---
title: YouScan Reviews
meta_title: 'YouScan Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 299 reviews by the users' company size, role or industry
  to find out how YouScan works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 299
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Social Media Marketing
  url: https://www.g2.com/categories/social-media-marketing
---

# YouScan Reviews
**Vendor:** YouScan  
**Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 299
## About YouScan
YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market.



## YouScan Pros & Cons
**What users like:**

- Users praise the **responsive customer support** of YouScan, enhancing their experience with timely and helpful assistance. (47 reviews)
- Users appreciate the **helpful customer support** of YouScan, which promptly addresses questions and enhances user experience. (45 reviews)
- Users appreciate the **user-friendly interface** of YouScan, making data monitoring and reporting efficient and intuitive. (41 reviews)
- Users value the **robust analytics capabilities** of YouScan, enabling swift trend identification and data-driven decision-making. (30 reviews)
- Users appreciate the **effective social listening** capabilities of YouScan, enhancing brand monitoring and customer support significantly. (30 reviews)
- Users find YouScan's interface **exceptionally intuitive** , enabling quick mastery of features and enhancing overall user experience. (28 reviews)
- Users appreciate the **intuitive UI and social media coverage** of YouScan, enhancing their monitoring and engagement efforts. (28 reviews)
- Features (27 reviews)
- Users praise YouScan for its **excellent monitoring capabilities** and intuitive interface, enhancing understanding of customer needs. (26 reviews)
- Insights (24 reviews)

**What users dislike:**

- Users struggle with a steep **learning curve** in YouScan, making it challenging for those unfamiliar with tech. (19 reviews)
- Users find the **difficult learning curve** of YouScan challenging but manageable with guidance and documentation. (13 reviews)
- Users experience **slow performance** with YouScan, especially when analyzing large datasets and managing customization options. (13 reviews)
- Users find YouScan's **limited features** frustrating, especially regarding query numbers and integration capabilities. (11 reviews)
- Users report **data inaccuracy** due to limited queries and challenges in analyzing and cleaning collected data on YouScan. (9 reviews)
- Users find a **steep learning curve** with YouScan, making onboarding and effective use challenging for newcomers. (8 reviews)
- Data Limitations (7 reviews)
- Platform Limitations (7 reviews)
- Users note the **high pricing** of YouScan, which may not be affordable for all mid-sized companies and professionals. (7 reviews)
- Time-consuming Processes (7 reviews)

## YouScan Reviews
  ### 1. Very good platform to understand the audience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hampus S. | Jefe de desarrollos técnicos, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 22, 2025

**What do you like best about YouScan?**

It allows not only to track mentions of our brand in real time, but also to understand the visual context in which it appears, something that few tools offer. Additionally, the platform is very intuitive, has customizable dashboards, and its alert system helps us react quickly to any important situation. The customer support is also excellent: always quick and friendly.

**What do you dislike about YouScan?**

In general, I am very satisfied with YouScan. If I had to mention something, it would be that at first the learning curve can seem a bit steep due to the number of features it offers. However, once you become familiar with the platform and take advantage of its training resources, everything becomes very smooth.

**What problems is YouScan solving and how is that benefiting you?**

YouScan helps us solve several key challenges: it used to be difficult to track efficiently, especially in visual media or when we were not directly tagged. We also had problems identifying reputational crises in time. With YouScan, we can now detect relevant mentions in real-time, analyze public sentiment, and better understand the visual context in which brands appear.

**Official Response from Ramina Blyzniuk:**

> Hello Hampus,
Thank you for your excellent feedback! We are glad to know that YouScan helps you understand your audience and react quickly. If you have any questions during the learning process, do not hesitate to contact your manager or our support team — we are always here to help you!

  ### 2. All-in-one tool for multiple teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diana O. | Head of brand, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about YouScan?**

"We got YouScan a couple of years back to track our brand mentions on social media and in the news, and honestly, it's been a huge help for our customer support team. Now we can quickly catch and respond to user comments, even if they're not directly messaging us, which has really improved our NSR.

Our marketing team loves it too. Ever since we joined a new holding company and ramped up our media presence, we've been keeping an eye on the holding’s name and one of its key figures to keep our brand image in check.

The Excel reports are super handy - we just export comments with specific hashtags straight into Excel. During a recent giveaway campaign  participants were asked to leave comments with a hashtag and tag our Instagram account. Using YouScan, we gathered +- 3,000 comments and used the data to randomly pick winners and check out engagement.

With YouScan, we're now focusing on running more marketing campaigns and seeing how they perform. We’re also working on building a dashboard to simplify reporting and analysis. Customer support helps a lot with the setup. "

**What do you dislike about YouScan?**

Nothing to complain about the service, everything is great!

**What problems is YouScan solving and how is that benefiting you?**

This service enables us to effectively monitor brand mentions across media platforms, saving time and helping us organize information more efficiently

**Official Response from Ramina Blyzniuk:**

> We're over the moon with your positive review! 🤩 It’s fantastic to know you love our product. Thanks for your kind words, and we hope you keep benefiting from YouScan.

  ### 3. YouScan is incredibly intuitive and has become my go-to tool for social listening and analytics.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jake D. | Senior Strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about YouScan?**

I really enjoy YouScan's Insights features and how easy is it to navigate through the Analytics section. The cross-channel Sources breakdown is so clean and user-friendly and makes for a seamless inclusion in my day to day reporting.

**What do you dislike about YouScan?**

Our team would benefit from some additional filter or tagging options within the Topics section, but it's a small limitation compared to the many positives we've experienced using the platform.

**What problems is YouScan solving and how is that benefiting you?**

YouScan is providing access to cross-channel social listening, which is really crucial for us and for our clients. The Search function also effectively provides fast answers for time-sensitive questions.

**Official Response from Ramina Blyzniuk:**

> Hi Jake! So glad to hear this! It’s wonderful that YouScan has become your go-to tool and that features like Insights, Analytics, and Sources breakdown fit seamlessly into your reporting. ✨
About the filters you mentioned, could you let us know what kind of options would help you most? Any suggestions are very welcome, and you can share them either with your manager or directly with us at support@youscan.io.

  ### 4. Image Recognition That Delivers Real Value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Iman Y. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 21, 2025

**What do you like best about YouScan?**

The visual insights blew us away. We were able to analyze not just text, but how our products appear in user-generated content. Also YouScan’s image recognition capabilities are a game changer, we discovered customer posts that we would have otherwise missed entirely

**What do you dislike about YouScan?**

Occasional misclassifications on sentiment analysis especially around sarcastic or nuanced content. it require manual oversight. also this could be caused by not a native english language.

**What problems is YouScan solving and how is that benefiting you?**

identifying brand mention that is not visible by social media caption that is where image recognition and audio insight comes to play

**Official Response from Ramina Blyzniuk:**

> Hi Iman! 👋
Thank you for sharing your experience! We’re thrilled to hear that image recognition and visual insights are delivering so much value and helping you catch mentions that text alone might miss. 
As for sentiment misclassifications, you’re absolutely right, nuanced language can be challenging, and we’re continuously working on refining our sentiment analysis to get it closer to real human understanding.

  ### 5. Intuitive Platform with Effortless Reporting and Great Metrics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary C. | Data Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 17, 2025

**What do you like best about YouScan?**

It is a very easy to use and intuitive platform, with great metrics that allow us to generate reports effortlessly.

