--- title: YouScan Reviews meta_title: 'YouScan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 299 reviews by the users' company size, role or industry to find out how YouScan works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 299 scale: '5' date_modified: '2026-07-17' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # YouScan Reviews **Vendor:** YouScan **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 299 ## About YouScan YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market. ## YouScan Pros & Cons **What users like:** - Users commend YouScan for its **excellent customer support** , providing prompt assistance and enriching onboarding experiences. (47 reviews) - Users praise YouScan for its **helpful customer support** that promptly addresses questions and enhances user experience. (45 reviews) - Users appreciate YouScan for its **ease of use** , boasting an intuitive interface and helpful customer support. (41 reviews) - Users are impressed by YouScan's **powerful analytics capabilities** , enabling them to uncover actionable insights efficiently. (30 reviews) - Users find YouScan's **social listening capabilities** invaluable for monitoring brand mentions and enhancing customer engagement. (30 reviews) - Users find YouScan's interface **exceptionally intuitive** , enabling quick mastery of features and enhancing overall user experience. (28 reviews) - Users appreciate the **intuitive UI and social media coverage** of YouScan, enhancing their monitoring and engagement efforts. (28 reviews) - Features (27 reviews) - Users praise YouScan for its **excellent monitoring capabilities** and intuitive interface, enhancing understanding of customer needs. (26 reviews) - Insights (24 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially with search queries, making it tough for new users to adapt. (19 reviews) - Users find the **difficult learning** curve a challenge, needing time to master YouScan's extensive features effectively. (13 reviews) - Users express frustration with YouScan's **slow performance** when analyzing large data sets, impacting efficiency and usability. (13 reviews) - Users note the **limited features** of YouScan, especially in query counts and data extraction capabilities. (11 reviews) - Users face challenges with **data inaccuracy** due to limited query capabilities and difficulty in cleaning data effectively. (9 reviews) - Users find a **steep learning curve** with YouScan, making onboarding and effective use challenging for newcomers. (8 reviews) - Data Limitations (7 reviews) - Platform Limitations (7 reviews) - Users note the **high pricing** of YouScan, which may not be affordable for all mid-sized companies and professionals. (7 reviews) - Time-consuming Processes (7 reviews) ## YouScan Reviews ### 1. YouScan a tool for unlimited experiments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about YouScan?** YouScan is tool with no limitations to make a advanced search on internet. The limit is your imagination. I try many experiments just to search one word in a lot of social networks. The Customer Support is really good people, they always listen you and help in everyting that you need. And they show you how is eay of implementation the tool. I use three time or more per week, always try with different words for publish articles with curious or interesent content related with bots, disinformation, false news, search the hashtags and information about international topics and local. **What do you dislike about YouScan?** The limitation of download mentions depends on the price. **What problems is YouScan solving and how is that benefiting you?** The use of bots for make disinformation in social networks like X or Facebook. **Official Response from Ramina Blyzniuk:** > Big thanks for the kind words! We love that you're pushing the limits with YouScan, and our support team is here to make your journey even smoother 🤗 Keep rocking those searches! ### 2. One of the best solutions for social listening in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rene M. | Digital Marketing Expert, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about YouScan?** The integration of AI for obtaining insights and the recognition of images and videos are major differentiators compared to other platforms in the market, as well as their customer support. **What do you dislike about YouScan?** The configuration of filters and labels can be confusing. **What problems is YouScan solving and how is that benefiting you?** Being able to monitor what is said about the brand in real time and the ease of obtaining valuable insights. **Official Response from Ramina Blyzniuk:** > Thank you very much for your positive feedback. We are delighted to hear that YouScan is one of the best solutions for social listening on the market for you. Your success is our priority, and we look forward to continuing to support your social listening needs. Thank you again for trusting YouScan. ### 3. Great for regular brand monitoring! **Rating:** 4.5/5.0 stars **Reviewed by:** Kate I. | Social Media Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about YouScan?** A very simple design and color scheme. When the reporting period comes, you spend up to 8h daily monitoring, tagging and sorting. The UI is very simple on the eyes, doesn't add to the strain and overall comfortable to work with. On top of that, the smart tagging thing helps discart irrelevant mentions very quickly and there's a very convenient side bar on the right to sort by popular words (very helpful to tag a multiple similar mentions at once!). **What do you dislike about YouScan?** Language recognition, specifically for cyrilic languages sometimes is not 100% accurate. **What problems is YouScan solving and how is that benefiting you?** Brand & Competitor monitoring is super easy and convenient! **Official Response from Ramina Blyzniuk:** > Thank you very much for your feedback! We're delighted that YouScan is making brand and competitor monitoring easy and convenient for you. And pleased that you found the performance of our smart tags noteworthy.

 We understand the importance of accurate language recognition and are actively working to improve it. 

 Your feedback helps us enhance our services, and we're committed to providing you with the best experience possible.
