--- title: YouScan Reviews meta_title: 'YouScan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 299 reviews by the users' company size, role or industry to find out how YouScan works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 299 scale: '5' date_modified: '2026-07-15' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # YouScan Reviews **Vendor:** YouScan **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 299 ## About YouScan YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market. ## YouScan Pros & Cons **What users like:** - Users commend the **helpful customer support** of YouScan, ensuring prompt assistance and effective onboarding for new users. (47 reviews) - Users appreciate the **helpful customer support** that promptly addresses their questions and enhances the overall experience. (45 reviews) - Users find YouScan's **ease of use** remarkable, with an intuitive interface and helpful customer support enhancing their experience. (41 reviews) - Users highlight the **powerful analytics** of YouScan, transforming social media data into actionable and insightful information. (30 reviews) - Users value YouScan for its **effective social listening** capabilities, enabling swift responses and insightful data analysis. (30 reviews) - Users find YouScan's interface **exceptionally intuitive** , enabling quick mastery of features and enhancing overall user experience. (28 reviews) - Users appreciate the **intuitive UI and social media coverage** of YouScan, enhancing their monitoring and engagement efforts. (28 reviews) - Features (27 reviews) - Users praise YouScan for its **excellent monitoring capabilities** and intuitive interface, enhancing understanding of customer needs. (26 reviews) - Insights (24 reviews) **What users dislike:** - Users face a steep **learning curve** with YouScan, particularly in mastering search functions and interface navigation. (19 reviews) - Users find the **difficult learning curve** of YouScan challenging, requiring time to master its extensive features. (13 reviews) - Users experience **slow performance** when analyzing large data volumes, negatively impacting usability and efficiency. (13 reviews) - Users find YouScan's **limited features** restrictive, affecting usability for larger operations and reducing competitive edge. (11 reviews) - Users experience issues with **data inaccuracy** , citing difficulties in obtaining reliable and comprehensive information through YouScan. (9 reviews) - Users find a **steep learning curve** with YouScan, making onboarding and effective use challenging for newcomers. (8 reviews) - Data Limitations (7 reviews) - Platform Limitations (7 reviews) - Users note the **high pricing** of YouScan, which may not be affordable for all mid-sized companies and professionals. (7 reviews) - Time-consuming Processes (7 reviews) ## YouScan Reviews ### 1. Easy-to-use social listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Olena S. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about YouScan?** YouScan's UI is very intuitive and easy to use. It has a solid coverage of social media sources and online news. Slack and WhatsApp integrations are great – we get timely notifications whenever someone mentions us online! Also, LinkedIn monitoring is super useful. **What do you dislike about YouScan?** Nothing comes to mind, everything is pretty clear and meets the expectations. **What problems is YouScan solving and how is that benefiting you?** YouScan allows us to stay on top of all of our brand mentions, in real-time. We also track mentions of our competitors and general industry discussions, which allows us to join the relevant discussions and boost our brand's online presense and visibility. **Official Response from Ramina Blyzniuk:** > Hi Olena! We're pleased to know YouScan's intuitive UI, extensive coverage, and integrations with Slack and WhatsApp are serving you well. It's fantastic that our platform helps you monitor brand mentions, track competitors, and boost your online presence effortlessly. If you ever need further assistance, feel free to reach out – we're here to help! 🚀 ### 2. Powerful insights and effortless usability! **Rating:** 4.5/5.0 stars **Reviewed by:** Ырыс . | PR Head, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about YouScan?** We have been using the YouScan monitoring system for several years, and it has consistently exceeded our expectations. The real-time insights it provides are invaluable, helping us to stay ahead of industry trends. Its intuitive interface makes it easy for our team to navigate and utilize effectively. **What do you dislike about YouScan?** maybe improve the speed of publication detection after release a little **What problems is YouScan solving and how is that benefiting you?** The system helps us analyze the information field within a particular company and brand **Official Response from Ramina Blyzniuk:** > Hi Ырыс! Thank you so much for your feedback! We're thrilled to hear that the system is exceeding your expectations. We're continually working to improve its speed and look forward to continuing to impress you! ### 3. A super helpful social listening tool to track our brand mentions **Rating:** 5.0/5.0 stars **Reviewed by:** Dani T. | Head of Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about YouScan?** YouScan is a neat tool to track our brand mentions on social media and in the news. It's really easy to use. We also like the fact that it can collect reviews from app review platforms, which is super helpful for a software company like ourselves. Slack integration is nice, too – we don't even need to login to YouScan to check new mentions, as they are being sent to one of our slack channels, in real-time. **What do you dislike about YouScan?** No issues found so far! Everything works smoothly **What problems is YouScan solving and how is that benefiting you?** Tracking our brand mentions and our competitors, so we can respond if needed and stay on top of our brand reputation **Official Response from Ramina Blyzniuk:** > Hi Dani! Thanks so much for the great feedback 💚 We're thrilled to hear that YouScan is helping you track brand mentions effortlessly and that the Slack integration is making your workflow even smoother. If you ever need anything, we're here to help! ### 4. Highly Effective and User-Friendly Social Listening Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yegor D. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about YouScan?** The best thing about YouScan is its comprehensive feature set, including real-time alerts, advanced analytics, and smart filters that help us efficiently navigate through vast amounts of social data. Additionally, the platform's user interface is intuitive, making it easy to utilize all its capabilities without a steep learning curve. The affordability of the "Starter" package is also a significant advantage for us, offering essential tools without a high cost. **What do you dislike about YouScan?** As with any professional tool, it requires extra effort to learn its all peculiarities. **What problems is YouScan solving and how is that benefiting you?** The platform's effectiveness in social media monitoring ensures that we stay informed about brand mentions and developments, which might not be captured by other tools. **Official Response from Ramina Blyzniuk:** > Hi Yegor! Your positive feedback was such a delight to read! Thank you for your lovely comment, and we hope you continue to enjoy using YouScan! And don't forget that our support team is always in touch to help with learning and all your questions! 🤗 ### 5. A very comprehensive tool and excellent service **Rating:** 4.0/5.0 stars **Reviewed by:** Amaya L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about YouScan?