# Xref Reviews **Vendor:** Xref **Category:** [Reference Check Software](https://www.g2.com/categories/reference-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 482 ## About Xref Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires. ## Xref Pros & Cons **What users like:** - Users value the **ease of use** with Xref, appreciating the efficient process and user-friendly dashboard for insights. (47 reviews) - Users value the **speed of background checks** with Xref, enhancing efficiency and reducing time spent on hiring processes. (25 reviews) - Users appreciate the **time-saving reference connection** feature of Xref, simplifying the entire reference checking process. (22 reviews) - Users value the **time-saving efficiency** of Xref, streamlining background checks and reference processes significantly. (22 reviews) - Users highlight the **responsive customer support** of Xref, appreciating the team's helpfulness and transparent guidance. (15 reviews) - Simple (10 reviews) - Efficiency (9 reviews) - Users commend the **helpful customer support** of Xref, noting its responsiveness and tailored assistance for diverse needs. (8 reviews) - Notifications (8 reviews) - Positive Experience (8 reviews) **What users dislike:** - Users find the **reporting issues** frustrating, with clunky transitions and missed submission steps causing confusion. (9 reviews) - Users find the **unclear information** from Xref frustrating, leading to missed submissions and unreliable alerts on suspicious activity. (7 reviews) - Users express frustration over **intrusive notifications** , feeling they disrupt the process and lead to negative feedback. (6 reviews) - The **reference management** in Xref lacks sorting by completion date, complicating the tracking of references and reminders. (5 reviews) - Users experience **inadequate feedback** from Xref, often leading to confusion due to misleading scoring based on response length. (4 reviews) - Users find the **limited customization** options in Xref frustrating, leading to time-consuming manual adjustments for reporting. (4 reviews) - Notification Issues (4 reviews) - Users find the **poor customization** options limiting, especially in editing referees and survey metrics. (4 reviews) - Survey Functionality (4 reviews) - Assessment Issues (3 reviews) ## Xref Reviews ### 1. Cut down on our resources and saved them. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Xref?** The great part would be that the inspection are able to be done on time, though you are able to get a lot better info from the staff members than from the telephone book. When negotiating with recruiters, we include the benchmark in the recommendations of ours since we wish to be realistic about whether the benchmark is actually negative or positive as a whole, and we wish to consider the simplicity of issuing the plan. **What do you dislike about Xref?** The sole criticism that will come to my brain is actually the failure to x-ray the candidates before they reach the judge. Nevertheless, Xref is much more quickly, therefore it's essential to remain in touch with the official. **Recommendations to others considering Xref:** You will not regret bringing your Xref here. Include far more information to the employment process and give them time each week. **What problems is Xref solving and how is that benefiting you?** Xref has cut down our resources considerably and bored the referees playing with scattered phone numbers. You do not have to do it on a busy day for such a candidate! **Official Response from Josie Westerlund:** > Thank you for your review, Paul. We are happy to hear that you have benefited from the stream-lined collection of information from referees and candidates. We understand how important it is to get reference checks done in an efficient and timely manner. Thank you for your feedback about the referencing process. If you would like to discuss this further please contact your Customer Success Manager who will be happy to help. Thanks again for your great review. ### 2. The future of HR **Rating:** 5.0/5.0 stars **Reviewed by:** Russell D. | Human Resource Manager - Selection and Staffing, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2020 **What do you like best about Xref?** Automation and meaningful interactions with job seekers is something we all want in HR, though few solutions manage to achieve one without sacrificing the other. XREF manages this balance well and provides a clean, easy to use and reliable platform to conduct business. The support team at XREF is personable and provides prompt service giving you confidence in the process and ultimately, your hiring decisions. **What do you dislike about Xref?** We are yet to run into anything that we did not like about XREF. **Recommendations to others considering Xref:** This service is great for those who are looking to save time and money within their recruitment process. Their team is supportive, their platform is easy to use and the credits you purchase do not expire. Overall a very flexible company to work with. **What problems is Xref solving and how is that benefiting you?** Referees often feel bothered during regular business hours by your phone call, they might not answer or even provide accurate information. There is also very little you can do to verify that you are in fact speaking to a credible reference. XREF provides the opportunity for these people to complete a reference outside regular hours or when they have time which provides more accurate and valid information. People feel they can be more honest to a third party and we have seen more candid feedback since using XREF. You can share this information easily with hiring managers and verify employment dates provided by the candidates directly with the referee. The platform also has the ability to flag people who may be dishonest by filling in their own references or exaggerating dates, which is very difficult to otherwise prove without this software. We have also saved a lot of our own time and money with the cost per reference significantly lower using this platform. **Official Response from Josie Westerlund:** > Thank you for taking the time to leave this review, Russell. It's great to hear that you are benefiting from the time saved and the flexibility that comes through automated referencing.We understand the importance of getting the most accurate information possible during the reference checking process. We are also glad to hear you have found our team easy to work with. We look forward to helping further when you need us. Thanks again for leaving this great review. ### 3. Xref makes the reference checking process a breeze and I am a big advocate for the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** The ability to effectively automate the reference process for both the candidates, referees as well as us as the employer is one of the main benefits of the system. **What do you dislike about Xref?** No downsides in my view - it covers all bases. **Recommendations to others considering Xref:** Create difference reference templates to suit the needs of the roles that you are recruiting for to gain richer data. **What problems is Xref solving and how is that benefiting you?** Efficiency, speed and accuracy of reference data. **Official Response from Josie Westerlund:** > Thanks for your great review! We are happy to hear that you have been able to benefit from the efficiency that comes through using automated reference checking. We understand how tiresome it can be to have to go through the referencing process one by one and how vital it is to streamline the process. Thanks again for your review. ### 4. Automation in searching talents. **Rating:** 4.5/5.0 stars **Reviewed by:** Anne V. | Corporate Trainee Supply Chain and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Xref?