 ### 4. Incredible insights **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo R. | Chief Accounts Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about YouScan?** The automation functionalities, power to gather data and the recent addition of AI to help find insights.Customer support is best in class **What do you dislike about YouScan?** Nothing really, maybe make a more obvious and quick way to find all the options. There are many, but like any complex tool, it takes time to master **What problems is YouScan solving and how is that benefiting you?** Monitorin my client's competitive performance, monitoring crises and finding opportunities in the market, as well as analyzing improvement opportunities in customer satisfaction **Official Response from Ramina Blyzniuk:** > Leonardo, you made our day with your positive feedback! 🙌🏻 We are so happy to read that you loved our product. Thank you for a nice comment, and we hope you'll continue to enjoy using YouScan. ### 5. Great Social and Video Content Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nic D. | Associate Consultant, Enterprise Information Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about YouScan?** Their integration of video platforms like TikTok and its user friendly interface. **What do you dislike about YouScan?** The data and query caps would occasionally bottleneck data. **What problems is YouScan solving and how is that benefiting you?** YouScan's social media analytics and access to verbatims helps our team give marketing performance insights and identify influencer content synergies. **Official Response from Ramina Blyzniuk:** > Hi Nic, Thank you for sharing your feedback with us! It's great to know that YouScan helps you with so many tasks. 💚 Regarding the size of your queries and data, this is where our Data Sampling feature comes in handy. Additionally, our support team will always be happy to assist with any questions you may have! Feel free to contact us at support@youscan.io. We are always here for you! ### 6. Review from research company, 4Service **Rating:** 4.0/5.0 stars **Reviewed by:** Lesya K. | Руководитель ORM проектов, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about YouScan?** Since 4Service operates globally, the presence of YouScan accounts with global coverage is definitely an advantage. We have tried various additional features, such as Visual Insights (providing rich image analysis, object and scene recognition), Audience Insights (information about the target audience), and Smart Tags (a feature that helped us quickly process a large amount of information). The analytics are presented in a convenient and informative manner, allowing us to analyze metrics based on multiple factors (sentiment, trends, tags, sources, etc.). We are also very satisfied with the support provided by the YouScan team - they always professionally assist us in finding the best solutions, preparing the right search queries, and setting up topics. **What do you dislike about YouScan?** The insufficient coverage of media (especially global ones) is a drawback, but YouScan is working on adding the necessary sources to the monitoring. Additionally, users can manually add mentions when they cannot find the desired references solely through search queries. At the beginning of information collection, YouScan gathers a large amount of irrelevant information, including advertisements, and it takes time to configure a "clean" stream. However, the Smart Tags feature or automatic settings can assist with this. **What problems is YouScan solving and how is that benefiting you?** Our research company, 4Service, has been using the YouScan program for several years. We help our clients improve their service through the work of Mystery Shoppers, as well as by collecting feedback on service quality from various platforms. Both tools complement each other perfectly. Our clients can improve service in all directions: by promptly responding to customer feedback online, analyzing key conversation trends, and tracking digital service metrics. ### 7. We enjoy working with the YouScan product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Evgenia B. | Country Manager (USA), Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about YouScan?** We like all the tool's monitoring capabilities, and we know that we can rely on the data and analytics when making decisions. We like how the data is organized and how we can create our dashboards and reports. Another outstanding feature is the AI assistant, which analyzes the data set for us and answers our questions. Lastly, we enjoy this partnership because the YouScan team provides exceptional service at all levels and valuable educational content (e.g., articles, webinars, and certification programs). **What do you dislike about YouScan?** I don't have anything to add here, we're pretty happy with this choice. **What problems is YouScan solving and how is that benefiting you?** YouScan covers all our monitoring needs: while using it we're always aware of the newest discussiopns of our product or related products, we can easily identify and follow influencers, identify customer needs, market trends, keep an eye on metrics and even find new leads sometimes, though it's not the main use case for the tool. ### 8. Helps us make data-driven decisions to help brands grow. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about YouScan?** The amount of data itself and the flexibility of its use, filtering, demonstration, and reporting. Whatever perspective is needed, we can have it and provide the reporting to our client to support our recommendation and strategy with data and monitor progress and results. We fell in love with Insights Collaboration because its intelligent and accurate conclusions save us a lot of time looking for insights. **What do you dislike about YouScan?** We get what we need out of the tool. We don't have any major complaints, but we always give our manager and support team ideas about what else we would like to see in the tool, and YouScan is constantly evolving. **What problems is YouScan solving and how is that benefiting you?** We're a digital marketing agency that helps our clients grow and engage their audiences, and YouScan is a tool that simplifies the brand's reputation and audience audit, providing important data about its strengths and weaknesses, customer profiles and feedback, top sources, influencers, etc. Armed with this data and our professional expertise, we can provide even more value to our clients. ### 9. Valuable audience analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Valeria R. | Communications Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about YouScan?** YouScan provides us with valuable information about businesses and audiences of our customers, and their competitors as well. Data is easy to play with, as the system has multiple tools to customize and clean up the massive, build dashboards or download the report. We also enjoy asking a newly introduced AI-assistant Insight Copilot different questions. and his answers are always to the point. **What do you dislike about YouScan?