--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 789 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 789 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 789 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. (62 reviews) - Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. (54 reviews) - Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. (50 reviews) - Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. (43 reviews) - Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. (26 reviews) - Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. (22 reviews) - Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. (17 reviews) - Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. (16 reviews) - Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (13 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews) ## xMatters Reviews ### 1. xMatters ease of use to manage our incident notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Nania L. | Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about xMatters?** I like the quick learning curve and ease of use in different scenarios and especially the ease of integration with other applications. I also like the alerts on critical issues and that ServiceNow easily links and notifies the appropriate party. **What do you dislike about xMatters?** Alerts and statistics displayed on the dashboard are sometimes not accurate. **What problems is xMatters solving and how is that benefiting you?** It is a platform that I would probably recommend because it is easy tto use and set up and solves many problems in our communication for example ticket issuance schedule management and its available integrations make work easier. ### 2. xMatters simple and reliable with easy to understand functions **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo O. | Major Incident Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about xMatters?** I like and am satisfied with the xMatters service because it offers reliable tools for customized notifications according to our needs and the functions are easy to understand and I like being able to manage incidents comfortably. **What do you dislike about xMatters?** Arguably, the cost of the license is somewhat high. **What problems is xMatters solving and how is that benefiting you?** It has been used for a long time to manage incidents, benefiting from IT Alerting and improving the multidirectional notification process with good scalability and flexibility, and in general everything is going well. ### 3. xMatters Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Nithish P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about xMatters?** It is very useful and it is integrated with service now which helps us to access our incidents with ease. **What do you dislike about xMatters?** as of now , we did not find major drawback in xMatters **What problems is xMatters solving and how is that benefiting you?** it is helping us to assign the service now tickets with ease without accessing the portal of service now ### 4. Improves flexibility in managing IT incident and complex IT issues **Rating:** 4.0/5.0 stars **Reviewed by:** Ranjan S. | CTO, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2025 **What do you like best about xMatters?** xMatters is famously known to help simplifying IT alert and notifying on-call IT response team, especially for problem happen outside working hours. The dashboard interface design is intuitive and not making the software feel too crowded or complex for a daily usage. **What do you dislike about xMatters?** Report tracker and analytics need some improvement on metrics customization. Not all the data can be included on the report and need to seperate report for it. **What problems is xMatters solving and how is that benefiting you?** The alert system will only sent the IT incident alert to on-duty team and have heirarchy for who to call if the on-duty team is not responding after several alert has been sent. Help responder to follow correct SOP to quickly solving IT issues. ### 5. Xmatters transformed our on call experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon Ragnar V. | Collaboration expert, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about xMatters?** xMtters is highly compatable with our current solutions and easily integrates with any workflow that happens to be needed on the modern enviroment we face today in the market. We have been using xMatters for our 24/7 alerts and things have been great since the beginning! Installing and logging into the app is easy! Viewing alerts and acknowledge them or escalate them to higher support or a collegue! Full compatability with any phone or device in use. Customer support is fantastic and very friendly! Implementation was fairly straightforward and support stepped in when needed! **What do you dislike about xMatters?** Needs some more control over alert sounds, volume etc **What problems is xMatters solving and how is that benefiting you?** xMatters help us dispatching the right person at the right time! Allows us to see every detail needed and provides handy interface ### 6. Best tool for Incident management & improved incident response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about xMatters?** xMatters allows effortless workflow creation through drag-and-drop tools and enables automated, targeted notifications during service disruptions via channels like SMS, Slack, email, and app alerts. While integration was extensive, the automation benefits significantly streamlined incident response **What do you dislike about xMatters?** I have never encountered any issues while working with xMatters **What problems is xMatters solving and how is that benefiting you?