# Xurrent ITSM Reviews **Vendor:** Xurrent **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 87 ## About Xurrent ITSM Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. ## Xurrent ITSM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Xurrent ITSM, noting its simple setup and seamless functionality. (14 reviews) - Users value Xurrent for its **scalability and service integration** , enhancing organizational efficiencies and collaboration. (7 reviews) - Users value the **intuitive design** of Xurrent ITSM, simplifying processes and enhancing collaboration and implementation speed. (7 reviews) - Users commend Xurrent ITSM for its **efficiency** , enabling quick service delivery and streamlined workflows across departments. (6 reviews) - Users appreciate the **ease of implementation** with Xurrent ITSM, resulting in rapid setup and efficient service management. (6 reviews) - Users value the **seamless out-of-the-box integrations** of Xurrent, enhancing compatibility with existing software solutions. (6 reviews) - User Interface (6 reviews) - Users appreciate the **easy integrations** provided by Xurrent, enabling seamless interaction with existing software solutions. (5 reviews) - Users value the **super fast implementation and outstanding support** provided by Xurrent for service management. (5 reviews) - Useful (5 reviews) **What users dislike:** - Users find the **missing features** in Xurrent ITSM limiting, particularly regarding workflow visualization and API functionality. (5 reviews) - Users find the **limited features** of Xurrent ITSM frustrating, especially for advanced functionality and integration needs. (4 reviews) - Users find the **poor design** of Xurrent ITSM limits usability, particularly with its outdated UI and clunky mobile experience. (4 reviews) - Users note the **outdated interface** of Xurrent ITSM, but improvements are on the way with a new release. (3 reviews) - Users find the **insufficient information** in Xurrent ITSM limits functionality and complicates data management. (2 reviews) - Users find the **learning curve challenging** , requiring time to adapt to updates and create a proper Service Catalog. (2 reviews) - Users find the **poor documentation** of Xurrent lacking technical details and updates on new features, complicating usage. (2 reviews) - Slow Development (2 reviews) - Bugs (1 reviews) - Clunky Interface (1 reviews) ## Xurrent ITSM Reviews ### 1. Responsive tool that users and customers really like. **Rating:** 3.5/5.0 stars **Reviewed by:** Alan T. | Senior Analyst Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Xurrent ITSM?** Xurrent pride themselves on how responsive their tool is and it shows when using to the tool. Switching from modules is seemless and fast. It run automations and in the tool directly very quickly with a full audit trail which is very useful for any troubleshooting. There is a variety of uses that it can cater for and they regularly release updates to improve the tool. **What do you dislike about Xurrent ITSM?** Xurrent doesn't allow dynamic API lookups therefore we have to duplicate allot of data held in other systems in the tool so it can be presented in a lookup field. Their documentation could do with some updating with more techincal details. **What problems is Xurrent ITSM solving and how is that benefiting you?** Xurrents Service catalogue and service navigator was one of the biggest benefits of moving to Xurrent. Putting in a substancial effort in building a rich and extensive service catalogue has allowed us to really showcase what services are offerred to different personas of users. When a service is down we can quickly see via the navigator what connected services and people are affected. ### 2. Practical intuitive ITSM with continuous improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Nils L. | Incident & Problem manager / ITSM consultant & admin, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Xurrent ITSM?** I’ve really enjoyed working with the Xurrent ITSM tool. What stood out right away was how easy it was to set up and get running. The whole system is very standardized, so there wasn’t much hassle with configuration or ongoing maintenance, which was a big plus. **What do you dislike about Xurrent ITSM?** As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal dashboards reporting over several customers in 1 dashboard. **What problems is Xurrent ITSM solving and how is that benefiting you?** The biggest plus is how intuitive the tool feels, both the front-end for our userbase, as well as the back office for our specialist. It simplifies ticket handling and logging ### 3. Diamond in a rough **Rating:** 5.0/5.0 stars **Reviewed by:** George E. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Xurrent ITSM?** Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to manage incidents and service requests, and the automation features save us a lot of time. The real-time dashboards and reporting tools also help us stay on top of performance metrics and SLAs. **What do you dislike about Xurrent ITSM?** Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. **What problems is Xurrent ITSM solving and how is that benefiting you?** Xurrent helps streamline our IT support workflows by centralizing ticket management, automating routine tasks, and improving response times. This has boosted our team’s efficiency and reduced downtime for end users. ### 4. Xurrent review **Rating:** 5.0/5.0 stars **Reviewed by:** William C. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Xurrent ITSM?** Its ability to enable with very little actual coding every step from a ui to an end action **What do you dislike about Xurrent ITSM?** For me personally, the lack of some advanced features mainly the ability to grab a complete workflow from qa to prod for example or the inability to see a complete mind map of the workflow and relevant items **What problems is Xurrent ITSM solving and how is that benefiting you?** It's enabling me to build workflows and automation that removes grunt work from our workforce ### 5. Simple and effective ITSM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ferdi T. | Service Assurance Senior Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Xurrent ITSM?** It makes incident and change management much easier. The interface is clear and the reporting helps us keep track of SLAs **What do you dislike about Xurrent ITSM?** Integration options are limited and performance can slow down with many tickets. **What problems is Xurrent ITSM solving and how is that benefiting you?