**What do you dislike about YouScan?**

So far this platform has been excellent.

**What problems is YouScan solving and how is that benefiting you?**

Allows us to know in real time about our brands or topics making it easy to prevent or to work on brand crisis.

**Official Response from Ramina Blyzniuk:**

> Hi Mary! Thank you so much for your kind words! 💚
We’re really happy to hear that YouScan feels intuitive and helps you create reports effortlessly.
It’s great that real-time monitoring helps you act quickly and prevent potential crises — that’s exactly what we aim for! ☺️

  ### 6. Perfect for competitor analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mykhailo H. | SERM, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 10, 2025

**What do you like best about YouScan?**

Our company uses YouScan to monitor mentions of our brand on the Internet and this is one of the best tools we have ever worked with. Convenient interface, flexible filter settings, deep-level analytics that help analyze any events that occur with our brand outside of our social networks. It is very convenient to monitor reputation and makes possible to quickly respond to mentions in social networks, media and blogs. We as well track mentions of competitors in our niche, see what activities they launch, how their audience reacts to such events, or some communications. It allows us to adopt best practices or prevent some fatal mistakes when launching campaings with our brand. I would like to separately note the support service, they are always in touch and respond quickly. But a special privilege is a personal manager with whom you can solve any issues, starting from organizational ones, such as access, payment, to which pricing plan is better to choose for our needs. I would also like to note that the service looks perfect, since the construction of deep analytics, various dashboards help us quickly see the data and use it to build further strategies in our external communications. I recommend YouScan because it is a really powerful tool, especially if your field is quite debatable, and you need to subtly and quickly feel any fluctuations in mentions and communications on the Internet.

**What do you dislike about YouScan?**

It takes time to set up the search, but support is always helping with that

**What problems is YouScan solving and how is that benefiting you?**

This helps us to monitor our brand's online reputation and respond to our users' feedback in a timely manner

**Official Response from Ramina Blyzniuk:**

> Mykhailo, your kind words brought a smile to our faces! ☺️ 
Thank you for the positive feedback; we hope YouScan continues to serve you well. Our support team is always happy to help with any questions!

  ### 7. Impressions of communication and functionality

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daria A. | Community Specialist Middle, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2025

**What do you like best about YouScan?**

I especially like the combination of a clear interface and detailed analytics. It saves time and makes it easy to quickly find insights for decision-making.

**What do you dislike about YouScan?**

It would be great if the system worked faster when analyzing large amounts of data and offered more customization options.

**What problems is YouScan solving and how is that benefiting you?**

YouScan helps quickly track brand mentions on social media and respond to them in a timely manner. This makes it possible to better understand the audience and maintain a positive image.

**Official Response from Ramina Blyzniuk:**

> Hi Daria! 🖐️ Thank you for your feedback! It’s great to hear that YouScan’s interface and analytics are helping you save time and get quick insights for decision-making. 
And if you have specific ideas around customization options that would be useful for your team, please feel free to share them with your manager or at support@youscan.io.

  ### 8. Fast Implementation and Support That Maximizes the Tool's Value

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ana Gabriela M. | Head of Data, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2025

**What do you like best about YouScan?**

YouScan stands out not only for its powerful real-time monitoring and analysis technology but also for the speed with which it can be implemented in any organization. From the very beginning, the support team provides close and professional assistance, ensuring that every user can make the most of all the platform's features.

The personalized attention and dedication of the support team facilitate the integration of YouScan into daily processes, resolving doubts and adapting the tool to the specific needs of the business. Thanks to this support, it is possible to optimize the use of advanced features such as image recognition, automatic segmentation, and customizable reports, leading to more informed and agile decision-making.

**What do you dislike about YouScan?**

There isn't anything particularly bad about it

**What problems is YouScan solving and how is that benefiting you?**

In particular, it effectively addressed the challenge of listening to conversations on TikTok and significantly enhanced the capability to identify mentions using image recognition technology.

**Official Response from Ramina Blyzniuk:**

> Thank you so much for your kind and detailed review! 💚 It means a lot to us to hear that the platform fits into your daily processes and helps you make faster, more informed decisions. We're always here to support you! 🙌

  ### 9. A reliable tool for tracking brand conversations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 30, 2025

**What do you like best about YouScan?**

We’ve used YouScan for a few years now to monitor online conversations around our client’s brand. It’s reliable and pretty flexible once you get the hang of it. The custom dashboards and tagging features are especially helpful for organizing and reporting insights. It also integrates well into our workflow and helps us stay on top of emerging trends and shifts in sentiment.

**What do you dislike about YouScan?**

There’s definitely a learning curve, especially with setting up queries and filtering the data effectively. Some of the features aren’t immediately intuitive, so onboarding new team members takes a bit of time.

**What problems is YouScan solving and how is that benefiting you?**

We use YouScan to monitor how our client’s brand is being talked about across social media and forums. It helps us track sentiment, flag potential issues early, and get a better sense of what real people are saying. It’s also helped surface unexpected trends and conversations that we might’ve missed otherwise. Overall, it supports our reporting and strategic planning by giving us a clearer view of the digital conversation.

**Official Response from Ramina Blyzniuk:**

> Thanks a ton for your review! 💚 
We’re happy to be your go-to tool for tracking sentiment, spotting trends, and supporting strategic planning. And we’re always here to make the onboarding process smoother whenever you need a hand! 🙏🏻

  ### 10. Youscan is one of the most efficient platforms for conversation analysis in the market.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juliana P. | Data & Strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2025

**What do you like best about YouScan?**

Youscan stands out as the most user-friendly platform available, and its filters make it possible to conduct more in-depth analysis.

**What do you dislike about YouScan?**

Technical support is no longer offered in Mexico or Guatemala.

**What problems is YouScan solving and how is that benefiting you?**

It's helping clients identify influencers and understand brand health.

**Official Response from Ramina Blyzniuk:**

> Hi Juliana! Thank you very much for your feedback! 

Our Support Team is available Monday to Friday, from 8:00 AM to 5:00 PM (Mexico Time).
If you have a question late at night when our support managers are unavailable, please feel free to post it in the chat anyway, and we will respond as soon as we are back in the office. We are always happy to assist you!
We also offer Premium Support, which provides additional assistance, for example, our team can work directly in your account, create topics for you, and prepare reports. If you’re interested, please contact your Customer Success Manager or email us at support@youscan.io for more details.

  ### 11. Great tool to track your brand mentions across different platforms

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2025

**What do you like best about YouScan?**

YouScan is an excellent tool for tracking brand mentions across social media and various platforms. I really appreciate how you can connect all relevant sources and monitor comments in one place. The automated sentiment and aspect tagging is a huge time-saver and gives a solid overview of brand health without manual effort. It's especially helpful when analyzing how product or policy changes impact customer perception.

The ability to set up custom rules and tags is powerful – I use it for tracking specific campaigns or product updates. The dashboards are customizable, and the comparison features allow for a clear side-by-side analysis.

Integration options with Slack, Telegram, Freshdesk and many other platforms are another big plus. We’ve connected YouScan with Slack, and we receive summaries or alerts for high-risk mentions, which  helps us act fast when something important appears.

Customer support is outstanding – super fast replies, escalation when needed, and they are genuinely open to feedback. There’s also an extensive knowledge base with examples and tutorials. 