** xMatters solves the problem of delayed incident response by automating alerts and escalations. It ensures the right teams are notified instantly through preferred channels, reducing downtime and manual effort, and improving overall service reliability. ### 7. xMatters is a very recommended software app in organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanth T. | senior software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about xMatters?** It is very helpful , and easy to use and recommended software app. **What do you dislike about xMatters?** There is no dislike about xMatters I recommended the app to other organisation as well. **What problems is xMatters solving and how is that benefiting you?** It is used to alerting the people like when we have an issue like p3, p2 , p4, p5 based on criticality we set up alert using xMatters app. ### 8. working with xmatters as good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about xMatters?** Number of features , alerting system as per criticality **What do you dislike about xMatters?** No drawbacks about xmatters, lot of knowledge we gain while working with xmatters, Thankyou **What problems is xMatters solving and how is that benefiting you?** we page Core SRE's & BT members whenever there is an issue, quick response , its used for slack servicenow, and jira tools for alerting , we can schedule the xmatters alert timings as per shifts, happy of using xmatters and we can gaining the knowledge from this tool. ### 9. Easy to use and helpful for IT industries **Rating:** 5.0/5.0 stars **Reviewed by:** Kartheek D. | Senior Software Engineer., Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about xMatters?** Easy of use, alerting system was good and we can notify the people directly **What do you dislike about xMatters?** No comments regarding the app such a useful app is xMatters. **What problems is xMatters solving and how is that benefiting you?** we can notify people directly, or target groups to message whoever is on call, solving the problems via service now alerts using xMatters. ### 10. The perfect tool for incident management with great flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Guy E. | Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about xMatters?** I like xMatters because it is very easy to use and offers great flexibility and customization. On top of that, it is good for managing incidents, it is useful for triggering alarms and it is easy to look up contact details. On the other hand, I like that the user interface is intuitive and that the onboarding was easy and the customer service is always available. **What do you dislike about xMatters?** At first glance it seems confusing and it is a bit difficult to understand some of its functions. **What problems is xMatters solving and how is that benefiting you?** It solved all our problems with incident management, helps us avoid problems and obstacles, is easy to use, helps us schedule on-call and is excellent. ### 11. Excellent Automation Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Shravan Kumar K. | Senior Software Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about xMatters?** We have multiple options to get pages while using xmatters calls and it has cloud to cloud integration,becoming the voice and interface of automation engine **What do you dislike about xMatters?** I dont see any drawbacks so far while using the xmatters application. **What problems is xMatters solving and how is that benefiting you?** xMatters is helping us to ensure that our incident management so that we wont miss any incidents in our project on daily basis ### 12. A versatile tool for fixing digital issues and compliance **Rating:** 4.0/5.0 stars **Reviewed by:** akash k. | assistant technical manager, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about xMatters?** xMatters provides rapid responses to digital disruptions and a valuable tool in fixing problems with digital systems. It helps in creating detailed reports and it is useful with audits and tracking. It helps in handling user's issues and stay compliant with industry rules. But when it comes to advanced reporting, it takes time. **What do you dislike about xMatters?** Sometime I feel that setting up xMatters becomes complicated, especially when teams do not have a lot of technical experience. if we see, the reporting feature is greatly customized but the layout could be simpler. **What problems is xMatters solving and how is that benefiting you?** The standout feature about xMatters is its automation. It helps in solving issues without taking any manual action. In this way it helps in preventing mistakes and ensures that thing should run smoothly. The reporting tool provide a clearer view of what's happening. xMatters keep sending alerts to the right people with step-by step instructions, so problem get solved faster. ### 13. Nice to have xMatters during late-night issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Aamir S. | Senior DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about xMatters?** xMatters is my favorite tool for handling incidents like after-hours outages. It's so seamless that our SREs can spring into action from any device they might choose to be on - from laptops to mobiles. When we had a cluster and load-balancer issue during the night when, because of xMatters real-time alerts, our team was able to respond to it from their devices in an orchestrated way, containing the incident in 30 minutes, and we could go back to sleep. The monitoring and automated alerts are 24/7, so we never get taken unaware. It's like having an additional view of our infrastructure, which has been pretty stable. **What do you dislike about xMatters?** Integrating xMatters with our existing stack was a laborious task as it demanded ongoing support from our platform team, who had to set everything correctly. Even now, we need some minor adjustments now and then to have it running right. **What problems is xMatters solving and how is that benefiting you?