--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 789 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 789 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 789 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments. (62 reviews) - Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management. (54 reviews) - Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration. (50 reviews) - Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency. (43 reviews) - Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging. (26 reviews) - Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration. (22 reviews) - Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications. (17 reviews) - Users face a **complex setup** process with a steep learning curve, making initial configuration challenging. (16 reviews) - Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (13 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews) ## xMatters Reviews ### 1. Improve communication and operation in IT incident **Rating:** 4.5/5.0 stars **Reviewed by:** Isdianti A. | DevOps Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about xMatters?** Alert appropiate team to deal with IT incident at any time including outside office hours. Improve collaboration and communication between team from different department to work quickly to solve IT issues. **What do you dislike about xMatters?** I have use it for some time and have nothing to dislike and complaint. Some integration is complex to connect, but have been solved by the dev team from xMatters. **What problems is xMatters solving and how is that benefiting you?** Sent accurate ticket assigment to the correct on-duty team and not disturbing off-duty team. Solve issues faster by following in-place workflow for troubleshooting. ### 2. Excellent features with simplified tools to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sazali A. | Local Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about xMatters?** xMatters is a game changing for our IT response team. Fast detection using the 24/7 scanner to detect incident/issue with our IT system and it will tag the issues by it severity tiers before notifying appropiate IT team to fix it. Easy to implement since almost every steps is automatic and help our IT team saves time in monitoring IT system. **What do you dislike about xMatters?** Long learning curves of training. Complex tools to understand and require proper training session before operating the platform. **What problems is xMatters solving and how is that benefiting you?** xMatters helps our response team to be effective and shortening IT incident fixing time. Real-time notification/alert system ensure to have longest running time and preventing a minor problem to turn into a major issue. ### 3. Excellent tool to report alerts or problems easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Josyane F. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about xMatters?** Overall, I like it because it provides a great experience thanks to its easy-to-use features. I also like being able to send notifications and maintain communication in any corporate environment. **What do you dislike about xMatters?** When I first used it, it took me a while to get used to some of its features. **What problems is xMatters solving and how is that benefiting you?** It is efficient and effective for incident management and what it does is to improve the correction and its use is in the cloud to manage communication or incidents which is a great benefit and always helps us a lot. ### 4. Super convenient and highly customizable for automating workflow **Rating:** 4.5/5.0 stars **Reviewed by:** priyal r. | operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about xMatters?** xMatters helps in automating workflows which reduces manual effort, improves time. It addresses and resolves the problem quickly. Its AI integration provides insights and enhance overall process of work. **What do you dislike about xMatters?** However, xMatters is highly customizable, but some of the advanced customization options is only available on higher-tier plans, which restric smaller businesses to grow and scale-up profitably. **What problems is xMatters solving and how is that benefiting you?** The platform is super convenient because of customizable features. It helps to scale our business and its scalability great fit for organizations of different sizes. ### 5. Special focus on IT alert/notification **Rating:** 4.5/5.0 stars **Reviewed by:** Stefana P. | Sales Development Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about xMatters?** xMatters has a complete IT system monitoring and incident management system that is easy to access and provide tons of video tutorial as a guidance. It keep IT support to always know system status, error alert and notification management. **What do you dislike about xMatters?** When we tried to integrate it with some of our current IT stack, implementation is complex. **What problems is xMatters solving and how is that benefiting you?** Setup a respond team that always available to solve issues with IT system, especially after office hours. ### 6. Great for after hours and weekend on-call schedules. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** You can setup many devices to receive alerts on. **What do you dislike about xMatters?** Initial setup can be very time consuming. **What problems is xMatters solving and how is that benefiting you?