** It helps us manage incidents, internal user requests, and changes in one place. This makes follow-up easier and speeds up resolution ### 6. Ahead of Change with Xurrent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Xurrent ITSM?** Key Differentiators - The intuitive User Interface - The continuous development of new features - The ease of configuration - The SIAM philosophy - Performance of the cloud application **What do you dislike about Xurrent ITSM?** Nothing! In all honesty, your feedback as a customer is captured by the Xurrent organisation and addressed in a professional manner. **What problems is Xurrent ITSM solving and how is that benefiting you?** Xurrent allows us as a Managed Service Provider to support our internal users and customers. As a Service Manager, I can rely on clear relevant reports and dashboards in order to provide our customers with excellent service and experience. **Official Response from Frank de Jong:** > Dear customer, Thanks a lot for your review! ### 7. ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Kağan S. | IT Service Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Xurrent ITSM?** It is not complicated and does not tire the IT service management staff. **What do you dislike about Xurrent ITSM?** Changes made without notice. This is challenging for us. **What problems is Xurrent ITSM solving and how is that benefiting you?** In general, she behaves calmly and everything is standard. ### 8. A truely unique product challenging the way we do Enterprise Service Management. **Rating:** 5.0/5.0 stars **Reviewed by:** Braiden S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Xurrent ITSM?** Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstracted ivory towers and brings us back to ground. Allowing for the creation of service catalogues and service delivery that matches what occurs in real life. Ultimately this leads to greater effficienies within resolver teams and a net positive for end users consuming a service that is in familar language. The ability for Xurrent to scale up with an organisation and drive maturity is second to none. Using its unique tenant based feature, multiple accounts can be spun up for varying departments such as IT, HR, Legal, Risk, Security / Cyber etc. Services delivered between these departments are trivial to implement which for other tools on the market right now would be challenging to otherwise impossible. Another unique feature about Xurrent is fully integrated SIAM and this comes out in the way they handle their customer support. Tickets or issues being raised about Xurrent can be created within the tool itself (no longer the days of having to go to a seperate supplier support portal) enabling a use case where an organisation's end user may raise a question about xurrent which goes to their internal support team, who then may escalate this up to their implementation partner who then may escalate it up to Xurrent themselves, all the while the note history is visible between every organisation fostering open collaboration. Lastly Xurrent, and the people who run it are fantastic. They have a fantastic product, and their ongoing stewardship of that product is excellent. I would wholeheartdly recommend Xurrent to any business looking to maturity their IT Service Management or Enterprise Service Management positions and want a fresh take on an otherwise stagnant market. **What do you dislike about Xurrent ITSM?** The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. **What problems is Xurrent ITSM solving and how is that benefiting you?** As an implementor and partner, we use Xurrent ourselves internally. It has a suprising range of features not just within Service Management but also Project & Portfolio Management, Agile Development / Kanban's, Invoice Contract Management and others. All of these features helps us run not only the development of our internal tools but also the customer support for our customers and the modeling and management of new implementation projects via plans directly loaded within Xurrent itself. For our customers, Xurrent has been able to drive rapid maturity and we are seeing greater levels of colloboration between IT and non-IT teams leading to many of our customers embracing and adoption true Enterprise Service Management with a single unified service portal. ### 9. Xurrent: The best solution in Enterprise Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Peter d. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Xurrent ITSM?** Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with Suppliers and Customers, where all the managed internal and external Services are the starting point with an oustanding awareness and focus on security. AI integrations are adding value to request handling and support questions, custom workflows with (appoval) tasks, automation and integrations options which are available on a wide landscape for departments like IT, HR, Facility management, etc. With an Self-Service portal and the optional webshop the accessability for internal and external end users is a piece of cake. The modern layout of the GUI for Specialists gives you direct access to all requests, tasks, workflows, reports, and more related to your work environment to do your job as efficient as possible. **What do you dislike about Xurrent ITSM?** Not a real dislike but the weekly update of enhancements ( reqested by customers or Xurrent) first performed in QA and added in production a week later can sometimes be a challenge and suggests to be flexible sometimes. That being said, Xurrent always listen to customers comments and remarks and is willing to come to a wanted outcome for all. **What problems is Xurrent ITSM solving and how is that benefiting you?** As a Partner of Xurrent we implement Xurrent at companies via consulting services from setup to operational ### 10. Easy to use, easy to master **Rating:** 4.0/5.0 stars **Reviewed by:** Mick B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Xurrent ITSM?** The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry about the security of the platform and the risks involved with rolling out updates ourselfs. The Self Service portal was changed within a day to make it look like our own. That makes it easy to quickly implement. **What do you dislike about Xurrent ITSM?** To use Xurrent in the best way possible you'd have to spend time to get to a good Service Catalog. Once done, the rest is easy! **What problems is Xurrent ITSM solving and how is that benefiting you?