** xMatters expedites incident response orchestration between Admin, DevOps and Dev teams, hence improving our MTTR levels totally. The run book of workflows has imposed organization on our process, which is an enormous part of the procedure, especially given that each minute counts. In tense situations, the presence of all people working towards the same end is the distinguishing thing. ### 14. xMatters makes on call a breeze **Rating:** 3.5/5.0 stars **Reviewed by:** Carolyn G. | Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about xMatters?** I like that you can customize how you get alerted and the time increments if you want to set repeat notifications. **What do you dislike about xMatters?** There should be a yes option instead of a number to reply to texts to escalate an incident, it can escalate an incident on accident if you make a typo. **What problems is xMatters solving and how is that benefiting you?** It sends us alerts on servicenow incidents that need a quick response. ### 15. "Happy to review xmatters" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about xMatters?** Ease of Use, Ease of Implementation, very helpful to reduce the work for employees **What do you dislike about xMatters?** no drawbacks about xmatters, we are thankful about this product, such a good tool for IT industries **What problems is xMatters solving and how is that benefiting you?** Manually notify the users as per criticality of incidents, scheduling timing we can set based on shifts, it will help to receive the notification in mobile or webapps to notify user via alerting system. ### 16. So fast notifications that we fix the problem before a customer notice. **Rating:** 4.5/5.0 stars **Reviewed by:** Anna C. | Senior Administator/DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** Becoming quite attached to xMatters as our notification platform is something important. In addition to sending multiple emails, we are no longer using spreadsheets in our on-call rotations. Just a few weeks ago, a major database outage occurred at 3 AM, and our xMatters totally alerted and called our database team via both Slack and phone calls in a matter of seconds. The integration capability which this platform has is the most beneficial factor for us. As soon as I decided to use simple code snippets to filter alerts, I was able to stop such unnecessary alerts from our monitoring system which previously called on our engineers. The mobile app is great during my commute, allowing me to manage schedule changes on the go. **What do you dislike about xMatters?** As for the point that I consider a pain in my neck, it is the limitation of custom rotation patterns. Using a rather complicated method with subgroups to do a two-day rotation schedule was what we had to do. **What problems is xMatters solving and how is that benefiting you?** In high-pressure situations, the rapid notifications provided by this xMatters have drastically reduced our response time - I remember one case when we fixed a database issue before most customers even noticed the problem. ### 17. Streamlining incident management with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Sekhar K. | Senior Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** Xmatters is great automating incident response and improving communication across the teams . it helps us for on-call management and multichannel notifications **What do you dislike about xMatters?** user interface need to be developed for best view **What problems is xMatters solving and how is that benefiting you?** It solves the problem of incident management and communication breakdowns between the teams . the respective people for the issue are alerted immediately . ### 18. xMatters is a must-have for organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter P. | Product Delivery Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** Its reliability, flexibility, and automation capabilities make it one of the best IT alerting and incident management platforms on the market. Would highly recommend for IT operations, DevOps teams, and enterprise incident management! **What do you dislike about xMatters?** The max json character limit in a incident body can sometimes be frustrating **What problems is xMatters solving and how is that benefiting you?** Xmatters helps us get fast and consistent alerting for our products ### 19. Powerful tool to ease my Oncall support. **Rating:** 4.5/5.0 stars **Reviewed by:** Kalyana chakravarthy N. | Senior software engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about xMatters?** We use xMatters almost every day in our work. It has wide verity of features like oncall reports and keeping track of all the events. When it come to integration it supports most of the industry standerd tools like slack etc. I maintain a group and workflows in xmatters for our team. It made my job easy to schedule oncall by using shifts and oncall rotations. On the workflows its code feature to format/filter or any type of actions in inbound/outbound integrations are easy to imlement. Its ease of creating abscence is one good feature and verity of platform support to use on a fly in any device. I mainly like the video tutorials and api support. **What do you dislike about xMatters?** One feature It is lacking in on-call rotaion. That is, When we want to rotate 2 oncall memebers on a defined 2 day or 3 day rotaion it isn't supported today or no option to make it. It would be a great improvement if xMatters could implement this. Since it isn't available I'm defining subgroups and had to rotate subgroups in a primary group. **What problems is xMatters solving and how is that benefiting you?