Our account manager has been fantastic: she has walked us through the platform multiple times and ensured we felt confident using all features.

**What do you dislike about YouScan?**

There is nothing particular to dislike, there are few things I'd like to see improved. 

There are some minor issues with the sentiment analysis – occasionally it misinterprets comments sentiment and requires manual adjustments where automation doesn’t get it right. Happens rarely, but it happens 

Dashboard data sometimes isn’t refreshed properly; I have to reload the page to see updated numbers, which is a bit inconvenient. 

Lastly, I would really love to see a native response feature. Right now, YouScan is amazing for monitoring, but it would be even better if we could reply directly to mentions from within the platform

**What problems is YouScan solving and how is that benefiting you?**

YouScan helps us keep track of what people are saying about our brand across social media without having to check everything manually. It shows the mood of the comments, spots trends, and lets us quickly see if something’s going wrong.

We use it to understand how updates and different marketing campaigns affect customer opinions, and thanks to alerts and integrations (like Slack), we never miss important feedback. It saves a lot of time and helps us react faster and smarter.

**Official Response from Ramina Blyzniuk:**

> Thank you so much for the kind and detailed feedback! 💚 We’re really happy to hear YouScan helps you stay on top of your brand mentions and saves you time with automated features and alerts. It’s great to know you’re making the most of integrations and custom rules – sounds like a power setup! We'll definitely share your suggestions with the team. Thanks again for being with us! 🙌

  ### 12. Excellent user experience and service

**Rating:** 5.0/5.0 stars

**Reviewed by:** izabella d. | Strategic Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2025

**What do you like best about YouScan?**

The tool is the only one on the market, at least in Brazil, that provides a social listening view of TikTok. Additionally, the volume of data collected, due to audio and image reading, as well as keywords, is much greater. The way they present collected data and the Coppilot also make a difference in reaching insights more quickly. Now I feel that I truly have a more real understanding of the internet. I also couldn't fail to mention the excellent service from the Customer Success Manager, Isabel Gregório, who understands the tool like no one else and provides solutions for all my challenges with clients.

**What do you dislike about YouScan?**

So far there is nothing I don't like, but one point that could help is having a tool that assists us in creating queries.

**What problems is YouScan solving and how is that benefiting you?**

He is helping me to have more visibility of the conversations on TikTok.

**Official Response from Ramina Blyzniuk:**

> Hi Izabella! Thank you so much for this amazing feedback! 
We're thrilled that YouScan helps you truly understand online conversations — especially on TikTok — and reach insights faster with Copilot. And we’ll be sure to pass your kind words to Isabel, she’ll be so happy to hear this! 🥰

  ### 13. Great tool for social listening and trend analysis.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaquelin D. | Investigador, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2025

**What do you like best about YouScan?**

We have been using YouScan for our research on consumer trends and we have liked the data collection it offers and its ability to filter them, analyze user sentiment, highlight topics, and visualize key insights, it has been of great value to our team. The interface is intuitive and allows optimizing the search for relevant information on social networks and other platforms.

Additionally, customer support has been excellent, they are always willing to help and resolve concerns. Highly recommended for a team that needs a social media monitoring and analysis solution.

**What do you dislike about YouScan?**

Although automatic sentiment analysis is quite accurate, in some cases it requires manual review to adjust certain interpretations. Also, occasionally, there are posts that do not perfectly match the search intent, although the margin of error is low and the available filters help optimize the results.

**What problems is YouScan solving and how is that benefiting you?**

YouScan helps us solve the challenge of analyzing large volumes of data on social networks, allowing us to identify consumer trends, public opinions, and topics of interest.

**Official Response from Ramina Blyzniuk:**

> Hello Jaquelin! Thank you very much for your positive review. We are very happy to know that YouScan is being so useful for understanding trends and what people are saying. We continue working to make sentiment analysis better and hope to surprise you with the improvements!

  ### 14. Reliable and Evolving Tool Backed by Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** ALEKSEI S. | Head of Social Media, Enterprise (> 1000 emp.)

**Reviewed Date:** September 27, 2023

**What do you like best about YouScan?**

YouScan combines an intuitive interface with a powerful set of features. It’s easy to use, offers excellent customer support, and continuously adds new capabilities that make social media monitoring more efficient and insightful.

**What do you dislike about YouScan?**

There’s nothing specific I dislike about YouScan itself. Some challenges come from external platforms like Facebook, which affect all similar tools in the market—not just this one

**What problems is YouScan solving and how is that benefiting you?**

My experience working with YouScan spans over 7 years. I am so satisfied with the service that I've decided to continue working with them even after changing companies. The primary task is social media monitoring, with the aim of promptly addressing brand mentions. The second task is brand reputation analysis and management.

**Official Response from Ramina Blyzniuk:**

> Hi Aleksei!
Thank you for your amazing feedback — we’re truly honored to have your trust for over 7 years, and even through company changes! 🙌 We’re so glad YouScan continues to support your work in brand monitoring and reputation management.

  ### 15. A first-class media monitoring solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Olha R. | Global Comms Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2025

**What do you like best about YouScan?**

YouScan is easy to use, it covers the largest number of channels among competitors and makes it convenient to track, navigate and filter mentions.

**What do you dislike about YouScan?**

The pricing is quite complex in terms of tiers compared to similar solutions. Make sure you choose the right one.

**What problems is YouScan solving and how is that benefiting you?**

We have multiple products used worldwide and it has always been a challenge to track, analyze and manage mentions across press, social media, forums, etc. YouScan gets everything in one place, letting you to filter and group mentions, get reports, notice trends, etc.

**Official Response from Ramina Blyzniuk:**

> Hi Olha!
We're happy to hear that YouScan makes it easier for you to manage and analyze mentions from so many sources in one place.
Glad to be part of your global monitoring toolkit! ✨

  ### 16. Insights & Social Media- YouScan helps us find opportunities we may have missed!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about YouScan?**

Visual monitoring and the co-pilot insights are so helpful and cut down on time getting to insights and engagement opportunities! Customer support is fantastic, quick to respond and always helpful.

**What do you dislike about YouScan?**

Boolean search is a bit difficult to use if it isn't something you do everyday- often I spend a lot of time trying to ensure my topic is set up correctly to ensure I'm getting the cleanest data.  Overall, the YouScan interface could be a bit more user friendly.

**What problems is YouScan solving and how is that benefiting you?**

We had no way to monitor video platforms before YouScan, this made us vulnerable for missing potential crisis and opportunities for our brands.

**Official Response from Ramina Blyzniuk:**

> Thanks for the review! 💚 It’s awesome to hear that our visual tools and support are making a difference. We know Boolean searches aren’t always simple, but our team is happy to guide you whenever needed. If you have thoughts on the interface, please share them with your manager or at Support@youscan.io. We truly value your suggestions! 

  ### 17. Powerful tool to monitor brand mentions, gain product insights and keep abreast of your competitors

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2025

**What do you like best about YouScan?**

YouScan is really simple to use: it is easy to create, adjust and customize topics for monitoring and dashboards. There is also an AI Copilot feature, plenty of visualizations, filters, automatic tags, which makes the monitoring and getting insights fast and simple. Speaking of integrations with other services, YouScan is well-integrated with Zendesk and Slack which enables the setup of notification alerts, receiving tickets, which eventually leads to improving time to market of reaction to company mentions, markets events, negative news etc. 
They even track some sources that are claimed as nontraceable in other monitoring services (like Telegram). The support team alongside account manager Oleksandr is responsive, attentive to any issues, always friendly and helpful.