** It gives us insight that we didn't have before. The reporting stands out. It changed our workflow from building reports in MS Excel to directly and periodically through Xurrent. ### 11. Service Management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Florian F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** The super fast implementation is one of the key aspects I love about Xurrent. Also, the over all approach of Xurrent to focus on services makes the platform ideal to adopt to all kind of service oriented departments within a company. The possibility to use several out-of-the-box integrations makes it easy to interact seamlessly with existing software solutions. Last but not least, from a Partner perspective, the outstanding support and direct access to the development team as well as the management team is part of this valuable partnership. **What do you dislike about Xurrent ITSM?** The current look is not really top-notch anymore. Luckily, Xurrent already announced some major improvements here... **What problems is Xurrent ITSM solving and how is that benefiting you?** The main issue we had was to combine the different platforms our internal teams used (IT, HR, Finance, Fleet Management etc.). Also for our external customers, we used different tools to fullfill our services. Using Xurrent, we merged the management of all our Services in one platform ### 12. The best service management platform for ambitious organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Frank d. | Director Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** Xurrent is completely service-centric offers embedded, automated best-practice processes. There is a ton of easy-to-use functionality, ready to use and all included in the license. The performance of the application is unmatched. There is a whole collection of APIs available to quickly build integrations using the built-in automation platform. **What do you dislike about Xurrent ITSM?** Not really a dislike, but something to be aware of: your organization should be willing to adopt the Xurrent philosophy and embedded processes. Don't try to rebuild your current tool on a new platform. **What problems is Xurrent ITSM solving and how is that benefiting you?** We use it for the support and delivery of our services and run cross-departmental workflows. ### 13. Service Management improvements are realized super fast with Xurrent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** Xurrent comes standard with a service management process model that really works and allows organization to realize huge improvements in very short time. We no longer have to think about processes, because they are already in place by default and we can focus completely on the services we provide. For us, this means that the implementation was very short and we achieved sustainable results very quickly. **What do you dislike about Xurrent ITSM?** A Pay As You Go license model is not available. **What problems is Xurrent ITSM solving and how is that benefiting you?** It proactively helps agents resolve incidents with the extensive AI capabilities provided, which has reduced resolution times. This allows us to provide better services to more customers without directly hiring more staff. It has also given both us and our customers insight into our services and the services we purchase from suppliers. We now have a clear overview of the quality (SLAs and XLAs), costs and risks of the services. We have never been able to do that with other tools. ### 14. Service Management specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen L. | Service Management Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** The standarized way of working and the easy way to integrate worh other Xurrent instances. And it has a complete set of functionality and strong AI capabilities **What do you dislike about Xurrent ITSM?** If any: there is a strong philisophy behind the tool which you can adopt. If you are a low maturity organisation and have a low ambition, this is not the tool for you **What problems is Xurrent ITSM solving and how is that benefiting you?** It provides anneasy way of working based on standards. So we are not configuring a system with al kind of specials. This secures easy maintence. And because of the automation possibilities it is a good tool to automate processes which helps in scalability ### 15. Xurrent is a well-designed solution that enables seamless collaboration across organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Wiebe E. | Enterprise Service Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Xurrent ITSM?** Seamless Collaboration Low Maintenance Easy Implementation Reduces Complexity **What do you dislike about Xurrent ITSM?** Not a drawback, but adopting Xurrent's philosophy is essential to fully leverage its capabilities and make it work effectively for your organization. **What problems is Xurrent ITSM solving and how is that benefiting you?** Facility Incident Management: Resolves building-related issues efficiently. MSP Support: Helps Managed Service Providers run their operations on Xurrent. Centralized Employee Portal: A single hub for all employee needs. ### 16. Service management out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Mentor, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Xurrent ITSM?** High perfomance of the env Weekly releases of new features Supplier is listening to the customer **What do you dislike about Xurrent ITSM?** Sometimes a feature is launched with limited functionality - hoping a second release will bring extra value - but no insights if second release will happen...(resource & project management) **What problems is Xurrent ITSM solving and how is that benefiting you?** Self service portal for the enterprise customer Bringing added value across the organisation ### 17. Low code easy to use service management platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** Out of the box low code service management platform. High performance of the envirmonent and easy to implement. Weekly release of new features. Easy to use api's and teherfore easy to integrate with other applications. **What do you dislike about Xurrent ITSM?** UI is a bit dated and documentation of new features not always in place. **What problems is Xurrent ITSM solving and how is that benefiting you?** Optimalization of IT service management ### 18. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Emiliano G. | ITSM Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Xurrent ITSM?** I like Xurrent because it is a complete system, user friendly, intuitive and constantly updated. **What do you dislike about Xurrent ITSM?** What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. **What problems is Xurrent ITSM solving and how is that benefiting you?** I'm on the ITSM team, so I work as the platform coordinator and, more generally, as a service management specialist. ### 19. 