** Primary It notifies when I needed in a critical incidents. ### 20. xMatters - A great Tool to have for Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu G. | Service Delibvery Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** The ease of use in setting up workflows to perform various tasks to contribute to our monitoring of the environment. We being a monitoring team, really love the SMS feature that xMatters offers, as we can be away from our desk and can get back as soon as something critical comes up. Ease of integration is also something that greatly helped us in implementing the integration with Datadog. **What do you dislike about xMatters?** I would say that setting up of a On-call roster for calling individual team members is a tedious job. **What problems is xMatters solving and how is that benefiting you?** The SMS Feature and 3rd party tools Integration are the ones that we use the most in our daily BAU. We have integrated our xMatters instance with Datadog so any alert identified by Datadog is sent to us by the integration as an SMS. This greatly helps us as a monitoring team as we can afford to be away from our desks and will know in case anything critical needs our attention. The ease of setting up the integration via a workflow is again something that helps us as we have setup multiple workflows for ddifferent platform teams who are making use of the SMS feature as well. ### 21. Effective ways to get notified about alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhansu Sekhar S. | Senior Lead Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about xMatters?** getting call and messages if missed the notification in application. **What do you dislike about xMatters?** Sometimes after acknowledging/ resolving, still getting back to back call. **What problems is xMatters solving and how is that benefiting you?** Getting alerts in case away from desk. We don't need to actively monitor the jobs anymore which will increase productivity. ### 22. "Thankyou xMatters" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about xMatters?** Alerting system, quick response messages and paging to person via app **What do you dislike about xMatters?** no dislike it is a very good app, such a alerting system is grateful thing **What problems is xMatters solving and how is that benefiting you?** while we are facing critical issue, It will help to alert the users quickly and we came to know the issue as per criticality we reach out to BT and resolved the issues ### 23. its is very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Shashidhar T. | Senior software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** calls and alerts are very good. I always use it. **What do you dislike about xMatters?** its too good to say anything bad about it. **What problems is xMatters solving and how is that benefiting you?** xMatters primarily solves the problem of inefficient incident management by automating workflows and delivering targeted notifications to the right people at the right time, allowing for faster issue resolution ### 24. Incredible experience with xMatters to send notifications and manage issues **Rating:** 5.0/5.0 stars **Reviewed by:** Haithem L. | Major Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about xMatters?** Overall, this product is excellent because it really works and has a nice interface and good features, especially the tracking and reports viewing. I also really liked the customizable templates and the support team is always quick to respond. **What do you dislike about xMatters?** The cost per licence is a bit high. Thats my only complaint. **What problems is xMatters solving and how is that benefiting you?** Since I started working with this tool everything has been very beneficial as it is an easy to use tool for both administrators and end users. It is recommended and solves problems in general and I love it. ### 25. Very useful incident management system **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi Kumar G. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** it is very easy to use and offers great flexibility . I like this feature **What do you dislike about xMatters?** not much, i don't find major issues with xmatters **What problems is xMatters solving and how is that benefiting you?** It's very useful to solve problems when occurs, easy to reach proper team or person to get resolve ### 26. An overall good tool for incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Louis A. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about xMatters?** I like it because it is powerful yet versatile to solve multiple problems and I love that I can create groups for alerts and APIs for ourselves and it offers automatic incident communication features, plus I love that it is quite simple and easy to use. **What do you dislike about xMatters?** Nothing that is relevant and affects its use, but I would like to see a small improvement in the user interface. **What problems is xMatters solving and how is that benefiting you?** The experience with XMatters is excellent because we use it mainly for IT alerts, incident management and as a notification tool for specific alerts and its features and functionalities proved to be able to meet our needs that we were looking for in this product. ### 27. xMatters good for major incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Mario C. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about xMatters?** I like how easy it is to use and work with this tool because of its functionalities for incident management and it is simple with great potential. And I definitely loved how efficient and effective it is and also that it offers very good customer service. **What do you dislike about xMatters?** Some aspects such as reporting and interface need to be improved. **What problems is xMatters solving and how is that benefiting you?** There are many problems that have been solved with xMatters, for example we can now manage incidents and its IT alerting features are excellent and we benefit form it and its great. ### 28. Saving us $$ **Rating:** 5.0/5.0 stars **Reviewed by:** Darren S. | Systems Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about xMatters?