** For us, automation is actually the way ahead. It allows for the recruiters of ours to concentrate on finding probably the best talents rather than always chasing lost conversations. It is also great that judges are able to do things in the free time of theirs, which we do not usually have in the list trade. It is a lot more helpful when you require suggestions, particularly in our mass recruitment, though the amount of suggestions distracts recruiters from the job of theirs. **What do you dislike about Xref?** The one disadvantage could be you drop the chance to create a brand new connection with the referee. When you believe it is the judge that you wish to speak to each of the time, then a telephone call is actually a snap. **Recommendations to others considering Xref:** XRef has saved a great deal of time and resources and is simple to use for administrators. **What problems is Xref solving and how is that benefiting you?** Testimonials and candidates that contact you at the proper time will enable you to create a quicker recruitment choice. This's also extremely beneficial since you are able to get very good details and compare them. **Official Response from Josie Westerlund:** > Thank you for your review, Anne. We are happy to hear that you have benefited from the time saved by streamlining your recruitment process. We understand how important it is to gather accurate details from references in a timely fashion. If you’re looking to make connections using references, our People Search tool might be of interest. It enables you to compliantly gather and store the details of references who have given consent to be contacted about future hiring opportunities. Please feel free to get in contact with your customer success manager to find out more about this and how it could help you. Thanks again for your great review. ### 5. Xref review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** referencing time is cut down fraud detection has been helpful **What do you dislike about Xref?** Candidates can't add additional referees after they have already submitted some. Candidates can't change things after they have submitted them. It would also be good to have that access on the hirer's side to change the email address if it was incorrect etc. **What problems is Xref solving and how is that benefiting you?** referencing time is cut down fraud detection has been helpful **Official Response from Josie Westerlund:** > Thank you for your review. It is great to see how you have benefited from the time saved and security gained through using Xref. We appreciate your feedback regarding referees and we will incorporate this in the further growth of the Xref platform. Thanks again for your review. ### 6. Search for "unicorns" with Xref. **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy R. | Regisseur ZorgSupport, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Xref?** It is ideal that you are able to check the references of yours in time, though you are able to get a lot more information from them than you are able to over the telephone. What I appreciated was being in a position to make sure at a check whether the website link control was negative or positive generally, as well as just how difficult it was writing about adding link control to the manager's advice. **What do you dislike about Xref?** I don't love the loss of management which is rapidly released into the guide control process for applicants. In a nutshell, it is faster for Xref since it contacts the judge by phone rather than patiently waiting for the applicant to respond. **Recommendations to others considering Xref:** I do not regret the creation of Xref at all. Include an additional level to the recruitment process, and the time of yours will come again in a week. **What problems is Xref solving and how is that benefiting you?** Because of Xref, dialing moment has been substantially decreased, and also issues with telephone recruitment of busy respondents. With a rather busy agenda, I don't have to cope with these elements and so I could devote time searching for unicorns with potential! **Official Response from Josie Westerlund:** > Thank you for your review, Cindy. It’s great to hear that you are benefiting from the time saved by using Xref’s automated reference checking. We appreciate your feedback regarding the difference between automated reference checks and phone reference checks but would love to understand this a little better and would be happy to discuss this further. Please contact your Customer Success Manager if you would like to do so. Thanks again for your review, and best of luck in your search for those ‘unicorn’ candidates! ### 7. Such a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Xref has been incredibly helpful in streamlining the reference check process, and allowing us to continue to on-board high volumes of new employees. **What do you dislike about Xref?** It would be helpful if employers had access to enter referee details if the candidate has already provided them to us. **Recommendations to others considering Xref:** If you are struggling for the time and capacity to complete reference checks for bulk recruitment xref will be an incredible resource to help. **What problems is Xref solving and how is that benefiting you?** Allows us to onboard an amount of staff that would not be possible (or at least would be significantly slower) if we needed to call every referee for every candidate. **Official Response from Josie Westerlund:** > Thank you for your review. It is great to hear how you have benefited from the time saved through the use of automated referencing. Thank you for your great feedback. We are always improving our service, so your feedback is appreciated to help us better provide this great platform. Thanks again for your review. ### 8. Simple and effective way to complete reference checks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Xref?** Xref enable and automates a sometimes tedious process for a recruiter. Xref saves time and simple and intuitive to use for the recruiter, candidate and referee. **What do you dislike about Xref?** 2 factor authentication is cumbersome, if we could find a way to enable the verification to be somehow more permanent, so it is a single sign on type model. **Recommendations to others considering Xref:** Brilliant tool, simple and effective. Huge time saver. **What problems is Xref solving and how is that benefiting you?** It is a huge time saver, it also gets the referee's thoughts and reflections verbatim so key points are not missed. It also enable all parties to complete the process when it is convenient for them. **Official Response from Josie Westerlund:** > Thanks for providing us with your feedback. It's always helpful for us to know how our clients find the experience. We're glad to hear that you're making the most out of the platform! It definitely is a huge time-saver. ### 9. Great tool for recruitment and on-boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Chantal C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Ease of use, fast results and easy to comprehend for candidates and referees **What do you dislike about Xref?** Some referees put very short answers so there is no way to probe them in the initial reference **Recommendations to others considering Xref:** The best service and great results **What problems is Xref solving and how is that benefiting you?** We get hold of referees very easily, they can answer the questions in their own time and you aren't chasing them with emails or missed calls. We save a lot of time, our references are completed faster. **Official Response from Josie Westerlund:** > Thanks so much for sharing this great review. We're glad to hear that you're able to get responses quicker and save a lot more time! ### 10. easy to use and read responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Xref?