Xurrent ITSM Reviews & Product Details

The super fast implementation is one of the key aspects I love about Xurrent. Also, the over all approach of Xurrent to focus on services makes the platform ideal to adopt to all kind of service oriented departments within a company. The possibility to use several out-of-the-box integrations makes it easy to interact seamlessly with existing software solutions. Last but not least, from a Partner perspective, the outstanding support and direct access to the development team as well as the management team is part of this valuable partnership. Review collected by and hosted on G2.com.

The current look is not really top-notch anymore. Luckily, Xurrent already announced some major improvements here... Review collected by and hosted on G2.com.

Xurrent is completely service-centric offers embedded, automated best-practice processes. There is a ton of easy-to-use functionality, ready to use and all included in the license. The performance of the application is unmatched.

There is a whole collection of APIs available to quickly build integrations using the built-in automation platform. Review collected by and hosted on G2.com.

Not really a dislike, but something to be aware of: your organization should be willing to adopt the Xurrent philosophy and embedded processes. Don't try to rebuild your current tool on a new platform. Review collected by and hosted on G2.com.

Xurrent comes standard with a service management process model that really works and allows organization to realize huge improvements in very short time. We no longer have to think about processes, because they are already in place by default and we can focus completely on the services we provide. For us, this means that the implementation was very short and we achieved sustainable results very quickly. Review collected by and hosted on G2.com.

A Pay As You Go license model is not available. Review collected by and hosted on G2.com.

The standarized way of working and the easy way to integrate worh other Xurrent instances.

And it has a complete set of functionality and strong AI capabilities Review collected by and hosted on G2.com.

If any: there is a strong philisophy behind the tool which you can adopt. If you are a low maturity organisation and have a low ambition, this is not the tool for you Review collected by and hosted on G2.com.

Seamless Collaboration

Low Maintenance

Easy Implementation

Reduces Complexity Review collected by and hosted on G2.com.

Not a drawback, but adopting Xurrent's philosophy is essential to fully leverage its capabilities and make it work effectively for your organization. Review collected by and hosted on G2.com.

High perfomance of the env

Weekly releases of new features

Supplier is listening to the customer Review collected by and hosted on G2.com.

Sometimes a feature is launched with limited functionality - hoping a second release will bring extra value - but no insights if second release will happen...(resource & project management) Review collected by and hosted on G2.com.

Out of the box low code service management platform. High performance of the envirmonent and easy to implement. Weekly release of new features. Easy to use api's and teherfore easy to integrate with other applications. Review collected by and hosted on G2.com.

UI is a bit dated and documentation of new features not always in place. Review collected by and hosted on G2.com.

I like Xurrent because it is a complete system, user friendly, intuitive and constantly updated. Review collected by and hosted on G2.com.

What I dislike the most is the lack of time to adapt to updates, sometimes, and the recent bugs. Review collected by and hosted on G2.com.

The upsides of 4me is that it is easily configurable and adaptable, it can take a very short period of time to get up and running and also to make any changes do not take any long winded processes to complete. I have personally been involved in multiple integrations with other applications such as Dynatrace and it really has beenvery straightforward. Review collected by and hosted on G2.com.

You are restricted in what can be acheived as the code base is shared and therefore you are limited to what you can change and implement. Review collected by and hosted on G2.com.

The ease of use on the service instances instead of the application where the focus is on the end user's experience.

Also, the ease of creating a dashboard for our reporting has greatly increased our engagement with senior business stakeholders.

Our Knowledge library is slowly increasing, therefore it is becoming easier for the frontline staff to simply passing easy/first time fixes onto the end users. Review collected by and hosted on G2.com.

The steps we need to take in creating automation specifically in the automaton is increased. because the ownership of the automaton sits with a 3rd party, this creates extra steps in getting templates or anything complicated automation projects completed at pace.

Can automation not be processed within automation rules section?

Understanding the use case for service instances can be overwhelming at first.

removing the limit when exporting requests or problem records.

4Me is still unable to provide all notes even though it is exported. Review collected by and hosted on G2.com.