** Getting the right people involved quickly when we have critical outages has been extremely valuable. **What do you dislike about xMatters?** I don't really have any complaints. So far the product has been extremely reliable. Sometimes there are some user reports that notifications can be buggy, but I haven't verified those and they seem to be user error most of the time. Maybe sometimes it's too configurable? **What problems is xMatters solving and how is that benefiting you?** We used to have a hard time getting our teams involved with critical issues in off-hours. Now we seem to get these issues resolved faster and with more reliability because of the mobile app. ### 29. XMatters review **Rating:** 5.0/5.0 stars **Reviewed by:** Sabareswaran R. | Database Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** Options to have multiple ways of communicating with the on call person via email, automated phone call, SMS. **What do you dislike about xMatters?** Nothing, every feature is detailed and good to use **What problems is xMatters solving and how is that benefiting you?** As a prodution support member, it is very helpful with our on-call rota planning and execution for the whole year. ### 30. Far Superior to Everbridge **Rating:** 4.5/5.0 stars **Reviewed by:** Makala D. | Sr. Specialty Systems Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about xMatters?** Navigation and integration are much more fluid with xMatters than multiple other prod support tools i have worked on. **What do you dislike about xMatters?** When logginng in using biometrics on iOS is sometimes pretty buggy. **What problems is xMatters solving and how is that benefiting you?** Excellent integration with ServiceNow and easier use of handsets to work incidents as needed. ### 31. Excellent tool that meets our needs with positive results **Rating:** 5.0/5.0 stars **Reviewed by:** Miz T. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about xMatters?** It is easy to use most of its functions, it also offers the possibility to create groups for alerts and send notifications to different groups and the interface is very flexible which makes it pleasant to use when creating multiple alert programs. **What do you dislike about xMatters?** The truth is that the assistance team has not been able to clearly clarify some doubts. **What problems is xMatters solving and how is that benefiting you?** So far xMatters has been very functional, useful and effective for incident management, creating alerts easily and efficiently and saving a lot of time thanks to its automation and integration with some of our essential tools. ### 32. easy to use and very powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi K. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** it is very helpful to track daily activities **What do you dislike about xMatters?** I see no major dislikes observed in xmatters **What problems is xMatters solving and how is that benefiting you?** It mainly used to reducing the toil and easy to solve problems ### 33. Easy-to-use and configure SaaS-based application for incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Magalie B. | Account, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about xMatters?** It is easy to use, design and configure messages. I liked the interface and its functionalities to manage incidents and send messages. I find it very easy to use and the learning curve is good. **What do you dislike about xMatters?** I dont like the filters in the search, they are almost never accurate. **What problems is xMatters solving and how is that benefiting you?** It is very useful for managing incidents and emergency notification, plus the tracking is good and you can see live reports. And everything runs smoothly and response times are excellent. ### 34. My positive experience with xMatters for ticketing and alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan S. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about xMatters?** It is good and useful for notifications and ticketing. I like being able to manage ServiceNow incidents and also that it allows you to receive critical notification and reports of problems is a good advantage. **What do you dislike about xMatters?** I wish they would improve group creation a little bit because I feel that it lacks customization. **What problems is xMatters solving and how is that benefiting you?** It is frequenlty used for its IT alerting system, incident management, ticketing and problem resolution with notifications to the appropriate parties and servers its functions in our company. ### 35. Incident Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about xMatters?** Excellent incident management system that ensures tech execs and support personnel are kept fully aware of production alerts and incidents. Easy to setup and configure and alerts are clear and concise. **What do you dislike about xMatters?** Nothing springs to mind. xMatters does everything it's supposed to do. **What problems is xMatters solving and how is that benefiting you?** xMatters is helping us to ensure that our IT alerting and incident management is of a high standard and enables us to provide more resilient systems for our business. ### 36. Simple tool with great power to manage major incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Irem U. | Incident Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about xMatters?** I like it because it helps us with important things to manage important problems and its ability to solve problems in time is useful because it addresses the problems. I also really liked the user interface. **What do you dislike about xMatters?** In fact, it has not presented any failures and therefore there is no displeasure. **What problems is xMatters solving and how is that benefiting you?