** We can't get some types of information about the audience from the monitoring tools due to the protection of personal data and the limitations on the social media side. We would love more details, but we understand and accept the limitations. Nevertheless, the information we get is very useful. **What problems is YouScan solving and how is that benefiting you?** As we work with our clients, we gather as much information as possible to understand their business and the types of people who could benefit from their products and services. YouScan provides us with this information: shows audience analysis, key customer pain points, overall brand reputation, which helps us find insights and create the best strategy for the customer's business. ### 10. Excellent Product for Quick Social Media Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Senior Social Media Intelligence Consultant, Enterprise Information Management (EIM), Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about YouScan?** The customer support was outstanding and they were always very prompt with providing questions to help address new innovative ways to use the product. The product is definitely one of the most user-friendly tools on the market ---- they also have a unique ability to filter by age groups that other tools in the marketspace don't currently offer. **What do you dislike about YouScan?** I didn't experience anything negative experience while using the product **What problems is YouScan solving and how is that benefiting you?** We helped provide data to various clients **Official Response from Ramina Blyzniuk:** > Hi Matt! Thank you for share your experience! We're delighted to hear that our customer support stood out for you 🤗 It's fantastic to know that you find YouScan to be one of the most user-friendly tools on the market, and we're pleased to offer a unique age group filtering feature. Thank you for choosing YouScan! ### 11. Really user-friendly and useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tatyana F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about YouScan?** Our overall experience with YouScan is positive. We are particularly delighted with the rapid integration capabilities offered by YouScan, notably when integrated with Zendesk. In fact, this swiftness in integration was the primary motivating factor behind our decision to switch to YouScan. Furthermore, the streamlined filtering of the main mention stream has proven to be highly effective and user-friendly, especially in the context of generating precise Excel reports. **What do you dislike about YouScan?** It would be great to have coverage for Quora, since our product is officially mentioned there and some crisis situations might arise there as well, which we would be happy to identify timely. **What problems is YouScan solving and how is that benefiting you?** Timely reaction to potential crisis situations. ### 12. A fantastic tool that greatly aids us in our insights projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about YouScan?** In today's digital world, understanding how customers behave is crucial. Examining the language they use and how, when, and where they talk about specific topics is incredibly valuable for us researchers. The support YouScan offers, via individual meetings and the help you can get directly online via chatbot, is truly exceptional, ensuring that assistance is readily available whenever you need it. **What do you dislike about YouScan?** nothing, I am really happy with the tool and what it offers **What problems is YouScan solving and how is that benefiting you?** Hearing the voice of the customers **Official Response from Ramina Blyzniuk:** > Thank you so much for your review! We truly appreciate your kind words. It's fantastic to hear that YouScan is meeting your needs and providing valuable insights into customer behavior 💚 Rest assured, we're committed to continuing to support you every step of the way. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're happy to help! ### 13. Very satisfied with the possibilities of this service **Rating:** 5.0/5.0 stars **Reviewed by:** Viktoriia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about YouScan?** I use Yuscan services for the past two months and I must say, I'm incredibly impressed with their offerings. From the get-go, I was struck by the breadth of their monitoring capabilities. It cover not only online media, also monitor a wide variety of blogpost, forums, reviews, social media (Facebook, Twitter, Instagram, YouTube, TikTok), etc. What really sets Yuscan apart though, is their dedication to customer support. I've reached out a few times with questions and have always received prompt, thorough and friendly responses. It's clear they not only value their customers but are also deeply knowledgeable and passionate about what they do. **What do you dislike about YouScan?** I have nothing to say. I am very satisfied with capabilities. It's a pity that Youscan does not have television and radio monitoring, this would significantly expand the functionality of their service. **What problems is YouScan solving and how is that benefiting you?** I work in a medical laboratory and we needed to quickly track customer feedback in order to respond in a timely manner. In manual mode, it took a lot of time and was not efficient. Very often we found discussions that were already in full swing, or that could have been avoided if we reacted in time. In this case Yuscan helped us a lot, we saw that feedback is also left on the forums. We were also able to see posts on social networks where there was no tag company, only the name. The service proactively notifies me when key words or phrases are mentioned, allowing me to respond in a timely manner to any situation. I feel much more aware and ready to act on potential crises or opportunities. We also use Yuscan to monitor competitors. This gives us the opportunity to find out what topics they communicate about and what channels they use. The user interface is intuitive, presenting complex data in a clear, easy-to-understand manner. Dashboards can be customized to highlight the most relevant metrics for report. ### 14. Very convenient and highly sophisticated tool **Rating:** 4.5/5.0 stars **Reviewed by:** Roman F. | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about YouScan?** The amount of mentions it can collect and variety of ways to do it **What do you dislike about YouScan?** Some mentions take a bit longer to collect **What problems is YouScan solving and how is that benefiting you?** Allows to clearly understand what consumers are saying about my company **Official Response from Ramina Blyzniuk:** > Thank you for sharing your feedback!
We're delighted to assist you in uncovering valuable insights about your company. And glad to hear that YouScan's extensive mention collection and versatile options are valuable to you.