** X-Ref is easy to use and to read the responses **What do you dislike about Xref?** I think not being able to talk to the referees takes out some of the personal touches **Recommendations to others considering Xref:** ensure you are ready to cease communicating with referees direct **What problems is Xref solving and how is that benefiting you?** I have no problems at this stage **Official Response from Shieanne Dcruz:** > Thanks for your feedback. We’re glad to hear that you’re enjoying the simplicity and ease of using the Xref platform. Regarding your comment about missing out on the personal touch that comes from manual calling. Xref's sentiment tool has an algorithm that measures a referee's 'tone of voice'. It picks up on the positive, neutral, and negative language used by the referee, to give you an indication of the candidate's performance; reducing the chance for a reference to be misinterpreted. Our reference reports include a full analysis of the feedback provided, in order to offer insights into the overall sentiment and content of the reference. This will often provide a much greater and deeper understanding of a reference’s opinion than may be gathered on a quick, conversational phone-based reference check. I hope this helps. Thanks again for your review! ### 11. Great product, very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** saves so much time and easy to export data **What do you dislike about Xref?** portal cant be customized with branding so recipients might see it as spam **What problems is Xref solving and how is that benefiting you?** time calling and waiting for callbacks from references, also more thorough response than you would get on a phone call **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. We’re glad to hear that you have benefited from the many advantages of the online approach to reference checking. In regards to your comment about customization, it is possible to add branding on the candidate email and final report, extending to business name and logo. If you would like some help in enabling this, please speak directly to your account manager. Thanks again for the review! ### 12. Excellent efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** Seamless and user friendly, no issues and Response times are astounding **What do you dislike about Xref?** Nil, covers satisfactory aspects of reference requests **Recommendations to others considering Xref:** Nil to report, very easy to utilise **What problems is Xref solving and how is that benefiting you?** Filtering out low quality reference checks and enabling our processes to stay compliant within regulatory standards **Official Response from Lorna:** > What a lovely review, thanks so much! It's awesome to hear you are having such great success with an online process and we're glad you are also benefitting from the added layer of security our platform offers. Thanks again! ### 13. Solid Software That Gets References Done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Xref is quick and easy. Allows for the receivers to do it on their own time. **What do you dislike about Xref?** The integration with Bullhorn UI isn’t the greatest. **Recommendations to others considering Xref:** Better interface with Bullhorn integration would be nice. **What problems is Xref solving and how is that benefiting you?** Faster references competed. Benefits include more deals completed and able to use references to pre-sell candidates to clients. **Official Response from Josie Westerlund:** > Thank you for your review. It's great to hear that you are benefiting from the ease and efficiency that comes through online referencing. We appreciate your feedback regarding the integration with Bullhorn, we would love to get more information regarding this from you so we can improve the overall user experience. If you would reach out to your Relationship manager, we will gather the further information to work on improving the integration. Thanks again for your review. ### 14. user friendly, easy to use from a applicant perspective, Efficient and fast results. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** the feature that shows if any corrections were made by the referee's. **What do you dislike about Xref?** well.. there isnt anything that i have not liked about XREF **Recommendations to others considering Xref:** very user friendly, amazing results, helps identify candidates better. **What problems is Xref solving and how is that benefiting you?** XREF has helped us make the right decisions by making reference checking done so professionally and efficiently. **Official Response from Josie Westerlund:** > Thanks for your review. We are happy to hear how you have benefited from the ease that comes through the use of the Xref platform. We are always happy for any feedback that might be able to enhance the overall experience, so feel free to reach out to us if you have any thoughts. Thanks again for your review. ### 15. Quick, easy & Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Xref?** Quick & Easy - when we submit the Xref follow up and gives the progress status **What do you dislike about Xref?** Nothing projecting. hope they will improve more for better. **What problems is Xref solving and how is that benefiting you?** We use for reference check and it very quick & easy. **Official Response from Shieanne Dcruz:** > Thanks for the review! It’s awesome to hear you’re saving time using Xref and making the most of the many benefits of automated references. We’re all about offering teams a better and faster way to conduct reference checks, so it’s great that you’ve had such a positive experience, thanks again for your review. ### 16. Great tech solution and time saving **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Xref?** Appreciate the time it saves by removing the need to constantly chase reference checks, easy to use and navigate, great team backing it, easy to communicate to candidates how to operate and submit reference checks, attractive website, easy to coordinate with team and submit checks on other people's. New feature asking referees to opt in or out if they want to be considered for employment with the organisation - also potentially a great networking tool **What do you dislike about Xref?** Uncertainty of how much of ref check form has been completed when it states "accessed" by referee, Resistance to submit ref checks on a Friday due to weekend and referee not being available - how are the referee's contacted over the weekend? To my understanding they are only notified a hand ful of times via text or email **Recommendations to others considering Xref:** Great way to avoid time wasting on a phone chasing up references, easy to use, easy to communicate how to use to candidates, **What problems is Xref solving and how is that benefiting you?** Time Saving as you don't need to chase on the phone for a long time, Much easier to communicate to candidates how to operate xref and how to expect to be contacted by XREF when applications have been successful, I like the new feature for networking with potential applicants **Official Response from Josie Westerlund:** > Thank you for taking the time to write this review, Scott. We appreciate your feedback! We’re so glad to hear you have been making great use of the features of Xref and benefiting from the ease of automated references. Our team is always working to provide new releases to market and based on your comments we’ve put forward a suggestion to our development team about including an ‘indicator of progress’. In regard to submitting references on a Friday, our reminder emails are sent 24, 36 and 48 hours after the referee is first contacted. Due to the likelihood of referees being submitted with work email domains (and not working on the weekend) we recommended that requests are lodged during the work week for the best results. I hope that helps and thanks again for your feedback! ### 17. Can't do without Xref **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Xref?