4me SME User experience **Rating:** 3.5/5.0 stars **Reviewed by:** Martin W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Xurrent ITSM?** The upsides of 4me is that it is easily configurable and adaptable, it can take a very short period of time to get up and running and also to make any changes do not take any long winded processes to complete. I have personally been involved in multiple integrations with other applications such as Dynatrace and it really has beenvery straightforward. **What do you dislike about Xurrent ITSM?** You are restricted in what can be acheived as the code base is shared and therefore you are limited to what you can change and implement. **What problems is Xurrent ITSM solving and how is that benefiting you?** Mostly simplyfying service management reporting which helps delivery useful and relative information to our customers. Also the speed of which we can deliver significant changes to provide value to these customers. ### 20. Review of 4Me **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Xurrent ITSM?** The ease of use on the service instances instead of the application where the focus is on the end user's experience. Also, the ease of creating a dashboard for our reporting has greatly increased our engagement with senior business stakeholders. Our Knowledge library is slowly increasing, therefore it is becoming easier for the frontline staff to simply passing easy/first time fixes onto the end users. **What do you dislike about Xurrent ITSM?** The steps we need to take in creating automation specifically in the automaton is increased. because the ownership of the automaton sits with a 3rd party, this creates extra steps in getting templates or anything complicated automation projects completed at pace. Can automation not be processed within automation rules section? Understanding the use case for service instances can be overwhelming at first. removing the limit when exporting requests or problem records. 4Me is still unable to provide all notes even though it is exported. **What problems is Xurrent ITSM solving and how is that benefiting you?** Using problem records to track active major incidents. providing knowledge documents to the end user quickly via drag and drop ### 21. Awesome IT Service Management & Enterprise Service Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan H. | Head of Sales and Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Xurrent ITSM?** The plug and play mode of configuration and scalability. **What do you dislike about Xurrent ITSM?** Documentation of how certain capabilities the product are meant to be used. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me allows us to quickly support, troubleshoot and resolve all aspects of the services and products we provide. ### 22. I have recently started using 4me **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Xurrent ITSM?** The best part of 4me is navigation through multiple tickets, this is extremely simple and the navigation pane allows previewing tickets without having to open them. This is much more efficient than other ITSM tools. **What do you dislike about Xurrent ITSM?** Reporting could be more flexible as there are only limited selections to choose from **What problems is Xurrent ITSM solving and how is that benefiting you?** It is allowing me to have a holistic view of all requests across the company, enabling me to provide better and more focused service management **Official Response from Joanne Sweetman:** > Thank you for your 5-star review! We're glad you find our navigation system efficient. We're working on improving reporting flexibility. It's great to know 4me is helping you manage requests and improve service management. ### 23. Responsive, modern, out of the box **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** Perfect fit for ESM and the MSP market. Easy to learn, implement, maintain. **What do you dislike about Xurrent ITSM?** Having to wait a whole week for new features! **What problems is Xurrent ITSM solving and how is that benefiting you?** Xurrent helps us supporting customers globally. ### 24. 4me is a rocket in the ITSM world! **Rating:** 5.0/5.0 stars **Reviewed by:** Jannick d. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Xurrent ITSM?** 4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes. It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase. **What do you dislike about Xurrent ITSM?** It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing. **What problems is Xurrent ITSM solving and how is that benefiting you?** Our employees use 4me on a daily basis to perform their tasks. Thanks to the utilization of 4me, including its automation and integration capabilities with other software, the process becomes increasingly straightforward and efficient. Initially, our employees faced challenges transitioning to this upgraded product, as we were coming from an outdated and simplified system. Nowadays, we receive overwhelmingly positive feedback from our employees about 4me and the possibilities it offers. We have made significant progress, especially in the area of knowledge sharing. We are very satisfied with our investment in this product and expect to derive many benefits from it in the coming years! **Official Response from Joanne Sweetman:** > Thank you for your fantastic review! We're thrilled to hear about your positive experience with 4me and how it has streamlined your business processes through integrations. We appreciate your feedback. Our team is indeed committed to continuously improving the product, and your insights play a crucial role in shaping its development. Regarding the missing functionalities for Managed Service Providers, rest assured that we're actively working on enhancing 4me to better meet the specific needs of MSPs. We look forward to supporting your organization's growth and success in the years to come. If you ever have more insights or suggestions, please feel free to share them with us. Thank you for choosing 4me! ### 25. 4me is a decent ITSM tool with much better pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Xurrent ITSM?** 4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful. **What do you dislike about Xurrent ITSM?** The popularity is not as good as other major product like ServiceNow or BMC. The training material or test cases on the official website need long reading carefully. The terms and logic used in 4me is different from ServiceNow and could take a while for a ServiceNow user to adapt to it and understand how to use it properly. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me is a decent ITSM tool which all core ITSM capabilities we need. Its pricing is much cheaper than the major players on the market. **Official Response from Frank de Jong:** > Dear customer, thank you for the feedback and positive review. ### 26. 4Me The modern ITSM tool of choice **Rating:** 4.5/5.0 stars **Reviewed by:** Mark L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Xurrent ITSM?** Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly. **What do you dislike about Xurrent ITSM?** After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages. **What problems is Xurrent ITSM solving and how is that benefiting you?** It is helping us structure and automate our processes in such a way that our maturity as IT organization has grown, and is still growing. **Official Response from Frank de Jong:** > Dear customer, thank you very much for the positive review. ### 27. 4ME overview, creation of knowledge articles **Rating:** 4.5/5.0 stars **Reviewed by:** Paul S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Xurrent ITSM?** Raising incidents and knowing which service to assign to incident. The creation of knowledge articles that can assist in users request. Track ability of incident/Problem raised **What do you dislike about Xurrent ITSM?** Formatting of knowledge articles could be better, allowing spacing between bullet point setup **What problems is Xurrent ITSM solving and how is that benefiting you?** Self service password resets, guides on how to login to applications ### 28. Easy to implement, easy to use, great customer service and insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Xurrent ITSM?** It's easy to set up and onboard new customers. Easy to use, not overloaded with functions, but still it has everything you need to run a professional service. Great reporting. **What do you dislike about Xurrent ITSM?** So far I have not come accross any dislikes. **What problems is Xurrent ITSM solving and how is that benefiting you?** Handling multiple external customers. Standardized processes and a product that is not overloaded with functions, but still provides all functions to drive a customer excellent IT service. With 4me we can manage our IT service based on ITIL and ensure we provide the service our customers expect from us and we fulfill our contracts. The great reporting functions give us brilliant insights and let us understand our performance. **Official Response from Frank de Jong:** > Dear customer, many thanks for your positive review. We are very happy to hear about the quick onboarding of new customers. ### 29. Our ITSM and ESM tool of choice **Rating:** 5.0/5.0 stars **Reviewed by:** Alice Z. | Manager IT Service Management Global, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Xurrent ITSM?** The possibility to easly customize processes and request form empowering the support strategy. ITIL processes can be easily implemented in the system quite easly. **What do you dislike about Xurrent ITSM?** There isn't something I dislike in the system **What problems is Xurrent ITSM solving and how is that benefiting you?** We are delivering the IT services and managing the IT related processes with the system. Benefits are: - most structured and harmonized ways of working for the service delivery organization - roles and responsibilities clearly defined - very good user experience, our internal customer can easily the check the status of their request and search for knowledge articles - main ITIL roles are supported **Official Response from Frank de Jong:** > Dear Alice, thank you very much for your positive review! ### 30. A good product that can be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Edoardo M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Xurrent ITSM?** It has a huge choice of features that permit to manage the products, contracts and invoices of an ICT Office. Have a section of add the knowledge base of the ICT and the possibility to mention the knowledge article in the tickets are very useful. **What do you dislike about Xurrent ITSM?** The different dashboard are automatically responsive and very poor of detailed and desig (Example: the split bar it does not automatically adjust based on the content. Furthermore, the application wasn't designed with date as information in mind. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me help us to manage all incoming request about the services and device that the ICT office manage. With this product our business performace are going to increase and so too the productivity of the office. **Official Response from Frank de Jong:** > Dear customer, thank your for the review and feedback. ### 31. Real increase in productivity. Good support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Xurrent ITSM?** The improvement in the handling speed of tickets is very noticeable, is easy and intuitive to use. Functions are abundant, and all are seamlessly integrated. Workflows are efficient, with options for automatic approvals. It can be set up very clearly, easy-to-understand for the end user. Support is fast, and there's a very extensive training library with material on each topic and functionality available on the platform. **What do you dislike about Xurrent ITSM?** In 9 months of heavy use of 4me, I dislike nothing about the platform. There is so much learning material that if I find something, I can probably find out how to resolve it just by researching in the documentation. **What problems is Xurrent ITSM solving and how is that benefiting you?** A reduced handling time of tickets by skipping useless steps and automating processes. Clear customizable dashboards. My experience has been great; there's an abundance of functionalities, fast support and training materials on the platform. And is highly versatile; you can do as you please inside. **Official Response from Frank de Jong:** > Dear customer, thank you very much for you review! Happy to hear that you found your way through all the material we have available. I you do ever need help, feel free to reach out or ask for help in our community. ### 32. 4ME robbe **Rating:** 4.0/5.0 stars **Reviewed by:** Robbe D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Xurrent ITSM?** In terms of reporting and analytics, 4me offers powerful capabilities that provide valuable insights into service performance. Organizations can identify trends, analyze data, and make data-driven decisions for continuous improvement. **What do you dislike about Xurrent ITSM?** It is somethimes very complicated. In terms of making groups and use them. We have 4 services and it is somethimes difficult to manage this. Thats the only disadvantage i have. **What problems is Xurrent ITSM solving and how is that benefiting you?