** What I like most about YouScan is that it is a very comprehensive tool. Additionally, we have been fortunate to have Lina Liashenko advising us, and she has provided excellent service, great customer attention, and is very resourceful. We have been able to verify that YouScan can perform all kinds of analyses, with great ease of sharing with other users. **What do you dislike about YouScan?** It is not an intuitive tool; it is necessary to learn to use it with someone and invest a lot of time to master it. **What problems is YouScan solving and how is that benefiting you?** We have had to analyze a large number of social profiles, and an analysis that included many months of social listening. YouScan has helped us analyze them all, also being very visual and providing great assistance with their customer service and with the use of Copilot. **Official Response from Ramina Blyzniuk:** > Hello, Amaya! We are very happy to know that YouScan seems like a great tool to you and that you have had a positive experience with Lina's support. We understand your concerns about the learning curve and assure you that we are working hard to improve usability. We are very pleased that YouScan has been a great help in simplifying your social media analysis and that you have received excellent customer service and assistance from Insights Copilot throughout the process. ### 6. Good choice for its cost **Rating:** 5.0/5.0 stars **Reviewed by:** Ihor N. | Chief engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about YouScan?** It’s an easy-to-use tool for daily social monitoring. We can quickly receive notifications when our company is mentioned, whether in a positive or negative context, and react accordingly. It is also quite cost-efficient since similar tools on the market might offer the same cost but they lack the functionality YouScan can provide. **What do you dislike about YouScan?** Nothing specific to mentions. Overall experience is good. **What problems is YouScan solving and how is that benefiting you?** We can quickly react to emerging and crisis situations our company is involved in. It also helps us have a helicopter view of other infrastructural projects where our competitors are involved. **Official Response from Ramina Blyzniuk:** > Hi Ihor! Thank you for your valuable feedback! 💚 We're delighted that YouScan is enhancing your social monitoring and helping you stay responsive and informed! ### 7. Today, Youscan is the most convenient, most functional monitoring service with the fastest feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Маржан . | monitoring specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about YouScan?** Clear and simple interface with convenient functionality. Cool specialists, always ready to help. In addition, webinars and meetups are constantly held. I use the Youscan service every day. Plus I really like the fact that you can receive notifications in Telegram **What do you dislike about YouScan?** everything is ok, there are no disadvantages or shortcomings **What problems is YouScan solving and how is that benefiting you?** Notifications come straight to my phone and I don't have to open Youscan to see the mention. You can instantly react to this or that event that concerns us **Official Response from Ramina Blyzniuk:** > Маржан, your positive feedback was such a delight to read! 🤩 We’re so pleased to hear that you’re enjoying our product, and we hope YouScan continues to be useful for you! ### 8. Excellent. Youscan is very easy to use and quite comprehensive. **Rating:** 5.0/5.0 stars **Reviewed by:** hassive n. | Research Design Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about YouScan?** That it was very easy for me to learn and it allows me to be agile in task extraction. Also, support always helped me with all the questions I had. **What do you dislike about YouScan?** Sometimes it incorrectly marks the aspects or the category of the type of post that is published, and you have to change it manually. **What problems is YouScan solving and how is that benefiting you?** Yes, the tool did its part by searching for what could be found; however, for certain categories, it is not the most functional as it does not generate enough data. **Official Response from Ramina Blyzniuk:** > Thank you very much for your positive feedback. We are glad to know that YouScan has been easy to learn and helps you work efficiently. We have taken note of your comments about the occasional misclassification of messages, and we are always working on improving the tool to make it even more accurate. Your feedback helps us continue to improve, and we appreciate your comments. ### 9. A fundamental tool for our digital strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian P. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about YouScan?** Youscan became a fundamental tool both for developing our growth strategy and that of our clients. The ease of use, information filtering and the help of Copilot are important differentials to be able to scale the business without increasing costs in an unfeasible way. Another fundamental factor is the quality and permanent help for the success of the projects of our Success Manager. I highly recommend it. **What do you dislike about YouScan?** Absolutely nothing, if we need a new feature or think something could be better, it is taken into account and surely, if it is worth it, it will be implemented. **What problems is YouScan solving and how is that benefiting you?** Develop new information services of high strategic value for our clients. **Official Response from Ramina Blyzniuk:** > Hi Adrian! We're thrilled to be a fundamental tool in your digital strategy! It means a lot to us. We appreciate your openness to suggestions and are committed to continuously improving to meet your evolving needs. It's fantastic to contribute to the development of high strategic value information services for your clients. If there's ever anything more you need, we're here for you! ### 10. Game Changing Social Listening Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about YouScan?** Their TikTok data collection process is best-in-class. The UI/UX is intutiative and requires minimal tranining to get going in the tool. We've really ejoyed using the tool. Love the LLM integreation, it actually works! YouScan team is great, support is super responsive. We've had a great overall experience thus far. **What do you dislike about YouScan?** Some of the beta tools are still in development, would love to see those fully launched. **What problems is YouScan solving and how is that benefiting you?** Helping us understand what's been said about our brands, espcially via TikTok. **Official Response from Ramina Blyzniuk:** > Thank you for your wonderful feedback!💚 We’re overjoyed to know you love our product. Thanks for sharing, and we hope you keep enjoying YouScan! ### 11. THE BEST CHOICE **Rating:** 5.0/5.0 stars **Reviewed by:** cristian C. | Oficial a cargo unidad de Análisis de Riesgos y Amenazas, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about YouScan?** Youscan allows us to monitor social networks in a dynamic, personalized, and unlimited way for our needs. It is a great strategic advantage and for decision-making, the concept that Youscan has is very innovative. And the creation of reports completely adjusts to our needs. And the most relevant thing is that the Youscan team is always concerned about our needs and able to help us at all times. Truly, I have never had so much support from a work team. Congratulations!! **What do you dislike about YouScan?** I have 8 years of experience in social media monitoring and the youscan proposal has no issues. **What problems is YouScan solving and how is that benefiting you?