--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 789 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 789 scale: '5' date_modified: '2026-07-16' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 789 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. (62 reviews) - Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. (54 reviews) - Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. (50 reviews) - Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. (43 reviews) - Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. (26 reviews) - Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. (22 reviews) - Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. (17 reviews) - Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. (16 reviews) - Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (13 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews) ## xMatters Reviews ### 1. Effortless Incident Management with Reliable Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob G. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about xMatters?** I manage our incident notifications with xMatters to ensure the right people know when things in production go wrong. It’s tightly integrated with our monitoring tools, so I get a single stream of alerts rather than random pings from all over the place. And I also appreciate that I can set up escalation paths, an on call schedule and notification preferences in one place and it’s dependable and it just works when a switch isn’t working. **What do you dislike about xMatters?** The xMatter mobile app is a touch more buggier than the browser but not too bad however it's importance for me to have all I need as quickly as possible (particular when your on call). And I understand that it might take couple more times to make the notification sounds as want but they should at least play it like ten times faster. **What problems is xMatters solving and how is that benefiting you?** We stay on top of critical incidents with xMatters and we never miss a beat. It’s the place all our alerts go to be proactively reviewed (or, as it were, ignored) and also where we can automate alert escalation so that someone is always on call when an issue crops up. Our incident response time has reduced, just one less thing to even worry about coordinating who is on call everything runs so smooth since we began using it. ### 2. We found an incident management system that truly streamlines our workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Arnold R. | Automation Incident Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about xMatters?** I like the powerful notification templates that xMatters has. They will allow us to make very context specific alerts to our documentation team. Since we can immediately integrate it with our already existing Slack channels, we will never miss important updates or documentation mistakes that require urgent fixes, which enhances response time. Reporting features are also useful as it enables us to monitor the performance of notifications and optimize our processes with time. **What do you dislike about xMatters?** The original configuration of the custom integrations was somewhat clumsy, and there was a little back and forth with our IT department. Also, the UI would have a more intuitive search option within the alert templates that would make the process of finding the appropriate template a bit quicker. At times the mobile application notifications were sluggish such that there were delays in accessing important updates. **What problems is xMatters solving and how is that benefiting you?** We were having troubles with sharing instantaneous documentation updates within our international group of employees. Prior to xMatters, it was easy to lose announcements in overflowing email inboxes which generated missed deadlines. With the xMatters in place, we have been able to greatly enhance the speed with which we broadcast important messages and have everyone to receive the information promptly. This eased the process of revision and, thus, reduced significantly the time required to issue new documents. ### 3. Effective Incident Routing, Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Ganiez P. **Reviewed Date:** February 11, 2026 **What do you like best about xMatters?** I like how xMatters routes the incident to the exact person who is actually available to fix it. This has definitely stopped the infinity Fanta by ensuring incidents are handled promptly. **What do you dislike about xMatters?** The initial configuration can be a little challenging because the learning curve is kind of steep. The mobile app interface feels old school and could use some updates to navigate faster during emergencies. It's a bit tricky at first because you have to set up all your workflows, and it takes some time to get everything signed correctly. **What problems is xMatters solving and how is that benefiting you?** xMatters routes incidents to the right person quickly, stopping unnecessary escalations and ensuring swift resolution. ### 4. xMatters guides our incident teams **Rating:** 4.0/5.0 stars **Reviewed by:** Artur S. | Broadcast operations supervisor, Online Media, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about xMatters?** It is wonderful how xMatters manages incident ownership and escalation workflows. We have had cases in the past where alerts were acknowledged but no further action was taken, this improved with the system automatically going through the next person if there is no progress on the alert by the owner. The mobile application also qualifies as a mentioning with regards to its reliable notifications, bypassing through the noise, and enabling the on call team to see urgent alerts even when they are not in front of their computers. I like also very much how simple it is to create complicated communication plans by using the drag and drop interface and not involving a developer. **What do you dislike about xMatters?** The initial stages set forth to fine tune the event flood control was a little more difficult than expected. We had to spend additional time reading to discover how to set it up just right so as to prevent the over-alerting and/or inadvertent suppression. Functional though, the reporting could be improved with a greater customization of how they see team response time across our services. It is a common practice to export data to obtain the particular figures we require during ours retrospectives. **What problems is xMatters solving and how is that benefiting you?