** It is a structured way to see the problems or request there are in our company. It is way better then email. Now we can work as a team on a ticket & don't do double work. **Official Response from Frank de Jong:** > Dear customer, thank your very much for the review. ### 33. My 4me experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sizwe N. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Xurrent ITSM?** The ticketing system is effective. The reports are precise Easy to use The reminders and emails are sent once there are tickets raised I choose 4me than other ticketing systems **What do you dislike about Xurrent ITSM?** Requesters mentioning us on tickets while we off, that affects my SL CSE's that reopen closed tickets. Requesters reopening tickets as the issue was resolved they reopen tickets **What problems is Xurrent ITSM solving and how is that benefiting you?** Managing issues reported Being able to give input on the work I've done Being able to provide updates for in-progress tickets Managing incidents effectively Reports help to provide insight on work done by us **Official Response from Frank de Jong:** > Dear customer, many thanks for the review and feedback. ### 34. 4ME for me **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Director Service Center, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Xurrent ITSM?** Very intuitive, super usability, insights and report modules, audit trails **What do you dislike about Xurrent ITSM?** integration possibilities, A.I. development, **What problems is Xurrent ITSM solving and how is that benefiting you?** Support optimization internal and external troughout the whole chain **Official Response from Frank de Jong:** > Dear customer, thank you very much for the review and feedback. ### 35. New 4me User **Rating:** 4.5/5.0 stars **Reviewed by:** Tomislav H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Xurrent ITSM?** I like good integration with the intranet portal, the platform's flexibility, and the customizability. UI is very intuitive, and the user can navigate throw 4me without any training. But for the users that want more - there is a lot of possibilities to customize the tool to all needs. I.E., if you like to have all the notes translated to some language automatically - you can. If you want to change the sort order of the notes (i.e. to put the newest on top) - you can do that also. And maybe the best part is the part where 4me is constantly listening to user needs and improving the product **What do you dislike about Xurrent ITSM?** What I considered downsides at the beginning turned out not to be downsides - just my ignorance. One thing I found as a downside in my particular BAU is the fact that it is not possible to send emails with attachments (attachments are sent as links cause of security reasons) **What problems is Xurrent ITSM solving and how is that benefiting you?** We use 4me as a service desk across multiple countries/platforms. We use Knowledge Articles to help us resolve future requests faster and easier We also use workflows that help us deal with our processes efficiently **Official Response from Frank de Jong:** > Dear customer, thank you for your review and the feedback! ### 36. Amazing ITSM tool :) **Rating:** 5.0/5.0 stars **Reviewed by:** Phil R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Xurrent ITSM?** The automation. Ease of navigation. Cost saving. Ease of amending request templates. **What do you dislike about Xurrent ITSM?** Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator. **What problems is Xurrent ITSM solving and how is that benefiting you?** The automation has enabled us to re-skill our IMAC team, saving 2 FTE. **Official Response from Frank de Jong:** > Dear customer, thank you very much for your review. If you have a requirement for a report or visualization that is not included in the current set of reports, feel free to submit an RFC for this. Most reports are created based on customer demand. ### 37. "Well crafted to suit demands of our ever growing clients through ticketing system". **Rating:** 4.5/5.0 stars **Reviewed by:** Debaki D. | Sales Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Xurrent ITSM?** Time tracking helps to allocate resources. Offer self-service which have all operations that need not to come to office. Notifications for our IT teams to take quick action. Excellent to measure the customer satisfaction to improve on our service delivery. **What do you dislike about Xurrent ITSM?** Great for offering surveys which helps to determine which service to improve on. **What problems is Xurrent ITSM solving and how is that benefiting you?** Great with notification for our IT teams to take quick action before things escalate. Amazing to create and submit and get ticket number. Knowledge base helps to speed up service by answering common questions. Impressive with taking survey's from our clients and get to know their satisfaction. **Official Response from Frank de Jong:** > Dear customer, many thanks for your positive review and your feedback! ### 38. A Mixed Bag of Efficiency and Frustration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Xurrent ITSM?** The user interface is intuitive and easy to navigate, providing a clean and modern design. The platform's automation capabilities are robust, allowing us to streamline processes and reduce manual effort. Integration with external systems is made simple with the API. **What do you dislike about Xurrent ITSM?** Customization options are limited, restricting the ability to tailor the platform to unique organizational requirements. Specialists often feel constrained by predefined fields and workflows, limiting flexibility. Another significant issue is the backlog of requests, causing delays in resolution and impacting productivity. **What problems is Xurrent ITSM solving and how is that benefiting you?** Automating processes really helps us, as it removes the tedium. Apart from that, most of the features we want and issues we face are on the backlog. We hope 4me listens more closely to its customers. **Official Response from Joanne Sweetman:** > Dear Customer, Thank you so much for your feedback. ### 39. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Xurrent ITSM?** The program contains lots of features for the users. Service management, project and even portfolio management etc. I think this program could be called as, "all in one". **What do you dislike about Xurrent ITSM?