yayloh Reviews & Product Details

Yayloh was very easy to implement. They have created a return page that is linked to our Shopify, and where the customers can enter their information. Then they access a form where they can explain what went wrong and what they wish to do. Then yayloh automatically send a prepaid return label for the customer so they can send us back their products. Easy for us and for them ! Review collected by and hosted on G2.com.

For now, since we don't have Shopify plus, we can't offer the creation of vouchers instead of reimbursement to our customers. Otherwise we are really happy with Yayloh ! Review collected by and hosted on G2.com.

As a clothing brand, returns are in a central role and something to constantly focus on. Yayloh has been an integral part in our growth journey by offering a setup making the end-customer journey smoother, but also providing data and insights to lower the returns rate. The system is easy to set up and customise ourselves, and the returns flow in the system is organised in an intuitive way. Yayloh also constantly listens to us customers, and during the time we have been a customer, they have introduced multiple new features, including several handy datasets to assist us in managing our operations. Review collected by and hosted on G2.com.

One thing to focus even more is how to maintain the customer who is making a return and incentivise in making an exchange or another purchase. Review collected by and hosted on G2.com.

What stands out about yayloh for us is the data analytics platform. It collects and analyses return data to understand return reasons at product and category levels. This data allows our product team to take data-based decisions on our product and apply the necessary changes to reduce returns/lower the return rate.

Also, the plateform is very easy to use for the customer, Yayloh reduced the number of tickets about how to do a return. Review collected by and hosted on G2.com.

For now, there is no problem with Yayloh. The team is very available as soon as we have an answer! Review collected by and hosted on G2.com.

Getting the aggregated insights on return data for us to act on in order to lower our return rates. The time it saves for our customer service and store staff, and mostly: the added service to our customers. Working with the Yayloh team is nothing short of delightful. They are helpful, interested in our needs and fast. Review collected by and hosted on G2.com.

Waiting for even more features to be added, but I like the suspense and the core features available does the job very well. Review collected by and hosted on G2.com.