer enter donations, saving me time. **Official Response from Nick Zmudzinski:** > Thank you for your thoughtful feedback! We are thrilled to hear that consolidating your technology with Neon One has helped you reduce expenses and simplify your operations. Regarding your reporting needs, our recently released redesign of the Reporting Module comes with an updated style, quality-of-life improvements, and more context and guidance along the way to help you get the data you need. The update includes the addition of 1,000 variants of new search criteria and output columns, helping make custom data more available. ### 13. Always Improving and In Tune with Customer Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie J. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Neon CRM?** As a Neon CRM customer for more than a decade, I’ve been consistently impressed by how well they stay in tune with what their customers need. Neon also seems to be in a constant state of change, with ongoing improvements that keep the product moving forward. **What do you dislike about Neon CRM?** I can’t say there’s any one thing I dislike about Neon CRM. At times I’m frustrated by processing fees, but that would be the case with any payment gateway. Even so, Neon CRM has gone above and beyond to keep the customer experience efficient, including making changes that streamline donations and route them through a single gateway for easier reporting and stewardship. **What problems is Neon CRM solving and how is that benefiting you?** From our initial sign-up, Neon CRM has provided a platform that helps us automate donation receipts and thank-you messages, manage our customer database, and glean reports from that information. It has also taken some of the more manual processes off the plate of our administration. **Official Response from Nick Zmudzinski:** > Hi there! Thank you for being a loyal Neon one partner for over a decade and for sharing such thoughtful feedback. We’re thrilled to hear that automating your receipts and reporting has helped take manual processes off your plate, and we’re glad the transition to a single gateway has streamlined your donation reporting. We are committed to constant improvement to ensure you’re getting the best possible value! ### 14. User-Friendly Donation Management with Helpful Automation and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole T. | Development Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Neon CRM?** I think Neon CRM is very user-friendly. It has an intuitive, easy-to-navigate interface that makes donation management more efficient than many other platforms. The ability to set up automated workflows is especially helpful, as it streamlines repetitive tasks and reduces the risk of human error. I also find that running reports in Neon is straightforward and flexible. It allows users to quickly generate the data they need, making it easier to track performance, monitor donor activity, and support informed decision-making. **What do you dislike about Neon CRM?** I wish that Neon CRM offered greater flexibility when it comes to email and form customization. More advanced design options and layout controls would make it easier to create forms that align to our needs and wishes. **What problems is Neon CRM solving and how is that benefiting you?** Neon allows us to process gifts, track recurring donations, and handle donor receipts. Neon automates much of these tasks which save time for our team and ensures that donors receive what they need in a much more timely manner. Neon also helps us to generate reports that are crucial when making informed decisions. Before Neon, we had a different platform that didn't accomplish these tasks as easily and was more prone to human data entry error. **Official Response from Nick Zmudzinski:** > Thank you for the detailed feedback! We're so glad to hear that our automated workflows and reporting are saving your team time and helping you make informed, data-driven decisions. We also appreciate your input regarding form and email customization; we are constantly working to provide more design flexibility to help your brand shine. ### 15. A Thoughtful, All-in-One CRM Built for Nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Sarena C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Neon CRM?** Neon CRM feels like it was built by people who get nonprofit work. I love how everything is in one place, donor records, event registrations, email campaigns, reports, and it's all easy to navigate. The automation tools have saved us so much time, especially with donor thank-you emails and recurring giving. I also really appreciate the customization options; I can tweak fields, reports, and workflows to fit the way our organization operates. Plus, their customer support is top-notch — they’re quick to respond and genuinely helpful. **What do you dislike about Neon CRM?** There’s a bit of a learning curve at the beginning, especially if you’re transitioning from a simpler system or spreadsheets. Some of the customization options can feel a little overwhelming until you get the hang of it. I also wish a few of the reports were a bit more intuitive right out of the box. I’ve had to play around with filters and settings to get what I need. That said, the support team and knowledge base are super helpful, and once you get comfortable, it’s a really powerful tool. **What problems is Neon CRM solving and how is that benefiting you?** Before Neon CRM, we were juggling donor data, emails, events, and reporting across multiple platforms — and it was easy for things to slip through the cracks. Neon has centralized everything in one place, which has saved us time and helped us stay more organized. It's made it easier to build relationships with donors, track engagement, and follow up consistently. We're also seeing better data insights, which helps us make more informed decisions and show real impact to our supporters. Overall, it’s helped our small team feel more confident and capable in managing growth. **Official Response from Tim Sarrantonio:** > Thank you for sharing your updated review! We love hearing how Neon CRM has helped your team save time, stay organized, and feel more confident in managing growth. The way you described moving from juggling multiple platforms to having everything centralized really captures the benefit we strive to deliver—making it easier to build stronger donor relationships, track engagement, and act on meaningful insights. We also appreciate your feedback on the learning curve and reporting, and we’ll keep working to make those areas even smoother. ### 16. DON'T DO IT **Rating:** 0.5/5.0 stars **Reviewed by:** tim h. **Reviewed Date:** April 27, 2026 **What do you like best about Neon CRM?** I liked the idea initially that Neon CRM could store our entire database of guests and donors. **What do you dislike about Neon CRM?** We called Neon to cancel our account after working with them for 10 years. We've been paying them almost $500 a month for that long and really haven't used the software over the last three or four years. But our website was being hosted by them. When we tried to cancel, they told us that WE WOULD HAVE TO CONTINUE PAYING FOR THE SOFTWARE FOR 9 MORE MONTHS. So, after 10 years of being a client, we couldn't just cancel the account. Our non-profit, which provides musical instruments to kids with life threatening illness, is now $4500 poorer, so that Neon CRM could "stay consistent with our policies across all clients". I'D TRY ANOTHER COMPANY THAT DOESN'T TRAP YOU INTO PAYING FOR A FULL YEAR JUST TO GET OUT OF YOUR CONTRACT THAT YOU SIGNED 10 YEARS EARLIER!!!! **What problems is Neon CRM solving and how is that benefiting you?