** I have no problems with Youscan **Official Response from Ramina Blyzniuk:** > Cristian, your comment has made us very happy! We are delighted that you like our product. Thank you for your kind words and we hope you continue to enjoy YouScan. ### 12. Useful for conducting general studies, it saves a lot of time. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about YouScan?** Right now, insights copilot is what I like the most and the attention in case of doubts. **What do you dislike about YouScan?** It is complicated to understand the language used on some occasions, especially in limited searches. **What problems is YouScan solving and how is that benefiting you?** Search for trending topics and social conversations **Official Response from Ramina Blyzniuk:** > Thank you for your comments 💚 Our support team is always ready to assist you with your search queries. ### 13. A top platform for social and digital media analysis that performs as advertised **Rating:** 4.5/5.0 stars **Reviewed by:** E.S. M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about YouScan?** YouScan allows the building of single-tab dashboards with plenty of widget possibilities. It emphasizes excellent query exploration and filtration options in separate browser tabs as you drill-down. - Outstanding coverage of overlooked social media sources including Telegram. - Superior image search capabilities and the best image attribute tagging I have so far seen. - New author.bio Boolean to find profiles of interest is very useful. - Loving the dedupe feature which removes duplicated posts. - Conscientious, smart, and friendly technical support crew. **What do you dislike about YouScan?** There’s nothing I don’t like.This product does what it advertises itself to do and it does it well. One small thing for review purposes - I’d like them to include the metadata wihtin the .csv or Excel downloads it offers. This would include things such as Query name and export date range, and the other filters used to segment the downloaded data as a few rows at the top of the worksheet. **What problems is YouScan solving and how is that benefiting you?** YouScan helps us to understand the currents in the cultural conversation that occur across social media, blogs and news sites. **Official Response from Ramina Blyzniuk:** > Thank you for your glowing review! 🤩 It's fantastic to know that YouScan is helping you navigate the cultural conversation and we're here for any further support you may need. We would love to learn more about your suggestion regarding metadata in downloads. While you can apply the necessary filters before downloading the report, we understand your specific needs may require additional customization. Feel free to reach out to us at support@youscan.io, sharing more details about your goals, and we'll be more than happy to assist you effectively! ### 14. Great software for a great prize! **Rating:** 5.0/5.0 stars **Reviewed by:** Christoph K. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about YouScan?** YouScan impresses with its very attentive service, which has accompanied us very intensively over a long period of time. The software is super intuitive, but it was only through the service that we were able to take full advantage of the software. **What do you dislike about YouScan?** It's great that YouScan has a Copilot interface. Unfortunately, it didn't always work as quickly as it should have for a quick evaluation and an initial overview. There would be room for improvement here in the future. **What problems is YouScan solving and how is that benefiting you?** Very good evaluation of all known social and internet platforms. Good evaluation tools and options within the platform. **Official Response from Ramina Blyzniuk:** > Hi Christoph! Your positive review made us so happy! We're glad our support has been helpful and will continue to assist with all your questions. We appreciate your comment about Insight Copilot and are constantly working on improvements. Furthermore, we hope to enhance its speed! ### 15. Making hardcore social listening easier **Rating:** 4.5/5.0 stars **Reviewed by:** Kim T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about YouScan?** The ease of search setup, Insights CoPilot is great for understanding the initial lay of the land before you dive deeper into the search; the way the visual analysis and upward trending words are visualised and the ability to edit the word cloud - so simple but so few services have this built in. Also, it's easy to export your findings to multiple formats and change the colours used. The search function is also so helpful in understanding the general volume of conversation around a topic and where it's coming from without having to set up a full search. **What do you dislike about YouScan?** I don't really have anything bad to say here, the only thing that it might be nice to see are more chart types available in the dashboard, but there are already more than enough for most uses. **What problems is YouScan solving and how is that benefiting you?** You Scan is a one stop shop when it comes to social listening, as it services all the major platforms. It's easy to do both deep dives into categories but also to do top line searches to understand the shape of a thing. **Official Response from Ramina Blyzniuk:** > Thank you, Kim, for your fantastic feedback! We’re thrilled to be your go-to for social listening, making deep dives and top-line searches easier for you. Your satisfaction drives us, and we’re dedicated to ongoing improvements, excited to deliver even more value in the future. ### 16. YouScan is a good tool for managing brand reputation online **Rating:** 5.0/5.0 stars **Reviewed by:** IRYNA F. | Head of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about YouScan?** It saves time and effort by automatically segmenting all users' feedback into various themes and categories. It helps our team quickly and easily understand what customers discuss, particularly when they have issues or questions. The real-time alerts are helpful too – we can spot a rise in negative mentions and address any concerns smoothly. **What do you dislike about YouScan?** I don't have any significant complaints about the tool. However, there's always some space for improvement. For example, having a graph for perceptual mapping would be great. **What problems is YouScan solving and how is that benefiting you?** With YouScan, we're saving a lot of time. Instead of manually searching through reviews, we can now focus more on connecting with our customers and understanding their needs. **Official Response from Ramina Blyzniuk:** > Hi Iryna! Thank you for sharing your feedback! We're delighted to hear that YouScan is helping you save time and better understand your customers' feedback 🥰 Please write to support@youscan.io or to your personnel manager for more details about a perceptual mapping graph. We will be glad to know more about this idea, as we're always striving to enhance our platform. We're here to support you every step of the way as you continue to benefit from YouScan's features! ### 17. Review for Youscan **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel M. | Analista social intelligence, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about YouScan?** How simple and easy to use the platform is. **What do you dislike about YouScan?** The large number of mentions sometimes has nothing to do with what is being searched for. **What problems is YouScan solving and how is that benefiting you?