** The ability to complete reference checks in a timely manner is the most obvious benefit, but also the amount of detail we get from the referees is significantly more than in phone based reference checks (where a "good" might be seen as a way to hurry the telephone call up!). We appreciate the easy, at a glance way of seeing if the reference check is overall positive or negative, and the easy export out of the system to be able to include reference checks in our offer proposal to the hiring manager. **What do you dislike about Xref?** The only possible dislike I could think of is that the candidate's timeliness in entering the referees is something we can't control (whereas, we can control quickly jumping on the phone to the referee). Having said that, we would be more held up by the phone tag with the referee than we ever are with waiting for a candidate's response, so Xref is overall much faster. **Recommendations to others considering Xref:** You will absolutely not regret implementing Xref. It will add an extra level of detail to your recruitment process, whilst giving you hours back each week. **What problems is Xref solving and how is that benefiting you?** Xref has significantly reduced both our time to fill, and the frustration of playing telephone tag with busy referees. We also now no longer have to factor this into our busy days, and it leaves time for sourcing those unicorn candidates! ### 18. XRef makes references checks very easy! Awesome idea and saves time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about Xref?** We used to have to setup calls with new hire's references, but XRef takes the manual effort away - seriously! You don't need to call the references yourself using XRef or go through the time to setup phone calls. It is up to your candidates to fill their references out in the system and it will forward a set of customized questions for the referee. XRef will flag you regarding any unusual activity that has occurred from the references (e.g., same IP address used) and they have account managers there to support you. It will also compare the word count of the candidate compared to the average. It also makes it very easy to download the reference document and flip to the hiring managers. **What do you dislike about Xref?** Sometimes you may miss out on tone of voice that you'd experienced when calling references, but this is the only thing I can think of. I think XRef as just as valid as phone calls. **What problems is Xref solving and how is that benefiting you?** XRef can flag any suspicious activity that you may not have been aware of if you were to call the references yourself. Essentially with XRef you can reduce the risk of fraudulent references. It also makes a huge difference in the time to fill a position - what may have taken a week to complete all references now is down to one or two days! Highly recommend XRef! **Official Response from Josie Westerlund:** > Thank you for your great review. We’re glad to hear you’ve been able to experience some of the many benefits of automated reference checking. We are all about making the process more streamlined and secure. Thanks also for your comment about the tone of voice. Our reference reports include a full analysis of the feedback provided, in order to offer insights into the overall sentiment and content of the reference. This will often provide a much greater and deeper understanding of a reference’s opinion than may be gathered on a quick, conversational phone-based reference check. Our team is always here to help ensure you have the best experience with the platform. If you’d like to know more about how you can maximise your results please feel free to reach out directly. Thanks again for your great review. ### 19. Needed product for any human resources worker **Rating:** 5.0/5.0 stars **Reviewed by:** alicia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Xref?** We have fully switched our referee checks through to X-Ref, since implementing X-Ref we save over 20 hours a month in back and forth phone calls. X-Ref allows us to bulk upload refree checks, submit and not need to stress until its time for us to review the checks. we are assured that when we use the program any fraudulent referee checks are picked up on. **What do you dislike about Xref?** The only thing that i dislike about X-Ref is that it currently does not link to our HR platform if we want to store the referee checks on the staff folder we need to download and upload them. **Recommendations to others considering Xref:** X-Ref works very well to complete referee checks in a timely manner with easy to read and review information. organizations are assigned an account team member who has regular check in's to make sure that the product is working for the organization. **What problems is Xref solving and how is that benefiting you?** We have solved the problem of needing to play phone tag for referee checks, we have been able to save over 20 hours a month in referee check processes, we have also been able to prevent biases and error when recording information which ensures when our interview panel is reviewing the referee check they are getting the most accurate information. ### 20. Great platform for automating reference checks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** The account managers have been great to help us set up and provide ongoing maintenance of our account **What do you dislike about Xref?** Perhaps not the cheapest of automated platforms (but understand that you do “get what you pay for”) **Recommendations to others considering Xref:** I’d certainly recommend Xref to others **What problems is Xref solving and how is that benefiting you?** Our ability to complete bulk reference checks and save us, and our line managers a lot of time, has been very easy to achieve. Candidates are able to nominate their referees online and complete the entire process on mobile, which has been extremely helpful **Official Response from Josie Westerlund:** > Thanks for taking the time to provide this review. We're glad to hear that you're enjoying the platform and making the most of the many benefits of online reference checking! ### 21. Great Referencing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Xref?** Ease of Use - saves me a lot of valuable time **What do you dislike about Xref?** references are supplied by the candidate so they are never going to give referees that will not talk highly of them so is it a really good representation? **Recommendations to others considering Xref:** Great referencing tool and makes it very easy to obtain references and it is also user friendly **What problems is Xref solving and how is that benefiting you?** benefits is mainly time - it saves me a lot of time and effort to contact referees myself which is in fact time consuming **Official Response from Josie Westerlund:** > Thanks very much for the review. We appreciate your feedback. It's great to hear you're saving so much time with online reference checking! ### 22. Fraudulent References **Rating:** 5.0/5.0 stars **Reviewed by:** Annie D. | Non-Revenue Enablement, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about Xref?