** We finally have solved our lost incident problem fundamentally with Matters. Previously, a warning could be silenced without being resolved after a first responder attempted but failed or could not locate the correct expert thus causing a delay that is critical. Suppose when an incident occurs, it is recognized but later it stalls, xMatters will automatically escalate the problem to another department or to a superior within a matter of minutes. This formal accountability is such that all critical alerts are followed up daily till its resolution thereby making our whole operations team far more confident. ### 5. Operational fire drills into predictable processes **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier T. | Security operations coordinator, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about xMatters?** I like the fact that xMatters has integrated our communication channels that are very critical. It has also removed the panic of scramble in various applications as an event hits, and everyone who needs to receive the message is immediately reached. Manual follow-up has saved us many hours of time due to the ability to automatically escalate notifications according to their severity. **What do you dislike about xMatters?** The first custom notification workflow configuration was somewhat close to learning a new language. It would be ideal to have more ready-made templates of particular technical alerts. At times even the number of possible configuration choices can prove to be somewhat overwhelming to the new team members. **What problems is xMatters solving and how is that benefiting you?** During outages, we were grappling with performance of different technical teams in terms of the reporting inconsistency and response time. Since we introduced xMatters, we have set up a single incident management procedure. It implies that it detects and resolves end-user system problems much faster and thus our end-users are exposed to significantly fewer downtimes. ### 6. Effortless Issue Tracking and Integration with xmatters **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about xMatters?** I've been able to track the history of all these technical issues that we've had and avoid digging up the same old crap again and I was surprised that the single sign-on did not simply fail as soon as we attempted to implement it which was not case with my previous attempts. I was also impressed that we were able to shove three different applications into xmatters without it crashing. Our tagging and categorization options are really helping us to keep track of the large number of tickets being created for the team. **What do you dislike about xMatters?** The reporting is terrible and I get frustrated trying to create my own custom dashboards to view simple data. I cannot store tickets separately by folder and/or put tickets on hold which would be very helpful when I am dealing with 60 tickets at once. The mobile application is slow and painful to use. I dislike receiving canned responses from the support staff when I am trying to report legitimate bugs. **What problems is xMatters solving and how is that benefiting you?** The office coffee machine is currently screeching loudly but at least I no longer have to go chasing after people asking for status updates. xMatters routes tickets to the correct person who are responsible for fixing the ticket without requiring me to try to determine who should work on each issue. We no longer have to connect to our vpn to access the helpdesk which has been a huge help. ### 7. Seamless Integrations Make xMatters a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** I like how xmatters can be integrated with a lot of application seamlessly. Very good customer support. Sonu is the assigned person and we have been having regular scheduled meeting with Sonu for clarifying doubts and discuss new releases. Also feel that its beginner friendly easy to use and implement **What do you dislike about xMatters?** Not Dislike but I feel some features may have been deprecated or removed due to various reason but was helpful earlier for the Team. like audit logs or activity log available for only 1 year and not more that that. **What problems is xMatters solving and how is that benefiting you?** Since my Team coordiantes with other team to help create workflows and solve few problem they face with xmatters, xmatters solving the same and also integration with various application solving a lot of problem ### 8. Intelligent Automation That Transforms Incident Response **Rating:** 4.0/5.0 stars **Reviewed by:** Ankur R. | software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** The best feature of xMatters is its Intelligent Automation Engine (Flow Designer), which connects your entire toolchain to automate and streamline incident response workflows. It eliminates alert fatigue by using context-rich, targeted alerting to instantly engage the specific on-call experts required for resolution. Ultimately, xMatters acts as the central nervous system for DevOps and IT operations, drastically accelerating your Mean Time To Resolution (MTTR). **What do you dislike about xMatters?** While powerful, some users find the initial complexity and setup of advanced workflows and integrations challenging, leading to a steeper learning curve than simpler tools. **What problems is xMatters solving and how is that benefiting you?** xMatters solves the problems of slow, manual incident response and alert fatigue by providing automated, intelligent workflow orchestration, which benefits you by drastically reducing Mean Time To Resolution (MTTR) and ensuring service reliability ### 9. Exceptional Support and Seamless Paging **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhilesh D. **Reviewed Date:** November 20, 2025 **What do you like best about xMatters?** I appreciate xMatters for its highly feasible app, which is accessible for all users. I value the xMatters workflows, as they allow each application team within our company to create their own processes, which enhances autonomy and customization. The integration with our company's SSO through IAM rules simplifies user access, allowing everyone to log in easily, which is crucial for seamless operation. I also commend the excellent initial setup experience, supported by very good assistance from the xMatters team, including regular weekly calls that ensured a smooth implementation. This support was instrumental in getting us up and running efficiently. **What do you dislike about xMatters?** Nothing **What problems is xMatters solving and how is that benefiting you?** I use xMatters for paging and workflow creation, resolving our internal paging issues and providing a reliable system for on-call notifications. ### 10. Great Features: Smart Alert Filtering and an Intuitive Workflow Engine **Rating:** 4.5/5.0 stars **Reviewed by:** Francois T. | Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about xMatters?