I can definitely recommend YouScan for brand and competitors monitoring.

**What do you dislike about YouScan?**

- Sometimes bugs in dashboards arise - it requires to re-load the page to display actual data;
- Mentions in specific languages (Indonesian) occasionally do not appear in the feeds;

**What problems is YouScan solving and how is that benefiting you?**

1) Media monitoring: news and social media - I have all the necessary data for SoV, sentiment analysis, reputation index, definition of pain points, irregularities and trends, also, alerts of key events.
2) Competitors monitoring: SoV, their advantages and disadvantages, potential placements, audience insights etc. 
3) Integration with CRM systems: faster reaction to brand mentions as well as a more transparent assessment of Customer Support performance.

**Official Response from Ramina Blyzniuk:**

> Thank you so much for your detailed and thoughtful feedback! We're happy to hear that YouScan helps you stay on top of brand mentions, product insights, and competitors — and that you find the features and integrations useful in your daily work.

If you ever run into any issues, please don’t hesitate to reach out — we’re always here and happy to help!

  ### 18. YouScan is a Top-Class Listening Tool with Outstanding Ability to Work with Specific Audiences

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lev S. | Social Media Analysis expert / SM Strategist , Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2025

**What do you like best about YouScan?**

In the competitive landscape of social listening tools, YouScan is a super reliable AI-powered platform for gaining deep audience insights. It excels in image recognition, sentiment analysis, and multilingual tracking, making it a powerful tool for brands that need more than just keyword monitoring. A very specific characteristic of YouScan is its deep, profound knowledge of Slavic and Central Asia Languages and its extended ability to work with as hard media to work with as Telegram.

Key Strengths
Real-Time Social Listening – Monitors major platforms like Facebook, Instagram, Twitter, YouTube, and Telegram channels (which in some cases are much more important). 
Customizable Dashboards & Alerts – AI-driven insights help users detect trends and crises instantly.
Superior Sentiment Analysis – Supports not only popular languages but also a variety of other languages, including the aforementioned Slavic and Central Asian languages.
Advanced AI Image Recognition – Tracks logos, objects, and emotions in visuals.
Audience & Influencer Insights – Identifies key opinion leaders (KOLs) for targeted engagement.
Reasonable Prices – YouScan is not cheap but costs every cent you pay for the service.

Ease of Use & Implementation
YouScan offers a well-designed and intuitive interface, though some advanced features require time to master, once mastered, one gets along with the interface with ease at any moment of use. The setup process is straightforward, and the platform provides guided onboarding, making it easier for teams to get up to speed.

Integration & Compatibility
YouScan integrates with major analytics and CRM tools, and API options cover all general needs. It supports Slack, Telegram, and other collaboration tools, allowing teams to streamline their workflow.

Customer Support – Highly Responsive & Helpful
Besides extensive documentation and chat support, one can easily recognize one of YouScan's biggest advantages — a dedicated and responsive customer support team. Proactive help, fast response, personalized troubleshooting — all of it alongside a kind style, keeps a warm feeling besides problem-solving.

YouScan is a robust listening tool ideal for analysts who need advanced artificial intelligence features, visual recognition, and multilingual support. If you're focused on deep audience insights alongside tracking mentions, YouScan is the first option to start considering.

**What do you dislike about YouScan?**

Limited API Integrations – could be better, but this feature is rather interesting for a very limited list of clients.
Steep Learning Curve for Advanced Features – Some AI functionalities take time to comprehend and fully utilize.

**What problems is YouScan solving and how is that benefiting you?**

Monitoring the Telegram channels in Slavic Languages. It allowed me to create a Audience structure and Discource Analisys.

**Official Response from Ramina Blyzniuk:**

> Lev, thank you very much for such a great detailed review. 🤩  Thanks for sharing, and we hope you keep enjoying YouScan. 
If you need help with learning AI functions, we will be happy to help!

  ### 19. Deep Search Filters and Personalization Make Research Fast

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about YouScan?**

Deep search filters, personalizing, quick research

**What do you dislike about YouScan?**

price, but it 100% worth it. the tool is very cool to use

**What problems is YouScan solving and how is that benefiting you?**

find out new mentions and work with it

**Official Response from Ramina Blyzniuk:**

> Hi there! We are so glad to hear that our deep filters and personalization features are making your research fast and efficient. It's wonderful to know that YouScan is helping you discover and manage new mentions so effectively! 💚

  ### 20. Great coverage and valuable alerts for our brand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maryna K. | Public Relations Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 03, 2025

**What do you like best about YouScan?**

The platform collects data from many different sources and provides reliable and accurate results.

**What do you dislike about YouScan?**

The pricing is a bit on the higher side, but the value makes up for it.

**What problems is YouScan solving and how is that benefiting you?**

YouScan helps us track mentions in social media and online news not only by keywords, but also by finding logos in images and subtitles in videos. This gives us a much wider picture of what people are saying. The dashboards are simple to use, and the alerts make sure we don’t miss anything important.

**Official Response from Ramina Blyzniuk:**

> Hi Maryna!
Thank you so much for sharing this! 💚 We’re glad YouScan helps you stay on top of mentions with visuals and alerts!

  ### 21. Youscan is a superior tool vs other SL tools.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ileana L. | Data Speciallist at Studio X for The Coca-Cola Company, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2025

**What do you like best about YouScan?**

Youscan have finally solved how can we diversify our social listening sources. I've worked with different tools and I can say this tool has features that allows the team to optimize the time we use analyzing the conversation.

**What do you dislike about YouScan?**

Some filters and searches can feel a bit manual.

**What problems is YouScan solving and how is that benefiting you?**

We did no have a way to track conversation from sources such meta and TikTok, and Youscan is the first tool I know that have that capability.

**Official Response from Ramina Blyzniuk:**

> Hi Ileana! Thanks a lot for your feedback and kind words! 
Could you please clarify what you mean by filters feeling a bit manual? Feel free to share more with your manager or email our support team at support@youscan.io — we’re here to help!

  ### 22. A powerful tool to listen to the audience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Agustina T. | Data Strategy & analist SR, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2025

**What do you like best about YouScan?**

I like that it is easy to use and provides very accurate and useful analysis.

**What do you dislike about YouScan?**

I don't like that sometimes it takes a while to update the data.

**What problems is YouScan solving and how is that benefiting you?**

Sometimes the system takes time to load the data. That helps me review the information more calmly and ensure accuracy.

**Official Response from Ramina Blyzniuk:**

> Hi Agustina! 
Thank you for sharing your experience! We're thrilled you find the analysis useful and appreciate your patience with updates. We're glad you find YouScan powerful and easy to use. ☺️

  ### 23. Easy to use with accurate results

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mary P. | Insights & Data Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2025

**What do you like best about YouScan?**

It is truly a tool that is easy to use for searching any information needed quickly, in addition to the fact that the customer support team always provides quick responses to any immediate need or question.

**What do you dislike about YouScan?**

Perhaps a disadvantage, and it is not entirely so, are the rules that must be taken into account when using queries; there are many, and if one is wrong, the search will not be correct.