** Xref is a very simple, automated tool to help collect references, which can be a very time consuming task. Because of the use of technology, Xref can also catch possible fraudulent references taking place. For example, if a candidate fills out a reference themselves or does not provide professional email addresses, Xref sends us a notification. **What do you dislike about Xref?** Not speaking to a reference directly over the phone can sometimes be a con - less room to dig deeper into answers they may have provided. **What problems is Xref solving and how is that benefiting you?** Our HR team has been able to successfully complete reference checks with the click of a button. Additionally, we've had two (unfortunate) situations where we've decided not to move forward with a candidate because they entered in their own reference answers. Xref can track this by providing news to us that they were all filled out under the same IP address. This is alarming and not a good ethical decision on the candidate's end. Overall, this is an extremely helpful service when determining if the candidate is a good fit for our team. (From my personal experience, Lara with Xref was VERY responsive and helpful when determining how to handle one of these fraudulent cases). ### 23. Easy to use and fast results. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** The quick turnaround in completing this very important stage in the recruitment process. **What do you dislike about Xref?** Not getting to speak to the referee directly. **Recommendations to others considering Xref:** Sign up, you will save so much time. **What problems is Xref solving and how is that benefiting you?** The time saved in having this automated. **Official Response from Josie Westerlund:** > Thanks for your review. We are glad to hear that you are benefiting from the time saved in the referencing stage of the hiring process. We understand that this process is different from the direct approach, however, we know that greater insights can come through online referencing, including details that may not always be available by speaking to the referee directly. Thanks again fro your review. ### 24. gOOD **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** The team are very responsive - references are completed much faster **What do you dislike about Xref?** I cant submit the reminders or links myself - **What problems is Xref solving and how is that benefiting you?** No problems - **Official Response from Shieanne Dcruz:** > Thanks for taking the time to share your review. We’re delighted to hear that you’ve had such a positive experience with our customer success team. In regard to your concern about reminder emails, we are able to modify this upon request. Please reach out to your dedicated account manager, who will be able to assist you further. Thanks again for the review! It’s great to hear that you’ve been enjoying the benefits of an automated reference checking process. ### 25. I am a new User of X-Ref. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** The "clean" feel of the website; how it is laid out. **What do you dislike about Xref?** 2 factor authentication ... but I understand why this is important. **What problems is Xref solving and how is that benefiting you?** Getting reference checks for potential candidates at my organisation. **Official Response from Josie Westerlund:** > Thanks for your review. We appreciate your feedback and we are glad to hear that you enjoy the feel of the Xref platform. We also appreciate your understanding when it comes to the security of the information within our system and we look forward to being able to assist in the future. Thanks again for your review. ### 26. It's very user friendly and efficient, for both the administrator and the user. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Xref?** Email notifications about either a candidate not providing referees' information or when a candidate's referee has completed the questionnaire. I also think it's very valuable to be notified when there is a "fraud" from a user when completing his/her own reference check. **What do you dislike about Xref?** The lack of an email notifying the completion of all reference checks required. Also, not being able to make any edits once the user has started the process. **Recommendations to others considering Xref:** Easy to use for both the admin and user. **What problems is Xref solving and how is that benefiting you?** Being more time efficient. **Official Response from Josie Westerlund:** > Thanks so much for taking the time to write this lovely review. We're so glad you're enjoying the platform. Thank you also for your feedback, we will take your comments into consideration. ### 27. It's been good overall - does the job efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Xref?** Being able to handle reference checks in a hands off fashion, and getting flagged if there are potential issues / fraud with the reference **What do you dislike about Xref?** Would be better if we could more actively change our questions without going through support - or if there was some sort of expedited process **What problems is Xref solving and how is that benefiting you?** Moving candidates through the final stages to offer faster, getting tipped off about potential fraudulent references **Official Response from Josie Westerlund:** > Thanks for your review. It's great to hear that you have benefited from the ease and security that comes with online reference checks through Xref. We understand how important it is to have safe data practises and compliance throughout this vital step of the hiring process. Have you tried our template builder? It is a great tool for changing or updating questions to use within your reference questionnaire. Please feel free to reach out to us with any questions about this, our customer success team are more than willing to assist. Thanks again for your review. ### 28. Urmi Sunke **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Xref?** XRef is extremely easy to use and reports are easily available **What do you dislike about Xref?** In case an employee requests for change in details, system should flag it **Recommendations to others considering Xref:** Easy API possible.. **What problems is Xref solving and how is that benefiting you?** employee verification **Official Response from Josie Westerlund:** > Thank you for your review. It's great to see that you are benefiting from the ease of online reference checks. We understand how important it is to have a simple and easy process for reporting and referencing. We appreciate your feedback regarding alerts and will pass this on to the relevant team to make sure it is reviewed for future updates. Thanks again for your review. ### 29. Cannot lead business without Xref. **Rating:** 4.5/5.0 stars **Reviewed by:** Viktor V. | Director of Energy Production, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Xref?** The opportunity to finish test checks in period is the most evident advantage but the information that we get from the officials is much better than in telephone reference checking (where a "correct" can be seen as a means to speed the call!). We enjoy the convenient way to look at the overall positively or negatively reference check and the easy exportation of the system so that reference checks are included in our negotiate suggestion to the recruiting manager. **What do you dislike about Xref?** Only potential criticism I could consider of is that the nominee can't be controlled in time before joining the referees (while we can easily monitor the referee by telephone). However, we should hold up the contact tag to an official more than ever before, because Xref is much significantly faster. **Recommendations to others considering Xref:** You won't regret the deployment of Xref at all. It adds an extra amount of detail for your hiring process and provides you with hours every week. **What problems is Xref solving and how is that benefiting you?