 We're here to help! ### 15. Working with YouScan is like having a friend and a smart partner on your side **Rating:** 4.5/5.0 stars **Reviewed by:** Rocio G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about YouScan?** The amazing posibilities to track trend apps like TikTok and the perfect following of Lina and her team. **What do you dislike about YouScan?** I think I´t can improve the analysis with AI to simplify the reporting o to find unusual things, insights, etc. **What problems is YouScan solving and how is that benefiting you?** YouScan it´s helping us to track whats going on besides ours campaigns and finding us insight to take advantege of and improve our comunications. **Official Response from Ramina Blyzniuk:** > Hello Rocio! We're delighted to be your trusted friend and partner in tracking trends! It's great to hear that you have excellent support from Lina and the team. 🥰 We're committed to enhancing our features, including AI analysis for streamlined reporting and discovering insights, and we're grateful for your valuable input. ### 16. Incredibly useful and so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marco C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about YouScan?** Very easy to create the query, to identify situations, and to find the insights I am looking for. Excellent customer support. **What do you dislike about YouScan?** When searching for information, it may happen that you unintentionally exceed the number of "searches." This can be a problem and you might run out of resources sooner than expected. **What problems is YouScan solving and how is that benefiting you?** Identification of potential problems in our clients' social media. **Official Response from Ramina Blyzniuk:** > Thank you for sharing your comments. We are pleased to know that you find our platform easy to use for creating queries and extracting valuable information. Your success is our priority! ### 17. Great for catching product mentions you otherwise wouldn't find **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about YouScan?** Supports in crucial monitoring for client mentions even when the product isnt't mention verbally or in text **What do you dislike about YouScan?** Regular meetings with the vendor are not necessary. It would also be helpful to view TikTok mentions directly in the platform instead of clicking out to TikTok to view. **What problems is YouScan solving and how is that benefiting you?** Catching product mentions via logo monitoring **Official Response from Ramina Blyzniuk:** > Thank you very much for your feedback! We're glad that YouScan is helping you catch product mentions effectively. Hope you'll have fun using our product in the future too! ### 18. Good product - UI could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about YouScan?** Data sources and metrics available e.g. tik tok are great + additional visual metrics **What do you dislike about YouScan?** The user interface is sometimes challenging and hard to build complex queries in **What problems is YouScan solving and how is that benefiting you?** Solving the need to get varaied social sources like Tim Tom and YouTube. **Official Response from Ramina Blyzniuk:** > We appreciate your feedback regarding your experience with YouScan. We understand that navigating the user interface and constructing complex queries can be daunting at times. At YouScan, we strive to provide an intuitive platform that empowers users to efficiently extract valuable insights from social media data. Thank you for bringing this to our attention. Our support team is always ready to help with query setting. So don't hesitate to contact us. ### 19. Not much information that I did found searching by myself **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about YouScan?** I like the charts, graphs and sentiments they organize **What do you dislike about YouScan?** I search for health topics in Latam but I never find as much as I do when I enter the Social Media platforms myself. If I seek articles, news and so on, it's very rich. **What problems is YouScan solving and how is that benefiting you?** Very few. **Official Response from Ramina Blyzniuk:** > Thank you for your feedback! I'm sorry you didn't get the results you expected but I'm sure that we can improve the monitoring results for your health topics. In most cases, the completeness and quality of the results depend on the search query settings. I want to help you and improve your experience with YouScan. Please contact your manager or support@youscan.io so we can check your settings. We look forward to hearing from you! ### 20. Global brand monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia K. | Chief Business Development Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about YouScan?** "Geography and sources - we use YouScan for all our regions and languages and it's very convenient. Competitor analysis Ease of use; clear data The support is fantastic! They always help us with what we need and proactively offer improvements." **What do you dislike about YouScan?** Can't think of anything in particular that we don't like about YouScan, as they are very attentive to feedback and constantly evolving. **What problems is YouScan solving and how is that benefiting you?** We are expanding internationally and working to provide our customers with top-notch services. Hence, we must keep up with trends, research the market and customer pain points, and study our competitors. That's why we need a monitoring tool, and we've chosen YouScan for its industry-leading technologies, reasonable pricing, and perfect customer service. ### 21. ChatGPT-powered Insights Copilot simplified our monitoring routine **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia D. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about YouScan?** Insights Copilot, sentiment and aspect analysis, advanced filters, audience insights capabilities. **What do you dislike about YouScan?** In addition to monitoring, it would also be useful to have posting and reply functions in the system. **What problems is YouScan solving and how is that benefiting you?** We need to understand our client's business, competitive advantages, market niche specifics, etc. in order to create the right SMM and digital marketing strategy for them. We use several sources to get this information, including YouScan monitoring. In the past, we had to look for some of the insights on our own, even though the system provides a dashboard and metrics. But after the release of Insights Copilot, all we need to do is create monitoring topics and then ask the AI assistant for SWOT analysis, competitive advantages, customer pain points, etc. Works like magic! ### 22. Perfect tool to find valuable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Vadym R. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about YouScan?** YouScan helped us improve the quality of insights we are getting about our customers and the market in general. Its smart capabilities (e.g., filters and sentiment analysis) significantly reduced the time we spent on data analysis. We also really like Custom Dashboards - it's very convenient to set up all the required graphs and share the dashboard with our colleagues so everyone is on the same page. **What do you dislike about YouScan?** We were afraid that the onboarding would take a lot of time for our team since we have a lot of users who are currently using YouScan but their onboarding service and the overall customer support team is amazing, we really appreciate their help. **What problems is YouScan solving and how is that benefiting you?** We are using YouScan to monitor the feedback about our brand, our competitors, and the market overall. It helps us to manage our brand reputation, find new ideas for product development, and see how we can improve our offerings. ### 23. The Game-Changer in Brand Monitoring and Crisis Management. **Rating:** 4.5/5.0 stars **Reviewed by:** Serhii P. | Media Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about YouScan?