Lourdes R.
LR
Lourdes R.
Regulated Canadian Immigration Consultant (RCIC)
Small-Business (50 or fewer emp.)
"Effortless Booking and Outstanding Support"
4.5/5
What do you like best about YouCanBookMe?

It was easy to navigate my booking page. Technical support is always there. Easy to implement. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

Sometimes when I cannot follow the instructions, but I can always ask help for technical support Review collected by and hosted on G2.com.

Gavin C.
GC
Gavin C.
Director
Small-Business (50 or fewer emp.)
"Good basic scheduling tool but far from perfect."
2/5
What do you like best about YouCanBookMe?

YCBM is a great scheduling tool when it works, but needs more 'basic' functionality. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

1. I am extremely disappointed with YCBM support, as despite implementing the system for scheduling, the support team appears unfamiliar with managing time zones, struggled to book in GMT, provided incorrect guidance, and lacked a crucial function, leaving a simple issue—where my team couldn’t view round-robin appointments—unresolved for over a week, resulting in two missed appointments and financial loss, while the support representative wrongly implied the error was mine and advised changing a time zone setting that didn’t exist.

2. YCBM should allow for individual personalization of notifications rather than applying the same settings to all appointments.

3. There needs to be a function for diary owners to label appointments differently, such as "Second Appointment" or "Personal Appointment," to support accurate data analysis.

4. The export data function is overly detailed and complex, making it difficult to extract and use the information efficiently.

5. Individual adviser availability should work across multiple diaries, including personal and linked diaries, rather than being restricted to a single personal calendar. Review collected by and hosted on G2.com.

Response from Annie Walker of YouCanBookMe
Edit edit

Hi Gavin, thank you for sharing your feedback. I am sorry to hear the about the challenges you had with our support team and the time zone issue you experienced. We understand how frustrating it can be when things don't work as expected. We are actively working on improving our support resources and training to ensure the team can better assist users. Your insights on notification personalization, appointment labeling, data exports and flexible availability are valuable. I recognize the impact these features could have on improving the user experience, and will share your suggestions with our Product team. Your feedback helps us grow, and we appreciate the opportunity to improve. Please feel free to contact me directly if you have any questions or concerns, thank you.

Brennan K.
BK
Brennan K.
Owner
Small-Business (50 or fewer emp.)
"Overall great booking platform for bulk headshot sessions"
5/5
What do you like best about YouCanBookMe?

The platform made it easy to book and schedule clients for headshots for a large project. I will continue to use the platform in the future, as it is a very intuitive platform. Used it for a large scale headshot session and was given nothing but positive feedback! Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

I overall think the scheduling could be better structured to work outside of a calendar system. It would be great to further embed calendars to help with scheduling. Review collected by and hosted on G2.com.

Response from Becca Kingsbury of YouCanBookMe
Edit edit

Thank you for your review Brennan! We appreciate the feedback and are thrilled to hear about your great experience using YouCanBookMe. We love working with photographers like you and are so appreciative that you've been with us for such a long time! If there is ever anything at all we can do to make your experience even better, don't hesitate to reach out!

🚀 Romana S.
🚀S
🚀 Romana S.
Freelance Marketing Consultant
Small-Business (50 or fewer emp.)
"I was a YCBM employee and I've carried YCBM with me ever since."
5/5
What do you like best about YouCanBookMe?

I was a YCBM employee and I've carried YCBM with me ever since. Because I worked there I know how much they care about the customers and that they'll always be working on making it better for both users: the paying customers and their bookers.

I'm a marketing coach and I coach several women and I always recommend YCBM. I love how easy it is to use and customize.

My absolute favorite feature is the form - this always helps me prepare for the calls with my leads and clients. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

Nothing that I can think of! I'm happy with everything! Review collected by and hosted on G2.com.

Response from Jamie Frausto of YouCanBookMe
Edit edit

Hi Ramona, thank you for your support for all these years! We're thrilled that you still use YCBM and that you suggest it in your coaching program to others! We're super grateful to you and we're all sending you hugs and greetings!

Humberto N.
HN
Humberto N.
Product Owner
Mid-Market (51-1000 emp.)
"Very flexible tool with great customization"
5/5
What do you like best about YouCanBookMe?

You Can Book Me is a great scheduling tool which integrates with other systems. I love how customizable it can be to suit your needs. If the interface does work for you, they also have an API interface which allows you to use much of the same functionality. Customer support is also fantastic and very responsive. They are always friendly and open to product suggestions. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

It would be great if they had an audit feature which shows you who made what changes. Review collected by and hosted on G2.com.

