# Xurrent ITSM Reviews **Vendor:** Xurrent **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 87 ## About Xurrent ITSM Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. ## Xurrent ITSM Pros & Cons **What users like:** - Users find Xurrent ITSM to be **easy to set up and maintain** , enhancing their overall experience with the tool. (14 reviews) - Users commend Xurrent for its **unique service delivery approach** , enhancing efficiency and collaboration across departments. (7 reviews) - Users appreciate the **intuitive design** of Xurrent ITSM, facilitating easy implementation and collaboration with minimal coding. (7 reviews) - Users highlight Xurrent ITSM's **efficiency in service delivery** , leading to improved collaboration and faster resolution times. (6 reviews) - Users highlight the **ease of implementation** of Xurrent ITSM, enabling rapid setup and effective service management. (6 reviews) - Users value the **seamless out-of-the-box integrations** of Xurrent, enhancing compatibility with existing software solutions. (6 reviews) - User Interface (6 reviews) - Users appreciate the **easy integrations** provided by Xurrent, enabling seamless interaction with existing software solutions. (5 reviews) - Users value the **super fast implementation and outstanding support** provided by Xurrent for service management. (5 reviews) - Useful (5 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Xurrent ITSM, limiting their workflow efficiency and integration capabilities. (5 reviews) - Users are frustrated with Xurrent's **limited features** , needing better API integrations and advanced workflow capabilities. (4 reviews) - Users find the **poor design** of Xurrent ITSM affects usability, with a clunky UI and dated appearance. (4 reviews) - Users find the **outdated interface** of Xurrent ITSM lacking, but improvements are on the way. (3 reviews) - Users face **insufficient information** in Xurrent ITSM's documentation, complicating effective usage and integration with other systems. (2 reviews) - Users find the **learning curve challenging** , requiring time to adapt to updates and create a proper Service Catalog. (2 reviews) - Users find the **poor documentation** of Xurrent lacking technical details and updates on new features, complicating usage. (2 reviews) - Slow Development (2 reviews) - Bugs (1 reviews) - Clunky Interface (1 reviews) ## Xurrent ITSM Discussions - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) - [View Xurrent ITSM pricing details and edition comparison](https://www.g2.com/products/xurrent-itsm/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+03%3A43%3A49+-0500&secure%5Bsession_id%5D=769c2ec6-57fd-47a1-9065-1eec0dc75cbd&secure%5Btoken%5D=b2e24600ad397ec6efa05459483161669455032650556d47592d13ce79344e61&format=llm_user) ## Xurrent ITSM Integrations - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Flexera](https://www.g2.com/products/flexera/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Git](https://www.g2.com/products/git/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Cloud Identity](https://www.g2.com/products/google-cloud-identity/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Jamf Products](https://www.g2.com/products/jamf-products/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft System Center](https://www.g2.com/products/microsoft-system-center/reviews) - [miniOrange Identity & Access Management](https://www.g2.com/products/miniorange-identity-access-management/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [OCS Inventory NG](https://www.g2.com/products/ocs-inventory-ng/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ONEiO](https://www.g2.com/products/oneio/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [SailPoint](https://www.g2.com/products/sailpoint/reviews) - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews) - [ServiceNow AI Platform](https://www.g2.com/products/servicenow-ai-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SSO Easy](https://www.g2.com/products/sso-easy/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WhatsApp Live Chat Messenger](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews) ## Xurrent ITSM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Generative AI** - AI Text Generation - AI Text Summarization **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Xurrent ITSM Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,724 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)