It is pretty simple and quick to learn how to use it. As a company or as a customer, you can easily understand how it works. Review collected by and hosted on G2.com.

Sometimes it get some bugs, but nothing you can not fix easily. Review collected by and hosted on G2.com.

It has a consistent appearance across different tablets and computing devices. Review collected by and hosted on G2.com.

It checks in people automatically when purchasing tickets for a nearby time slot. This gets very confusing during busy times when we ask people to return precisely at their time. Review collected by and hosted on G2.com.

This system is so simple that there is no need for training! Review collected by and hosted on G2.com.

It took a little time to be able to retrieve the reports that I would like however if the report doesn't exist, all I had to do is ask and they find a way to implement it. I am currently 100% satisfied with the reporting features of this system. Review collected by and hosted on G2.com.

Easily book new clients. Refunding and rescheduling are both easy. Review collected by and hosted on G2.com.

Xola does not work well with Viator. You cannot cancel or reschedule Viator bookings. Every once in a while Xola will bug out for the day. Review collected by and hosted on G2.com.

The software was easy to use with an easy to use interface Review collected by and hosted on G2.com.

I did not like how glitchy and how many times Xola's server would overload and shut down. Review collected by and hosted on G2.com.

Xola is customizable to a reasonable extent in order to fit my business’ needs. Review collected by and hosted on G2.com.

The mobile version is slow to integrate new features. Review collected by and hosted on G2.com.

The front end for customers is really good, and the open API allows for us to customize a lot for our booking process. Review collected by and hosted on G2.com.

The reporting features. There's not enough easy reports to access, and to get even some of the basic information we need you have to download an Excel file and filter things out in there to get the correct data. It's not easy to quickly access what we need. Review collected by and hosted on G2.com.

The front end of Xola has a very clean, user friendly design. This lets my customers navigate it with ease and without confusion. The back end is very easy to use as well. Populating financial reports & graphics for a quick reference, a simple booking process, and a great credit card processing rate are all reasons that we love Xola. Xola is also constantly updating their product, so it just keeps getting better with time. Review collected by and hosted on G2.com.

Escape Rooms are a new industry that online booking systems are just now breaking into, so a particular feature may not be available just yet. BUT...Xola is continually updating their product and has amazing customer service. There are a few user interface items that I wish were present on the front side, but nothing that takes away from the overall user's experience. Review collected by and hosted on G2.com.

Xola excels in five(!) areas which no other online booking platform has been able to tackle simultaneously: 1) Ease of use. It is extremely simple to use. First day on the job employees have been able to get a good handle on the backend in as little as an hour. 2) Xola is powerful and flexible. You can customize it heavily to fit your business. You won't get boxed into changing how you operate simply because the software doesn't fit your model. 3) It's a great value. Look at the competitors pricing, they can't match Xola's rate. Not even close. 4.) Excellent support. Live support is right there whenever you have a question. 5) They are constantly updating their product. Too many times I've been pitched software and only to discover that it hasn't been updated in months. Xola is frequently adding features. Review collected by and hosted on G2.com.

It sounds like the app isn't perfect, but with my business we never have a need for the app so that hasn't been an issue. The waiver integration with SmartWaiver is decent but wasn't as powerful as I was hoping it would be. Looks like nobody in the reservation software has had a knockout solution for auto tagging waivers to bookings. Review collected by and hosted on G2.com.

Xola is very easy to manage tour reservations and collect payment from clients. Review collected by and hosted on G2.com.

Modifying reservations or changing bookings in the field is challenging Review collected by and hosted on G2.com.