Response from Jamie Frausto of YouCanBookMe
Edit edit

Hi Humberto! Thank you so much for your thoughtful review! We love to hear that you’re enjoying the flexibility and customization of YouCanBookMe, as well as our API functionality. It’s also wonderful to know that our support team has been responsive and helpful—your feedback means a lot to us!

We appreciate your suggestion about adding an audit feature to track changes. That's a great idea and something we’ll definitely take into consideration as we continue to improve our product. Thanks again for your support and for sharing how YouCanBookMe is helping streamline your scheduling process!

Verified User in Higher Education
AH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"YCBM - Helpful and Great Customer Service"
4.5/5
What do you like best about YouCanBookMe?

The customer service is great and responsive. The platform itself is easy to use overall and the guides are helpful. On the appointment booker's end it looks like and is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

Issues with email and zoom integration and settings reverting back. Review collected by and hosted on G2.com.

Response from Becca Kingsbury of YouCanBookMe
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Hi there ! Thank you so increadibly much for your review - especially your feedback on our customer service team, we're so proud to receive your feedback! We'd love to work with you to help with your email and zoom glitch that you are experiencing, we'd love it if you reached out! Feel free to email me directly - beccak@youcanbook.me - and we'd love to get you the boost you need in that area! We're so thrilled to read your review, thank you for being so wonderful and for choosing YCBM!

Laura B.
LB
Laura B.
Director, Small Business Center
Small-Business (50 or fewer emp.)
"Ease of use"
5/5
What do you like best about YouCanBookMe?

YouCanBookMe proves to be an invaluable tool for streamlining client appointments. Its standout feature is the seamless booking process that allows clients to schedule sessions without the need for direct communication, while simultaneously notifying me via text message immediately after a booking is made. The platform is user-friendly, and the support team provides excellent assistance during the account setup process, ensuring all configurations are accurate and tailored to your needs. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

The downside is that I don't know how to go about seeing written instructions on how to change programming. Review collected by and hosted on G2.com.

Response from Jamie Frausto of YouCanBookMe
Edit edit

Thank you for your review, Laura! It's amazing to learn how YouCanBookMe has simplified your booking process. Our team is dedicated to your success so please reach out anytime.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Slow customer service"
1.5/5
What do you like best about YouCanBookMe?

Ease of use and integration, and how easy it is for customers to book through our appointment system. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

The past few years of us using YouCanBook.Me has gone well rather smoothly. But for the past month we have encountered a major glitch in their system that resulted to us losing sales. Our page has shown that we're "unavailable" to book even though our calendar says otherwise. And our calendar in YouCanBook.Me kept multiplying - to a degree that it has reached 36 calendars. And I had to go through each of those calendars just to see which one would work - only for it to stop working a couple of hours later.

For two whole weeks now their customer service has told me that their devs have been working on it but there is no sense of urgency from their side, and as a paying client, I am extremely dissatisfied. Review collected by and hosted on G2.com.

Response from Jamie Frausto of YouCanBookMe
Edit edit

Thank you for sharing your experience. We're sincerely sorry that you encountered issues recently and that our customer support has been slower than expected. This is definitely not the norm for us. We care about every single customer and we strive to make every interaction a positive one. I would like the opportunity to assist you further and if you send us an email at support@youcanbook.me, I will personally look into your issue. Thank you for being a YCBM customer for many years!

Verified User in Higher Education
GH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"A great way to set up meetings"
5/5
What do you like best about YouCanBookMe?

YCBM has great features that make setting up a meeting painless. I am such a fan of the feature that allows me to share one link with many people so I can set up a conversation with them at an event. Even complex processes such as automated messaging after a meeting is booked can be customized by the user. And, if the user doesn't want to get into these specifics, they can just use what's built in which will have more than enough for those scheduling the meetings with them. Excellent product all around. Very customizable. Ideal for conferences, which I occasionally attend. Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

I think it's generally very clear. No comments. Review collected by and hosted on G2.com.

Response from Jamie Frausto of YouCanBookMe
Edit edit

Thank you for your review! We're grateful to learn that our booking application has made scheduling meetings easier for you and that you're enjoying all the customizations. Thank you for being a YouCanBookMe fan!

CR
Chiara R.
Consultant
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Functional and effective"
4/5
What do you like best about YouCanBookMe?

It is a system that has many features and customizations. The assistance is fast and effective Review collected by and hosted on G2.com.

What do you dislike about YouCanBookMe?

There could be a chat system for emergency response Review collected by and hosted on G2.com.

Response from Annie Walker of YouCanBookMe
Edit edit

Thank you for sharing your YCBM experience with us, Claire! We're happy to hear that you find the features and customizations so valuable. We appreciate your suggestion about chat support and will definitely keep it in mind for the future. Wishing you happy holidays!