** YouScan has streamlined and improved our brand monitoring process. Its advanced filtering and sorting capabilities have automated much of this work, allowing us to focus on the most impactful brand mentions and quickly identify crises and non-direct customer complaints. The broad coverage across platforms provides a holistic view of brand mentions that help identifies both risks and opportunities. For example, YouScan alerted us to an essential mention of our brand's technical issues on a significant Twitter account. Without YouScan, We would have missed this critical mention entirely. YouScan's analytics and visualization tools provide actionable insights into brand perception and trends. Customizable dashboards and widgets also offer a helpful overview of ambassadors and detractors. I highly recommend YouScan for any brand looking to level up its monitoring capabilities. **What do you dislike about YouScan?** Sentiment analysis for the UA language is not yet entirely accurate, but we understand that improving AI is an ongoing process and that technology is not flawless in general. **What problems is YouScan solving and how is that benefiting you?** Track brand awareness, monitor crisis situations ### 24. FEATURES **Rating:** 4.5/5.0 stars **Reviewed by:** sahir k. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about YouScan?** Competitive SML tool that provides great coverage and functionality. Along with the basic package, we use YouScan's add-ons such as Audience Insights, API, and Custom Dashboards. The full suite of features helps us automate many processes like streamlining data into our own BI tool, analyzing audiences/ data sets and presenting data visually to share with clients. It's worth mentioning their recent development of Insights Copilot (ChatGPT assistant). It helps summarize data in a few clicks and automate certain monitoring processes. **What do you dislike about YouScan?** their Tagging feature needs bit of improvement. **What problems is YouScan solving and how is that benefiting you?** It helps us measure trends, and media brand presence, and provide clients with timely reports. ### 25. Great one for social media monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Khrystyna Y. | Junior Marketing Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about YouScan?** Geo and supported languages, wide sources coverage, so we can get the info from anywhere we need. Analytics and reporting capabilities, recently introduced AI assistant. **What do you dislike about YouScan?** We have no significant comments on the work of the system. As with any product, YouScan evolves: it offers new options and eliminates bugs in its operation. **What problems is YouScan solving and how is that benefiting you?** We're 100% committed to providing the best experience for our customers, and we want to keep attracting new ones. So with YouScan, we monitor the public feedback on our and the competitors' performance, as well as discussions related to choosing service providers. This way, we're able to identify customer pain points that we need to address or potential leads that we can offer our service to. ### 26. Great solution for working with mentions and brand analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Oleksandra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about YouScan?** The system has a very user-friendly interface. Intuitively, you can find the necessary functionality and solve your problem. Also, our team has greatly benefited from integrating YouScan with Telegram and Slack messengers. This feature enables us stay up-to-date on important news and promptly respond to user inquiries. Additionally, the functionality for comparing different topics provides valuable insights for our brand management strategies. **What do you dislike about YouScan?** The platform currently doesn't offer the ability to monitor private groups in social networks and messengers **What problems is YouScan solving and how is that benefiting you?** Our company relies on YouScan to manage our brand's reputation across several teams, each with individual tasks and processes. The platform's ability to centralize all our reputational tasks in one account has made it convenient and efficient for us to quickly monitor and respond to mentions. Overall, YouScan has been a reliable and effective solution for our brand management needs ### 27. Helps us stay on top of all market events and trends **Rating:** 5.0/5.0 stars **Reviewed by:** Tetiana B. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about YouScan?** Global geography, over 200 supported languages and tons of sources so we don't have to worry about monitoring all our regions or adding new markets. Automatic notifications. Took us minimal time to start using the tool. Excellent customer service **What do you dislike about YouScan?** Some regional/niche sources are not included by default, to add them to monitoring you should submit request through customer service **What problems is YouScan solving and how is that benefiting you?** We help our clients grow their businesses worldwide and stay tax compliant. In addition to monitoring our own brand mentions, we monitor keywords to see what's new in our market, which enables us stay on top of market news and trends and provide the most up-to-date tax solution. ### 28. Great channel coverage and super easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about YouScan?** We are most satisfied with the coverage that YouScan provides. We initially came to monitor TikTok, and the platform performed exceptionally well in this regard. The metrics and monitoring tools offered by YouScan were sufficient for our needs, with one minor exception being TikTok comments. However, this has already been addressed and implemented. **What do you dislike about YouScan?** We'd love to see a full list of all hashtags used by users within a topic, with filtering options. The word cloud falls short for our needs, as it shows only a limited number of hashtags. Another quirk is the duplicate post collection, which skews our data. Historical data can also take a while to be collected. **What problems is YouScan solving and how is that benefiting you?** TikTok data collection ### 29. Great experience with YouScan's cutting-edge capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about YouScan?** Over the years that Navico Group has been using YouScan, we have been extremely impressed with its features and customer service. The visual insights capability is incredibly valuable, providing me with a quick and easy way to understand the data. The logo recognition capability is also a very insightful and powerful tool, making it easy to track specific brand mentions even when your brand may not be explicitly mentioned. But what really sets YouScan apart is its quick, knowledgeable, and friendly team. They are always available to answer any questions I have and are very helpful in guiding me through the platform, projects, and more. Overall, I highly recommend YouScan to anyone looking for a powerful and user-friendly social media listening tool. **What do you dislike about YouScan?** As with all software, sometime's there can be bugs but the team are very quick to respond and fix. **What problems is YouScan solving and how is that benefiting you?** Being able to track your brand presence in the digital space allows you to understand how you brand is faring up against the compeition and implement actions to counter/get ahead. ### 30. YouScan has improved our media monitoring capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Francesco B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about YouScan?** The availability of support and the monitoring potential of the platform. The accuracy of the analytics and the extensive topic configuration possibilities have improved the quality and efficiency of our Media Monitoring work. **What do you dislike about YouScan?