** The large number of mentions that do not relate to the topics being monitored **Official Response from Ramina Blyzniuk:** > Thank you very much for your comments. If you see mentions that are not relevant to the topics, feel free to write to your manager or the support team at support@youscan.io. We are here to help you adjust your settings and ensure that you receive only the mentions that really interest you. ### 18. Marvellous to use and superb value for money! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about YouScan?** YouScan offers everything a enterprise listening player can and much more for a fairer price. They're client success go above and beyond vs other providers. Can't fault the tech or their client services. **What do you dislike about YouScan?** Not much to mention here, can only name what other providers can't also provide eg LinkedIn, Rumble, Bluesky coverage. **What problems is YouScan solving and how is that benefiting you?** Identifying product quality issues and executive insights for monthly reporting. **Official Response from Ramina Blyzniuk:** > We’re thrilled that YouScan is delivering great value and meeting your expectations in both technology and client support. It’s fantastic to hear how it’s helping you with product insights and reporting. We appreciate your feedback and look forward to continuing to support your success! 🙌 ### 19. A great, convenient tool for content analysis. Helpful and professional team **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Academy Robert Bosch Fellow, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about YouScan?** Range, flexibility of search settings and options. Ease of learning and navigation. Immediate tech support on demand. Built-in analysis tools that solve many problems and enable focusing on more advanced analysis **What do you dislike about YouScan?** I have not had negative experience working with YouScan so far **What problems is YouScan solving and how is that benefiting you?** Performing time consuming tasks quickly and reliably, enabling me to focus on more advanced analysis as researcher. Offers summary and visualization tools to make the preparation of the final product presentation easier. Ensures ethical data collection, so I do not have to worry about that aspect as researcher. **Official Response from Ramina Blyzniuk:** > Hi Anna! Your positive feedback truly brightened our day! We're thrilled to hear that you love our product 💚 Thanks for your kind words, and we hope you continue enjoying YouScan. ### 20. Effective tool to monitor mentions across various regions and channels **Rating:** 5.0/5.0 stars **Reviewed by:** Mariia K. | Head of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about YouScan?** MGID uses YouScan to effectively monitor mentions across various regions and channels, which helps us evaluate the effectiveness of our PR efforts and campaigns. YouScan allows us to identify valuable insights, discover new marketing communities and partners, and respond promptly to negative feedback. With its user-friendly interface and extensive coverage, YouScan has become an indispensable tool for our team, helping us stay on top in a constantly changing market. **What do you dislike about YouScan?** We don't have any complaints so far. It works the way we need it to. **What problems is YouScan solving and how is that benefiting you?** Evaluate the effectiveness of our PR efforts and campaigns Online reputation management **Official Response from Ramina Blyzniuk:** > Hi Mariia! We're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us 🥰 ### 21. Excellent tool, monitor, analyze, and alert about relevant topics on social media for the brand. **Rating:** 5.0/5.0 stars **Reviewed by:** Cruz Z. | Media Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about YouScan?** Everything excellent, automate dashboards, real-time metrics, very good support :) **What do you dislike about YouScan?** In my opinion, it is a complete tool. **What problems is YouScan solving and how is that benefiting you?** They helped me create real-time monitoring dashboards, create email and WhatsApp alerts for relevant topics, and in the analytics of configuring keywords for topic monitoring. **Official Response from Ramina Blyzniuk:** > Thank you for your comment! We are glad to know that YouScan is helping you with real-time monitoring, alerts, and analysis, and that you are enjoying the automation of dashboards and assistance. We love to know that you find the tool comprehensive: your satisfaction is our top priority. If you have more suggestions or ideas, we are always here to listen to you. ### 22. Powerful yet affordable social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about YouScan?** What really makes YouScan stand out is how it's priced. Their "Starter" package shows they get what small businesses and startups need – great social listening tools at affordable prices. It's packed with all the essential features but at a cost that's manageable for growing companies. **What do you dislike about YouScan?** YouScan's array of features, while impressive, requires extensive learning for newcomers. The good thing, though, is that they have an online Academy and a Knowledge Base. CS team is also supportive when we have any questions. **What problems is YouScan solving and how is that benefiting you?** YouScan has helped us extract meaningful insights from the noise of social media to find what really matters. In this way, it helps us make better decisions and connect more with our audience through information that helps us create better marketing campaigns that resonate with our audience. **Official Response from Ramina Blyzniuk:** > Hi Ivan! We're thrilled to hear that our affordable pricing and robust features are making a positive impact on your social listening experience. We appreciate your feedback and are here to support you with all the questions that will arise 🙌🏻 ### 23. Excellent value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Wallace N. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about YouScan?** It helped a lot in electoral monitoring, being important for momentary risk analysis and competition analysis. **What do you dislike about YouScan?** Need to subscribe to separate modules. Only this. **What problems is YouScan solving and how is that benefiting you?** Competitor monitoring. **Official Response from Ramina Blyzniuk:** > Hi Wallace! Thank you for your feedback! We sincerely hope that YouScan will continue to serve you well in the future. 🙂 ### 24. The best tool for Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** HR M. | -, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about YouScan?** "One of our most valuable tools at HelpCrunch! With its capabilities, we can easily track brand mentions, and monitor sentiment in various platforms. The insights we gather helps us create better strategies and understand our customer better. The integrations are super helpful too, makes us stay connected with the brand mentions 24/7." **What do you dislike about YouScan?** We have not experienced any hiccups! Everything is working out great! **What problems is YouScan solving and how is that benefiting you?** With YouScan, we've been able to significantly improve our customer communication and support. The platform helps us quickly identify and respond to customer feedback, enhancing our service quality. **Official Response from Ramina Blyzniuk:** > Thank you for your kind feedback! 💚 We're thrilled to hear that YouScan has been valuable for tracking brand mentions and monitoring sentiment, helping you improve customer communication and support. We're glad the integrations are keeping you connected seamlessly. We look forward to continuing to delight you! ### 25. The best Social Listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about YouScan?