**What problems is YouScan solving and how is that benefiting you?**

My only problem with the tool is that it doesn't specify the sentiments of the comments like I previously had with another tool.

**Official Response from Ramina Blyzniuk:**

> Hi Mary! 
Thank you so much for your feedback! 💚 We're glad we could help you find the information you needed quickly and easily.

Just to clarify: we determine sentiment for all types of mentions, including comments. But it's possible we misunderstood your question.
Feel free to share more details with your manager or reach out to our support team — we’re always happy to help!

  ### 24. it`s easy to use—just set up your keywords, and it automatically tracks brand mentions everywhere.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Шырын . | monitoring expert, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2025

**What do you like best about YouScan?**

t’s really easy to use. The interface is simple and intuitive – even if you’ve never worked with monitoring tools before, you’ll figure it out quickly. We set up our keywords, and now the system automatically collects everything people say about us, even in comments, stories, and forums—places we’d never be able to check manually.

**What do you dislike about YouScan?**

Honestly, we haven’t found anything to complain about—everything works smoothly and as expected.

**What problems is YouScan solving and how is that benefiting you?**

YouScan helps us see what people are saying about our brand without having to search for it ourselves. It catches mentions in social media, comments, and even forums—places we’d probably miss. This saves us a ton of time and helps us respond to feedback quickly, whether it’s a complaint we need to fix or a nice review we want to acknowledge.

**Official Response from Ramina Blyzniuk:**

> Шырын, we're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us. 😊


  ### 25. Crisis management and competition assessment

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristina M. | Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2025

**What do you like best about YouScan?**

Reliable results including Tiktok
Easy-to-use dashboards

**What do you dislike about YouScan?**

Limited data analysis in the basic version

**What problems is YouScan solving and how is that benefiting you?**

Our client need a deep scan to social listening in TikTok: text and voice

**Official Response from Ramina Blyzniuk:**

> Thanks a lot for your feedback!  We’re happy to hear YouScan helps you with TikTok monitoring. 🙌

  ### 26. Enhanced data access & excellent customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael W. | Market Intelligence Director, Enterprise (> 1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about YouScan?**

YouScan provided us with more data from key data sources such as Instagram / TikTok - these sources of most importance to our internal and external clients.  The ability to track video mentions was a great addition, and allowed us to uncover insights we couldn't with our existing social listening platform. This enhanced capability, alongside excellent customer service, were the main things we liked about the platform.

**What do you dislike about YouScan?**

It still feels like it's early days with YouScan, and they are possibly a little behind in terms of maturity, compared to some of their competitors. However, the skys the limit

**What problems is YouScan solving and how is that benefiting you?**

Access to sources we could not previously access

**Official Response from Ramina Blyzniuk:**

> Thanks a lot for the great feedback! 💚 
We're especially glad to hear that access to TikTok and Instagram data, along with video mention tracking, made a real difference for you. And thank you for the kind words about our support team – it means a lot! We're growing fast and working hard to keep improving every day 🚀

  ### 27. Convenient and multifunctional platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yuliia S. | Старша фахівчиня по роботі з медіа та лідерами думок, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2025

**What do you like best about YouScan?**

I use the platform several times a week. I like that it allows not only tracking mentions of the organization but also analyzing the audience, its sentiments, and quickly responding to changes. It's convenient to customize reports to suit your needs and share information with colleagues. I am still in the process of learning all the platform's capabilities. The team is very helpful in this, always in touch, explaining everything in detail, giving recommendations on how to do things better, and informing about additional tools.

**What do you dislike about YouScan?**

There is no such thing. I regret that I used the platform for a very long time only to track mentions.

**What problems is YouScan solving and how is that benefiting you?**

Helps track mentions, respond to them quickly, analyze audience sentiments and interests, and quickly obtain analytics.

**Official Response from Ramina Blyzniuk:**

> Yuliia, your positive feedback truly brightened our day! ☀️ We're thrilled to hear that you love our product. Thanks for your kind words, and we hope you continue enjoying YouScan.

  ### 28. The tool is very good, I recommend it.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victoria P. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2025

**What do you like best about YouScan?**

Customer service is excellent, they respond instantly and follow up on issues to constantly improve. When the customer raises a concern, they work on it in the development area and come back with concrete answers and developments.

**What do you dislike about YouScan?**

The basic plan does not include several add-ons that are very important.

**What problems is YouScan solving and how is that benefiting you?**

Almost all the problems that arose were resolved promptly. There is no specific problem within what the APIs enable.

**Official Response from Ramina Blyzniuk:**

> Hi Victoria!

Thank you so much for the kind words about our support team — it really means a lot! 🥰
Regarding the add-ons, we’re always happy to explore the options that best fit your needs, so feel free to reach out to your manager if you'd like to discuss this further.



  ### 29. Excellent costumer service for a terrific tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jorge C. | Especialista en estrategia de marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 18, 2024

**What do you like best about YouScan?**

The insights copilot are the best tool for having a new idea for give feedback for our clients

**What do you dislike about YouScan?**

it's kind of complicated to buy small tools or topics for grow the service you paid.

**What problems is YouScan solving and how is that benefiting you?**

Help me to have day-to-day information for monitoring social media for my clients, help me with informs that make for default.  Give me the sentimental information for my client's brands. For my goverment clients is an excellent tool.

**Official Response from Ramina Blyzniuk:**

> Hi Jorge!
Thanks for your kind words, and we look forward to your continued enjoyment of YouScan 💚

Please let us know what difficulties you encountered with the purchase. We would be happy to help facilitate the process for you. You can write to your personal manager or to support@youscan.io.

  ### 30. Ultimate Flexibility in Settings for Efficient Brand Monitoring

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anastasia K. | Communications Teamlead, Enterprise (> 1000 emp.)

**Reviewed Date:** December 06, 2024

**What do you like best about YouScan?**

YouScan allows you to customize your search queries for media monitoring to achieve the best possible results. The platform offers a variety of filters to sift through irrelevant mentions or narrow down your search. A significant advantage is the ability to monitor selected channels (for example, a specific list of pages rather than the entire social network if you're interested in particular influencers). The image recognition feature, which even works with handwritten text, deserves special mention.
Customer support provides all instructions and gives you a chance to learn the system better.

**What do you dislike about YouScan?**

In some cases, the system may not capture all mentions, even if page privacy settings are not a factor.

**What problems is YouScan solving and how is that benefiting you?**

Youscan gathers all mentions of our brand through all needed social media, gives us relevant real-time and on-demand reports so we can understand the media field. Also using this tool we make reports on campaigns reach

**Official Response from Ramina Blyzniuk:**

> Anastasia, we're over the moon with your positive review! 💫
It’s fantastic to know you love our product. Thanks for your kind words, and we hope you keep benefiting from YouScan. We will continue to try to make the collection as complete as possible so that you don't miss anything!

  ### 31. The best software to track who talks about your company, what, and where.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Алина . | Head of Digital Department, Enterprise (> 1000 emp.)

**Reviewed Date:** January 31, 2025

**What do you like best about YouScan?**

We conducted an audit of various monitoring systems and found that YouScan is the best social media monitoring system.
YouScan’s qualified specialists help set up the account, followed by a period for fine-tuning (adjusting the information field). After these stages, we receive a structured and easily comprehensible flow of information.
I especially want to highlight the Insights Copilot feature, which allows for a quick analysis of mention streams.