** It's not. **Official Response from Marketing Admin:** > We are truly sorry for the frustration your recent annual renewal has caused, as the last thing we want is for a partner of ten years to feel stuck. We want to find a resolution that honors our long history of working together to ensure your donor database and website continue to meet your nonprofit's needs, so your account manager has reached out to you with options. We recommend working with them to discuss your subscription and how we can support you further. ### 17. Intuitive and Efficient CRM for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Doug A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Neon CRM?** I really find the ease of operation with Neon CRM to be a standout feature. The donor management process is fairly intuitive, making it much easier to follow and accomplish tasks. I also appreciate how the software has made the process of recording donations much simpler compared to our previous software, resulting in significant time savings and freeing up our limited staff to do other things. I like that there's very little waiting time to input data, with the 'spinning circle of death' rarely appearing. For data entry, changing details like an address is a simple 'cut 'n paste' process, and recording donations involves straightforward steps. I also enjoy that I can view a member's entire donation history with one click and run a variety of reports for different information needs. Exporting reports to Excel is seamless as well. **What do you dislike about Neon CRM?** Nothing **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM simplifies recording donations, saving us time and allowing staff to focus on other tasks. Its ease of operation and intuitive donor management streamline data entry and reporting. It eliminates slow wait times, making input quick and access to donation history effortless. **Official Response from Marketing Admin:** > Hi there! We are so thrilled to hear that Neon One saves your team significant time and turns donation recording into a breeze. It’s wonderful that our intuitive donor management and seamless reporting help your team focus on your mission instead of a loading screen. We’re honored to be your partner in driving growth and making those important personal connections! ### 18. Decent CRM, but UX and Donor Report Details Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Neon CRM?** There's a good amount of good reporting options. It could be better--but for the most part I can report on everything I need. The latest updates on recurring donors was wonderful. It took a minute to adjust to recent updates but they've all been good. Events could use some work. **What do you dislike about Neon CRM?** Donor reports should be able to include things such as "last donation source" as well as "donation before last"--dates, amounts, campaigns, sources, etc. That would really help my reporting. Reporting "may include" should also recognize spaces after commas, b/c listing without spaces unnatural. Names of couples with different last names is impossible--this is 2026, why isn't this integrated better? User experience is not natural--the ux employee really should be someone who has worked within nonprofit development before and it's pretty clear that they haven't. **What problems is Neon CRM solving and how is that benefiting you?** It's a decent place to house donation data. Not perfect, but okay. **Official Response from Marketing Admin:** > Hi there! We’re so glad those recurring donor updates are helpful and that you’ve found a reliable home for your donation data. We hear you loud and clear on the need for more granular reporting fields and more customizable household management tools. Your feedback helps us ensure our platform is meeting your nonprofit's needs. ### 19. Improving UX, Secure Performance, and Great Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Soha A. | Development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** The user experience has been slowly improving with the recent updates. I integrated NEON Pay into our end-of-year campaign landing page, and it performs well while keeping all the information secure. I do think the cost could be a bit lower. I’m getting my money’s worth overall, but I’m not using enough of the features to fully take advantage of it. Customer support has genuinely been great throughout. I also haven’t used the AI tools in Neon yet. **What do you dislike about Neon CRM?** Donation acknowledgment templates, along with the other templates, should be easier to use. It would also help if they had their own dedicated hub or central place to find and manage them. **What problems is Neon CRM solving and how is that benefiting you?** We need a place to track our donor data and donations which is the main reason we use it for. **Official Response from Marketing Admin:** > Thank you for your feedback! We are glad to hear Neon Pay could be a trusted processor for your year-end campaign and that you’ve had a great experience with our customer support team. We hear you on wanting an easier way to use various templates and we can pass that feedback along to our product team. We appreciate your partnership and are excited to help you dive deeper into our features to maximize your use of the platform. ### 20. Valuable CRM with Excellent Automation, But Needs Smoother User Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Jen G. | Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Neon CRM?** I really like Neon CRM for its easy report creation, and all the pre-made reports it offers. It has lots of automation and workflow options, which is a big plus compared to our former CRM. The pricing model is better for our organization, and I also find ease in reporting to be a significant benefit. Having my own support person was really helpful during the setup, and the step-by-step process was useful. **What do you dislike about Neon CRM?** It's a little bit clunky on the patron side. The system emails and letters are a bit rough and not the smooth professional image I try to uphold. Simple things like dates are formatted as 4/2/26 instead of a more formal option like April 2, 2026, but I understand that particular fix is coming. It's a pretty sharp learning curve, but customer support/chat has been really helpful. The data conversion was more challenging; we had to get creative and the IT team had to do some extra merging to help us. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM eases reporting with pre-made options, offers a better pricing model for our organization, and provides more automation and workflow options than our previous CRM. **Official Response from Nick Zmudzinski:** > We’re so glad our automation and reporting tools are helping your team stay organized and efficient! We hear your feedback about system email formatting and date displays, and we’re working hard to ensure your communications look as professional as the work you do. It’s wonderful to know our support team helped you navigate the learning curve, and we’ll continue refining our toolkit to make your experience even smoother. ### 21. All Our Data in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** I love being able to have all our data in one place. Having the features of grants, donors, store, tracking letters and emails, all in one place, is proving invaluable. Customer support is always appreciated. They are knowledgeable and professional. Getting started was easy enough, especially with the assistance of the onboarding expert. **What do you dislike about Neon CRM?