I find xMatters to be incredibly user-friendly, especially appreciated in the context of its alert notification capabilities. It is efficient and simplifies communication within our company, allowing me to send messages to anyone with ease. I particularly like the ease of use of templates provided by xMatters, which streamline our alert processes. xMatters has significantly improved the synergy between our IT department and customer support, ensuring timely communication during events or disruptions. This has been crucial for us in informing our customers promptly when there are ongoing issues. Additionally, integrating xMatters with Solarwinds alerting enhances our overall alert management experience. The initial setup was made relatively easy thanks to the support and resources, such as tutorials and learning tips, that xMatters provides. Review collected by and hosted on G2.com.

At this time there are no dislikes. Review collected by and hosted on G2.com.

I really appreciate xMatters for its seamless integration with other essential tools, such as Dynatrace and ServiceNow. This integration ensures that when an issue is detected, the on-call person is promptly notified, and the incident is automatically assigned once the page is accepted, which enhances our incident response process. I love the user-friendly interface that makes setting up on-call schedules and escalation workflows incredibly easy, even for large teams. It allows for a detailed setup of on-call schedules tailored to offshore and onshore timings, which is crucial for efficient operations. The ability to configure various notification methods, including email, app notifications, calls, and SMS, means each individual can choose their preferred way of receiving alerts, ensuring timely responses. Overall, xMatters is invaluable in minimizing downtime for critical applications and escalates issues appropriately to involve the right people quickly, contributing significantly to our productivity. The initial setup was incredibly straightforward, further cementing its place as a tool I would highly recommend. Review collected by and hosted on G2.com.

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I find the customization of workflows and alerting in xMatters to be one of the best features. The flexibility to tailor alert types according to our needs has been a game changer for our firm, allowing us to integrate alerts from various vendors seamlessly. This capability ensures a deterministic flow of alerts, making the content actionable and clear for our team members. Additionally, the structured schedule and escalation path for these alerts mean that our entire team is notified efficiently about any issues, significantly enhancing our response to network and server-related problems. The straightforward and easy-to-follow setup process, especially as our custom workflows have grown, further adds to the product's appeal. All these features combined contribute to a seamless transition from our previous reliance on email alerts to a more structured and reliable ITSM solution, which is why I would rate xMatters a 9 out of 10. Review collected by and hosted on G2.com.

I find the alert dependencies an area for improvement. Specifically, when alert A is triggered and is part of a group, alerts B and C should not be sent out if they're unnecessary. This functionality is crucial to avoid redundant alerts and the disruption they can cause when managing incidents. Review collected by and hosted on G2.com.

We have multiple options to get pages and also we have app as well to magage the pages. Its really great to manage through app.

1. Reliable and Fast Incident Notifications

2. Powerful Automation & Workflows

3. Excellent Integration Capabilities

4. Flexible Escalation & On-Call Management

5. Easy to Use Interface

6. Strong Reporting & Audit Capabilities

7. Helps Reduce MTTR

Ease of Use

xMatters is generally easy to navigate, and routine tasks like sending alerts or checking schedules can be done quickly.

Ease of Implementation

Initial onboarding and basic setup are straightforward, and the platform provides helpful templates to get started fast.

Customer Support

Customer support is responsive and knowledgeable. They usually help resolve issues quickly and offer clear guidance.

Frequency of Use

The platform works consistently even with frequent use during incidents, and performance remains stable.

Number of Features

It offers a wide range of features—from automated workflows to escalations—giving teams strong control over incident communication.

Ease of Integration

Integrations with tools like ServiceNow, Slack, and monitoring systems are smooth and reliable, making it easy to fit xMatters into existing processes. Review collected by and hosted on G2.com.

Xmatters needs more integrations with multiple other tools. Like slack, we should be able to send the xmatters pages to private channels as well. This is just one, but there would be many to have.

1. UI Can Feel Complex

2. Steep Learning Curve for Automation

3. Limited Mobile App Functionality

4. Reports Could Be More Flexible

5. Integration Troubleshooting Isn’t Always Clear

6. On-Call Schedule Management Can Get Tedious

7. Notifications Can Sometimes Feel Noisy

Ease of Use

Some advanced settings—especially workflows and group structures—can be confusing for new users and require additional training.