**What do you dislike about YouScan?**

The challenging stage is the initial account setup, but YouScan specialists assist us, making the process smooth and easy.

**What problems is YouScan solving and how is that benefiting you?**

YouScan enables high-quality monitoring of the information field and quick crisis response.
It also provides analytics for communication strategy—identifying which platforms to be active on and which authors to collaborate with.

**Official Response from Ramina Blyzniuk:**

> Hi Алина! 
Thank you for such a positive review! We’re delighted that YouScan has become your top choice for social media monitoring. 🌟 Our team is always here to support you, ensuring a smooth setup and ongoing fine-tuning. If you ever need assistance, don’t hesitate to reach out! 😊

  ### 32. Quite positive, yet a little complicated

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anna V. | Data Scientist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about YouScan?**

1. Query language and search engine
2. Sentiment analysis

**What do you dislike about YouScan?**

It is quite unintuitive how to modify history start and end periods (by default it is 1 month). Yet this feature is very helpful, but it took several weeks to find out how to use it (and I'm not joking)

**What problems is YouScan solving and how is that benefiting you?**

It helps to search precisely what I need in a vast variety of media space

**Official Response from Ramina Blyzniuk:**

> Hi Anna!

Thank you for your feedback! We understand that some features can feel a bit tricky at first. If you ever need help, just reach out to your manager or our support team at support@youscan.io. Explaining how to use the calendar takes only a few minutes, and we’re always happy to assist so you don’t have to struggle.

  ### 33. Highly recommended platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Urtė A. | Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2025

**What do you like best about YouScan?**

The support you can get is phenomenal - super friendly staff, always ready to help, reacting very fast, keeping the pulse throughout usage to make sure everything is okay. Easy data sorting, with channels, specific dates, keywords and many other different filters. Visual aid to support - sometimes kinda dull and data-driven - analyses and reports. Filters are easily adaptable depending on one's needs and preferences.

**What do you dislike about YouScan?**

Some of the local channels and sources cannot be added

**What problems is YouScan solving and how is that benefiting you?**

Sorting the data depending on specific needs, showing the results based on engagement, views, comments, therefore, revealing the traffic of monitored social media channels and other sources.

**Official Response from Ramina Blyzniuk:**

> Hi Urtė!
Your positive feedback truly brightened our day! We're thrilled to hear that you love our product. Thanks for your kind words, and we hope you continue enjoying YouScan. ☺️

  ### 34. Top-notch technology

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oscar S. | Innovation and growth, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2025

**What do you like best about YouScan?**

Constant development and new features released. Functional tool, hands-ready platform

**What do you dislike about YouScan?**

For mid size companies or even professionals this tool might not be very affordable.

**What problems is YouScan solving and how is that benefiting you?**

Youscan provides us with technology to capture data related to the brands We represent, which come in handy to monitor and track positioning and reputation.

**Official Response from Ramina Blyzniuk:**

> Hi Oscar! Thank you for your review! ✨
We're delighted that our functional and ready-to-use platform is benefiting you, and we hope it continues to do so in the future!


  ### 35. YouScan is an essential social listening tool with extensive features and support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 22, 2025

**What do you like best about YouScan?**

YouScan has become an indispensable tool for our team. We use it daily to monitor online mentions of our client, industry news and competitors. The daily reports and real-time alerts keep us in the loop, and the features cover what we need in a social listening tool.

YouScan is packed with capabilities, so there’s definitely a bit of a learning curve; however, our customer success manager, Maria, has been amazing. She walked us through the platform step by step, helped us set up our account, and created a customized dashboard to meet our client's specific needs. She also provides tips and insights during weekly check-ins that have helped us get the most out of the software. We appreciate that YouScan prioritizes the user experience and user success.

**What do you dislike about YouScan?**

The main challenge we’ve encountered is the learning curve, especially when it comes to mastering the logical operators in the search query language. Ffiltering out irrelevant mentions can also be tricky for companies with more generic names, as the system sometimes pulls in unrelated results. With guidance and the extensive documentation YouScan provides, we’ve been able to navigate these issues and refine our searches over time.

**What problems is YouScan solving and how is that benefiting you?**

YouScan is helping us stay informed by sending immediate alerts about mentions of our client, so we can respond quickly when needed. It also makes it easy to monitor what’s being said about competitors across the internet—something that would be time-consuming and tedious to do manually.

We also love the dashboards/data visualization, which has been valuable for understanding trends and seeing where our client stands in comparison to others. We're able to  make more informed decisions based on real-time information. Overall, it’s been very helpful for streamlining our monitoring efforts and delivering actionable insights.

**Official Response from Ramina Blyzniuk:**

> Thank you for your wonderful feedback! We're thrilled to hear you loved our product. Your kind words mean a lot to us, and we hope YouScan continues to be useful for you. 💚
If you have any questions about search queries or other issues, please do not hesitate to write to us at support@youscan.io! Our support team is in touch and will be happy to help you!

  ### 36. Very good overall, UI/UX could use improvements in some places

**Rating:** 4.0/5.0 stars

**Reviewed by:** Roi P. | Digital Insights Strategist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2024

**What do you like best about YouScan?**

- Everyone I've spoken to at YouScan has been exceptional. The people really do make YouScan great and stand out from our similar SaaS tools I've used. 
- We really love the amount of data we have access to, we're proud to be able to offer data sources other platforms simply dont have to our clients. 
- I think some of their tools are exceptional and marketing leading, the image analysis capabilities are particularly impressive.
- We've managed to quickly onboard hundreds of users very quickly and uptake has been super quick. 
- The system itself is easy to use as well.

**What do you dislike about YouScan?**

- The onboarding process was quick, but we were surprised we had to pay in full and up front. It meant we had to delay onboarding plans. 
- Overall I think YouScan has the data and capabilities, but in some place it's UI feels as though it's in its nascent stages. Having done social listening for nearly 7 years and used most major platforms, I can easily say there are features you'd expect them to have which they dont. But I will say in their defence theyre very open to feedback on what we'd like to see and we have been told some of the features we'd like are on their way.
- The 'back filling' of queries can be really slow, some queries can take up to a day. 
- The use of quote marks in queries doesn't always work as it should - YouScan supports advice for this has been to build out NOT lists.

**What problems is YouScan solving and how is that benefiting you?**

We moved over to YouScan from Brandwatch. Brandwatch started to feel like they had given up on it and were focused on Falcon, theyre social platform. I have been using Brandwatch since 2018 and the amount of new features and tools they had developed were very low. YouScan feels like the opposite of that...! Everyone from the CEO, the VP of Sales, our account manager and everyone I've messaged in their support team is keen, eager to help and we've so far loved our experience of both the new technologies that YouScan offers. They have a startup mentality and it shows - we're all super excited about our partnership with them.

**Official Response from Ramina Blyzniuk:**

> Roi, your wonderful review made our day brighter! We’re so happy to hear you love our product. 🥰
We are always eager to hear your interface ideas and suggestions for new features. Thank you for the nice comment, and we hope YouScan continues to meet your needs.


  ### 37. Amazing tool for social media monitoring!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 23, 2025

**What do you like best about YouScan?**

Youscan helps us to identify the strengths and weaknesses of our campaigns for clients. This platform combines powerful analytics and an intuitive interface. Also, they help us uncover real trends, not just all the noise.