** paging users after hours and weekend on-call, along with daily alerting. ### 7. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Charan Teja C. | senior consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** Help us to call oncall immediatly Helps in production support **What do you dislike about xMatters?** Nothing dislike, almost Good and user friendly **What problems is xMatters solving and how is that benefiting you?** Good, Get the people attention immediately ### 8. Working solution for IT crisis notification and alert system **Rating:** 4.5/5.0 stars **Reviewed by:** Grafica L. | Javascript Developer, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2024 **What do you like best about xMatters?** Excellent performance in managing IT incident notification and alert system to help responder monitor IT system health. Accurate support ticket generation that give insight and assign troubleshooting task to releven team member that is on-duty. **What do you dislike about xMatters?** Setup process is long and complex. Need constant help from support team to execute difficult features. **What problems is xMatters solving and how is that benefiting you?** Create a response team schedule to respond to IT problem in odd hours, create a working workflow to ensure shorter troubleshooting time and keep the service uptime longer. ### 9. A must have for IT responder **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about xMatters?** xMatters is proven to be valuable and helpful in time of IT crisis. Can access the dashboard from mobile device to quickly make assesement of alert that the system sent to me. Real-time system monitoring is now possible after deployment. **What do you dislike about xMatters?** No issues at all. It offer us transparent overview of each incident that it logged on the system. **What problems is xMatters solving and how is that benefiting you?** Create incident report and at the same time, alert IT responder for the problem that the system detect. Ticket accuracy is important to pinpoin issues that responder need to fix. ### 10. Real-time notification helps solve IT problem quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about xMatters?** Constant IT monitoring in real-time. Timely alert as soon as the scanner detect an error. Accurate report detail for error that happen. Easy ticket assigment to the right responder. **What do you dislike about xMatters?** Lifecycle visualization wasn't too helpful and lacking customization option. **What problems is xMatters solving and how is that benefiting you?** Real-time IT incident monitor and alert sent-out system to notify IT responder about the problem. Prevent the problem to be bigger and fixes any bugs from the root. ### 11. Effective IT alert system to organize IT troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Camaliah A. | Administrator Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** What I think the best about xMatters are with its customization and integration with Slack to create alerting system. Easy to connect and access by mobile application and monitor latest alert easily. **What do you dislike about xMatters?** I have no problem with xMatters tools and features, everything is satisfying and work as they promote. **What problems is xMatters solving and how is that benefiting you?** Real-time system monitoring and instant alert triggering for IT responder. On-duty shift scheduling system management to ensure we always have IT responder to fix problem. ### 12. Robust tools - Better than what I expecting **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia H. | Account, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about xMatters?** Fast to access with robust tools to setup a 24/7 IT system monitoring and alerting system that notifying on-duty IT response team regarding IT incident. Great video tutorial guidance for learn how to operate the platform. Good structure design allow me to explore the platform freely and require little to no support from the customer support team. **What do you dislike about xMatters?** Challenging to setup, but the training video tutorial help a lot to figure out how to operate the system. **What problems is xMatters solving and how is that benefiting you?** Monitor IT system constantly and generate alert/report accurately for IT response team. Standardized response workflow for entire team for effective organisation. ### 13. Simple to use but full of premium tools and alert features **Rating:** 4.5/5.0 stars **Reviewed by:** Salvatore C. | Regional Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about xMatters?** xMatters is totally live saver for IT response team. Any anamolies/problem that the system detecting on our IT environment will be triage for its seriousness and level of importeness before the issues is alerted to suitable IT response personnel to be fix. All this step is automatic, which make it easy for our organziation to monitor the system. **What do you dislike about xMatters?** Need a proper introduction training before utilizing this software because all the tools is quite complex and challenging to operate. **What problems is xMatters solving and how is that benefiting you?** Effective IT incident management platform to monitor IT system. Easy to setup responder schedule including on-call and after office hour operation. ### 14. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** It would help configure alerts for critical jobs **What do you dislike about xMatters?