xMatters handles automatic escalations well in chaotic environments, and it’s easy to set up smart rules that notify the on-call team first. I also appreciate the integration with tools like Splunk; it feels seamless. Review collected by and hosted on G2.com.

During long shifts without Wi‑Fi, the app doesn’t save drafts offline, which I didn’t like. This definitely needs improvement. Review collected by and hosted on G2.com.

Their accurate alerting system is excellent, we can clearly see the incident. It has very useful features that facilitates incident management with clear alerts. Their support team incredibly responsive, they provided great support from day one. I like their ability to centralize incident management. Review collected by and hosted on G2.com.

The results can be confusing at times, and I’d like more customization options for the reports. I’d also like a dark mode for the interface, as long as it remains easy to use. Review collected by and hosted on G2.com.

I love the workflow design in xMatters because it transforms simple notifications into a fully automated response. Watching the system automatically trigger Slack rooms or Jira tickets is excellent. Review collected by and hosted on G2.com.

The initial learning curve for the workflow design can be quite stiff for new team members. It takes significant time to master the logic of complex system integrations out of the box. Review collected by and hosted on G2.com.

My best feature about xMatters is that it has a smooth flow of notifications when things go on fast. The actual implementation was a smoother process than I thought, and the features are what are actually being used by our team. I am going back to it on a regular basis as it helps us keep up with the pace of our communication. The customer service has also been strong in every instance that I contacted it, hence it makes me confident whenever I engage it in times of stress. Review collected by and hosted on G2.com.

What annoys me about xMatters is that whenever some updates are released, they may bring some changes that are difficult to adapt to. I can also be affected by the introduction of new versions, which disrupts my rhythm, and I need to complete alerts in a short time. I also believe that it might add features in a few places, and thus at times, I resort to using other apps to complete the gap. Customer care comes to my rescue, whenever I contact them, however, such disruptions nonetheless make my day slow. Review collected by and hosted on G2.com.

It’s well known for being easy to use, quick to implement, and backed by excellent support. I also appreciate how xMatters helps reduce incident response time by ensuring the right person is assigned to the issue, especially when system outages require on-call management and escalations. Review collected by and hosted on G2.com.

I have nothing negative to say—its performance has been incredible. xMatters deserves a high rating for its effective incident management and reliable service. We haven’t run into any issues or problems while using this software. Review collected by and hosted on G2.com.

xMatters is very user-friendly and makes it easy for us to customize it to meet our business needs. xMatters has changed how we communicate internally with our teams and key stakeholders. Review collected by and hosted on G2.com.

Nothing is coming to mind. If anything, I think some advisory time with the xMatters professionals each year would be great to showcase new features and to make sure that clients are maximizing the system for what it will do. Review collected by and hosted on G2.com.

I like it for its IT operations optimization features and strong security. The messaging system works well, and I’ve also been impressed by the service’s reliability. Review collected by and hosted on G2.com.

I’d like to see improvements to how advanced team performance analyses are displayed, as the current presentation could be more intuitive and easier to interpret. Review collected by and hosted on G2.com.

It's an essential tool for incident management. I've found it helpful, especially because it provides intelligent customization options. I appreciate many of its features, including automation, the dashboard, monitoring tools like Nagios, and the way it enables me to establish communication channels. Review collected by and hosted on G2.com.

I only had minor issues setting up the routing rule because it was difficult, and also the mobile app sometimes feels less intuitive and more cluttered. Review collected by and hosted on G2.com.

It offers the possibility of automating escalation chains, which saves time and with the integration that the system has, it works well, and the mobile application is solid and I like that it allows you to manage the incident and see who has responded if you are glued to the laptop. Review collected by and hosted on G2.com.

Something that I didnt like has been improved, which was the administration interface and the design in some integrated reports can be more intuitive. Review collected by and hosted on G2.com.

I love how it lets me create a custom workflow. It also saves me minutes by automatically scheduling the right people based on service needs, so I don’t have to dig through manual spreadsheets. It’s excellent, and I really love using it. Review collected by and hosted on G2.com.

What’s not so great is the learning curve with the administrative interface. It’s complicated at first, and setting up some of the more complex integrations takes a lot of time to do properly. Review collected by and hosted on G2.com.