** The hitches along the way. I love that there are new releases every month, as many of these smaller usability details are being addressed. It's been a year and a half, and I still feel like I need a master's degree in reports to extract the information. It also requires a lot of trial and error to figure out what data to input in the first place for our specific needs. We knew that QuickBooks wouldn't sync to Neon, but we still wish it could. **What problems is Neon CRM solving and how is that benefiting you?** We are in our second year of tracking data to see how our supporters behave. We can now more easily see the support and attendance of donors over time. Being able to have notes for all staff members in one place is invaluable. **Official Response from Nick Zmudzinski:** > We’re so glad that centralizing your donors, grants, and staff notes helps you track how your supporters engage over time. Reporting can definitely feel like a steep climb, so we are happy to hear our monthly updates help make it easier to get the data you need. We’ve noted your feedback on data extraction and integrations, and we’ll keep working to make our platform even more intuitive. ### 22. Multi-Functional CRM with Room for UX Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle W. | Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** I use Neon CRM as the primary CRM for the organization I work for, Asian American Arts Alliance (A4). It saves us time by providing a centralized location for events, donations, fundraising campaigns, pledges, surveys, and forms. Our contacts and data are much more organized now. I like Neon CRM's multi-functionality because it prevents us from having to use multiple different platforms that don't speak to each other for our data. **What do you dislike about Neon CRM?** Neon CRM is sometimes not very user-friendly and is currently in a transition phase between legacy and next-generation interfaces, which often results in glitches. I've found myself resorting to Neon help and escalating glitches to the product team very often recently. I wish they would roll out updates more often, as their surveys and forms are in dire need of a UX update. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM saves us time by centralizing events, donations, and more, eliminating our messy spreadsheets. Our contacts and data are now organized. I like its multi-functionality, preventing the need for multiple platforms that don't communicate. **Official Response from Nick Zmudzinski:** > We love that Neon One helps A4 stay organized and save time by centralizing your events, donations, and forms in one place. We’re working hard to make our updates more frequent and seamless and appreciate your feedback about the transition to our more modern user interface. Your specific insights on surveys and forms are incredibly helpful as we refine our toolkit to better support the personal connections that drive growth. ### 23. User-Friendly CRM with Stellar Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Charlsie G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** I appreciate how user-friendly Neon CRM is. Their customer service is also very responsive, which is incredibly helpful. I truly appreciate the automated workflows; they send pledge payment reminders and help communicate to relationship managers when donations are created from their portfolios. We've found that we can accomplish almost all of our needs with Neon CRM, and it doesn't break the bank. Also, Neon CRM is much more user-friendly compared to our previous tool. I would definitely recommend Neon CRM to a friend or colleague. **What do you dislike about Neon CRM?** Workflow limitations are a setback, as I need to schedule automated workflows for pledge reminders 3-6 months in advance due to the large gift amounts. It would also be incredibly helpful to have all reporting lines available for every report. Lastly, I need to be able to apply a pledge payment to a pledge on someone else's account, like when a husband signs the pledge agreement but the payment comes from a check with only his wife's name on it. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM acts as our donor CRM, sending automated pledge reminders and thank you responses. It helps communicate donation updates to relationship managers, enhancing productivity and donor management. **Official Response from Nick Zmudzinski:** > Hi there, thank you for sharing how our automated workflows and pledge reminders are helping you stay organized and productive! It’s great to hear that the system is helping your relationship managers stay on top of their portfolios while providing a user-friendly experience. We've noted your feedback about managing complex, large pledges and reporting. As a workaround, to apply a pledge payment to a different account than the one that made the pledge, you can enter the donation payment on the wife's account (where the payment came from) and then use soft credits to give recognition credit to the husband's account (where the pledge exists). ### 24. Easy to Navigate with Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth H. | Gift Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** Neon CRM is a very easy system to use and navigate. One of my favorite features is the reporting, which makes it simple to find the information I need. **What do you dislike about Neon CRM?** There haven’t been too many downsides, but two come to mind: first, I’m not able to do a donation batch in Neon, we do utilize the mass upload through a spreadsheet. Second, the donation detail report doesn’t include a criteria option that I need for the query portion. **What problems is Neon CRM solving and how is that benefiting you?** Overall, the reporting in Neon has saved me a lot of time. Setting up reports and running them is quick and easy, which makes it simple to get the information I need without much effort. **Official Response from Nick Zmudzinski:** > It’s wonderful to hear that our reporting is saving you time and making your data so easy to access! We’ve noted your feedback about donation batching and those specific report criteria, as we’re always looking for ways to make your daily tasks even smoother. We'll keep working to ensure our platform is as helpful and intuitive as possible for your mission. ### 25. Streamlined Event Management, Needs Aesthetic Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Resa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Neon CRM?** I like that Neon CRM provides the most tools for a variety of events. I appreciate how we can create volunteer opportunities, sign-up forms, track donations to events, and set up third-party and peer-to-peer fundraising through Neon. There's a lot of variety in what we can do and it helps us manage our database more efficiently. Having Neon CRM also reduces the number of software platforms we have to use, which has been cost-effective by saving us a few thousand dollars annually. **What do you dislike about Neon CRM?** If the front-facing changes to forms could be simplified, that would help. Also, having more options to change the design aesthetically would be an improvement for Neon. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM helps us better track donations and event participants, reduce the number of software platforms we use, and manage our database more efficiently. **Official Response from Marketing Admin:** > Hi there! We are so glad to hear that Neon CRM helps your team save time and money by managing your community in one integrated platform. It is wonderful to know that our event and peer-to-peer tools are empowering your mission and driving growth. We truly value your feedback on form aesthetics and are working intentionally to simplify those front-facing designs so they are even easier to customize for your brand. ### 26. Powerful Nonprofit Management, Needs Mobile App **Rating:** 3.5/5.0 stars **Reviewed by:** Kate C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Neon CRM?