I use the platform several times a week. I like that it allows not only tracking mentions of the organization but also analyzing the audience, its sentiments, and quickly responding to changes. It's convenient to customize reports to suit your needs and share information with colleagues. I am still in the process of learning all the platform's capabilities. The team is very helpful in this, always in touch, explaining everything in detail, giving recommendations on how to do things better, and informing about additional tools. Review collected by and hosted on G2.com.

There is no such thing. I regret that I used the platform for a very long time only to track mentions. Review collected by and hosted on G2.com.

Customer service is excellent, they respond instantly and follow up on issues to constantly improve. When the customer raises a concern, they work on it in the development area and come back with concrete answers and developments. Review collected by and hosted on G2.com.

The basic plan does not include several add-ons that are very important. Review collected by and hosted on G2.com.

The insights copilot are the best tool for having a new idea for give feedback for our clients Review collected by and hosted on G2.com.

it's kind of complicated to buy small tools or topics for grow the service you paid. Review collected by and hosted on G2.com.

YouScan allows you to customize your search queries for media monitoring to achieve the best possible results. The platform offers a variety of filters to sift through irrelevant mentions or narrow down your search. A significant advantage is the ability to monitor selected channels (for example, a specific list of pages rather than the entire social network if you're interested in particular influencers). The image recognition feature, which even works with handwritten text, deserves special mention.

Customer support provides all instructions and gives you a chance to learn the system better. Review collected by and hosted on G2.com.

In some cases, the system may not capture all mentions, even if page privacy settings are not a factor. Review collected by and hosted on G2.com.

We conducted an audit of various monitoring systems and found that YouScan is the best social media monitoring system.

YouScan’s qualified specialists help set up the account, followed by a period for fine-tuning (adjusting the information field). After these stages, we receive a structured and easily comprehensible flow of information.

I especially want to highlight the Insights Copilot feature, which allows for a quick analysis of mention streams. Review collected by and hosted on G2.com.

The challenging stage is the initial account setup, but YouScan specialists assist us, making the process smooth and easy. Review collected by and hosted on G2.com.

1. Query language and search engine

2. Sentiment analysis Review collected by and hosted on G2.com.

It is quite unintuitive how to modify history start and end periods (by default it is 1 month). Yet this feature is very helpful, but it took several weeks to find out how to use it (and I'm not joking) Review collected by and hosted on G2.com.

The support you can get is phenomenal - super friendly staff, always ready to help, reacting very fast, keeping the pulse throughout usage to make sure everything is okay. Easy data sorting, with channels, specific dates, keywords and many other different filters. Visual aid to support - sometimes kinda dull and data-driven - analyses and reports. Filters are easily adaptable depending on one's needs and preferences. Review collected by and hosted on G2.com.

Some of the local channels and sources cannot be added Review collected by and hosted on G2.com.

Constant development and new features released. Functional tool, hands-ready platform Review collected by and hosted on G2.com.

For mid size companies or even professionals this tool might not be very affordable. Review collected by and hosted on G2.com.

YouScan has become an indispensable tool for our team. We use it daily to monitor online mentions of our client, industry news and competitors. The daily reports and real-time alerts keep us in the loop, and the features cover what we need in a social listening tool.

YouScan is packed with capabilities, so there’s definitely a bit of a learning curve; however, our customer success manager, Maria, has been amazing. She walked us through the platform step by step, helped us set up our account, and created a customized dashboard to meet our client's specific needs. She also provides tips and insights during weekly check-ins that have helped us get the most out of the software. We appreciate that YouScan prioritizes the user experience and user success. Review collected by and hosted on G2.com.

The main challenge we’ve encountered is the learning curve, especially when it comes to mastering the logical operators in the search query language. Ffiltering out irrelevant mentions can also be tricky for companies with more generic names, as the system sometimes pulls in unrelated results. With guidance and the extensive documentation YouScan provides, we’ve been able to navigate these issues and refine our searches over time. Review collected by and hosted on G2.com.

- Everyone I've spoken to at YouScan has been exceptional. The people really do make YouScan great and stand out from our similar SaaS tools I've used.

- We really love the amount of data we have access to, we're proud to be able to offer data sources other platforms simply dont have to our clients.

- I think some of their tools are exceptional and marketing leading, the image analysis capabilities are particularly impressive.

- We've managed to quickly onboard hundreds of users very quickly and uptake has been super quick.

- The system itself is easy to use as well. Review collected by and hosted on G2.com.

- The onboarding process was quick, but we were surprised we had to pay in full and up front. It meant we had to delay onboarding plans.

- Overall I think YouScan has the data and capabilities, but in some place it's UI feels as though it's in its nascent stages. Having done social listening for nearly 7 years and used most major platforms, I can easily say there are features you'd expect them to have which they dont. But I will say in their defence theyre very open to feedback on what we'd like to see and we have been told some of the features we'd like are on their way.

- The 'back filling' of queries can be really slow, some queries can take up to a day.

- The use of quote marks in queries doesn't always work as it should - YouScan supports advice for this has been to build out NOT lists. Review collected by and hosted on G2.com.