YouScan is a very smart, powerful platform. A good choice for media monitoring and analytics. In my opinion, it has advanced capabilities for both quick and advanced text data analysis. Wide coverage of different media and a high depth of historical data if professional retro analysis is required. Very good user-friendly interface. High-class customer service and technical support – quick and comprehensive feedback even on complex non-standard requests. Review collected by and hosted on G2.com.

There are many different features that are not immediately obvious. :o) All you need to do is clearly define your goals and objectives. And even if you can't figure out how to achieve them, the highly expert support team will tell you what to do and how to do it using the platform. Review collected by and hosted on G2.com.

For us, as a research agency, the biggest value has always been the data itself.

The coverage is solid, and more importantly, it’s actually usable. We’ve worked with other platforms where either the data is too limited, or you technically have access but can’t really extract much from it without extra cost or complexity. YouScan is more straightforward, and the API is also a big plus. On certain projects it becomes really important, and it’s good to have something that actually works without too much friction.

Another thing, which I think is underrated, is the flexibility of the team. We don’t always have “standard” use cases — especially working with NGOs, where things can be a bit complicated. So having a team that is responsive and willing to adapt when something comes up makes a real difference.

It’s not just about the platform itself, but how easy it is to work together when things are not perfect Review collected by and hosted on G2.com.

In a lot of cases, our clients don’t go very deep into comparing platforms. They just look at the price and pick the cheaper option, so it’s sometimes hard to justify, even if the quality is better Review collected by and hosted on G2.com.

I use YouScan daily for social listening across multiple brands. It helps me monitor online conversations and track brand mentions efficiently. I really like its advanced listening capabilities, especially for TikTok. The visual query feature goes beyond captions to pick up on-screen text and spoken mentions, which gives a much deeper and accurate view of conversations. The system's ability to organize and segment large volumes of social data into actionable insights is really helpful. The tagging feature is also a big plus for structured analysis, allowing me to categorize content based on specific themes or needs. Review collected by and hosted on G2.com.

The tagging process can be quite manual, especially with large datasets, so more automation or smarter tagging would be useful. There's also room for improvement in the speed and ease of building queries, particularly for complex searches. I would like more flexibility before exporting, such as the ability to customize which data fields are included. Additionally, having more customization options for charts on the platform, like converting a pie chart into a bar graph or choosing between stacked versus unstacked views, would be great. I'd like to add more metrics or attributes, such as breaking sources down by social channel. There's a bit of a learning curve with the initial setup, as YouScan uses its own set of operators that differ from standard query systems. Review collected by and hosted on G2.com.

One of the biggest strengths, in my opinion, is the ability to run different types of analysis thanks to such a large and well-structured database. You can easily customize your searches using a wide range of filters, which makes it easy to tailor the analysis to your needs and choose the level of depth and detail you’re looking for. Review collected by and hosted on G2.com.

One limitation, when it comes to research and analysis, is that Instagram posts are not picked up unless they include hashtags related to the topic being monitored, which can make it harder to capture conversations more fully on that platform. Review collected by and hosted on G2.com.

The depth of the data and the scope of the sources is unlike anything other tool I've worked with before, and I have worked with many. It really is the closest thing to an all-in-one social media analysis tool I've come across to date.

The customer support is excellent, truly top-tier. Messages and emails are responded promptly, and the team is so open to feedback. It makes using the tool itself so much better to have this level of professional, timely support. Review collected by and hosted on G2.com.

The time it takes to collect historical data is extensive, and can put pressure on tight deadlines. I can't always factor in another day for history collection into a project, which means I need to collapse my work into a shorter period of time to compensate for the lengthy historical data collection. Review collected by and hosted on G2.com.

YouScan's alerts and seamless integration with different services, clean, intuitive dashboards make it easy to visualize data at a glance. It's particularly strong for tracking social media, and the responsive customer support and account management team, namely Oleksandr. Review collected by and hosted on G2.com.

The coverage of news sources in South-East Asia is limited, and mentions in local languages like Malay and Indonesian are regularly missing. That said, the team has been responsive in adding sources upon request, which helps partially bridge the gap. Review collected by and hosted on G2.com.

I really like the artificial intelligence feature that YouScan uses to process the volume of data and access insights. Additionally, it is capable of providing graphs and information that are extremely useful. The artificial intelligence features enable an in-depth analysis of the mentions collected on social media, which is valuable for any monitoring. Review collected by and hosted on G2.com.

I believe that the visuals and visual resources for building custom reports could be improved, because they are still somewhat rigid. There is a lot of room for improvement compared to specific data visualization tools, there are many resources that can be enhanced. Review collected by and hosted on G2.com.

I love how YouScan is really easy to use with a simple setup. The AI features make it easy to analyze data, and it efficiently brings all data together in one place. I appreciate its robust ability to provide social media commentary that I can't get elsewhere, especially from platforms like TikTok. Review collected by and hosted on G2.com.

I'm still trying to figure out which things are add-on features versus which things are standard. And I wish I had access to a wider range of topics. Review collected by and hosted on G2.com.

Not only are the analytics and tools great, but the folks who help you set up your account and dashboards are too Review collected by and hosted on G2.com.

Nothing, I really enjoy YouScan and it's offerings Review collected by and hosted on G2.com.

It is a very intuitive platform, for a first moment with social platforms it is a great option. Review collected by and hosted on G2.com.

I miss more details about how the metric is considered, how the mention board works, and what the principle is for a post to be highlighted. Some visualizations by segment also end up being difficult because they are divided into many screens; sometimes, having a more executive view on a single screen would be more assertive. Review collected by and hosted on G2.com.