** Its sometimes overloaded and would get frustration **What problems is xMatters solving and how is that benefiting you?** Critical pipelines ### 15. Tool that dies the job but needs some imprvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about xMatters?** It’s a great idea to have a scheduling tool to help collaborate and plan. It really helps to improve process flow and streamline communication by eliminating the need for separate bridge conference calling systems. The app integration is really a winner here. The automated notification through the app is something we really use well in our organization and has really helped to improve response time and resolution. **What do you dislike about xMatters?** The design of the product can surely be better in terms of the UI, intuitiveness, and ease of use. Xmatters needs better integrations with other tools like slack or Teams. **What problems is xMatters solving and how is that benefiting you?** Alerting Collaboration Planning ROTAs Availability / Notifications through the app. ### 16. xMatters is intuitive platform that solve problem with IT response **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry W. | Information Technology Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about xMatters?** Easy dashboard design to use and navigate between setting and reports. Live alert notification into responder notification inbox or SMS. Quick access to the software from mobile application to check the current status. Simple step to integrate with IT stack and IT system. Solve IT issues and filter the alert based on the severity of the problem. **What do you dislike about xMatters?** The first deployment process is long and difficult to implement. There are video training and guidance for the setup process, but it is not enough and need a direct support from the customer support. **What problems is xMatters solving and how is that benefiting you?** Saves operating cost, time to resolve and notification automation that alerting IT responder on error on IT environment and infrastructure. Recover IT function using the recovery point that the software has backup is life-saver feature for us. ### 17. xMatters: A Game-Changer for Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek K. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about xMatters?** xMatters has the following likes: Rapid Incident Response Enhanced collaboration Comprehensive Incident Management Scalability & Flexibility **What do you dislike about xMatters?** xMatters has following dislikes: Complexity Cost User Interface Performance Issues **What problems is xMatters solving and how is that benefiting you?** xMatters is primarily designed to address challenges related to incident management and digital service availability. xMatters is helping us in slow incident response times and it is optimizing the on call schedules and escalates to ensure the right people are notified promptly. ### 18. A very effective tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** Easy to use, allows you to create groups and quickly send mass messages. Moreover, it is accessible on mobile applications, so available at any time, wherever I am. **What do you dislike about xMatters?** There is no function that, to my knowledge, is not useful; however, I find that creating special date ranges (for example, during vacations) is not very simple. **What problems is xMatters solving and how is that benefiting you?** Being able to contact multiple people quickly without needing to know their contact details and the group members. The escalation system that contacts the substitute in case of no handling or no response after a certain period is great! ### 19. xMatters my favorite alert tool with real-time monitoring functions **Rating:** 4.5/5.0 stars **Reviewed by:** Ayman G. | Marketing Operation Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about xMatters?** I like the ability to send notifications to specific groups and alerts in real time, all that is excellent, but I also like that it works very well improving the workflow, notifications in order and the monitoring system is also good and useful. **What do you dislike about xMatters?** It would be great if the search system showed much deeper details. **What problems is xMatters solving and how is that benefiting you?** Generally xMatters is used for work status monitoring, incident management, real-time IT alerts system and its functions are really useful and allow us to improve productivity and workflow. ### 20. Reducing working hours and manual efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Priyal S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** 1. It is very user friendly and it is very easy to use. 2. It helps us to monitor and resolve client impacting incidents on time. 3. Our customer support has improved alot after implemnting Xmatters on our day to day life. 4. User experience tool as it is available on both laptop and cell phone so can be logged in from anywhere. 5.It is very simple to integrate it in our IT tools. 6.It also helps with alerts on different issues which prevents us to miss any critical issue. **What do you dislike about xMatters?** 1. It is time consuming as only one alert can be closed at a time which makes us tough to close all incidents. 2. Also, it takes time to load each alert which again makes it time consuming. **What problems is xMatters solving and how is that benefiting you?