** YouScan is a great tool, the image recognition, audio reading, and subtitles have been a great help for our brands and to better identify the conversation. Additionally, everything it does with Insights Copilot helps us save time that we now invest in better strategies. **What do you dislike about YouScan?** I think more towards the topic of the interface, not being able to have a button to pause a topic, the issue of having more items within the dashboards. **What problems is YouScan solving and how is that benefiting you?** Mainly to detect trends in channels that other tools do not have **Official Response from Ramina Blyzniuk:** > Thank you for your valuable comments. We are delighted to know that the functioning of YouScan benefits your agency. Tell us a little more about what you miss in our Dashboards. You can share these details with your account manager or send an email to support@youscan.io. Grateful in advance for your ideas and suggestions! ### 26. “A profound tool for extensive analysis on social media” **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about YouScan?** Very user-friendly and handy tool for different monitoring activities. This tool breaks down discussions on social media into smaller parts which are helpful is invaluable. The system also contains images in the form of heat maps and sentiment analyses which makes it easier for one to decipher complex data. It also has support for many languages that ensure we don’t miss out on any global conversations. **What do you dislike about YouScan?** Would be nice to have a better mobile version. **What problems is YouScan solving and how is that benefiting you?** YouScan helps us understand what people generally say about our company online. We are able to manage our reputation for our company’s image by being proactive with issues relating to trends and emergent ones while adjusting our marketing plans based on customer needs. **Official Response from Ramina Blyzniuk:** > Thank you for your valuable feedback! 💚 To better understand your needs, please share your suggestions for improving the mobile version with personal manager or email us at support@youscan.io. Your insights are instrumental in making YouScan better for everyone. ### 27. Best tool to collect and analyze social media **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about YouScan?** Is a very well designed tool to get the job right and quick, offering lots of features and usability way above what others offer. Some of the best things it has: - a powerful way to make queries, allowing you to add or substract hundreds of words plus with a lot of filters and parameters avoiding irrelevant data - top notch interface (clean, fast, and well organized), with many filters and automatic tags that helps you a lot when you need to analize or classify thousands of posts - creating rules for add customs tags or actions it's easy and powerful helps to improve productivity and reduces costs & time, plus the add-ons you can get for expanded functionality (Copilot AI, brand search in images, etc) - fully customizable dashboards with interactive charts that allows you to show exactly what your brand or client needs to see - both customer success/support and developer teams are excellent, they add new features very frecuently **What do you dislike about YouScan?** Nothing, I've been using it 6 months succesfully. **What problems is YouScan solving and how is that benefiting you?** Reduces processing time and improves insights of what you need to inform to your clients. **Official Response from Ramina Blyzniuk:** > Thank you for your glowing review! 💚 We're thrilled to hear that YouScan has become an integral part of your workflow. We're delighted that our tools contribute to improving productivity and reducing costs and time for you. Your positive comments about our customer success/support and developer teams are truly appreciated. We're committed to continuous improvement, and your feedback motivates us to keep delivering excellence. Thank you for choosing YouScan, and if you ever have further suggestions or insights, we're here to listen. ### 28. Probably one the most agile and performing Social Listening platform **Rating:** 5.0/5.0 stars **Reviewed by:** xavier b. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about YouScan?** I've worked with several Social listening platforms, and YouScan clearly stands out of the crowd - one of the most competitive, affordable tool of the market - accessible to freelancer or small agencies, and for the very same level of performance as other tools (i.e. captured data; retrospective search; large scope of social networks), if not better - Extra value on some channels (like Telegram) overlooked by other SL tools - the key asset of You Scan is a very ergonomical design, making it quick and efficient to explore the data and share insights with clients of partners - Last but not least, an (extremely) reactive and caring Sales team, so that you're never alone in case of questions or extra needs. **What do you dislike about YouScan?** Very intuitive and easy to use for every Social Listening analyst, from beginner to expert user, so really no obstacle or downsides. Adapted for a large perimeter of corporate / marketing issues; only outperformed in specific research projects, requiring an even broader range of analytical tools- but even in this case all data can be exported and thoroughly analysed, mapped etc. **What problems is YouScan solving and how is that benefiting you?** Aggregating relevant social data from a relevant scope of media, through easy-to-use and performing Social Listening tools. **Official Response from Ramina Blyzniuk:** > Thank you so much for your incredibly positive and detailed feedback! We're thrilled that YouScan's functionality, ergonomic design, and attentive Sales team have made a positive impact on your work experience. We're committed to continually providing you with the best social listening tools and are excited to keep supporting you on your journey! ### 29. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Monserrat V. | Analista de datos, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about YouScan?** The ease with which topics, tags, and dashboards can be programmed. And obviously the customer service. **What do you dislike about YouScan?** We still need to keep training the tool **What problems is YouScan solving and how is that benefiting you?** They always help to resolve I would like them to allow modifying the topic once created (sample size) **Official Response from Ramina Blyzniuk:** > Hello, Monserrat! Thank you very much for your comments. We are always delighted to assist you with your monitoring. We have noted the request regarding the change in the sample percentage. We will apply it as soon as it is technically possible. ### 30. Nice tool for analytics of mentions **Rating:** 5.0/5.0 stars **Reviewed by:** Andriy T. | moderation manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about YouScan?** User-friendly interface The possibility of setting tags, dashboards A clear system of logical operators, you can easily create the rule of tag Availability of technical support to help solve problems **What do you dislike about YouScan?** Everything is clear. I don't see any flaws **What problems is YouScan solving and how is that benefiting you?** Thanks to YouScan we can quickly learn about all mentions and discussions of our brand and join to them. We may view mentions of competitors or tranding discussions and prepare a company position on them. **Official Response from Ramina Blyzniuk:** > Hi Andriy! Thank you for your positive feedback! We're thrilled to hear that YouScan is helping you stay on top of brand mentions and engage with discussions effectively 💚 ### 31. Excellent tool but it has limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Marcelo T. | Coordinador de Monitoreo y Análisis, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about YouScan?