** I really enjoy the workflows in Neon CRM. Being able to set notifications for myself, like when we might expect an installment, or automatically assigning people to groups based on their attendance at events, is extremely useful. I also think the fundraising tools are excellent; you can have large campaigns with subcampaigns nested within them. It's useful for setting goals as an organization and even being able to visualize it on a progress meter and put it on our website if we choose. **What do you dislike about Neon CRM?** I think the deduplication tool could use some work, and it is frustrating not being able to delete certain imports. It just doesn't always detect duplicates in the way it should and will flag accounts as duplicates based on the same address when they share an employer. It is extremely frustrating and the biggest drawback that Neon CRM does not have a functioning app. The initial setup was definitely quite the undertaking for my organization. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM organizes our nonprofit management, streamlining communication, event registrations, and engagement tracking. It's transformed our processes from complex spreadsheets to a unified system for constituents and donor management, helping us track fundraising efforts efficiently. **Official Response from Nick Zmudzinski:** > Hi there, thank you for sharing such detailed feedback! We’re thrilled to hear that our automated workflows and fundraising tools are helping you streamline donor management and visualize your progress. We also appreciate your feedback regarding making Neon One more accessible on the go and for more intuitive deduplication. ### 27. Good, Improving Platform - But Event & Email Setup Still Feels Fragmented **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Neon CRM?** Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and very quick to respond when I have questions. There have been lots of improvements recently to the system which has made it much better. **What do you dislike about Neon CRM?** There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would like better capabilities for building live dasboards. **What problems is Neon CRM solving and how is that benefiting you?** There are lots of updates coming out from Neon at the moment and each of them improves the functionality and makes our work easier. **Official Response from Nick Zmudzinski:** > We love to hear that our great support team and recent updates help you manage your memberships, events, and reports all in one place. We appreciate your feedback on those extra steps for event emails and the need for more robust live dashboards. We’re working hard to smooth out those steps so your day-to-day feels even more intuitive and connected. ### 28. Product is Great, Customer Service has Improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Neon CRM?** NEON is a straightforward and fairly comprehensive CRM. Onboarding and data import was painless, and the tools and reports available to us meet our needs. Pricing is competitive. It recently completed a five-year overhaul which was not without growing pains, but has resulted in much more robust capabilities, especially around donation and event management. **What do you dislike about Neon CRM?** Our experience with the customer service and support side of NEON has strongly improved, though depending on the issue a fix can still take longer than we feel it should. That being said, absolute credit is due for massive strides taken in this area. **What problems is Neon CRM solving and how is that benefiting you?** NEON CRM is a one-stop shop for our non-profit to manage not only our donations and donors, but our volunteers as well. We have leaned heavily into the ability to use NEON to administer our various events from core programming to fundraising, easily integrating NEON Pay to streamline how funds come into us. Having all of this available within one tool is invaluable. **Official Response from Nick Zmudzinski:** > Hi there! It’s wonderful to hear that our recent improvements have resulted in more robust capabilities for your donation and event management. We’re also thrilled that Neon Pay has helped streamline your funding and that the onboarding process was an easy experience for your team! We truly appreciate your recognition of the massive strides we’ve made in customer support, and we take your feedback about resolution times seriously as we continue to improve. Thank you for trusting us as your one-stop shop for managing donors, volunteers, and programming! ### 29. Effortless Membership Management, Needs Better Survey Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** I really appreciate the membership feature in Neon CRM because it allows our annual members to manage their own accounts, which is super helpful. It simplifies the process beyond just dealing with donations by check. Also, the email feature is really convenient for us; my boss and I can work on an email campaign simultaneously, which makes managing email audiences pretty easy and straightforward. We use the email features a lot for membership campaigns and regular newsletters. **What do you dislike about Neon CRM?** I think surveys and forms can be improved. I think it's a maybe forgotten feature that we're using right now for our bike safety quiz mini grants program. And, unfortunately, the survey leaves a bit to be desired. **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM for emails, data management, donations, and memberships. It helps members manage their own accounts and makes email campaigns and newsletters easy and straightforward. **Official Response from Marketing Admin:** > Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that the self-service member portal and our collaborative email tools are helping you and your boss save time and stay organized. We also appreciate your feedback regarding the survey features you're using for your bike safety quiz mini-grants program. Your insight is incredibly valuable. We've passed this feedback along directly to our Product team as they work on ongoing feature enhancements. We are grateful to partner with you to help drive growth and support your community! ### 30. Efficient for Donations and Newsletters, But Event Module Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Stacey L. | Vice President of Philanthropy, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Neon CRM?** Creating constituent records in Neon is both straightforward and efficient, and entering donations is just as simple. I also appreciate the ability to design our monthly newsletter and eblasts, choose an audience, send them out, and then review the analytics afterward. The Notes section is particularly useful for attaching copies of checks, invoices, profiles, articles, or letters for easy reference in the future. **What do you dislike about Neon CRM?** The event module feels somewhat clunky, especially when generating a guest report, as both registrants and attendees appear together. This means you have to manually sort through and delete entries to create an accurate guest list. Additionally, when uploading an image for an event, you need to be familiar with sizing JPEGs correctly; otherwise, only part of the image will display. Another limitation is the absence of a "spouse" field on constituent records, which makes it impossible to add a spouse’s information—something users of Raisers Edge might expect. It would also be helpful to have the option to store more than one address for a constituent, such as both work and home addresses. Reporting - I am looking forward to the new Reporting roll-out and am eager to see what improvements are made. The reporting feature used to be quite straightforward, but recent changes have made it more complicated. Aso, note that when doing eblasts that the only downfall is that you can't select more than one "type" of audience to send something to and have to do more than one email. (Sending an eblast to government officials, donors, grant funders as the selected audiences, isn't going to happen. Has to be done one at a time, so creating multiple copies of the eblast with unique audiences.) **What problems is Neon CRM solving and how is that benefiting you?