** 1. It helps us to resolve cirtical and client buisness impacting incidents at time. 2. It also helps us to check the people who are working on which incidents to avoid confusion. 3. It helps us to check issues also when not at desk as it can be accessed from mobile phone also. ### 21. My positive impartation to xMatters **Rating:** 5.0/5.0 stars **Reviewed by:** Gyandev m. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** xMatters is a excellent tool to log ticket in service now automatically once any issue occurs in application. I like the UI for working with tickets, assigning slot to team member based in region, reports and many more. It's intigation is very good with service now. Many of times I don't need to service now to close the ticket, it closed as well automatically from xMatters within few clicks. It's customer support is excellent to fix any issue or any new intigration. it is very easy to use. Our team uses this xMattes tool very frequently on their shift to make sure tickets are closed in time. The implementation of all intigation is very easy and smooth. **What do you dislike about xMatters?** This is not dislike but but some time I observe bil slow response while closing ticket. This is we can say kind of NIL but better if we can improve this. **What problems is xMatters solving and how is that benefiting you?** This has resolved auto logging INC ticket in service now with out any manual effort. ### 22. Performance improvement and effort saving application. **Rating:** 4.5/5.0 stars **Reviewed by:** Niraj K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** xMatters has simplified the process of contacting on-call personnel. Clean UI and simple graphics make xMatters easy to understand and use. Multiple supports like Mobile Application and xMatters Web enhance user experience. By automating the ticketing process using xMatters,its saved time and therefore leads decrease manpower efforts. The notification workflows is the best features of xMatters. Implementing things is easy as compare to other tools which we previously using. Customer support is available 24*7 for xMatters. Due to simple and easy frequency of use for this tool increased for daily. Ease of integration with mobile notification make instant alerting for any issue ocurred. **What do you dislike about xMatters?** The procedure to implement automation tasks is little bit complicated. Available videos are enough but more training videos or channels should be available to learn the uses and automation stuff of xMatters features. **What problems is xMatters solving and how is that benefiting you?** In Production support IT industry we have track lots of Incident and task tickets and that involve loyts of time and efforts. While ussing xMatters it is helping us to track and resolve our product related issue alerting by automation which save our lot of time and efforts. Drag-and-drop feature that allows us to make a personalized interaction interface where we can interact with other member to keep an eye on probable incidents and resolve ASAP. we use xMatters at organization level which integrate our alerts with service Now and helps us to manage our tickets - RITM, Incidents and change easily. FIS is using Service Now and xMatters in large scale for ITIL and Incidint management. Basically xMatters and Service now is our main tool of the product which envolves us and clients to deliver the support as per clients need and expectations. ### 23. Solve real-time notification issues and IT team responding time **Rating:** 4.5/5.0 stars **Reviewed by:** Faisal H. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about xMatters?** 24/7 IT system scans and monitoring. Real-time alert to IT team for high-level error. Provide premilinary report on the error and root cause of the problem. Simplify notification management that is easy to be used and accurate with data. **What do you dislike about xMatters?** Confusing steps to integrate with some of third party vendor software, which delayed the implimentation. **What problems is xMatters solving and how is that benefiting you?** Setup fast responding IT team to fix issues with IT system. Manage team work schedule to ensure we are covered 24/7 and has someone to attend to the error at any time. ### 24. XMatters provides a crucial support routing service that is compatible with most API's and services. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy H. | Senior Engineer - Agile Coach/SME - CI/CD - DevOps - CloudOps - SecOps, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** xMatters has some of the most top-notch support available and they are fully available to help you adopt and train others on the technology. **What do you dislike about xMatters?** There's a bit of a learning curve to xMatters. It does require good investment in time and training to get to the platform. **What problems is xMatters solving and how is that benefiting you?** xMatters help us to provide 24/7 support for oir high-level enterprise customers. ### 25. A tool that helps to avoid the production downtime and engaging the multiple teams efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** App notification prior to call - flexiblity modification **What do you dislike about xMatters?** Keeps calling me within few seconds back **What problems is xMatters solving and how is that benefiting you?