** The entire tool as such is very important for the work of tracking our clients' brand. The personalized attention is the best, it's a plus that has no comparison since the support they give us is EXCELLENT. **What do you dislike about YouScan?** To be able to add queries, the issue of limiting others is cumbersome when wanting to expand queries with new ones. **What problems is YouScan solving and how is that benefiting you?** The reports provided by the tool are understandable and user-friendly. **Official Response from Ramina Blyzniuk:** > Hello Marcelo! Thank you for sharing your opinion, it is very important to us. We appreciate your comment about the limitations in expanding queries with new queries and we want you to know that if you have any issues with adding new queries to your monitoring topic, you can always contact us through the support chat or via support@youscan.io. We are here to help you. ### 32. YouScan and Axis **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Analista de Comunicação e Diretora de Arte, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about YouScan?** Facilitate the routine of news searching during the workday, and also be able to generate reports about the company itself for metrics analysis. **What do you dislike about YouScan?** The only thing that is not yet in the best mode for use is the date configuration for searches. **What problems is YouScan solving and how is that benefiting you?** Optimizing the news search time **Official Response from Ramina Blyzniuk:** > Thank you for your feedback! We are happy to know that YouScan is helping you and your team optimize time during monitoring. Please let us know exactly what is missing in the date selection. Write to your account manager or send an email to support@youscan.io. We will be available to listen to and consider your suggestions for our platform. ### 33. It is a good platform but it lacks some add-ons. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about YouScan?** Its design and connection with dashboards is very smooth, allowing for easy understanding and analysis of emotions. **What do you dislike about YouScan?** There are many filters that depend on the users' own statements, which limits the platform's reach. There should be some way to know the location, interests, or occupations (among others) in another way, such as through a DMP or Google interests. **What problems is YouScan solving and how is that benefiting you?** None of the problems benefit me. I did not understand the question. **Official Response from Ramina Blyzniuk:** > Thank you for your comments. We are continuously improving and hope to offer you even more useful features in the future! ### 34. YouScan is the best social media platform yet **Rating:** 5.0/5.0 stars **Reviewed by:** Ann S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about YouScan?** YouScan was built for discovery of social media trends and conversations. Most social media tools were intended to manage the users accounts, not find what is trending or particularly important to the user. The ability to analyze images is very helpful and may be unique to YouScan. The customer service and support is first-rate. The platform keeps evolving to incorporate new platforms and technologies, including AI for content discovery. **What do you dislike about YouScan?** It's not inexpensive, but then quality comes with a price tag. Make sure you'll utilize it well before committing to it. **What problems is YouScan solving and how is that benefiting you?** YouScan allows us to see all the major - and minor - social media platforms in one place. No more checking this Twitter (now X) or that Facebook feed to see what is being discussed. It's a major time saver and valuable tool for our staff. **Official Response from Ramina Blyzniuk:** > Thank you for your kind words! We're thrilled that you appreciate YouScan's focus on social media discovery and trend analysis. Your feedback about our customer service means a lot to us. We're grateful for your support and glad you find value in our evolving platform. ### 35. Best social listening tool for a communications project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about YouScan?** We benefit greatly from the scope, flexibility and, most importantly, the support provided by YouScan. **What do you dislike about YouScan?** Nothing major to mention, some issues arise during the work with the platform, but thanks to YouScan support they are changed rapidly, for example, the addition of important fields into the Excel files. **What problems is YouScan solving and how is that benefiting you?** We create a lot of communication materials and it is critical to keep track of them, figure out the audience response, react to emerging topics, and conduct crisis management. **Official Response from Ramina Blyzniuk:** > Thank you for your feedback!🤩 We're glad to hear that YouScan's comprehensive support and flexibility are benefiting your communications projects. Please continue sharing your ideas and experiences—they help us improve and become even better! ### 36. Has all the basic requirements and more, but still room for development and improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie L. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about YouScan?** It is quite simple to use after you understand the concepts. There is also a large amount of data that YouScan pulls into 1 place which makes my job more convenient. **What do you dislike about YouScan?** There are still some features that are not as customizable as I would like. This has already been communicated with my YouScan representative (Julia). **What problems is YouScan solving and how is that benefiting you?** It helps pull data from multiple sources into 1 and also summarizes them (to a point) for me which helps very much, especially when working with multiple clients with multiple locations. **Official Response from Ramina Blyzniuk:** > Hi Stephanie, we're happy we met your expectations 😊 Your feedback on customization is invaluable as we strive to improve. We look forward to ensuring you continue to enjoy using our product in the future! ### 37. Properly, professionally and efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about YouScan?** Easy to use, intuitive interface, quick response of technical support **What do you dislike about YouScan?** All difficulties are quickly eliminated with the help of support **What problems is YouScan solving and how is that benefiting you?** Operational monitoring of the information field **Official Response from Ramina Blyzniuk:** > Thank you for your kind comment, and we hope you continue to find value in YouScan! 💚 Our support team is always available and eager to assist you. Please don't hesitate to reach out, we would be delighted to lend a helping hand. ### 38. Great and affordable social media listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maria f. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about YouScan?** It has all the capabilities we need for efficient social listening - excellent coverage of social data, an easy-to-use interface, automatic alerts, and smart filtering of relevant social media mentions. Their “Starter” pricing package makes it all affordable for smaller businesses and startups. **What do you dislike about YouScan?** You must learn how to write the search query to ensure you have the most relevant results. But honestly, this applies to all other social listening tools I tried. YouScan team has also been very helpful in setting up our queries, so I can’t say we had some issues here. **What problems is YouScan solving and how is that benefiting you?