** Xref has decreased both our resources and the annoyance of playing telephone tags with distracted arbiters substantially. We don't have to do this in our stressful days now anyway, and it makes room for those candidates! **Official Response from Josie Westerlund:** > Thanks for taking the time to leave this great review, Viktor. We are glad to hear that you are seeing some of the many benefits that come through the Xref platform. In regards to your comments about the controlling of the nominee, we would love to discuss this further so we can help clarify your concern and ensure we are able to provide the support you need. Please feel free to reach out to our customer success team via support@xref.com with more detail. Thanks again for leaving this great review. ### 30. User-friendly system and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** I like how easy it is to navigate, how quick the customer service team is to respond to any questions, how it generates reports for any flagged references, that is sends reminders to candidates **What do you dislike about Xref?** the downsides of using xref are that sometimes referees don't take the time to complete the surveys, not fault of xref's though **What problems is Xref solving and how is that benefiting you?** No longer playing phone tag with referees, don't have to worry about fraudulent references **Official Response from Josie Westerlund:** > Thanks so much for this great review! We're so happy to hear that you're enjoying the platform and the service that you receive from our team - it warms our hearts. We always strive to design a solution that is easy to use and will keep doing our best to make it even better. Thanks again! ### 31. Optimizes the reference verification process and simplifies it. **Rating:** 4.0/5.0 stars **Reviewed by:** Sandy S. | Private Wealth Management Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Xref?** The results may be offered without much extent by the leader, and there is an intriguing investigation into the tone and quantity consisting. It depends on your opponent to complete their references in the course of their inquiry and will make numerous modified enquirers for the adjudicator. **What do you dislike about Xref?** In contrast to encountering a Consumer Achievement Manager, I think that X Ref is as important as telephone conversations, so you could alter and convert your own perspectives. At this point, I do not believe there are any I do not believe there are at this point. **Recommendations to others considering Xref:** I'd refer anybody to XRef practically. This is a service that is easy to use and quite efficient The collection of personal data is a good product. **What problems is Xref solving and how is that benefiting you?** It is easier for the contestant to get their comparisons to round off XREF queries and to save us a huge amount of time in registration. The best benefits we recognized are time reservation funds and increase level. It really is simpler to get your information to complete the XREF queries and save us a lot of period on enlistment. **Official Response from Josie Westerlund:** > Thank you Sandy for this review. We’re glad to hear that you are benefiting from the time you’re saving and the assurance you’re adding to your hiring, by automating your reference checks. Thanks again! ### 32. Fast, easy and realiable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Ease of use. It is always time consuming chasing up referees and this solves that problem nicely. **What do you dislike about Xref?** Creating templates for questions to be asked. But it is a once only for each job. **Recommendations to others considering Xref:** If you are needing to complete a large number of reference checks, this is your go to. **What problems is Xref solving and how is that benefiting you?** Saving heaps of time for the bulk recruitment positions. **Official Response from Josie Westerlund:** > Thanks for your review! It's great to hear that you have been able to benefit from the time saved through bulk recruitment and online referencing. We look forward to being able to continue to help in the future. Thanks again for your review. ### 33. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Regular reminders. Great Reports and opportunity to give detail. **What do you dislike about Xref?** Impersonal and sometimes results in lack of information **What problems is Xref solving and how is that benefiting you?** Time saving **Official Response from Josie Westerlund:** > Thank you for your review. We value your feedback and we are happy to hear that you have seen the benefits that come through the reporting and alerts system. We would love to learn more about your feedback so we can better enhance our services. Thanks again for your review. ### 34. So Convenient to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** Easy to use, convenient, Detailed, saves time for both recruiter and referee. Referee can complete the report in their own convenient time. **What do you dislike about Xref?** Sends too many reminders. Some referees don't like to be reminded continuously. **Recommendations to others considering Xref:** Go for it. Makes life so much easier. Gives time to work on other important stuff as there is one less thing to worry about. **What problems is Xref solving and how is that benefiting you?** Saves so much time and I can concentrate on other work. When references are completed, I get a notification so I can go and review them. It is also easy to download the reports and statistics in reports really help too. **Official Response from Josie Westerlund:** > Thanks so much for taking the time to provide this review. We really appreciate it! It is possible to alter the number of reminders that are automatically sent out if that is a concern for you. Just reach out to our team via our website xref.com and we can help you with this. It's great to hear that your enjoying the ease and simplicity of online reference checking! Thanks again. ### 35. Convenient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Very easy to use and saves our team SO much time! **What do you dislike about Xref?** It would be good to have the option to invite another (3rd) reference on our end without having to call the help desk to do so. It's only a minor thing but would just save some time :) **Recommendations to others considering Xref:** Go for it! Very handy for any HR teams **What problems is Xref solving and how is that benefiting you?** Saves us a lot of time - chasing references, organising phone calls, etc. **Official Response from Josie Westerlund:** > Thanks so much for your review and for your feedback. We're glad to hear you're enjoying the platform and are making the most of online reference checking! ### 36. Saves so much time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** Using xref saves so much time chasing referees especially across different time zones! **What do you dislike about Xref?** Having to verify the login every time, though I know this is to keep things secure **Recommendations to others considering Xref:** Start with a trial to see if it meet someone your needs **What problems is Xref solving and how is that benefiting you?** Time saving, working with overseas references is hassle free, admin not holding up there recruitment process **Official Response from Josie Westerlund:** > Thanks for taking the time to write this review, we really appreciate your feedback. It's great to hear that you're enjoying the benefits of online reference checking! ### 37. Very user friendly, easy to use and the integrations are useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Like that it is a survey sent out directly for convenience to the references. **What do you dislike about Xref?