** The features are great. I especially like the smart alert filtering, and the workflow engine is intuitive, making it easy for me to automate complex escalations, which I really appreciate. **What do you dislike about xMatters?** The interface has improved a lot; however, for a large organization, it can still feel tedious to use. **What problems is xMatters solving and how is that benefiting you?** Since we started using xMatters, we’ve been able to automatically report on areas of interest while technicians are working, helping ensure that the supply chain doesn’t stop. As a result, the main benefit for us has been stronger operational resilience. ### 11. My review for xMatters from corporate view **Rating:** 4.5/5.0 stars **Reviewed by:** Ron D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about xMatters?** Help IT responder to received instant notification for IT environment problem, details of the error and option to accelerate the issues to other team. 24/7 system scanning help to reduce human manual task and let the bot to monitor system operation. **What do you dislike about xMatters?** No idea what to improve, everything is perfectly place and improve IT system uptime. **What problems is xMatters solving and how is that benefiting you?** Able to monitor services anytime from the mobile apps. Quick response for alert that the system detecting. ### 12. Automated Alerts with Tough Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Prarthana B. **Reviewed Date:** December 10, 2025 **What do you like best about xMatters?** I like that xMatters automatically pings the right person when something goes wrong, which means I don't have to remember whom to notify. It's easy to use for assigning tasks and notifying the employee if a task is overdue. I also appreciate how xMatters orchestrates all the security protocols I have designed for the company. **What do you dislike about xMatters?** The initial setup can be very tough. I feel like it could be made simpler, and maybe a demo video or session would help to better understand the product. **What problems is xMatters solving and how is that benefiting you?** xMatters automatically notifies the right person during issues, managing critical services where downtime is costly with a unified, automated incident-alert system. ### 13. xMatters cuts through the incident noise, pinpointing exact responders for swift action **Rating:** 4.5/5.0 stars **Reviewed by:** Bill S. | Customer Experience Champion, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about xMatters?** xMatters is very strong at filtering alerts based on utterly specific operational context, such that only the most relevant teams are pinged. As an example, a building C boiler alarm sends an alert only to the mechanical crew that services that particular building rather than the entire facilities department. The fact that audit trail is robust on each single alert is also a nice feature, it leaves an undeniable and clear trail of who got the notification, when he/she read it and accepted the notification is crucial to our compliance requirements. **What do you dislike about xMatters?** It can be quite slow in executing the search feature of the historical alert log when attempting to speedily identify past occurrences. In addition, the need to make ad hoc adjustments to smaller, specialized on call groups can be more cumbersome than it has to be, with multiple clicks being used to make changes. Finally, building out new, complex alert workflows does still require a sizable amount of backend knowledge not available in the visual builder, so certain staff members cannot fully self-service more complex requests. **What problems is xMatters solving and how is that benefiting you?** We had difficulty with properly sending highly-qualified technicians to emergency equipment malfunctions on a localized basis within our many properties. Prior to xMatters a cooling unit shutdown would regularly result in a mass alert, delays as teams manually determined who could respond based on location or with the correct certification. xMatters is now accurately routing these alerts, by type of asset and by location, to the assigned on call technician associated with that zone and asset. It has done away with the initial confusion and has saved a lot of time of the correct person commencing diagnostics at the exact location. ### 14. Highly Configurable and Attractive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Sajani S. **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** I find xMatters incredibly useful for receiving notification alerts which ensure that I can address my alerts on time, enhancing my responsiveness and efficiency. I particularly appreciate the attractive user interface and the programmability of xMatters, which allows for easy configuration, especially through APIs. These elements significantly enhance my experience with the platform, making it both visually appealing and functionally robust. Over time, I found that understanding the workflow and roster settings became second nature, showing the system's intuitive design. **What do you dislike about xMatters?** It took some time to understand the workflow and roster settings before becoming familiar with them. **What problems is xMatters solving and how is that benefiting you?** I use xMatters for timely notification alerts, which ensures I address them efficiently. ### 15. Seamless Integration and Multi-Channel Communication Boost Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** I appreciate its capability to integrate with tools such as SNOW, which enables us to respond to production incidents more quickly and efficiently. The platform also supports multi-channel communication, including SMS, Outlook, and voicemail, and helps manage on-call schedules. Overall, it has contributed to better team performance and improved incident management. **What do you dislike about xMatters?** Although it offers a range of features such as integration and multi-channel support, I found it challenging to use as a first-time user. Additionally, the pricing is quite high. **What problems is xMatters solving and how is that benefiting you?** It has assisted us with automating workflows, intelligent routing, and multi-channel notifications, making sure the right people are engaged—features that were missing from our previous alerting tool. ### 16. Prompt Alerts and Seamless Collaboration Make Xmatters a Must-Have **Rating:** 5.0/5.0 stars **Reviewed by:** NAGA BHARAN M. | Senior SOftware Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about xMatters?