Ease of Implementation

While basic setup is easy, configuring complex workflows or integrations can take more time and technical expertise than expected.

Customer Support

Although support is helpful, response times can vary depending on the complexity of the issue, and documentation isn’t always detailed enough.

Frequency of Use

Because many features are used only during incidents, some team members may forget navigation steps when they don’t use the tool regularly.

Number of Features

There are so many features that the platform can feel overwhelming at times, especially when trying to locate specific configuration options.

Ease of Integration

When an integration fails or needs debugging, the error messages are sometimes not descriptive enough, making troubleshooting harder. Review collected by and hosted on G2.com.

It offers an intuitive interface and customizable templates that make setting up workflows quick and accurate. I also appreciate its smart rules engine that automates alert routing, which frees me from unnecessary notifications. Review collected by and hosted on G2.com.

It’s not very user-friendly and it lacks more native, real-time reporting options. That’s the only drawback for me. Review collected by and hosted on G2.com.

I find xMatters to be a lifesaver for managing incidents and restorations on our e-commerce platform. The platform automatically pulls in on-call personnel details from our existing databases, which eliminates the previous frustration of manually determining who to contact. This feature is especially beneficial when dealing with specific database issues or sharding problems, allowing for rapid collaboration among engineers in dedicated channels. Furthermore, I am impressed by the dynamic alert feature, which plays a critical role in streamlining our response processes by automatically integrating with our systems and triggering the necessary actions. Also, the setup process was smooth and efficient, as integrating xMatters with our existing systems was relatively easy. We were able to get our scheduling and notification functions up and running quickly. Overall, these features make xMatters invaluable for maintaining operational continuity and efficiency. Review collected by and hosted on G2.com.

The mobile scheduling user experience (UX) is a concern for me. Additionally, I find the configuration for routing upon reporting to be problematic. Review collected by and hosted on G2.com.

What I like most is its native integration with monitoring and ITSM tools, which helps ensure alerts don’t get lost in a mailbox. I also really like the calendar and on-call schedule management—it’s extremely intuitive and easy to use. Review collected by and hosted on G2.com.

What I liked least was their complicity when it comes to setting up workflows. That’s all. Review collected by and hosted on G2.com.

I manage our incident notifications with xMatters to ensure the right people know when things in production go wrong. It’s tightly integrated with our monitoring tools, so I get a single stream of alerts rather than random pings from all over the place. And I also appreciate that I can set up escalation paths, an on call schedule and notification preferences in one place and it’s dependable and it just works when a switch isn’t working. Review collected by and hosted on G2.com.

The xMatter mobile app is a touch more buggier than the browser but not too bad however it's importance for me to have all I need as quickly as possible (particular when your on call). And I understand that it might take couple more times to make the notification sounds as want but they should at least play it like ten times faster. Review collected by and hosted on G2.com.

I like the powerful notification templates that xMatters has. They will allow us to make very context specific alerts to our documentation team. Since we can immediately integrate it with our already existing Slack channels, we will never miss important updates or documentation mistakes that require urgent fixes, which enhances response time. Reporting features are also useful as it enables us to monitor the performance of notifications and optimize our processes with time. Review collected by and hosted on G2.com.

The original configuration of the custom integrations was somewhat clumsy, and there was a little back and forth with our IT department. Also, the UI would have a more intuitive search option within the alert templates that would make the process of finding the appropriate template a bit quicker. At times the mobile application notifications were sluggish such that there were delays in accessing important updates. Review collected by and hosted on G2.com.

I like how xMatters routes the incident to the exact person who is actually available to fix it. This has definitely stopped the infinity Fanta by ensuring incidents are handled promptly. Review collected by and hosted on G2.com.

The initial configuration can be a little challenging because the learning curve is kind of steep. The mobile app interface feels old school and could use some updates to navigate faster during emergencies. It's a bit tricky at first because you have to set up all your workflows, and it takes some time to get everything signed correctly. Review collected by and hosted on G2.com.