** YouScan helps us collect customer feedback and opinions about our product that we can act upon, i.e., when developing new product features or tuning our marketing messaging. **Official Response from Ramina Blyzniuk:** > Hello Maria! Thank you for your positive feedback! 💚 We're delighted to be a valuable tool in collecting customer feedback, helping you enhance your product features, and refine your marketing strategies. We appreciate your understanding about query setup, and we're glad our team could assist you. If you ever have more queries or need further assistance, we're being happy to help! ### 39. YouScan logo recognition addon is an excellent solution. Very satisfied with the functionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Mitja K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about YouScan?** Best support team! Daria, Andrew, Ramina - thank you for all your help! You are the best! Best Customer Success Manager ever = Valeriia:) **What do you dislike about YouScan?** Sometimes we have a problem with mentions from specific forums, but support always helps us in real time. **What problems is YouScan solving and how is that benefiting you?** History collection for analysis. **Official Response from Ramina Blyzniuk:** > Hi Mitja! Thank you so much for your kind words and recognition of our support team! We're thrilled to hear about your positive experience 💚 Remember, our support team is always here to assist you whenever you need us. We're committed to ensuring your success with YouScan. ### 40. Helps us stay aware and proactive in responding to customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Maria . | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about YouScan?** YouScan collects data from multiple sources, not just limited to social networks but also including blogs, forums, and news platforms. The alert feature is the best for our team, notifying us in real time about any pressing issues or mentions that require immediate attention. The filtering functionality is comprehensive and user-friendly, allowing us to quickly sort through various publications across different dimensions – user feedback types, sources, languages, mention topics, and trends. **What do you dislike about YouScan?** The tool seems to meet our needs effectively. **What problems is YouScan solving and how is that benefiting you?** YouScan has become an essential part of our customer support strategy. It helps us stay aware and proactive in responding to customer feedback, tracking how attitude towards our service has changed over time, and spot some industry trends. The tool's efficient alert and filtering systems have streamlined our workflow. ### 41. It is not cheap, but so far it has proven to be worth it. **Rating:** 4.0/5.0 stars **Reviewed by:** Javier F. | Editor general/Productor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about YouScan?** YouScan has allowed us to filter social listening in great detail, which helps us determine when we are in trouble and when we are not. And that allows you to be calm and have the certainty that, when an emergency occurs, you will know before your client calls. **What do you dislike about YouScan?** I believe there are opportunities for improvement in the sentiment detection of mentions. It's not very precise yet. Maybe it's a language issue, but I see there's something missing there. **What problems is YouScan solving and how is that benefiting you?** this question is poorly formulated in Spanish, I'm sorry **Official Response from Ramina Blyzniuk:** > We are glad to know that YouScan has been a valuable investment for you. We are actively working on improving sentiment attribution to better consider linguistic nuances and ensure more accurate analysis in the future. Thank you for sharing your experience. ### 42. Powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about YouScan?** Accuracy and speed working together for my good. **What do you dislike about YouScan?** Price is the negative point, by far. But it´s worthy. **What problems is YouScan solving and how is that benefiting you?** Monitoring and preventing crises, showing costumers reviews, providing metrics and statistics. **Official Response from Ramina Blyzniuk:** > Thank you very much for your feedback! We are delighted to know that our services are helping you in your work. Your satisfaction is our priority, and we look forward to continuing to support you in the future. If there's anything more we can do for you, please let us know! ### 43. Clear doubts **Rating:** 4.5/5.0 stars **Reviewed by:** Joselyn R. | Media Business Intelligent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about YouScan?** that helps me perform conversation analysis quickly **What do you dislike about YouScan?** That it takes a long time in data collection **What problems is YouScan solving and how is that benefiting you?** They have helped me with several problems in a very effective communication **Official Response from Ramina Blyzniuk:** > Thank you for your comment. Please write to your manager or to us at support@youscan.io with a bit more detail about which data collection has taken you a long time. We will be happy to help you check everything so that your work with the system is productive and pleasant. ### 44. Efficient and comprehensive tool for SML **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about YouScan?** UX is the best part, I can easily find all of features I need and navigate through the analytics, which it provides **What do you dislike about YouScan?** How it automatically defines tonality, almost all of the time it's wrong **What problems is YouScan solving and how is that benefiting you?** I can easily make an ad-hoc analysis on topic by just a few clicks, also it helps to understand what people think of brands, which our agency works with **Official Response from Ramina Blyzniuk:** > Hi! Thank you very much for your feedback! We are happy that you noted our UX as convenient. Regarding sentiment, we can retrain the model specifically on your topic. Please email us the details at support@youscan.io so we can help you. ### 45. Wonderful Social Listening Tool with user-friendly interface and variety of useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about YouScan?** My team and I have utilized YouScan for over a year to monitor social media, addressing both crisis listening and regular monthly brand performance reports. Notable strength of YouScan is its highly user-friendly interface, enabling us to swiftly process a large number of mentions. This allowed us to stay abreast of trending topics and define the prevailing sentiment within online discussions. Additionally, the tool allowed us to create reporting dashboards directly within the platform, saving us significant time as information was automatically updated according to the specified needs for each report. We also leveraged YouScan's AI capabilities to automatically filter out irrelevant mentions. In summary, YouScan stands out as an exceptional social listening tool with extensive media coverage, offering users the necessary instruments to achieve diverse marketing objectives. **What do you dislike about YouScan?** We are looking forward to see more widgets in the reporting dashboards to better visualize our findings. **What problems is YouScan solving and how is that benefiting you?