** Validation of the references through a scoring system of word count. **Recommendations to others considering Xref:** If they want easy to use 3rd party platform for reference checks, Xref is a viable and easy to use solution that is affordable. **What problems is Xref solving and how is that benefiting you?** Validation of reference checks. More of a sanity check before we start on-boarding a new employee. **Official Response from Josie Westerlund:** > Thanks so much for your review. We're glad to hear you're enjoying the convenience of online reference checking. ### 38. It's been great and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Xref?** I like how you are able to request candidates to submit their own references. **What do you dislike about Xref?** There isn't anything at the moment i dislike. **What problems is Xref solving and how is that benefiting you?** I have not had any problems. the benefit is it does the job and we are able to get results quick. **Official Response from Josie Westerlund:** > Thanks for your review. We are happy to hear that you are enjoying using the Xref platform for your online referencing. We understand that referencing is a vital step within the hiring process and know that including the candidates within the referencing step creates a great experience for all parties involed. Thanks again for your review. ### 39. References fast and more efficient, but customization is difficult. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** How fast it is! Our turn around is so much tighter. **What do you dislike about Xref?** It's extremely cumbersome to change things with our integration. We wish it could be easier. **Recommendations to others considering Xref:** Make sure you have a dedicated person who can work with the support team to make changes **What problems is Xref solving and how is that benefiting you?** We're looking to have a fast references process with less of the burden on recruiters. We've realized that exact benefit! **Official Response from Josie Westerlund:** > We're so glad to hear you're enjoying the platform. It's our aim to save you and your team as much time as possible when it comes to referencing. Thanks for your review! ### 40. Great Asset and Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Xref?** Xref is a great time saver, takes a task off your plate **What do you dislike about Xref?** There was nothing of note that I disliked about Xref **What problems is Xref solving and how is that benefiting you?** Xref is saving the Talent Acquisition team and hiring managers time during the selection process, and allows us to move forward seamlessly **Official Response from Josie Westerlund:** > Thanks for your review. It's great to hear that you have been able to benefit through time saved thanks to online referencing. We look forward to being able to continue to provide great service within your hiring process. Thanks again for your review. ### 41. Xref Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chevon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Xref is extremely precise and efficient. **What do you dislike about Xref?** I am unable to directly download documents. **What problems is Xref solving and how is that benefiting you?** Time management and the ability to get well rounded reference check responses **Official Response from Josie Westerlund:** > Thanks for your review, Chevon. We appreciate your feedback! ### 42. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Xref?** Xref is easy to use, reliable, flexible, and the team provides excellent support. **What do you dislike about Xref?** Nothing to dislike. I wish they had additional features such as being able to determine if someone has been hired. **Recommendations to others considering Xref:** Implement a pilot trial to determine how to best set it up, to get buy in from the community, and identify any issues that you may have. Compare with other vendors, survey your users, and share results with the leadership team and the community at large. Pre-determine your questionnaires and criteria. Use the template builder to gain access to thousands of questions. **What problems is Xref solving and how is that benefiting you?** Our reference checking process has improved significantly. We have reduced costs and time to hire while gaining better insight into the candidates. **Official Response from Josie Westerlund:** > Thank you for taking the time to leave this great review. We are happy to hear that you have been able to streamline your recruiting process and that you have seen significant improvements as a result. We are always looking to improve the service that we offer, and are appreciative of your feedback. Thanks again for this great review. ### 43. We couldn't have experienced the huge growth in staff numbers without Xref **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline C. | Manager, Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2020 **What do you like best about Xref?** Our company is experiencing significant growth. Xref saves our talent acquisition team an enormous amount of time each and every day. I also find the Xref team extremely knowledgeable and proactive. They have taken the time to understand our business and ensure they offer value add solutions to meet our resourcing strategy. **What do you dislike about Xref?** There really is nothing not to like. Xref is an exceptional product. **What problems is Xref solving and how is that benefiting you?** 1) Time - growing by 400 staff over a 9 month period has put a huge work load on our talent acquisition team. Alleviating this part of the recruitment process has meant they can focus more on sourcing quality staff. 2) Quality of reference - as the reference is completed by the referee themselves, they write down exactly what they want to get their point across. With phone references, the person taking the reference can change words, or miss things that are said. So quality was a big consideration for us in choosing Xref. ### 44. Snow Mountain Ranch HR **Rating:** 4.5/5.0 stars **Reviewed by:** Mary W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Xref?** X Ref has been a huge time saver in getting references for potential employees. It has cut down on our workload, X Ref is straight forward and easy to use, it is quick and efficient. **What do you dislike about Xref?** Some applicants have had issues about going back into X Ref to edit or add references. **Recommendations to others considering Xref:** X Ref is user friendly for human resources as well as applicants. It is a quick and efficient way to screen applicants and help make an informed hiring decision. **What problems is Xref solving and how is that benefiting you?** I feel that we have a clearer more truthful method to get references. I appreciate X Ref flagging references as potential fraud to insure we are hiring people in keeping with our core values and mission. ### 45. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** The ability for the candidate to supply information and keep updated with the progress. Also ability for xref to detect fraudulent/fishy references. **What do you dislike about Xref?** Some referees aren't available online - remote area out of internet connection **Recommendations to others considering Xref:** Ease of use. Save time from contacting the referees directly **What problems is Xref solving and how is that benefiting you?** Reference checking **Official Response from Josie Westerlund:** > Thanks for taking a moment to provide us with a review. We're glad to hear that you're saving time and finding the platform easy to use! ### 46. Great customer experience, and very quick and efficient tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Efficiency, overall candidate and employee experience. **What do you dislike about Xref?