** Neon has enabled us to track both cash and in-kind donations, something we had not done before except occasionally when someone remembered to record them in a spreadsheet. It also makes donor management much easier and more efficient, and provides basic reports like lists of donors and lapsed donors. **Official Response from Nick Zmudzinski:** > Thank you for sharing your thoughtful feedback! We are glad to hear that our constituent management and email marketing tools are helping streamline your day-to-day work. We have also noted your suggestions regarding the event module and audience lists. Regarding the reporting updates you are looking forward to, we are excited to share that the upcoming redesign will feature a clearer report builder, over 1,000 new field options, and the ability to queue large reports in the background. We can't wait for you to see the improvements! ### 31. Steep Learning Curve and Confusing Terminology Despite Solid Neon Integration **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Neon CRM?** It integrates well with the other Neon products. The UX/UI is fairly easy to use overall, and searches are fairly quick. **What do you dislike about Neon CRM?** The learning curve is very steep. The terminology and language feel different from other tools I’ve used. I’ve also run into several cases where the same output can be changed by fields that have different names, which makes it harder to know which one to use. Support has been responsive (1-3 hours) but very often incorrect. Their solutions are not solving problems. **What problems is Neon CRM solving and how is that benefiting you?** This CRM tool meets our P2P fundraising needs at a basic level. I am really hoping for more so our team can focus on fundraising rather than the tool **Official Response from Marketing Admin:** > Hi there, thank you for sharing such detailed feedback with us. We're glad the fast search speeds and product integrations are helping your workflow, but it’s clear we’ve missed the mark regarding your support experience and the learning curve. Providing value and leading with care are core principles for us, and it’s disappointing to hear that our recent solutions haven’t effectively solved your problems. We want to make sure your team can focus entirely on fundraising rather than struggling with the tool. To help us make this right, please email support@neonone.com with your name and organization. We would like to look into your specific cases immediately to ensure you're getting the accurate, helpful guidance that you need. ### 32. NeonCRM has made our fundraising efforts easy and efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Julia L. | Administrative Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. **What do you dislike about Neon CRM?** Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. **What problems is Neon CRM solving and how is that benefiting you?** Before Neon CRM, we were using an Excel sheet to keep everything on track. Now, we can keep track of our donors and their gifts more easily and efficiently. We do a lot of reports to help us with year-end mailings. **Official Response from Beau Mourer:** > Hey Julia, thank you for your review! Switching from excel to a CRM can be scary, but it's amazing to hear that you had a great experience! Thanks again :) ### 33. Intuitive, All-in-One Solution That Streamlined Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Neon CRM?** Neon CRM is both intuitive and user-friendly, yet it remains a robust platform. By combining donor management, memberships, events, email, and reporting into a single system, it has made our workflow much more efficient. **What do you dislike about Neon CRM?** Certain advanced reporting and workflow features present a learning curve and may require some time to master. Although the system is quite user-friendly for everyday tasks, setting up more complex configurations can occasionally demand extra support or some trial and error. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM enables us to oversee donors and members across all levels within a single, centralized platform, while also automating numerous routine tasks. As a result, our data accuracy has improved, manual work has decreased, and our team can now dedicate more time to building donor relationships, focusing on stewardship, and advancing our mission, rather than being bogged down by administrative maintenance. **Official Response from Nick Zmudzinski:** > Thank you for the detailed review! It is great to hear that automating routine tasks has improved your data accuracy and allowed your team to focus more on stewardship and your mission. We appreciate your feedback regarding the learning curve for advanced reporting and are continuously working to make these tools more accessible, so please don't hesitate to reach out to our support team for assistance! ### 34. Neon CRM: Intuitive, All-in-One Platform that Promotes Growth + Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Neon CRM?** Neon CRM combines some of the best aspects of other softwares or apps (such as sending newsletters, running reports, making volunteer forms, setting reminders, etc.) and pulls them all into one, intuitive-to-use, secure space. It is easy enough to onboard interns in a short amount of time and ever-evolving in ways that give us room to grow and become more efficient as an organization. **What do you dislike about Neon CRM?** There are parts of Neon that can feel clunky on the front end for users, such as purchasing tickets for events, but for the most part, it is a great tool across the board! **What problems is Neon CRM solving and how is that benefiting you?** Neon allows us to keep track of donor and volunteer interactions all in one place. As a small team, we need this software to keep tabs on the relationships we build and steward in the community, along with providing secure access for donors and volunteers to update donations, input volunteer hours, and view upcoming events! **Official Response from Nick Zmudzinski:** > Hi there! We’re so glad Neon One is helping your team grow your impact and become more efficient by keeping your donor and volunteer interactions in one secure space. We appreciate your feedback about the user interface, we are constantly evolving, and feedback like yours is essential as we work to streamline those front-end user experiences. Thank you for being part of our community and for the vital work you do! ### 35. Dynamic, Well-Designed System That Keeps Surprising Me **Rating:** 4.5/5.0 stars **Reviewed by:** Tom M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Neon CRM?** I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already in the system that I can use to my benefit and advantage. The whole system seems to be very well thought out. It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them! The system is very rich and very dynamic! **What do you dislike about Neon CRM?