** I think the applications could be more user-friendly. Because sometimes, the interface could be challenging for ordinary users. My main job is to use 4me, and it is simple for me. But other users challenging with the feature complexity **What problems is Xurrent ITSM solving and how is that benefiting you?** We can easily collect incidents and adequately manage them with the help of 4me. **Official Response from Joanne Sweetman:** > Dear Customer, Thank you for your feedback. ### 40. 4me makes everything better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Xurrent ITSM?** 4me is very easy to access and use. It's responsive and fast. We create great solutions for our company and our workers with 4me every day, which are easy to establish and maintain daily. **What do you dislike about Xurrent ITSM?** Some accessibility features are not provided with the basics of 4me. The search bar is only permitted to work with predetermined headers. This restriction creates a problem because when you want to add a new header, you can't use it to filter the data. **What problems is Xurrent ITSM solving and how is that benefiting you?** 4me allows us to come up with creative and easily implemented solutions for our problems regarding time management, product management, service management, new service development, process management, new process design, and process improvement. **Official Response from Joanne Sweetman:** > Dear Customer, Thank you so much for your positive feedback. ### 41. "My testimonial with 4me". **Rating:** 4.5/5.0 stars **Reviewed by:** Areej A. | Software Developer , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Xurrent ITSM?** Great with provision of surveys to our clients. Reliable to track time for each person to be served. It's able to learn to answer common questions. Accessibility with mobile to save time. **What do you dislike about Xurrent ITSM?** Great with prioritization of tickets by different factors such as user needs or first come first serve. **What problems is Xurrent ITSM solving and how is that benefiting you?** Impressive with prioritizing on tickets. Great with knowledge to answer common questions. Mobile friendly with ease of access to the portal. Provide survey to clients to know their intake about our services. Track time spent per each client to be served. **Official Response from Frank de Jong:** > Dear Aree, thank you very much for your review! ### 42. "Testimonial from 4me user". **Rating:** 4.5/5.0 stars **Reviewed by:** Juhi S. | Network Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Xurrent ITSM?** Explicable with ease of threat detection. Impressive for quick action with incidents. Superb to use with routing of tickets for it ensure quick action. Great with real-time tracking of assets. Reliable with audit trail. **What do you dislike about Xurrent ITSM?** It's an impeccable software with threay monitoring and detection. **What problems is Xurrent ITSM solving and how is that benefiting you?** Superb and more convenient with threat detection. Great for real-time asset tracking. Alerts are substantial for quick action. Reliable with time tracking and ticketing routing automation. Efficient with project planning and scheduling. **Official Response from Joanne Sweetman:** > Thank you for your thoughtful feedback! Learning about the aspects of 4me that resonate most with you is truly rewarding. Your insights into the benefits you're gaining from 4me are incredibly valuable. We're delighted to learn that our platform is enhancing threat detection for you. If there are more insights you'd like to share or aspects you'd like to discuss, we're here and eager to listen! ### 43. It's exceeds our expectations as sales teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Mary H. | Sales Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Xurrent ITSM?** Great to prioritize tickets based on first come first come. Depends on users needs which is also a factor. Simplicity to effectively calculate time taken for each ticket on a queue. **What do you dislike about Xurrent ITSM?** It's effectively smoothen our efficacy at work. **What problems is Xurrent ITSM solving and how is that benefiting you?** With calculation of time taken we able to know which services have large tickets to increase number of our customer services. Mobile friendly with self services. Have different communication channels with frequently asked questions. **Official Response from Frank de Jong:** > Dear Mary, thank you for your positive review and feedback! ### 44. Enterprise Service Management, (Agile) Project Management and Automation made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Xurrent ITSM?** - Predefined professional enteprise service mamagement processes + data model - Incredibly simple and fast UI - Real cloud and multi tennant (SIAM) architecture - Powerful automation engine **What do you dislike about Xurrent ITSM?** Portal configuration could be easier and more powerful, even if that has been improved recently. **What problems is Xurrent ITSM solving and how is that benefiting you?** Establish professional Enterprise and IT Service Management AND customer service management including asset management in hours. Build and maintain fully automated workflows. **Official Response from Joanne Sweetman:** > Thank you for your feedback. It's rewarding to read about the benefits you are seeing, especially as 4me's primary focus is on empowering users like you. We appreciate your input regarding the portal configuration, and we're actively working to enhance its usability and capabilities even further. If you have any more suggestions or specific areas you'd like us to focus on, please don't hesitate to let us know. ### 45. The tool is very configurable and if you know some javascript you can really do nice things **Rating:** 4.0/5.0 stars **Reviewed by:** Frederick E. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Xurrent ITSM?** The UI extension is really nice. The tool can be easily modified to your needs. A lot of improvelements each month. **What do you dislike about Xurrent ITSM?** The UI can be more user fiendly to switch between screens. To mmany clicks.Project can have a maximum of 250 tasks?!? **What problems is Xurrent ITSM solving and how is that benefiting you?** We use it mainly for bussiness changes **Official Response from Frank de Jong:** > Dear Frederick, Thank you for the review and your feedback. We would like to better understand the issues you encounter when switching between screens. If not done already, can you please ask your partner to inform about how we could improve? Have a great day! ### 46. Intuitive, fast and well organized tool for IT service management **Rating:** 5.0/5.0 stars **Reviewed by:** Mario S. | System Architect Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Xurrent ITSM?