**What do you dislike about YouScan?**

Sentiment detection is not 100% right, but I understand 100% sounds unreal. I hope one day they will achieve this target.

**What problems is YouScan solving and how is that benefiting you?**

Mostly, I'm interested in social media monitoring because we have a lot of activities there. And their dashboard is helping me to manage most of the metrics I need. Based on it's data I do all my reports.

**Official Response from Ramina Blyzniuk:**

> Thank you so much for your kind words – your feedback truly made our day! 💚 We're happy to hear YouScan helps you uncover real trends and power your reports. And yes, we're continuously working to improve sentiment detection – we believe we'll get there! 🙌

  ### 38. Alerting the sentiment is peace for our managers

**Rating:** 5.0/5.0 stars

**Reviewed by:** José Alberto M. | Coordinador de Marketing Digital Orgánico, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2024

**What do you like best about YouScan?**

We love the platform; it helps us maintain our company’s digital reputation in a consistently positive way, allowing clients and individuals experiencing issues with our services to get near-instant assistance. Additionally, the competitor listening feature has strengthened our strategy, enabling us to remain one of the most important companies in the industry.
The image search tool is also one of our favorites, as it has allowed us to uncover hidden issues through videos and images that didn’t mention our brand in the text.

**What do you dislike about YouScan?**

At times, alerts take between 15 and 30 minutes to be issued. However, in many of these cases, the delay is due to changes within the social networks themselves and cannot be attributed to the platform.

**What problems is YouScan solving and how is that benefiting you?**

Primarily, the platform helps us manage our digital reputation by handling negative comments and preventing crises. In the financial sector, it’s very easy for people to have negative opinions about our services, so we’ve improved our social media communication to minimize these types of comments.

**Official Response from Ramina Blyzniuk:**

> José, your wonderful feedback made our day! We're so glad you enjoyed our product. Thank you for your lovely comment, and we look forward to your continued use of YouScan.

  ### 39. The best coverage in social listening

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pablo G. | Data Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2025

**What do you like best about YouScan?**

It has the best coverage in the market, which It is the most valuable aspect in a social listening tool

**What do you dislike about YouScan?**

The visualization of information on the standard dashboard could be more comprehensive. Customization of automatic alerts regarding the sending frequency is somewhat limited.

**What problems is YouScan solving and how is that benefiting you?**

The coverage issues that most social listening tools face are resolved by YouScan's extensive coverage.

**Official Response from Ramina Blyzniuk:**

> Hi Pablo!
Thanks a lot for your kind words! We’re thrilled to hear our coverage stands out for you 💫

If you’re open to sharing more about what kind of information you'd like to see on the dashboard, how you would like to expand the alerts, feel free to reach out to your account manager or email us at support@youscan.io — we’d love to explore how we can improve your experience.

  ### 40. Perfect all-in-one tool for marketing and audience research.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vladimir P. | Influencer Marketing Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about YouScan?**

- Ability to make search queries across different social media, news, reviews and collect a massive data to analyze.
- AI Insights Copilot feature that helps to analyze a massive data.
- YouScan gathers more data compared to other competitive tools.
- Dashboards feature that helps to see your competitors activity live.
- Customer support and constant updates.

**What do you dislike about YouScan?**

- It may not be so user friendly as other tools at first as it takes some time to practise.
- Collecting data takes time and you can't get immediate results.
- Limited amount of mentions that could be a problem when you a searching for something very popular.

**What problems is YouScan solving and how is that benefiting you?**

We use YouScan for analyzing influencer marketing campaigns of different brands. YouScan helps to track sponsorships and get data to dive into competitor's strategy. We also use YouScan for basic audience analysis (tone of voice, reactions to ad campaigns).

**Official Response from Ramina Blyzniuk:**

>  Vladimir, we're so happy that you enjoyed our product! Thank you for the positive feedback, it means a lot to us.
Learning how to work and set up the system may take some time, but rest assured that our support team is always here to assist you! 🤗

  ### 41. The product that really helps business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Serhii L. | service processes expert, Enterprise (> 1000 emp.)

**Reviewed Date:** March 14, 2025

**What do you like best about YouScan?**

The product is very easy to use and helps to solve business issues. YouScan searches and reports on reviews and comments about the company and this helps to respond quickly to various situations (it's especially important in case of complaints or negative feedback). This CRM is used in our work every day.

**What do you dislike about YouScan?**

sometimes reviews and comments are displayed with a slight delay

**What problems is YouScan solving and how is that benefiting you?**

Youscan helps you respond quickly to feedback and comments. Dashboards are used to track dynamics and respond in a timely reaction to changes

  ### 42. Tool, which helped our company protect our brand!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2025

**What do you like best about YouScan?**

We bought it just because we need to check our social media time to time but now it becomes one of the most important tools which helps us monitor not only social media but a lot other sources and convert all those data to insightfull and understandable insights for our team. But apart from the technical side I want to admire work of the managers and support team! I wish all companies has the same.

**What do you dislike about YouScan?**

Just some moments in reports and dashboard but as I know they are working on improving it so I'm excited.

**What problems is YouScan solving and how is that benefiting you?**

We can see what people are talking about regarding our brand and combine it with what they are saying about our competitors. And it helps us to build or correct our marketing and PR strategy.

**Official Response from Ramina Blyzniuk:**

> Thank you for your wonderful feedback! 🤩
We're thrilled to hear you loved our product. Your kind words mean a lot to us, and we hope YouScan continues to be useful for you!

  ### 43. Really good and easy to use social listening tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2025

**What do you like best about YouScan?**

Except of a great monitoring which is the most valuable for us Youscan has a lot of great tools which save our time and help us work even more effectively thanks to their dashboards, alerts, digest, all analytics and much more

**What do you dislike about YouScan?**

Some of sources can be not covered but their support help to deal with it

**What problems is YouScan solving and how is that benefiting you?**

The platform's ability to monitor social media effectively guarantees that we remain up to date on advancements and brand mentions that other technologies could miss.

**Official Response from Ramina Blyzniuk:**

> Thank you so much for your lovely feedback! 💚 We're happy to hear that YouScan helps you stay up to date and work more efficiently with the help of dashboards, digests, and alerts. And our support team is always here to help if anything comes up! 🙌

  ### 44. Currently, my experience with the service has just begun, but I already have a positive impression.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2025

**What do you like best about YouScan?**

The fact that we can track positive or negative opinions of people about our products and take it into account is already cool, but the super wow factor is that we can also do this through a lottery. Therefore, it is a very useful service that helps in one setting to perform beneficial tracking.

**What do you dislike about YouScan?**

At the moment, I haven't found any remarks yet.

**What problems is YouScan solving and how is that benefiting you?**

Thanks to YouScan, we can quickly identify product issues and immediately take them into work to fix. Plus, we constantly monitor competitors — we look at what users say about them, which features they praise or, conversely, criticize. This really helps to keep a finger on the pulse and make our product even better.

**Official Response from Ramina Blyzniuk:**

> Your wonderful review made our day brighter! It's great that you're using the platform to track feedback and stay ahead of the competition. If you ever have questions or ideas as you explore more, we’re always here to help. 😊

  ### 45. Innovative and efficient social listening tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 05, 2025

**What do you like best about YouScan?**

The search through images, the AI plugin, Insights Copilot, and the recently added plugin, audio monitoring that we are exploring.