** The possibility of configuring search queries could be made even more detailed, but our contact person always took our suggestions on board, which the technical department implemented in the platform. **What problems is YouScan solving and how is that benefiting you?** Our company is specialised in monitoring topics in print and online press sources. With YouScan, we have enriched our services with the now crucial component of social and other media. ### 31. Enhances influencer marketing and social media analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about YouScan?** Audience insights functionality, reporting, data coverage, ease of use, and interface. **What do you dislike about YouScan?** We would love to have more automated metrics on the Audience Insights functionality to measure authors and influencers. We are negotiating this with a team from YouScan, and we understand they are working on it. **What problems is YouScan solving and how is that benefiting you?** As a digital marketing company, we offer our clients SMM and influencer work services. Using YouScan's Audience Insights, we can investigate and examine the brand's audience, including their demographics, interests, and occupations, to develop the most effective SMM strategy and track the outcomes. The system also enables us to discover top authors and influencers who potentially can represent a brand. ### 32. Ideal tool to monitor reviews and mentions about your brand on social media **Rating:** 5.0/5.0 stars **Reviewed by:** Fabiola C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about YouScan?** I like that YouScan allows monitoring both our own publications and those of our clients. Similarly, the tool can be used to compare your digital results with those of the competition. The tool offers a wide variety of different graphs to create dynamic and interactive reports and save time. **What do you dislike about YouScan?** Calculate the average rating for each business unit in Google. Similarly, you cannot see review stars sorted from 5 to 1 or vice versa, as the logic of the largest number of mentions is followed. **What problems is YouScan solving and how is that benefiting you?** YouScan helps us save time in report preparation, although I still can't say it's 100% automatic. Still, with YouScan we can have all the negative reviews on Google from the week gathered on a dashboard to analyze the dynamics and reward the best business units, as well as their employees. ### 33. Insights on auto-pilot and a very helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about YouScan?** The team's been very helpful from the moment we asked for a demo, the product works as advertised. **What do you dislike about YouScan?** Nothing so far — YouScan has been able to make quick work of everything I've thrown at it. **What problems is YouScan solving and how is that benefiting you?** Seeing how people are talking about my clients' brands without hours of manual searches — it's been very eye-opening ### 34. I highly recommend Youscan **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasiia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about YouScan?** I highly recommend Youscan for any business looking to monitor their brand's reputation and gain insights into their social media performance. When it comes to the user experience, Youscan's platform is user-friendly and easy to navigate. The dashboard provides an overview of all your social media channels and the insights are presented in a clear and concise manner. One of the things I appreciate most about Youscan is the accuracy of its sentiment analysis. It can accurately identify positive, negative, and neutral sentiments and provides insights into the specific reasons for those sentiments. This has helped us to identify and address issues before they escalate into bigger problems. Another feature that I find useful is Youscan's competitive analysis tool. It allows us to monitor our competitors' social media activity and benchmark our performance against theirs. This has helped us to identify areas where we can improve and stay ahead of the competition. I had a great experience with Youscan's customer care service. When I encountered a technical issue with the platform, I reached out to their support team and they were quick to respond. They were patient and worked with me to resolve the issue in a timely manner. Overall, Youscan's customer care service is truly exceptional. They go above and beyond to ensure that their customers are satisfied and that any issues are resolved as quickly as possible. I highly recommend Youscan to anyone looking for a social media monitoring and analytics tool, not only because of the platform's capabilities, but also because of the outstanding customer care service they provide. **What do you dislike about YouScan?** The sentiment analysis can be occasionally inaccurate. While Youscan's AI-powered sentiment analysis is generally very accurate, it's worth keeping in mind that no automated tool can be 100% accurate in understanding human language and context. It's always important to review and verify the results manually before making any major decisions based on the insights provided. Overall, while there are a few areas where Youscan could improve, it's still a highly effective social media monitoring and analytics tool that provides valuable insights and support to businesses and organizations. **What problems is YouScan solving and how is that benefiting you?** Youscan is solving several problems related to social media monitoring and analytics for my business. For example, it's helping me manage my brand reputation by tracking and analyzing social media conversations related to my brand. By identifying and addressing negative sentiment, I can proactively manage my reputation and maintain a positive image online. Youscan is also helping me improve my customer service by monitoring social media conversations related to my products or services. This allows me to respond quickly and effectively to customer inquiries, complaints, or feedback, which in turn can improve customer satisfaction and loyalty. ### 35. Review by Juliana Peraza, Research & Insight Manager at The Collective Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana P. | Research & Insight Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about YouScan?** Copaloit definitely helps us be more efficient when analyzing a topic or conversation, and is a great help in finding insights and new ideas for our clients. **What do you dislike about YouScan?** Maybe the number of filters it has can confuse me a little. **What problems is YouScan solving and how is that benefiting you?** Yuscan helps us identify insights and trends that improve and drive our clients' decisions and their campaigns. ### 36. Helps us to track negative feedback and improve our offerings **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana D. | SMM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about YouScan?** YouScan is a powerful tool for monitoring social media that has a sleek and easy-to-use user experience. We like that the tool provides wide coverage of all the sources that we need. It's also easy to work with data since the platform has plenty of smart filters. Its sentiment analysis works accurately - the team also recently improved the technology, and now the sentiment analysis works for more than 40 languages. **What do you dislike about YouScan?** Nothing major but we wish to have more influencer marketing metrics available out-of-the-box. **What problems is YouScan solving and how is that benefiting you?** Brand reputation, ideas to improve our product, market analysis ### 37. Next level costumer support **Rating:** 5.0/5.0 stars **Reviewed by:** Priscila S. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about YouScan?