** Our primary focus with YouScan is on monitoring the tone of conversations, identifying emerging trends, tracking the volume of online discussions related to our topics of interest, and pinpointing the most engaging posts and publications mentioning our brands. I can confidently say that YouScan exceeded our expectations in meeting all these requirements. **Official Response from Ramina Blyzniuk:** > We're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us. Kindly discuss specific widgets with your manager, providing detailed insights on their desired features and functionality. Clearly outline how these widgets can enhance specific tasks, ensuring a more comprehensive understanding of your preferences and needs. We look forward to consistently delighting you with the exceptional performance of our system! ### 46. Co-operative customer service **Rating:** 4.5/5.0 stars **Reviewed by:** 🐰🕳️ Hashem E. | Procurement and Talent Specialist, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about YouScan?** The customer service were very supportive. **What do you dislike about YouScan?** I would have liked to have the ability to include a wildcard* inside the quotation. **What problems is YouScan solving and how is that benefiting you?** Insights for audience intelligence. It helps me by providing a platform for using large social listening queries. **Official Response from Ramina Blyzniuk:** > Hi Hashem! Thank you for your feedback! 🥰 We appreciate your suggestion regarding the wildcard feature and will consider it for future updates. Your insights are valuable to us as we strive to improve our platform. ### 47. The best customer support I've ever met **Rating:** 5.0/5.0 stars **Reviewed by:** Alena K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about YouScan?** Youscan offers a plethora of tools designed to provide you with the insights you truly need! What's even more amazing is that you won't have to spend your time searching for ways to obtain these insights. Instead, you can simply inquire with the Support team through the chat. To be honest, this is the most exceptional support team I've ever encountered - their responses usually come within a maximum of 10 minutes. Hence, I'm confident that while working with Youscan, whenever I have another question about accessing additional data, the response will be very quick. Furthermore, they provide detailed instructions on how and where to find the specific data you require. It's truly perfect! **What do you dislike about YouScan?** The tool may seem a bit too complex at first glance, but as I said, the support team makes everything so you do not need to dive so deeply into the settings, it is enough to chat with them. **What problems is YouScan solving and how is that benefiting you?** Set clear goals for the Brand&Comms team See the progress in word-of-mouth mentions Be the first who sees the publications in the media Get mentions in the media that would not have been seen by Google Alerts Analyse competitors, and get inspiration from them ### 48. obtaining feedback to study customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Inna B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about YouScan?** helps to quickly respond to feedback and resolve customer issues, understand general sentiment and trends **What do you dislike about YouScan?** It would be nice to be able to add even more competitors to analyse (currently limited to 4) **What problems is YouScan solving and how is that benefiting you?** Solve customer problems and improve the bank's image on social media, collect insights to improve the bank's services **Official Response from Ramina Blyzniuk:** > Hi Inna! Thank you for your feedback! 😊 We are very happy to hear that YouScan is instrumental in enhancing the bank's image and uncovering valuable insights. To monitor more competitors, you can extend your account and switch to a bigger pricing plan. Feel free to reach out to us at support@youscan.io, and we'll be happy to assist you further 🙌🏻 ### 49. Experience for using YouScan in Social Medio monitoring for Corporate Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about YouScan?** 1. Ability to track massive data (including retrospective posts). 2. Opportunity to launch YouScan for needed period, for example, to pay only for 1 needed month, instead of annual monthly fee. 3. Good accounting team, which will contact you for QBR sessions and optimization of your specific account. **What do you dislike about YouScan?** 1. It is not only for YouScan but for all other SM monitoring systems: new posts are not displayed in the system immediately, it can take from 1 to several hours (to neutralize the negative, when instant verification and reaction is needed, this is not suitable). 2. Not always correct tracking of post tonality (in order to be sure of positive-negative-neutral tonality for the post or comment, you have to read the post by yourself - you can not rely on automatic system regarding content tonality). **What problems is YouScan solving and how is that benefiting you?** Monitoring of the client's environment in the targeted region: end consumers, ecosystem partners, official media, and government institutions. ### 50. All-in-one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about YouScan?** YouScan earns a solid 10 from me for its remarkable user-friendliness and a wealth of filtering options. These filters are incredibly handy, allowing me to precisely select and focus on specific points of interest. Our team uses YouScan for a variety of purposes, such as brand management and classic SML, but my task is business development. I am looking for new leads using a wide topic with mentions from people looking for recommendations of similar services. That's why AI-powered filter categories are critically important, allowing me to effortlessly eliminate promotional content, ensuring we only engage with relevant content from real, interested people. As the next steps, we plan to hire even more people for comment responses. With additional resources, we aim to broaden our language and country coverage for inquiries. So far, we've identified 12 promising leads through this tool during just one month of using it. YouScan has proven invaluable, with the potential for further enhancements in the future. **What do you dislike about YouScan?** I would appreciate a feature that lets me label responses as "processed" and instantly view the volume of responses transferred to the processed section for the day, categorized by each manager's contribution. **What problems is YouScan solving and how is that benefiting you?** We are finding suitable content through YouScan and using in to increase our brand awareness. ## YouScan Discussions - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote - [View YouScan pricing details and edition comparison](https://www.g2.com/products/youscan/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+23%3A07%3A11+-0500&secure%5Bsession_id%5D=6d7a8d3b-758f-4452-8440-1318a6316a7b&secure%5Btoken%5D=63c091a04081480179b50ef16f27957eb0896007acfeceb8b7775515da8e98a0&format=llm_user) ## YouScan Integrations - [API](https://www.g2.com/products/api/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## YouScan Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Media Channels** - Broadcast Media - Print Media - Online Media **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Brand Signals** - Comparison - AI - Brand Health **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Geographic Coverage** - Local Media - National Media - International Media **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Brand Analytics** - Trend Analysis - Tracking **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Administration** - Marketing Integrations - Ad Integrations - Data Exporting **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **In-House Management** - Employee Performance - Team Workflow **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top YouScan Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,627 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,497 reviews)