** I am a relatively new user and I haven't found much I don't like at this point. Sometimes I don't feel like I can see the bigger picture of everything the system can do. One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items. It's not very intuitive and it does not tell me where I need to go to add those items in. I can usually find them, though. It just takes some time. **What problems is Neon CRM solving and how is that benefiting you?** We had our data EVERYWHERE!!!! On paper, in Excel files, in Access databases and FileMaker Pro databases. Neon One is allowing us to put all of that information in one place!! And things that are on paper, I can scan them and upload them to the database in a variety of locations!! This will prove to be very valuable to me and our organization in the future! And I can copy email content and add it as a note in the database. It is really helping us get LOTS of information/communication documented and in one place!! Also, all of the data in the database can be accessed and reported in real time. I used to have to wait for our database to be updated to get the most current/accurate data! Now it is all at my fingertips! And when I update something, my colleagues can see the update real time. When they update something, I can see it real time! **Official Response from Nick Zmudzinski:** > Thank you for the fantastic review! We are so pleased to hear that Neon CRM is a well-designed system that keeps surprising you with new ways to benefit your work. It's incredibly rewarding to know that we are helping your organization by bringing all your scattered data into one central place and giving you real-time access to valuable information. We understand your point about finding where to edit those dropdown lists and are continually working to make all aspects of the system more intuitive for new users! We'd love for you to share product suggestions in our feedback portal at feedback.neonone.com. ### 36. Comprehensive Association Management **Rating:** 4.5/5.0 stars **Reviewed by:** Linden T. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** I have been using Neon since late 2019 for our 501(c)(6) small national organization. The implementation process was excellent, and I felt like our rep was responsive and knowledgeable. Additionally, when we have had issues or questions, either our rep or the ticketing system has always been there! My absolute favorite feature is the robust reporting. You can build your own reports, including MANY parameters to search by and which data are included in the output. You can save reports and schedule them to be delivered to you or someone else. You can publish them (password protected or not) to a URL, which has allowed me to build custom reports for different committees, then give them access to the reports, so I don't have to pull the report, download it, then email it to the committee chairs every time they'd like to check in on how their committee is doing. Huge time saver! The other huge time saver is Workflows. I mean, WOW. We use these automations to approve or deny membership applications, assign regions, and send automated new member notifications to those who need to know. The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles! **What do you dislike about Neon CRM?** We're having some trouble with "duplicate accounts," as a Company account and an Individual account is created for every member. This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account. You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory. It's just not an option. We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay. It's childish. **What problems is Neon CRM solving and how is that benefiting you?** Neon is saving a ton of time, and allowing us to access comprehensive, custom reporting. **Official Response from Beau Mourer:** > Hey Linden, thank you so much for the comprehensive review! I'm amazing to hear how your org has taken advantage of our reporting and analytics, workflows, and events modules to save your team time. Thanks again for the review :) ### 37. Streamlines Grant Management, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Julia K. | Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Neon CRM?** I use the moves management feature the most to track grants I apply for on behalf of my agency. It solves miscommunication and also saves time in planning our fund development efforts. I love the drag to attach files feature and how easy to use the entire interface is. It's so easy! The initial setup of Neon CRM was super easy. **What do you dislike about Neon CRM?** I wish it was easy to assign 2 users to a single grant. My team and I often work together on grants, so it would be nice to see on both sides when filtering by user. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM solves miscommunication and saves time in planning our fund development efforts. I use the moves management feature to track grants for my agency. **Official Response from Nick Zmudzinski:** > We’re thrilled that our Moves Management and intuitive interface are helping you save time and solve miscommunication during your fund development planning. We hear you on the need for easier collaboration, and we’ve shared your feedback about assigning multiple users to a grant with our product team. It’s wonderful to know Neon CRM has been so easy for your org to navigate since day one! ### 38. Great Customer Service, Perfect for Small Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** I use Neon CRM for our small non-profit, and it helps us create events, build our website, and provides support for running an NGO. Their customer service is great, especially for someone like me who is not very tech-savvy. They work with you and make it easy to make changes. Neon One made it very easy to set up, and their web design team facilitated the switch seamlessly. **What do you dislike about Neon CRM?** I find it difficult to collaborate with QuickBooks. I need to study that more. I also need to check out how to collaborate with Mailchimp. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM helps us create events, build our website, and supports me in running a nonprofit. Their customer service is great for someone like me who is low tech. **Official Response from Nick Zmudzinski:** > We're so glad our team could make your website switch feel seamless and that our event tools are helping you manage your daily operations! It’s wonderful to hear you feel supported, even if technology isn’t your favorite subject. We know mastering integrations like QuickBooks takes a little extra practice, so please reach out to our Support team if you’d like a hand getting those connections humming. We’re truly honored to support the important work your nonprofit is doing! ### 39. Streamlined Donor Management with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sade P. **Reviewed Date:** February 17, 2026 **What do you like best about Neon CRM?** The thing I like the most about Neon CRM is that we're able to really see all of the different contributions once we get our department up and running. We'll be able to see all of our donors and continue to see what's working and what's not working with the different feedback and analytics that are provided within Neon CRM. Also, the initial setup was pretty easy with a lot of guidance, and the support team is very helpful. They reach out as needed to remind us and keep us on the right track, which helps us fall in line with our goals for the system. **What do you dislike about Neon CRM?** N/A at the moment **What problems is Neon CRM solving and how is that benefiting you?