Youreka Pros and Cons

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It is mobile friendly! The best feature for those who are on the field always Review collected by and hosted on G2.com.

The learning curve is pretty high but on the other hand I like that the features are extensive and tailored Review collected by and hosted on G2.com.

I like that it is an easy interface for our company to use, keeps us organized. Review collected by and hosted on G2.com.

Haven't run into any issues with the system Review collected by and hosted on G2.com.

Youreka is easy to use as an admin or end user, multiple templates and simple form building.

Different licence levels also help with managing templates and access. Review collected by and hosted on G2.com.

You're unable to use the information gathered to write back to salesforce, which is the main reason we purchased Youreka in the first place.

This is a salesforce enforced situation. Review collected by and hosted on G2.com.

Forms are easy to view on salesforce and easy for our team to get us the infomation quickly. Forms are easy to create for anyone with or w/o experience Review collected by and hosted on G2.com.

Youreka needs to add support for video. Pictures work well but video would be beneficial Review collected by and hosted on G2.com.

The seamless use to complete tasks across multiple platforms. Review collected by and hosted on G2.com.

Wish it had more interventions but I am sure that will come in time. Review collected by and hosted on G2.com.

Deeplinks make it easy to open the mobile form with necessary prefilled information. Review collected by and hosted on G2.com.

Currently the only thing I can say is missing is ability to capture video from within the app. Review collected by and hosted on G2.com.

We have implemented Youreka forms for various business requirements, and have found it to be a very versatile tool. From simple customer feedback surveys to more in-depth new customer enquiry forms with multi-layer conditional formatting and logic.

The design of the forms is straightforward and intuitive, and new forms can be created with a short turnaround time from concept to on-screen. Completed forms are easily found as they are stored against the relevant Salesforce objects or in the Youreka app itself using list views. The support from Synaptic is also very helpful and attentive. Review collected by and hosted on G2.com.

Extracting completed form data can be tricky, but is possible! Review collected by and hosted on G2.com.

We used Youreka as part of a customised salesforce implementation.

The product is purely amazing and easy to integrate.

From our point of view it was the customer experience. Their support team are amazing, helpful and go the extra mile to help you succeed.

If you need a product like suceed look no further! Review collected by and hosted on G2.com.

Nothing to dislike. It really is a good all round application with awesome support. Review collected by and hosted on G2.com.

The Youreka product is great and unique in that it could solve a problem for us that no other vendor could. You can pull in Salesforce data without having to have every question on the form be a Salesforce field. The form is easy to configure and update and the team that we work with is unmatched as far as customer service and knowledge is concerned. Review collected by and hosted on G2.com.

There is nothing that we don't like about the tool Review collected by and hosted on G2.com.

I work for a small educational charity and have very little experience working with CRM and Salesforce, but the team at Youreka have been exceptionally helpful in explaining how to use their products, helping us become more efficient. I have spent a number of hours on the phone with the team with them talking me through how to set up forms/quizzes that automatically update contact pages when complete, which is so useful for us. I am looking forward to seeing how we can use Youreka even more, and feel happy knowing that we will have the support of the team there. Review collected by and hosted on G2.com.

I think there is still a lot more that we can do with Youreka that I am not aware of yet, so at some point it would be good to be given more info on this. Review collected by and hosted on G2.com.