Xref Pros and Cons

The ease of use - I can send a reference check request in less than a minute and the platform experience (especially since the upgrade to the new platform) allows me as a recruiter to customise as I go. We have partnered with Xref for 6 years and the customer support from the team has been fantastic and prompt. I am looking forward to the future integrations with other platforms i.e. CV Check. Review collected by and hosted on G2.com.

In some instances it can be a little more valueable to complete a reference check over the phone, however considering the time saved, efficiency and positive feedback from referees the platform is an extremely valueable tool. Review collected by and hosted on G2.com.

Not having to conduct our own verbal reference checks, wasting time waiting for refereees to call back. The fact that background checks are included, integrating with our ATS, flagging suspicious activity and their customer service. Easy to use on a daily basis. Review collected by and hosted on G2.com.

I don't like how the surveys are presented. The word count is a little strange and hard to explain to hiring managers what a good reference check looks like. Another piece of feedback received was that responding to the questionnaires can take a long time. Just something to be consious of when building the questions. Review collected by and hosted on G2.com.

What I like most about Xref is that I don’t have to chase down references anymore—referees can complete them at their own convenience, which saves me a lot of time and hassle. I also appreciate the security feature that tracks IP addresses, so I can feel confident about the authenticity of the responses. Review collected by and hosted on G2.com.

One thing I dislike about Xref is that I sometimes lose the personal touch that comes with directly speaking to a referee. While it’s convenient, the automated process can feel a bit impersonal. Additionally, if a referee is slow to respond, there’s not much I can do to speed things up, which can sometimes delay the process. Review collected by and hosted on G2.com.

Xref is a fantastic time saver - no more making phone calls, leaving messages that aren't answered and asking the same questions over and over.

I love that it's candidate led - if the candidate wants the job they will complete their references!

Send off the link to Xref and leave it ALL with Xref Review collected by and hosted on G2.com.

There's absolutely nothing I dislike about Xref Review collected by and hosted on G2.com.

The platform is easy to use, and the integration is straightforward. I love that there are extra features like Pulse surveys and Exit interviews. Jackie our account manager and Jonathan have both been great at providing updates and timely personable support. The best support compare to other products we have. Review collected by and hosted on G2.com.

The only thing we wish was possible is customising metrics and questions for pulse surveys along with exporting results and reports but apart from that it's a great. Review collected by and hosted on G2.com.

As a recruiter, it is important we have an easily accessable platform for both our hiring team and candidates. Xref makes it very easy to send, complete and retrieve candidate references, and the suspicious activity flag is really beneficial. Review collected by and hosted on G2.com.

It would be useful to increase the amount of referrer fields by one or two, or an edit function, in the case of incorrect or bounced referee email addresses/phone numbers. Review collected by and hosted on G2.com.

speed & efficiency, privacy, ability to detect fraudulant references, customer support Review collected by and hosted on G2.com.

Sometimes it will detect suspicious activity that is actually quite innocent but this is easily uncovered by a little further investigation. Review collected by and hosted on G2.com.

Simple and really made our process of running checks so seamless! Saves my team hours of work a week by implementing Xref. Use this for every single person we hire and was extremely easy to implement and teach out. Review collected by and hosted on G2.com.

When it maximized contact attempts, it just says expires. A user has to contact the candidate to use a prior sent link to complete. WIsh there was an option to send a link on demand. Review collected by and hosted on G2.com.

I've used a lot of online systems but Xref is probably the most user friendly system I've come across. It easy to navigate around and makes my job so much more efficient. Review collected by and hosted on G2.com.

The only thing that I would say is a negative, is that to resend an existing survey to a candidate, you have to reach out to your customer contact. I negative isn't too bad really! Review collected by and hosted on G2.com.

Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhancements over the years Review collected by and hosted on G2.com.

I think the latest iteration, the UI has changed a little, which requires you to click through a few options to select the correct template option. Review collected by and hosted on G2.com.