** The tool is done with service management in mind, so whatever IT issue you have, you will likely cover it with that tool. From my experience, we covered IT incidents and preconfigured request types; it has a friendly GUI for designing workflows for standardized processes. **What do you dislike about Xurrent ITSM?** I dislike the "feature" that everything is stored forever - you cannot delete something once inserted, so if you plan to change something, carefully plan and first make changes in the QA environment. QA environment is included in the product by default, so use that as much as possible. **What problems is Xurrent ITSM solving and how is that benefiting you?** The tool is easy to use and intuitive. GUI is responsive, so people do not have a headache using it. My most valuable feature is that we can design complex standard workflows with automation. Hence, end users must put all data to the initial form, which is needed to finish workflow build from several tasks distributed over various teams. **Official Response from Frank de Jong:** > Dear Mario, Many thanks for your positive review. You are correct that you cannot delete records in 4me, this was done for compliance reasons. Are you familiar with the data retention policy in 4me? This allows you specify an interval after which records that contain personal identifiable information should be archived and subsequently deleted. For master data like organizations or sites which you created by mistake you could simple reuse the erroneous record later. Hopes this helps you with being even more productive with 4me. ### 47. 4me is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Xurrent ITSM?** The team behind 4me are bery helpful in setting up new accounts **What do you dislike about Xurrent ITSM?** Transferring tickets between departmesnts if someone raises a ticket with the wrong department by acciident then needs actioning by both departmetns **What problems is Xurrent ITSM solving and how is that benefiting you?** allocation of tickets **Official Response from Frank de Jong:** > Dear customer, thanks for your review and feedback! ### 48. Quick **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew M. | System and Data Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Xurrent ITSM?** Speedy and user friendly dashboards are very good **What do you dislike about Xurrent ITSM?** Not much it is a user friendly service to use **What problems is Xurrent ITSM solving and how is that benefiting you?** Solve tickets about a service **Official Response from Frank de Jong:** > Dear Andrew, thanks a lot for your review. ### 49. 4me = Brilliance **Rating:** 5.0/5.0 stars **Reviewed by:** Ray T. | ITSM Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Xurrent ITSM?** The absolute effortlessness it takes to understand and operate on 4me is amazing, ITSM/ESM has never been this easy. Free training that teaches the basics and advance user **What do you dislike about Xurrent ITSM?** There is not much to dislike about 4me. If you dislike 4me you are living under a rock. 4me is the future of ITSM/ESM - No Asset discovery - Call center plugin - The ability to enable incoming & outgoing calls via 4me **What problems is Xurrent ITSM solving and how is that benefiting you?** I have never experienced a system quite as user friendly as 4me. The application makes life so much easier, whether you are logging a call/providing support it is just so easy!! Speaking from an Administrative perspective. You actually own the system, in the sense of making changes, 4me is so versatile that you literally have the ability to change things to suit your organization's needs. Regarding cost, 4me is probably cheaper than most of it's competitors. As a bonus, 4me support is always available to assist with any issues you might have. ### 50. Experience from my 4me daily usage **Rating:** 4.0/5.0 stars **Reviewed by:** Konstantinos F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Xurrent ITSM?** User interface and automated workflows are very friendly **What do you dislike about Xurrent ITSM?** complexity of generating Reporting KPIs **What problems is Xurrent ITSM solving and how is that benefiting you?** While using 4me product we are in the position to support our customers with a professional way and reduce the compexitiy of the ITIL process with the automated workflows. This brings value towards our customer services **Official Response from Joanne Sweetman:** > Hi Konstantinos, Thank you so much for the four stars and positive feedback. ## Xurrent ITSM Discussions - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) - [View Xurrent ITSM pricing details and edition comparison](https://www.g2.com/products/xurrent-itsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+06%3A41%3A06+-0500&secure%5Bsession_id%5D=66353f97-d338-4ac7-9828-df3037d81e0c&secure%5Btoken%5D=d56ff282a3755c63e6d8e72bebd9afde4ef3de5eb401c302da3437733ca74da6&format=llm_user) ## Xurrent ITSM Integrations - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Flexera](https://www.g2.com/products/flexera/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Git](https://www.g2.com/products/git/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Cloud Identity](https://www.g2.com/products/google-cloud-identity/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Jamf Products](https://www.g2.com/products/jamf-products/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft System Center](https://www.g2.com/products/microsoft-system-center/reviews) - [miniOrange Identity & Access Management](https://www.g2.com/products/miniorange-identity-access-management/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [OCS Inventory NG](https://www.g2.com/products/ocs-inventory-ng/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ONEiO](https://www.g2.com/products/oneio/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [SailPoint](https://www.g2.com/products/sailpoint/reviews) - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews) - [ServiceNow AI Platform](https://www.g2.com/products/servicenow-ai-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SSO Easy](https://www.g2.com/products/sso-easy/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WhatsApp Live Chat Messenger](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews) ## Xurrent ITSM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Generative AI** - AI Text Generation - AI Text Summarization **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Xurrent ITSM Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,710 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)