** It helps to avoid calling multiple people manually during the producation issue.. We just page the group and it calls everyone by hierarchy ### 26. xMatters review:Incident Management and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Deeksha A. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about xMatters?** The Best likes of xMatters are: Robust Incident Management Comprehensive On call management Scalability Real time communication **What do you dislike about xMatters?** Dislikes of XMatters are: Cost Complexity Integration Challenges Reporting Limitations **What problems is xMatters solving and how is that benefiting you?** xMatters is helpul in solving below problems: Slow incident Responce time Ineffective On call Management Lack of Visibility into IT Operations Manual and Error prone Processes ### 27. So much potential with problem solving tools **Rating:** 5.0/5.0 stars **Reviewed by:** Enrico B. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about xMatters?** To create workflows for IT respond team to have a standardize SOP when the scanner detecting problem within IT system or software stack, is what xMatters best with. Easy design and structure to operate the platform freely need a very little support from dev team to completely implementing it with IT system. **What do you dislike about xMatters?** Too many advanced tools is quite daunting and need an extensive training to use it. **What problems is xMatters solving and how is that benefiting you?** Sent alert and notification to responder smartphone, fixing IT problem, manage IT incident. ### 28. Automating incident response and remediation using custom workflows and internal agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about xMatters?** We like the fact that we can use an agent in our local environment and execute custom workflows via the agent without compromising the security of our network. We are now using it daily in production to help automate our incident response and perform functions for remediation. **What do you dislike about xMatters?** We have found some issues with the logging verbosity. It's hard to determine where the problem is at times due to a lack of visibility into the logs of the agent and/or workflows. **What problems is xMatters solving and how is that benefiting you?** We are able to automate certain functions that would normally require a response from multiple teams in the off hours and speed up our time to recovery without involving excess personnel. We have built workflows that are triggered by outside alerts which leads to even greater automation and hands-off processing of incidents. **Official Response from Samantha Brown:** > We appreciate your positive review on G2! Your feedback is invaluable and helps us continue to improve in automation and custom workflows. Thank you! ### 29. Best user friendly and time saving application **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about xMatters?** 1. Automatic ticket creation on alerts. 2. Easy to use as the UI is user friendly. 3. Provides 24*7 customer support. 4. Our client support improved a lot after using this application. 5. Simple to understand and easy to integrate with our application. 6. Best option to use it on mobile phones as well which helps to get instant alerts over phones even if we were not near to our systems. 7. Application is very useful and easy, so we use it very frequently. **What do you dislike about xMatters?** There is no way to bulk acknowledge and close the tickets. **What problems is xMatters solving and how is that benefiting you?** It is creating the auto INC ticket when we receive alert which reduces time to create the INC tickets manually. **Official Response from Samantha Brown:** > Hi Kiran, Thank you for your kind review on G2, and your details list of features that you like best. We value your feedback and are happy to know you’re satisfied with our service. ### 30. Scan and triage IT problem **Rating:** 5.0/5.0 stars **Reviewed by:** Annabelle H. | Operation Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about xMatters?** Scan, triage and sent-out notification to on-duty responder for IT issues that its detecting. Automatically filter type of incident category before sent-out notification to responsible team. Integration with Slack to create channel and Jira to create issues as part of the workflow to respond to incident. **What do you dislike about xMatters?** Calendar on Teams software isn't responding with the integration. We are now utilizing two different calendar format and it is not efficient for our operation. **What problems is xMatters solving and how is that benefiting you?** Simplify escalation process by automating the the notification. It is crucial for us not to missing any IT issues alert and responding to every incident notification. ### 31. More than you could ask for! **Rating:** 4.0/5.0 stars **Reviewed by:** Jan J. | QA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about xMatters?** user friendly, responsive interface, variety of options **What do you dislike about xMatters?** configuration can be tricky sometimes, but after a while you will get it **What problems is xMatters solving and how is that benefiting you?** monitoring and alerting for our microservice environment ### 32. Excellent result after installing xMatters **Rating:** 4.5/5.0 stars **Reviewed by:** bustaman k. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about xMatters?