** It's very user-friendly and visually appealing. Their sources are very varied and their AI tag is not perfect but very accurate. There are a lot of filters that make query writing and refining much easier. One small detail that makes a difference: it tells you exactly what is wrong with your query so you can easily correct it. Other software I've used only tells you there's something wrong without highlighting where or what. Customer support is excellent, they are very quick to answer and always available to help with a solution. They are also open to suggestions on how to improve their software. I highly recommend it. **What do you dislike about YouScan?** Setting a date range can be tricky, collecting historical data with high mentions can take a full day. **What problems is YouScan solving and how is that benefiting you?** It makes query writing and data collection easier, quicker and more effective ### 38. The tool that helps us accomplish daily tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about YouScan?** We have been using YouScan for several years now, and it has become essential for our business. The platform's global reach and real-time tracking capabilities have helped us stay ahead of emerging trends, both related to our business and overall trends in different areas of life. The tool provides coverage for unique sources that competitors don't cover, including local and regional sources as well as major worldwide platforms like Pinterest, TikTok, and Telegram. Along with the basic package, we use YouScan's add-ons such as Visual Insights, Smart Tags, and Custom Dashboards. The full suite of features helps us automate many processes like ML tagging, analyzing visuals and our logo presence on social media, and presenting data visually to share across departments or with management. **What do you dislike about YouScan?** There is a slight difference between our business hours and YouScan´s support hours, but it’s nothing major. **What problems is YouScan solving and how is that benefiting you?** It helps us measure the impact of our marketing campaigns, monitor trends, and react accordingly. ### 39. It's excellent tool for effectively managing reputational risks **Rating:** 4.5/5.0 stars **Reviewed by:** Oleksandr K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about YouScan?** We like working with YouScan because it makes our job easier. The most helpful thing for our team it's convenient filters that allow you to work with different data segments within the same topic. Also, excellent coverage, especially in terms of the speed and completeness of data from Twitter and e-commerce sites. Additionally, the support team is top-notch and always available to provide prompt assistance whenever necessary. **What do you dislike about YouScan?** Sometimes Facebook mentions are collected for a long time. **What problems is YouScan solving and how is that benefiting you?** By automating the process of searching for mentions, generating reports and extracting insights, YouScan has saved our time. The platform's advanced capabilities enable us to streamline these processes efficiently, freeing up time for other important tasks. ### 40. "We receive excellent support and benefit from retrospective analysis" **Rating:** 4.0/5.0 stars **Reviewed by:** Olena T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about YouScan?** Our brand analyzes various aspects such as service, product quality, assortment, prices and loyalty program. With the help of automatic tags, we can analyze individual aspects as well as all mentions collectively. Additionally, it's convenient that we can collect historical data for free and compare changes over time. We would also like to highlight the support team. We are constantly in touch with our personal manager and have the ability to promptly decide any technical or organizational issues. **What do you dislike about YouScan?** Occasionally, there may be a delay in collecting mentions from Facebook and Telegram. **What problems is YouScan solving and how is that benefiting you?** YouScan allows us to quickly respond to significant mentions of our brand in social networks and mass media. Moreover, our team saves time through the system's intelligent functions that automate data processing and generate analytical dashboards. ### 41. Collect and analyse data on media and narrative trends to gain insights for strategic communications **Rating:** 5.0/5.0 stars **Reviewed by:** Yurii B. | Country Lead - Ukraine, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about YouScan?** The system allows filtering data by pre-existing categories, as well as creating customised tags and automation rules that can be applied separately or in combination with each other. Using YouScan’s Analytics section, we can visualise media trends within the system’s interface and then export these data into our graphs. Additionally, the system works with historical data, which makes it fit for retrospective and long-term media and narrative analysis. **What do you dislike about YouScan?** t took us over a week to set up all the categories for analysis and add the outlets of interest. But the support team was helpful along the way and facilitated the setup. **What problems is YouScan solving and how is that benefiting you?** YouScan enables us to collect and analyse data from various platforms and develop insights on digital media coverage and social media conversations on some of the most relevant political and socio-economic issues of the day. ### 42. Very satisfied with the service and tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ginevra A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about YouScan?** Ability to get data from TikTok. Ability to categorize and analyze images quickly to effectively inform creative and content planning. Good historical data. Easy to use. **What do you dislike about YouScan?** Limitation of mentions based on tier of subscription, inability at this moment to edit queries, you have to delete and re-write completely **What problems is YouScan solving and how is that benefiting you?** inform content and creative strategy, identifying trends ### 43. Great cost-effective social media listening and analytics tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sergey V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about YouScan?** 1. Great coverage. In addition to standard data sources, YouScan covers Twitch, Pinterest, review websites, etc. 2. Unparalleled coverage of YouTube and TikTok - never miss a mention again. YouScan goes through subtitles and captions too. It's easy to sip through query returns with robust filtering functionality. 3. Astonishing visual insights. 4. Stability of the tool and continuous improvements with utmost attention to detail. The tool is designed by people who truly understand social media analytics use cases. 5. Reasonable pricing. 6. Neatly organized interface. Great custom dashboards. **What do you dislike about YouScan?** 1. YouScan architecture is different from the main competitors, which has its pros and cons and takes a little time to get used to. Once you get the logic, it's easy and fairly straightforward. 2. No Twitter firehose yet. Twitter's historic search is limited to 30 days, and if you want more it might cost you extra. 3. Support is EU-based, so there are a few blackout hours for North America **What problems is YouScan solving and how is that benefiting you?** YouScan is my supplemental social listening and analytics tool, geared primarily towards visual insights, as well as TikTok, YouTube, and Pinterest. In terms of data coverage and analytics toolbox, it can easily compete with major social listening providers, however, since it lacks content approval and publications pipeline as well as integration with CRM systems it cannot be our primary solution. Other than that, it's a great tool all around. ### 44. Smart product that helps with brand monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Maryna K. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about YouScan?