** It is certainly a great platform in this area for IT alerts, incident management and the emergency notification system is extremely useful and so far is excellent in meeting and resolving our issues. ### 37. xMatters - great tool for incident management with alerts **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about xMatters?** xMatters is versatile and powerful. I like its system for managing and tracking records and it works well as an alerting tool. I like its monitoring and ticketing system. **What do you dislike about xMatters?** The user interface could be better and more intuitive. **What problems is xMatters solving and how is that benefiting you?** It is useful for incident management with the IT alert system and powerful for resolving multiple issues at once. It was well worth the implementation of xMatters. ### 38. xMatters simple tool but with great potential **Rating:** 5.0/5.0 stars **Reviewed by:** Balthazar P. | Release Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about xMatters?** Overall it is excellent and extremely useful. I liked that it provides a great overview of the notification system and the alerts are excellent. I like it for assistance if needed and it is very good, especially for its functions. It is easy to learn and use and has most of the functions we were looking for. **What do you dislike about xMatters?** It is easy to use, but some of its functions overwhelm us. **What problems is xMatters solving and how is that benefiting you?** I needed an incident management tool and xMatters was the best choice because I love this product because it takes little time to get familiar with it and it helps us a lot to set up guard rotation, alert functions and it is fantastic. ### 39. Perfect Tool for Incident Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about xMatters?** This tool helps us for better incident management in our day-to-day work also this helps us in integrating with different softwares. **What do you dislike about xMatters?** So far i didn't seen any drawbacks with this xmatters application **What problems is xMatters solving and how is that benefiting you?** Mainly we are using xmatters in IT operations to manage on call rotations and effectively resolve IT Incidents ### 40. Best Tool for Incidents Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about xMatters?** Xmatters i widely used in software industry ,its largely used for tracking incidents,summaries and descriptions of the incidents. **What do you dislike about xMatters?** So far i dont see any drawbacks with xmatters. **What problems is xMatters solving and how is that benefiting you?** Mainly xmatters let us know how long is the incident impacted the business by checking the duration of the incident from records. ### 41. Reliable platform to automate alerting workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Naveen D. | Assistant Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** It supports easy integration with different workflows for alerting and doing callout. **What do you dislike about xMatters?** xMatters could provide more ready to use workflows **What problems is xMatters solving and how is that benefiting you?** We used to have a separate IT BPO team to monitor the email alerts for our applications. On receiving an email BPO team would call the L2 team to check and act. Using xMatters we have automated the flow, so when any new email alert is called and published to xMatters then a new workflow is triggered to do an automated callout to the L2 team. This helped us by saving the costs of not using a separate BPO team and also avoided manual errors done by the respective team. ### 42. Easy to use, efficient, organized and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp M. | Lead IT Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about xMatters?** The best aspects of xMatters are its customizability, reliable mobile app, and robust, stable integration service. **What do you dislike about xMatters?** Our internet domain certificate was close to expiring, which was stressful given our responsibility to customers, but the support team helped us quickly. **What problems is xMatters solving and how is that benefiting you?** xMatters ensures that critical alerts reach the right people both during and outside business hours, delivering notifications across any device in multiple formats tailored to each persons preferred communication method. ### 43. Best Tool for On-call Management and service Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about xMatters?** xmatters is the best tool for on -call management which helps us in managing shifts rotations. **What do you dislike about xMatters?** So far i dont see any draw backs with xmatters **What problems is xMatters solving and how is that benefiting you?** Xmatters is mainly helping us in shift schedules,shift rotations,alerting us on the alerts incidents ### 44. Xmatters review **Rating:** 4.0/5.0 stars **Reviewed by:** Filip W. | QA, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about xMatters?** Event alerting is awesome. Automatically escalate to the right people, schedule with ease **What do you dislike about xMatters?** In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost **What problems is xMatters solving and how is that benefiting you?** We are using xMatters for our on call duty. I have no problem with it and i like it We integrate in with Grafana ### 45. Excellent performance for IT incident alert & notification system **Rating:** 4.5/5.0 stars **Reviewed by:** Gawronski W. | SQA Engineer Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about xMatters?** xMatters help to simplifying how IT responder team work and the SOP to solving IT incident after office hours. Easy access from workstation desktop or from smartphone give flexibility to responder team on how to approach and make assesement of the crisis. The scanning system work 24/7 automatically to monitor and sent notification for IT problem that the system detecting. **What do you dislike about xMatters?