** I use Neon CRM to streamline reaching our yearly, monthly, and quarterly goals. It centralizes donor information, facilitating communication and outreach, and helps introduce us to new donors with their subscriptions. **Official Response from Nick Zmudzinski:** > Thank you so much for the kind words! We’re thrilled to hear that our support team has been helpful and that Neon One is helping you streamline your goals by centralizing donor information. It's great to know that our analytics and guidance are keeping your department on the right track for success! ### 40. Predatory Tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Leah G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Neon CRM?** Intuitive design, easy to navigate and use. **What do you dislike about Neon CRM?** From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA **What problems is Neon CRM solving and how is that benefiting you?** Neon one has many features like email, events, and membership. **Official Response from Nick Zmudzinski:** > Thank you for being a dedicated partner over the last four years. We apologize for the frustration caused by one of your add-ons automatically renewing. It's our goal to be a supportive guide for your organization, and we take your concerns seriously. We've escalated this to our Customer Success team, and they are following up with you directly regarding your add-on cancellation. We truly value being able to support your organization and want to ensure you are supported. ### 41. Neon CRM is a powerful tool that improves our nonprofits capabilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Neon CRM?** We are much more efficient, our data is more secure, and we have the ability to do things we were unable to do before, such as better analyze emails, track fundraising campaigns, and link donations to QuickBooks Online. **What do you dislike about Neon CRM?** It can be somewhat complicated and so we don't have many people at our small nonprofit who use it regularly. Also, the survey function is due for an update. We use this frequently and wish it was as up to date as other modules within Neon CRM. **What problems is Neon CRM solving and how is that benefiting you?** Our organization is raising more funds from donors through being better able to target the donors who are more likely to give. For example, before having the CRM in 2021, we sent out 1,000 appeal letters at the end of the calendar year. Now we send out about 500, and we also email them, and are bringing in more donations. **Official Response from Beau Mourer:** > Hey there, thank you for the review! Having an organized, secure, and accurate database of information is absolutely critical, and it's so wonderful hearing how your org has been able to accomplish this with Neon CRM. Thanks again :) ### 42. NeonCRM keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Malissa C. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Neon CRM?** Fairly user friendly. Support is pretty quick at responding when there is an issue. The webinars are helpful and so is the Knowledge Center Use the system daily and I think it gets easier the more you use it **What do you dislike about Neon CRM?** There are a few things that we would like the system to do, but it can't (or maybe we don't know how to make it work or the right questions to ask even) **What problems is Neon CRM solving and how is that benefiting you?** NeonCRM continues to improve. They listen to our concerns and try to add new features to help make the platform better **Official Response from Beau Mourer:** > Hey Malissa, thanks for the review! We love hearing that our customers find our webinars, support center, and support team helpful, so thank you for that feedback! If there are a few things that you wish Neon CRM was stronger at, I definitely recommend submitting your ideas to our Suggestions Portal. Our team is constantly reviewing new ideas and beginning development on the ones that our customers care most about. You can submit an idea at the link below. Thanks again :) ### 43. All-in-One Platform That Saves Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea M. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Neon CRM?** I appreciate having the ability to handle most of my nonprofit’s tasks within a single platform. This is especially helpful when it comes to reporting, as it streamlines the process. As a result, my organization saves both time and money. **What do you dislike about Neon CRM?** While the platform is very comprehensive, I sometimes find that certain tasks are not as intuitive as I would prefer. Nevertheless, the training resources and knowledge base are excellent, allowing me to easily find the answers I need without having to reach out to the company directly. **What problems is Neon CRM solving and how is that benefiting you?** We use this platform to track volunteer hours, design and send mass emails, manage donors and donations, and make use of various forms and surveys. Having all these features in one place saves us significant time and effort, which greatly increases the efficiency of our small staff. **Official Response from Nick Zmudzinski:** > Thank you for sharing your honest feedback! We are happy to hear that having your reporting, donor management, and volunteer tracking in one place is saving your organization time and money. We appreciate your note about the learning curve and are glad that our training resources have been helpful in getting you the answers you need quickly. ### 44. Neon CRM: User-Friendly, Helpful Webinars, and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Neon CRM?** Neon CRM is very user-friendly, and anything that isn’t immediately clear is usually covered in a webinar or a help topic. We’ve also had great luck hearing back from customer service whenever we reach out. They’re thorough and quick to respond. **What do you dislike about Neon CRM?** Having a customer portal leads to some duplicate accounts, which are not always caught by the account manager. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM gives our organization a one-stop solution for many of our needs. The integration with QuickBooks has saved us a lot of time manually entering things. **Official Response from Marketing Admin:** > Thank you so much for sharing your experience with us. We are thrilled to hear that you find Neon CRM user-friendly, support helpful, and that our QuickBooks integration is saving you so much manual entry time. That said, we hear you on the hassle of duplicate accounts created through the customer portal and hope that we can continue to improve that experience for you. We truly appreciate your partnership and are glad to be your one-stop solution! ### 45. Feature-Rich Platform That Keeps Improving **Rating:** 4.0/5.0 stars **Reviewed by:** Emily J. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Neon CRM?** Once learning the system, it is easy to continue using it. There are so many different functions and connections to do what you want. They receive customer feedback for improvements and are constantly making those improvements. I like the integrations to Quickbooks and MailChimp (others are also available, but those are what I use). Customer support is normally quite responsive and quick. I log in about once a week, but it is constantly doing work in the background. **What do you dislike about Neon CRM?** Some of the features are still clunky to use/ outdated. They are not very intuitive - it takes a bit to understand how everything works and fits together. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM handles donations - automatically tracking donors, sending receipts, etc. **Official Response from Nick Zmudzinski:** > Thank you for your thoughtful feedback! We are thrilled to hear that our automation and integrations are helping you handle donations seamlessly in the background. We also appreciate your feedback regarding the learning curve; please know we are actively working to modernize features across the platform to make it more intuitive and easy to use. For example, our most recent modernization was to the Reporting module, which we hope you are enjoying. We're glad to have you with us as we continue to improve! ### 46. User-Friendly CRM with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Neon CRM?