** Flexible reports, tags, filters and rules, customizable charts so we work with the clean and well-organised data set. Easy-to-use interface and plenty of updates from the product team (sometimes it's even hard to follow all the updates). Multiple languages and global online media coverage. Excellent customer service. **What do you dislike about YouScan?** There is no possibility to respond to mentions directly from the platform - you need to set up an integration with another tool. **What problems is YouScan solving and how is that benefiting you?** We use YouScan to manage brand reputation, as well as to do marketing campaign performance analytics. We use automation whenever possible to stay productive. Thus, we value smart products that boost productivity and automate manual tasks. YouScan provides many AI-based functions (sentiment analysis, smart tags, aspects, and trend detection), which is one of the main reasons we chose this tool. ### 45. Great tool to know your audience better **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about YouScan?** Intuitive and qualitative interface, Audience Insights feature, flexible analytics, channels feature, global coverage, excellent customer support and personal manager. Sometimes it even scares me that I think it would be cool to have some kind of opportunity, but YouScan already have it :) **What do you dislike about YouScan?** It takes some time to learn a new tool, but the onboarding process is smooth **What problems is YouScan solving and how is that benefiting you?** We use YouScan to manage our brand reputation, activities, and partners. Previously, we only monitored our social networks, and YouScan was the first tool actually to automate this process. It was also essential for us to explore the audience in unknown markets, and Audience Insights were the key to it. ### 46. Helps to better understand our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Alina M. | Head of Marketing 🇺🇦 🇬🇧, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about YouScan?** YouScan's feature 'Audience Insights' is at the top of my list because it allows us not only to understand how our customers perceive the brand, but also to understand what their other interests are, find opinion leaders and influencers among them. Together with the trends analysis, it gives our marketing team a lot of food for thought. **What do you dislike about YouScan?** Reading comments (e.g. from YouTube) might be more convenient if the comments to one post were assembled together and sorted chronologically. **What problems is YouScan solving and how is that benefiting you?** We are always looking for the way to better understand our customers and their needs so that we can give them better product. And we are also always looking for the ideas of how we can attract the audience of our competitors. And YouScan is great at helping us with that. ### 47. #1 tool for brand monitoring and analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia K. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about YouScan?** The system offers numerous options for customized analytics and reporting. If you take time to properly configure them, you will have a very useful and powerful tool. We also appreciate the clean and simple interface, the mentions processing speed, and the accurate sentiment analysis. **What do you dislike about YouScan?** We sometimes have ideas for improvements, which we usually pass on to the support team. Overall, the system is quite user-friendly. We requested several monitoring sources to be added, as well as some ideas to improve tags organization and custom reports. But nothing major; we're happy with the functionality and interface. **What problems is YouScan solving and how is that benefiting you?** We're growing our brand's awareness in the market, so we need an effective tool to monitor online sources and analyze data. With the multiple analytical features, dashboards and custom reports all our team is aware of brand's health and what's going on in the market, even of they are not active system users. Also, the tool helps us keep an eye on our competitor's activities and export data for the reporting. ### 48. Good for working with multiple markets and languages **Rating:** 5.0/5.0 stars **Reviewed by:** Olena P. | Marketing & PR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about YouScan?** We use the system primarily for brand monitoring purposes. As our mentions come from different markets, it's very convenient that YouScan now automatically translates mentions from different languages. **What do you dislike about YouScan?** Not a serious complaint, but we would like a feature that lets you create your own notifications on top of the default ones. **What problems is YouScan solving and how is that benefiting you?** The system quickly collects mentions from all over the web, and it also analyzes all the data and provides us with an overall picture and important metrics at any given moment. ### 49. 2-yeard experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about YouScan?** We are satisfied with the coverage of social networks and media, we have a good quality database. The automatic sentiment analysis feature also works well, allowing us to prioritize negative mentions and proactively mitigating potential reputational risks. Additionally, we prepare reports on a weekly basis with the assistance of automated exports to Excel and customized dashboards. **What do you dislike about YouScan?** We have been a few issues with logging into the system, but we were able to quickly resolve these problems with technical support. **What problems is YouScan solving and how is that benefiting you?** Our agency has been working with YouScan for several years and we are satisfied with the results. The platform helps us understand the needs of our customers, how they use certain products and services, what they like, and what can be improved. ### 50. Helps us to improve our brand reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about YouScan?** YouScan is an easy-to-use social media listening platform with extensive data coverage. It has a great variety of smart features that help us in brand monitoring - for example, we really like the quality of the sentiment detection, as well as filters that help us quickly find complaints and other negative customer feedback. The pricing is reasonable and flexible, so we can easily say it's worth every penny. **What do you dislike about YouScan?** Not a lot to mention but we wish to have more ready-to-use templates in custom dashboards. **What problems is YouScan solving and how is that benefiting you?** We use YouScan to find customer feedback and manage the reputation of our brand. ## YouScan Discussions - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote - [View YouScan pricing details and edition comparison](https://www.g2.com/products/youscan/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+21%3A24%3A43+-0500&secure%5Bsession_id%5D=1f08c92c-7f7f-464a-a899-3def857a16c0&secure%5Btoken%5D=6570f3f48f110ab90139b441b09be1b6d811504768f43628831ab780f4f1995e&format=llm_user) ## YouScan Integrations - [API](https://www.g2.com/products/api/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## YouScan Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Media Channels** - Broadcast Media - Print Media - Online Media **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Brand Signals** - Comparison - AI - Brand Health **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Geographic Coverage** - Local Media - National Media - International Media **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Brand Analytics** - Trend Analysis - Tracking **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Administration** - Marketing Integrations - Ad Integrations - Data Exporting **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **In-House Management** - Employee Performance - Team Workflow **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top YouScan Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,628 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,533 reviews)