** Monitoring capabilities in real-time in crucial for keeping everyone informed.The dashboard's user-friendly drag-and-drop design allows for quick and easy use. xMatters offers customizable option, improving flexibility. The application also offer simplified incident management capability, allowing on-call team to acces the error quickly. **What do you dislike about xMatters?** It could be my phone connectivity problem, but I constantly having problem with delayed SMS notification to show-up. Some features is complex to setup and need heavy support from the opsdev team. **What problems is xMatters solving and how is that benefiting you?** The ability to address issues and transfer on-call duties directly on the screen is really convenience. Our incident management is drastically enhances, which is the main advantages after xMatter deployment.Reduce down-time to the minumum by fixes error and problem by the IT stack within the time-frame. ### 33. xMatters is decent and recommendable to others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** There are lot of best qualities but Status pages automation and AI usage are the best ones for us. **What do you dislike about xMatters?** Not able to resolve multiple alerts in a single click **What problems is xMatters solving and how is that benefiting you?** Reducing many manual interventions ### 34. Reduce interruption and automating issues alerting management **Rating:** 4.5/5.0 stars **Reviewed by:** Zulinah S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about xMatters?** Automatically send push-out notification to on-duty responder for issues/bugs that It detecting in the program. Analyzed the scenario/alert category before assigning the alert to a suitable responder tier. Review alert impact after problem is fixed for analytic report. Make alert responding worflow easy and able to easily integrate with ServiceNow for faster remediation work. **What do you dislike about xMatters?** Need more calendar integaration option as we use our own build-in calendar management. Right now, we had to use two seperate calendar system which is ineffective and confusing. **What problems is xMatters solving and how is that benefiting you?** We are now effective with responder shift schedule and only responder on-duty will get notification for problem outside the office hours. Incident collaboration and management for our financial system is secure after xMatters deployment. ### 35. Great Tool for Managing On-call and Incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** Xmatters has plenty of integrations so an engineer can be notified about events/incidents from a variety of sources. The app, calling feature, SMS, and email alerts are always on time and notify the correct individual. **What do you dislike about xMatters?** The scheduling process is clunky to not only see who is currently on call, but also to do the scheduling itself if we lose a teammember or need to add a new engineer to the rotation **What problems is xMatters solving and how is that benefiting you?** Removing the human factor of calling egineers for incidents. We now receive calls immediatly when there is an issue vs. 5 to 15 minutes later with a NOC engineer "eyes-on-glass" then finding the correctm team to call. ### 36. Events and incidents notification center **Rating:** 4.5/5.0 stars **Reviewed by:** Habib Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about xMatters?** Problem can be prioratized based on it severity, and there is a structured plan of action or worker on-call to solved issues in real-time. I really like xMatters easiness in providing accurate details on schedule and notification. **What do you dislike about xMatters?** Some issue and delay when I set SMs as my notification medium. I had to opted for email back to get an accurate and time sensitive email notifictaion. **What problems is xMatters solving and how is that benefiting you?** It is increadibly convenient to be able to handle problem and transfer on-call tasks directly to the screen. The major benefits after xMatters deployment are the automation and improvement that it has for our incident management. Minimixing downtime for application and resolve error in the time frame. ### 37. I use xmatters as part of my job to be alerted about production incidents. **Rating:** 4.0/5.0 stars **Reviewed by:** Konrad A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about xMatters?** I appreciate the way the information is arranged in the email we receive. You clearly see the error, the link to the incident, and the server involved. **What do you dislike about xMatters?** This is the emergency alert from the mobile app (:-) laugh), but it sounds loud even if you're sleeping it wakes you up. It's good, but it's still unpleasant sometimes. **What problems is xMatters solving and how is that benefiting you?** We use Xmatters to get alerted about IT incidents. And it has been doing its job well so far. **Official Response from Samantha Brown:** > Konrad, we are delighted to read your review on G2. Thank you for your kind feedback and for choosing us! ### 38. Quick access and easy to operate **Rating:** 4.5/5.0 stars **Reviewed by:** Marina B. | software engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about xMatters?** Fast to acess and easy guidance to follow. Help me aware of IT status, great system fucntion and notification. **What do you dislike about xMatters?** When setting up the system for the first time, it is challenging and not easy. **What problems is xMatters solving and how is that benefiting you?** For alerting IT personnel when IT system faced with error and problem. To get latest alert status, the status updater is helpful. ### 39. Great Alerting tool for everyone. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about xMatters?** xMatters is very easy to use, and is usable on both Android and iOS Platforms. We use it every day, and have not had any issues yet. We are able to integrate custom API scripts into xMatters for alerting for very specific needs. It is very easy to setup, and you hit the ground running with this solution. Our customer support of our clients has increased significantly, and we have less complaints of missed alerting. **What do you dislike about xMatters?** Closing only one alert at a time is a hassle, if there was a way to acknowledge a batch amount of alerts that would make this tool incredible. Swapping "On-Call" shifts with another employee is kind of hard to understand at first. **What problems is xMatters solving and how is that benefiting you?** xMatters helps us solve the issue of On-Call alerting, especially after hours. It also helps respond to specific SLAs for customers when an incident does occur. ### 40. Extremely valuable service partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about xMatters?** xMatters is not just committed to delivering more whith their continual improvement Development. They are fully commited to helping you benefit from the new features. I can always reach my account contacts when needed and they have worked to line up help with every issue we haved faced. I will also say when there is an issue (which is rare) they are the single most responsive provider or vendor I have worked with in 20+ years in IT. **What do you dislike about xMatters?** Price point is a bit high compared to competing solutions. For a larger organization or business where critical communication is a priority they are worth every penny. **What problems is xMatters solving and how is that benefiting you?** We leveraged the functionality heavily to support the build out of our Major Incident Management process, Improve SLA's by decreasing response time, and support recover and DR functions. **Official Response from Samantha Brown:** > We’re so grateful for your review on G2. Thank you for your feedback about our development and account contacts, and for being a valued customer! ### 41. Robust and effective tools to triage IT application problems **Rating:** 4.5/5.0 stars **Reviewed by:** Sulaiman K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about xMatters?** xMatters's real-time communication across several channel, automatic escalation, and on-call scheduling management is the most noteworthy features by this platform that has help our organization. Easy workflows are created easier with its integration with various IT service platform. **What do you dislike about xMatters?** xMatters really need to revampe its user interface design to make it more user-friendly and help user to navigate its tools easier. **What problems is xMatters solving and how is that benefiting you?** Powerful reporting and analytics has enhance our business incident management procedure and make decision based on accurate information and facts. All these is unified and worked together to make the IT system better and faster. ### 42. Good tool for monitoring the alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** xMatters is a tool that we use daily to track the alerts that are raised for our monitoring puspose. The multiple integration availablility of the tool with emails, API, etc is great. Integrated with SNOW, we can track the number of alerts received with incident creation. The reporting module is also greate. **What do you dislike about xMatters?** The User interface should be a bit more user friendly, especially, when the alerts are acknowledged and resolved. **What problems is xMatters solving and how is that benefiting you?** xMatters helps tracking the monitoring alerts that are raised by our powershell scripts help us to work on them and take timely actions to avooid any kind of service interruptions. ### 43. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about xMatters?** xMatters is easy to use. For my IT duties, it has great functions. **What do you dislike about xMatters?** When trying to duplicate a message for an update, it is sometime hard to find. Wish the filter was a little more robust. **What problems is xMatters solving and how is that benefiting you?** Use this to send out status updates on Incident Mamagement. ### 44. Great help in solving our IT alert and notification problem **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about xMatters?** Solve our responder shift schedule to ensure we always have on-call responder to solve IT issues. Easy dashboard design to find tools like alert center and schedule management. Implementation is quick and has no proble to connect with our current IT system. **What do you dislike about xMatters?** We have use it for two years long and has no dislike with the operation and tools of this platform. **What problems is xMatters solving and how is that benefiting you?** Coordinate or IT responder on solving and responding on IT alert and notification. Make the alerting SOP easy and alerting the right person. ### 45. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Program Development | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about xMatters?** Timeline and ordering of notification for calling or emailing **What do you dislike about xMatters?** That if I respond to notification in mobile app, x matters keeps calling with allert from other country numbers. **What problems is xMatters solving and how is that benefiting you?** It solves our on call shifts.. ### 46. Absolutely amazing. This tool gets the job done perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about xMatters?** Ease of use, the alerts work very very well and we have managed our shifts extremely well using this tool. Adding users and shifts are easy, testing devices used is a very nice feature. It has been very easy to integrate to our global service operation. The implementation has been flawless **What do you dislike about xMatters?** There isnt anything that I dont like about it, I use it weekly and its the easiest tool to use **What problems is xMatters solving and how is that benefiting you?** It helps us co-ordinate in getting the right teams and people involved in the event of a major incident our outage **Official Response from Samantha Brown:** > We’re thankful for your review on G2 and the results of the implementation and that you are using the tool weekly. Your feedback is essential in helping us grow and improve. Appreciate you taking the time. ### 47. Triage and solve IT problems and issues **Rating:** 4.5/5.0 stars **Reviewed by:** Max M. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about xMatters?** Easy monitoring tools to scan, find and alert on problem the application found. Integration with SNOW help to track alert and status in real-time. Generate reports automatically for weekly incidents that its record. **What do you dislike about xMatters?** Need a simpler dashboard interface design to update incident status. Nothing more that I dislike with this software. **What problems is xMatters solving and how is that benefiting you?** We use the powershell script to automatically alert us on problem that it detect on the IT systems. Quicker detection will help to resolve issues quickly and prevent any service interruption with business. ### 48. Simple and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Eliza A. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about xMatters?** xMatters is a reliable platform to help setup IT alert and notification system for any problem with our IT system. Easy to customized to deliver what we require. **What do you dislike about xMatters?** Lacks of documentation to solve problem with the platform ourself. Other than that, I have no other dislike with xMatters. **What problems is xMatters solving and how is that benefiting you?** xMatters solve issues with slow respond from our responder for IT issues. It has also eliminate problem with responder shift schedule and their preferred notification medium. Our IT alert center has now work effective and efficient. **Official Response from Samantha Brown:** > Eliza, we’re grateful for your kind words and for taking the time to leave a review on G2. Your feedback helps us improve and serve you better. ### 49. Automated workflow process for IT alert system **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about xMatters?** Automation with IT alert ticket and auto assign task to responder. Faster resolution by the responder on IT problem. Helpful customer support to assist on implementation process. **What do you dislike about xMatters?** Nothing to dislike with xMatters. It has provide the solutions that our businesss need to maintain IT process and security. **What problems is xMatters solving and how is that benefiting you?** Workflow automation has solved response issue by our IT resolver on IT problem that can impacting customer business service. Qucikly resolve IT issues within designated time and keep track on all incident in one place. **Official Response from Samantha Brown:** > Ryan, thank you so much for your thoughtful review on G2! We appreciate your feedback and are glad to hear you had a positive experience. ### 50. xMatters review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about xMatters?** xMatters has significantly simplified the process of contacting on-call personnel. Previously, our company relied on Excel sheets for each department's on-call schedule, which often led to user errors such as outdated information or incorrect phone numbers. With xMatters, the hassle of hunting for the right team and contact details is eliminated. Users can easily search for the required team and message them using the integrated messaging feature. Additionally, the ability for on-call individuals to instantly join bridges is a significant advantage. Integrating xMatters with ServiceNow is definitely huge plus. **What do you dislike about xMatters?** The present "cloud-based" technologies become unusable if there are upstream DNS issues, a situation applicable to any cloud service provider. Also, text-to-voice is sometimes unclear. **What problems is xMatters solving and how is that benefiting you?** xMatters' solution significantly improves our IT alerting process, enhancing our operational efficiency and minimizing downtime. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+18%3A41%3A30+-0500&secure%5Bsession_id%5D=38839f2d-30a7-4c76-9de2-04bbdef7a293&secure%5Btoken%5D=abac109a08b185fc5b7f56b82e11f57c289c2cde2542276ed49fcbfa905b3c55&format=llm_user) ## xMatters Integrations - 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Proactive Assistance - Decision Making ## Top xMatters Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)