** I love Neon CRM because it is very user-friendly. It holds all of our contacts, donors, and keeps track of how much each donor donates. It offers our newsletter, campaigns, and emails—everything we need! I really appreciate how easy it was to set up initially, and the support team has been wonderful in helping us whenever we have questions. I also find creating a newsletter and adding donors and donation records very beneficial. **What do you dislike about Neon CRM?** There has been nothing I have found that I dislike. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM holds all of our contacts and donor information, tracks donations, and handles newsletters, campaigns, and emails, making it very user-friendly for our nonprofit ministry. **Official Response from Nick Zmudzinski:** > Hi! Thank you so much for sharing your experience. We are thrilled to hear that Neon One is helping your ministry stay organized by keeping your donor records, newsletters, and campaigns all in one place. It's wonderful to know our support team has been there to help you hit the ground running. We love supporting your mission by helping you build deeper connections with your community! ### 47. All-in-one CRM - it does everything! But settings menus can be annoying **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Neon CRM?** Neon CRM has everything all in one place. You can manage donations, memberships, pledges, volunteers, merchandise, and events all in one platform which helps keep constituent profiles up to date and reduces import/export or time to add information to profiles. **What do you dislike about Neon CRM?** The settings are hard to navigate sometimes and it can be a Russian nesting doll of menus to find the thing you want to edit. I often find myself asking, "Where is that email I need to edit? Is it under "Workflows", "Emails", "System Emails", etc.?" **What problems is Neon CRM solving and how is that benefiting you?** I like the updates to the email interface. The conditional logic on the forms that was just released has been great as well. **Official Response from Nick Zmudzinski:** > We love that having your data in one place helps you keep constituent profiles up to date without the constant hassle of imports and exports. We appreciate your feedback about the difference between automated, system, and campaign emails. We’re working to make our settings more intuitive so you can find exactly what you need in one easy place. It’s great to know the new conditional logic on forms and the email interface updates are already helping your team! ### 48. Intuitive Layout and Accessible Support for Nonprofits **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Neon CRM?** Neon is a nice product for nonprofits that don't need a lot of customization. The layout is fairly intuitive and the support is easily available. **What do you dislike about Neon CRM?** The volunteer module needs some more sophisticated reporting. We could use some more visibility for our lead volunteers without making them Neon users. So the lack of share-able reports is a drawback **What problems is Neon CRM solving and how is that benefiting you?** Our previous system of tracking volunteers was cumbersome and required too much staff time. The ability for volunteers to select their projects and see what's coming up is a game changer. We also love the membership directory - although that could also use a more sophisticated search (e.g. date ranges on custom fields.) **Official Response from Nick Zmudzinski:** > It’s wonderful to hear that our intuitive layout and volunteer tools are saving your team time and making project management a breeze! We appreciate the specific feedback on volunteer reporting and directory search filters, as these insights help us refine our platform. We’re committed to making your experience even better as you build the personal connections that drive growth. ### 49. Data Management at your fingertips made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Neon CRM?** I appreciate having all the data in one place along with a program that can generate automatic letters, emails, campaigns and numerous reports, self created reports, and manage events with registration in a simple format. **What do you dislike about Neon CRM?** Creating a new event or campaign is sometimes is a bit confusing. I could use more training in these areas as well as more practice. **What problems is Neon CRM solving and how is that benefiting you?** Follow up communication with donors and clients is very helpful especially with automatic thank you letters and emails. **Official Response from Nick Zmudzinski:** > Thanks for the review! It is great to hear that having your data, automated emails, and reporting in one place is working well for you. We appreciate your dedication during the initial setup, and we are continuously working to improve our training resources to make getting started as simple as possible. ### 50. Effortless CRM with Stellar Donor Management **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Neon CRM?** I use Neon CRM for ticket sales and customer relationships, and I particularly love how quick and easy it is for general admission events. It's great that it holds all of our customers' information, including ticket purchases, donations, and memberships. I really appreciate the ease of looking up customer data and how well the donor management works. Also, the initial setup of Neon CRM was very easy. **What do you dislike about Neon CRM?** I wish they had a functional assigned seating module and the ability to sell gift certificates. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM makes ticket sales quick and easy for general events and centralizes customer information, including ticket purchases, donations, and memberships. **Official Response from Nick Zmudzinski:** > It’s wonderful to hear that Neon One helps you stay organized by centralizing your ticket sales, donations, and memberships in one place. We’re glad the initial setup was a breeze and that managing your general admission events is now quick and easy. We've shared your request for a smoother assigned seating module and gift certificate options with our product team. We’re always looking for ways to improve, so we really appreciate the thoughtful feedback! ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+18%3A27%3A37+-0500&secure%5Bsession_id%5D=74dc3d4a-54c8-43eb-81cb-0682ef68dd52&secure%5Btoken%5D=733bec45cd3f0805dcbcc0a6df05bc2e17eb452086e18215558c504e3ba97276&format=llm_user) ## Neon CRM Integrations - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [Chariot](https://www.g2.com/products/chariot-chariot/reviews) - [ClickBid](https://www.g2.com/products/clickbid/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [DENALI FUND](https://www.g2.com/products/denali-fund/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Giving Docs](https://www.g2.com/products/giving-docs/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [VolunteerLocal](https://www.g2.com/products/volunteerlocal/reviews) - [Windfall](https://www.g2.com/products/windfall/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Neon CRM Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics **Integrations** - Accounting - Fundraising - Grant Management - Sales POS ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (280 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.4/5.0 (246 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews)