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xtraCHEF provides both customization and simplicity. While the platform is still being built out, I am confident that the platform will be a fully functional machine, adding value back to reporting. Review collected by and hosted on G2.com.
The platform still lacks some components that other competitors have. Additionally, the long customized emails are a bit difficult to work with. Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for xtraCHEF
Users can easily export invoices to Dynamics. Review collected by and hosted on G2.com.
The issues are too numerous to describe.
Correcting something as simple as a misassigned unit requires contacting support.
XC frequently assigns the wrong vendor even with over 3 years of historical data.
The program constantly makes typographical errors which creates an entirely new item, so we end up with multiples of the same item polluting the inventory list.
Every single time we have an issue we have to contact the woefully inadequate support team who only offer an immediate fix without ever resolving the underlying issue, which equals hundreds of hours in back-and-forth emails with support and yet the same problems persist for over 3 years.
All of their positive reviews are from paid reviewers. How deceptive!
I recommend to anybody in the industry: avoid XC and go with another option. Review collected by and hosted on G2.com.
Nothing really, I see where it wants to be but it's not there. Review collected by and hosted on G2.com.
No multi unit abilities. The scan feature for invoices is inaccurate and causes more issues than helps. Customer support is terrible. Essentially it's a lot of hours to build foe little rewards, I have excel sheets that work better. Review collected by and hosted on G2.com.
The choices, integration and conversion of uploaded invoices, receipts and documents to suit the application's features. The application has a wide selection of objects from loading you receipt and documents to procurement and tabulation of your receipts. It's a dream come through for Sourcing, Procurement, Restaurants, and more industries can utilize this application. Review collected by and hosted on G2.com.
I haven't found one yet. I will keep you informed. Review collected by and hosted on G2.com.
Nothing. I mean nothing! It simply doesn't work. Review collected by and hosted on G2.com.
At the end of the day - it simply doesn't work. We do everything we're supposed to do uploading invoices, verifying everything, setting UOM's, building recipes and the biggest problem we have is that unit costs are inaccurate - randomly, with no evidence of where the cost came from. Support is about 50/50 fixing problems we spend tons of time documenting, describing and communicating but they are always fixed as 'one-offs'. And they keep recurring. Further, we're unable to find a basic report that would give us an exported list of items with associated costs to manually review for obvious errors. Review collected by and hosted on G2.com.
xtraCHEF has allowed me to focus on other aspects of the business rather than spending time manually entering sales into my Accounting software. The coding is seamless and easy! Review collected by and hosted on G2.com.
If a new product line is added, sometimes the sync will fail as the software doesnt understand where to flow those sales into. This is expected, but I wish they notified multiple times for sync's that fail, rather than just one time. Review collected by and hosted on G2.com.
Nothing. No phone service. Assistance is poorly trained. Review collected by and hosted on G2.com.
Everything. We have wasted months trying to get the system integrated with Toast and Quickbooks. We waited weeks for email to set up a call that would have been 3:00 am for some of the team and assistance appears to be wrong. I definitely would not have taken a penalty canceling Revel if I knew how much wasted time and money this would have been. Feel free to call me 760-219-1089 Review collected by and hosted on G2.com.
The features at a bargain price. The time saved with their document processing is multiplied when you use all the modules in their ecosystem. The data scraped from your daily intake is immediately available for budgeting, inventory operations, price analytics, and automated accounting software import. We save countless hours, have razor sharp data, and can even manage payables with a few clicks of a mouse. They have streamlined restaurant processes without any sacrifice to data integrity or data resolution.
After 2 weeks into our trial we were completely sold. Beginning with their invoice scanning: the app is free for iOS and Android. Their team was able to extract all line items from a big Corp vendor invoice down to the hand written receipts from the small guys.
The invoice data gets sanitized first by their team and then we have the option to check it on an approval screen before it gets committed. The net result is pristine data that you can trust to be later picked apart and analyzed in other modules.
The Quickbooks integration has been well thought out too. All invoice items are sorted in their correct groups on the GL as precise as you want.
The UI/UX has been well thought out and makes “sense” when someone needs to run numbers down.
Finally their development roadmap for future features is very organized and exciting. Their dev team doesn’t rush to market but releases features at light speed compared to other solutions we have looked into.
We are extremely satisfied with their total offering. Review collected by and hosted on G2.com.
This is difficult to answer because of the 40 character minimum. I can wholeheartedly say that I am pleased with every facet thus far. Review collected by and hosted on G2.com.
The effortlessness of entering invoices and having journal entries get booked in quickbooks Review collected by and hosted on G2.com.
The lack of an inventory count feature. I mean, they have an app...and the purchase data...there is so much potential here but currently we have to work outside the system Review collected by and hosted on G2.com.