** Initial setup is complex and need constant support from dev team to properly setting-up the system with our IT stack. **What problems is xMatters solving and how is that benefiting you?** Simplify IT incident response coordination across department and team, cutting response time shorter to fix IT problem and make a SOP workflow for IT response team. ### 46. xMatters is more convenient to build a flows with various integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about xMatters?** User friendly, Good customer support, east to implement the flows, providing additional features whenever we request, Convenient with various platforms for easy integration. **What do you dislike about xMatters?** It would be great if provide the detailed log reports and backup features. **What problems is xMatters solving and how is that benefiting you?** xMatters helps to handle Incidents in efficient and timely manner. ### 47. IT monitoring and incident response made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Norman G. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about xMatters?** I love it because it give a robust system to monitor IT system operation and alert responder team to attend to incident that it detecting. Easy implementation to integrate and connect with every IT stack that we deploy and create an alert workflow as guidance for IT responder. Real-time notification to email, SMS or push-up notification based on alert preference choose by responder help them to aware of the incident and quickly take control. **What do you dislike about xMatters?** Confusion and complex on-call shift scheduling since we don't have dedicated team for IT response. **What problems is xMatters solving and how is that benefiting you?** Main problem solve is with IT monitoring to prevent system downtime. ### 48. Good about Dashboard customizations and User management **Rating:** 4.5/5.0 stars **Reviewed by:** Vinay M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about xMatters?** Messaging system and Dashboard for alerts **What do you dislike about xMatters?** 1. Schedule override can be better & Its difficult to put schedule overrides. 2.Problem - When multiple alerts get triggered at sametime from xMatters then xMatters trigger phone call for every alert to same oncall person. If you are on first xMatter alert call then xMatters keep calling you for another alerts. So person can not concentrate on first call itself. Instead of xMatter wait for 1 min or so and gather information for alerts within 1 min and make a single call for all that alerts triggered within that 1 mins. or you guys have better solution for this. Our application is configured with multiple apps and multiple environments. **What problems is xMatters solving and how is that benefiting you?** Alerting system with dedicated events like messaging with alert triggered then after 5 mins phone call to oncall person then after 15 mins escalation next level. **Official Response from Samantha Brown:** > Vinay, thank you for your wonderful review on G2 Crowd. We’re grateful for your feedback and thrilled to have you as a customer.The alert flood control feature might be useful if you want to ask your account team about that. We will share feedback with our teams about schedule override as well. ### 49. Tool with simple panel interface and integrated functions for project management **Rating:** 5.0/5.0 stars **Reviewed by:** Paula R. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about xMatters?** I like the familiar user interface and its wealth of features, such as easy task management, ticket management and project planning. I also like that it is easy to add new stories and tasks, and I like the import feature. **What do you dislike about xMatters?** I think this solution is complete but they should optimize the loading times. **What problems is xMatters solving and how is that benefiting you?** Overall, XMatters works well. We are satisfied with most of the benefits it offers. IT alert functions, project managemenr, reporting services, and the overall experience is positive because it meets all our requirements. ### 50. Been using xMatters for a few years now **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about xMatters?** It alerts me when a customer is having issues with any of their systems. **What do you dislike about xMatters?** The biggets downside to using xMatters is the calendar. I am in the DBA group and within our group you can't look at a calendar and tell when you are the primary on-call. (We are always on-call to a point it is just whether or not you are the primary) **What problems is xMatters solving and how is that benefiting you?** It alerts me so I can keep our customers IT sytems running. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A07%3A38+-0500&secure%5Bsession_id%5D=b3300358-0748-487c-848b-eca19688de99&secure%5Btoken%5D=bfe42d8651e8ca9aead56400f67d79a780f6a606a0adb4533862e3af53ab0cb3&format=llm_user) ## xMatters Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akamai Cloud Block Storage](https://www.g2.com/products/akamai-cloud-block-storage/reviews) - [Alertus Unified Mass Notification System](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews) - [API Fortress](https://www.g2.com/products/api-fortress-api-fortress/reviews) - [App Dynamic](https://www.g2.com/products/app-dynamic/reviews) - [AppNeta](https://www.g2.com/products/appneta/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Analysis Services](https://www.g2.com/products/azure-analysis-services/reviews) - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [BlazeMeter Continuous Testing Platform](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) - 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Proactive Assistance - Decision Making ## Top xMatters Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)