**What do you dislike about YouScan?**

The list of aspects (attributes) is limited. In the case of Dashboards, the color palette for the charts cannot be customized. Mentions are limited, as it can be a problem when a crisis arises.

**What problems is YouScan solving and how is that benefiting you?**

In the understanding of consumers or a specific topic. Identification of insights, opportunities, and findings in the conversation about our brands. Identification of potential audiences. Identification and analysis of trends.

**Official Response from Ramina Blyzniuk:**

> Thanks a lot for your feedback! 💚 We’re happy to hear you’re finding value in our AI tools and audio monitoring. Regarding aspects — you can add your own! Just reach out to your manager or contact us at support@youscan.io. As for the chart colors — thanks for the suggestion, we will definitely think about it!

  ### 46. Constant improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katia R. | Analista de redes sociales, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2025

**What do you like best about YouScan?**

That it is in constant improvement with frequent updates, solutions with artificial intelligence, and also the support and partnerships team is excellent.

**What do you dislike about YouScan?**

Do not count on the possibility of setting up alerts that trigger when the conversation about a topic grows by X percent.

**What problems is YouScan solving and how is that benefiting you?**

It allows us to listen to our audiences to adjust and improve our strategies on social media.

**Official Response from Ramina Blyzniuk:**

> Hi Katia!
Thank you so much for your kind review! We're really happy to support you in improving your strategies and listening to your audience more effectively.

Regarding the alert for spikes in conversations – we think our Smart Alerts feature could help! Once enabled, it notifies you when there’s a sudden surge in mentions around a specific topic.
If you’d like to set it up, feel free to reach out to your manager or email us at support@youscan.io – we’ll be happy to help!

  ### 47. Youscan free trial was instrumental in my team's decision to add it to our tool stack

**Rating:** 5.0/5.0 stars

**Reviewed by:** samantha C. | market intelligence manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 06, 2025

**What do you like best about YouScan?**

The most helpful thing about the platform is that it gives access to data from sites like TikTok & Threads that you normally wouldn't find on other social listening tools. I also found it helpful that the AI insights included example posts that match the insights. It was also easy to naviagte and customer support was great.

**What do you dislike about YouScan?**

There are no downsides to using Youscan.

**What problems is YouScan solving and how is that benefiting you?**

YouScan is giving my team access to social platforms like TikTok, Bluesky and Threads that we can't get on from other social listening tools and since TikTok is key for our clients, this is a tremendous source for us to include in our social lisetening offering.

**Official Response from Ramina Blyzniuk:**

> Hi Samantha! 
Thank you for your wonderful feedback! 💚 Your kind words mean a lot to us, and we hope YouScan continues to be useful for you.

  ### 48. YouScan has greatly facilitated the work with information and helped to optimize the workflow.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Тимур . | Website Editor, Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2025

**What do you like best about YouScan?**

Search for the necessary information. By searching for keywords or similar topics, we have significantly increased our information coverage on social networks and the media.

**What do you dislike about YouScan?**

The news digest has its own form, in general this option is suitable, but I would like to have a more flexible way of forming a news digest. That is, the branded version.

**What problems is YouScan solving and how is that benefiting you?**

From a massive stream of information, I keep track of publications of varying importance. The system also helps us track the audience's reaction to certain publications in order to better provide follow-up publications. Also, the advantage is that the system has tools that help make the perception of information more vivid and interactive. For example, various graphs and diagrams, a word cloud and the geography of publications, which also helps to understand territorial sentiments.

  ### 49. Pleasant user experience, it is a tool that considerably simplifies our work.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 26, 2024

**What do you like best about YouScan?**

Youscan offers a robust solution for the collection and analysis of mentions. It features an advanced search algorithm that ensures comprehensive data capture, which can be visualized in a personalized manner through a wide range of charts and tables. The setup process is simple thanks to onboarding support and the assistance of a Customer Success Manager. The 'merge duplicates' tool optimizes data quality. Additionally, the ability to generate custom reports and share them via a link enhances the user experience.

**What do you dislike about YouScan?**

The automatic sentiment assignment still has errors, but we understand there is no algorithm that does it perfectly. At the same time, we believe that a better visualization of the posts on X would enrich the user experience and facilitate the extraction of valuable insights.

**What problems is YouScan solving and how is that benefiting you?**

They contribute to the management of reputational risk, allowing us to monitor mentions related to topics of interest to us, and detect the tone in which they are being discussed.

**Official Response from Ramina Blyzniuk:**

> Thank you very much for your kind words and for sharing your experience with YouScan! We are glad to know that our solution is useful to you and we greatly value your feedback on areas for improvement, such as sentiment assignment and visualization in X. We will take your suggestions into account to continue improving. We are delighted to support you in managing your reputation. Thank you for trusting us!

  ### 50. Great SaaS if you want to be in contact with your audience around the web.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrii P. | Influencer Marketing Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2025

**What do you like best about YouScan?**

It is possible to track mentions on many different platforms simultaneously. The system can work with a massive load of information so that you can be on track with any mentions of your brand. 

At the same time, I must mention the high level of support from the YouScan team.

**What do you dislike about YouScan?**

You need to spend some time adapting to UX/UI. 
It's difficult to set a request at the beginning.

**What problems is YouScan solving and how is that benefiting you?**

Reply to positive or negative feedback on different platforms.

Track our clients' brand awareness before integrating them into our platform or active marketing campaign. This is a crucial step due to the potential risk of sharing hate from our partner's brand.

**Official Response from Ramina Blyzniuk:**

> Hi Andrii! Thank you so much for your wonderful feedback! We’re overjoyed to know you love our product. 😊 
If you ever need any help with setting up a query, don’t hesitate to reach out to our support team. We’ll be more than happy to assist you and ensure you get the best results possible! 🚀


## YouScan Discussions
  - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote

- [View YouScan pricing details and edition comparison](https://www.g2.com/products/youscan/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-13+13%3A14%3A35+-0500&secure%5Bsession_id%5D=90c5c80e-23ea-4a30-99c2-82ccda0427a9&secure%5Btoken%5D=f07643cf9ce1d96255e2eca0337d5ef0f3f1ab508da2892062fbd7583ea0714d&format=llm_user)
## YouScan Integrations
  - [API](https://www.g2.com/products/api/reviews)
  - [Creatio](https://www.g2.com/products/creatio/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## YouScan Features
**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Paid Campaign Tracking
- Hashtag Analytics
- Sentiment Analysis

**Media Channels**
- Broadcast Media
- Print Media
- Online Media

**Audiences**
- Audience Insights
- Influencer Identification
- Buyer Personas
- Segmentation

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis

**Brand Signals**
- Comparison
- AI
- Brand Health

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability
- White Label

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Geographic Coverage**
- Local Media
- National Media
- International Media

**Data Analysis**
- Network Analysis
- Dashboards
- Visualizations
- Advanced Filtering

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Brand Analytics**
- Trend Analysis
- Tracking

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Reporting**
- Keyword Targeting
- Custom Feeds and Alerts
- Custom Reports
- Dashboards

**Administration**
- Marketing Integrations
- Ad Integrations
- Data Exporting

**Agentic AI - Media Monitoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Social Media Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Audience Intelligence Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**In-House Management**
- Employee Performance
- Team Workflow

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top YouScan Alternatives
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  - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,627 reviews)
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,395 reviews)