** I face some bugs while logging in, still trying to fix it... **Recommendations to others considering Xref:** add more markets and implement SSO please **What problems is Xref solving and how is that benefiting you?** Fast and efficient solution to get backchecks completed in both Canada/USA markets. **Official Response from Josie Westerlund:** > Thanks for your review. We are happy to hear that you have seen the efficiency that comes through online referencing through Xref. In regards to your feedback about logging in, we would like to be able to assist you with this. If you are still experiencing issues logging in please contact our customer success team who will be more than willing to look into this matter and help resolve this with you. Thanks again for your review. ### 47. Great, easy to use tool for reference checking quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** Ease of use, simplicity, reference fraud flagging, great support from Xref team when needed, **What do you dislike about Xref?** It would be nice to be able to edit reference template questions without having to create and upload an entirely new template. **What problems is Xref solving and how is that benefiting you?** High volume reference checking. Time savings on reference checking. **Official Response from Josie Westerlund:** > Thanks so much for taking the time to write this review and provide your feedback. We really appreciate it and are always looking for ways to improve our platform. We're happy to hear you're enjoying the benefits of online reference checking and working with our team! ### 48. Helpful services and faster recruitment times **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Xref?** Streamlines the reference check process and saves a lot of time that would normally be used for follow up. It helps us have faster recruitment turnaround times. Responsive support and team that provides solutions and suggestions for how we can further improve our reference check process. Having an assigned customer service representative that reaches out and maintains the relationship is also a positive. **What do you dislike about Xref?** Reminder emails to candidates and their referees can sometimes be a bit too much - it helps with faster turnaround times though. When used for bulk recruitment, some referees may receive multiple requests and the number and frequency of emails and reminders they receive to complete them can be excessive. **What problems is Xref solving and how is that benefiting you?** Integration with other systems such as Taleo is being looked at. The main benefit is that it reduces the time it takes for us to complete the reference check process by taking the workload away from recruiters and hiring managers and automating it. Instead of emailing, calling and tracking each individual candidate for reference checks, we send them off through Xref and come back in a few days to check progress. Manual follow up from here is much quicker than managing that process without a streamlined system. ### 49. Very easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Abby G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Xref?** It allows people to fill it out online instead of a phone call. It puts the ownership on the candidate. It saves time and makes sure that it gets done. It is reliable. **What do you dislike about Xref?** Because it is done online, you can't dig too deeply into things and make sure the referee is answering in detail. **Recommendations to others considering Xref:** Its a great way to do references! **What problems is Xref solving and how is that benefiting you?** It takes a lot of time to do reference. It is tough to write verbatim what people are saying over the phone. This is a more exact way to do references. **Official Response from Josie Westerlund:** > Thank you for your review, Abby. We’re glad to hear you have been able to experience some of the many benefits that come from using online, automated referencing checking. Our platform offers the opportunity to tailor your reference questionnaire, to ensure you are asking the best questions for each role and get all the details you need. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to your Customer Success Manager. Thanks again for your great review. ### 50. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Zoe B. | Recruitment Business Partner , Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** very user friendly, easy to use and makes my job faster **What do you dislike about Xref?** nothing, I truly think this product is great **What problems is Xref solving and how is that benefiting you?** Its assisted me to work faster as I can submit the references and forget about them for a day or two while they reply **Official Response from Josie Westerlund:** > Thanks so much for this great review, Zoe. We're glad to hear that you're enjoying the platform and that it is helping you to work faster. ## Xref Discussions - [How is it possible to see if an employee has received and read an Xref invite?](https://www.g2.com/discussions/38814-how-is-it-possible-to-see-if-an-employee-has-received-and-read-an-xref-invite) - 2 comments, 1 upvote - [What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.](https://www.g2.com/discussions/34057-what-is-the-best-way-to-change-a-reference-email-that-the-new-hire-has-submitted-in-case-they-need-support-with-that) - 2 comments, 1 upvote - [Is it possible to understand the reason for why referee's decline an XRef request?](https://www.g2.com/discussions/is-it-possible-to-understand-the-reason-for-why-referee-s-decline-an-xref-request) - 1 comment, 1 upvote - [I have a hesitation to submit references requests on Friday due to weekend approaching](https://www.g2.com/discussions/i-have-a-hesitation-to-submit-references-requests-on-friday-due-to-weekend-approaching) - 1 comment, 1 upvote - [How does Xref compare to other online reference check companies?](https://www.g2.com/discussions/how-does-xref-compare-to-other-online-reference-check-companies) - 1 comment, 1 upvote - [View Xref pricing details and edition comparison](https://www.g2.com/products/xref-xref/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-05-19+12%3A43%3A40+-0500&secure%5Bsession_id%5D=a3118be1-c644-4270-b44e-9ab39c675e96&secure%5Btoken%5D=7950c684b268e8509640d72c8eeb1aeae3f92f5132ee87456b6dbd8a494bf3d4&format=llm_user) ## Xref Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - [CVCheck](https://www.g2.com/products/cvcheck/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [MyRecruitment+](https://www.g2.com/products/myrecruitment/reviews) - [Open API Documentation for Confluence](https://www.g2.com/products/open-api-documentation-for-confluence/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [SmartRecruiters](https://www.g2.com/products/smartrecruiters/reviews) - [SnapHire](https://www.g2.com/products/snaphire/reviews) - [Springboard](https://www.g2.com/products/springboard/reviews) - [TAS](https://www.g2.com/products/tas/reviews) - [Ucheck](https://www.g2.com/products/ucheck/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Xref Features **Platform Content** - Templates - Automated - Reports **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Optimization - Interoperability - Performance **Feedback** - requesting feedback - continuous feedback **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Xref Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (503 reviews) - [HiPeople](https://www.g2.com/products/hipeople/reviews) - 4.6/5.0 (439 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (388 reviews)