** 1. The alerting system when an INC is there, its so prompt. Also, the customization of Alerts based on priority helps me a lot in day-to-day work. 2. During our Weekly On calls, Xmatters user friendly interface is our life saviour 3. Collaborations with other teams is like a breeze **What do you dislike about xMatters?** I dint observe any major dislikes about the product. **What problems is xMatters solving and how is that benefiting you?** Our Platform's IT fleet has huge DBs, all P1, P2, P3 User friendly incidents configurations, seamless collaborations helps us in saving lot time. This reduces our over all TATs & SLAs. ### 17. Effortless Escalations, Simplified On-Call Management **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary H. **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** I really appreciate the maneuverability of the xMatters app, which provides accurate escalations and enhances ease of use in high-pressure situations. The automation of escalations effectively removes issues associated with manual interventions, saving time and reducing stress. I also found the initial setup process to be very simple, allowing us to get started with minimal fuss. **What do you dislike about xMatters?** I find the review of the scheduling format between leadership and engineer views to be lacking. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to automate escalations, eliminating manual intervention and ensuring accurate responses in high-pressure situations, while simplifying on-call scheduling. ### 18. Outstanding for Streamlining Incident Management and Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio M. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about xMatters?** This tool is outstanding for streamlining the entire incident lifecycle, starting from the initial alerts to managing communication across multiple channels. It helps save valuable time during critical moments. **What do you dislike about xMatters?** Setting up the initial integration and configuring the workflow can be a bit time-consuming. **What problems is xMatters solving and how is that benefiting you?** It's incredible. This platform is essential to my work, as it helps reduce the average time needed for recognition and resolution. It also ensures that the right person receives the correct notification, which greatly improves the management of critical incidents. ### 19. The outage was alarming, but xMatters made it easier by managing on-call communications **Rating:** 4.5/5.0 stars **Reviewed by:** Dell R. | DevSecOps engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about xMatters?** I am fond of xMatters and the reason is its great automation of the incidents, and smart scheduling of oncalls. It automatically forwards crucial alerts to the concerned individual or group in real-time, therefore, saving invaluable time in the case of an outage. One example is that xMatters can notifyabel the right on call engineer in the event that a server or other service is failing and escalation occurs in case of no response. **What do you dislike about xMatters?** At times the user interface of xMatters may seem slightly complicated at first. It can take a fair amount of learning in order to create pretty specific or complex workflows. It may appear to be slightly costly to small organizations or teams as well. There can also be more flexibility in custom reporting with regard to our specific needs. These are but small matters though. **What problems is xMatters solving and how is that benefiting you?** xMatters mainly addresses the issue of incident response, which is not organized and delayed. Prior to xMatters, the process of locating the proper on-call individual in case of the system outage was a hectic manual affair. We lost precious time trying to talk to various individuals or refer to obsolete schedules. In this case, xMatters will automatically notify the correct team members depending on their shifts. This severely cuts into our average resolution time during emergency situations. The efficiency of our teams during the outages is much greater as well as their stress is reduced directly. ### 20. Effortless Workflow Automation with Extensive Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Arash C. | Senior IT Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about xMatters?** I appreciate how simple it is to automate workflows, as well as the wide range of integration options available. **What do you dislike about xMatters?** So far, I haven't encountered any significant downsides or issues while using xMatters. **What problems is xMatters solving and how is that benefiting you?** Incident management ### 21. xmatters application review **Rating:** 5.0/5.0 stars **Reviewed by:** Deekonda K. | Senior Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about xMatters?** It is very user friendly application for accepting the calls **What do you dislike about xMatters?** Nothing upto now in the improvement wise **What problems is xMatters solving and how is that benefiting you?** it is able to resolve our critical issues in the production support engineering ### 22. Our on-call rotations are less of a headache **Rating:** 4.5/5.0 stars **Reviewed by:** Regis R. | Cloud automation engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about xMatters?** I am very fond of the fact that xMatters does this automation of our on-calling and incident alerting. It indeed makes sure that the operating team member is signaled whenever a critical issue arises at every given time. The dynamic alerting is a massive success that gives us an opportunity to deliver the targeted messages in a prompt time. It also has strong escalation policies that ensure that consequential alerts can no longer slip through. Complex schedules set up is also easy to us. This has made our general incident response to be much easier. **What do you dislike about xMatters?** The very first configuration of xMatters may be not quite simple. Indeed, it takes a serious effort of configuration of all more integrations. The user interface in some cases does not feel recent relative to the newer platforms. It can be a little clunky to locate certain settings among the depths of the menus as well. Onboarding would be improved with a simpler format. **What problems is xMatters solving and how is that benefiting you?** Prior to xMatters our incidence response used to be pretty chaotic and slow. We had frequent alert storms and it was not easy to make sure that the right person was informed. Today, xMatters will intelligently order urgent notifications to the right on-call engineer that escalates when necessary. This implies that we find solutions to problems a lot quicker and with a lot less effort expended. We also have fewer notifications that are not necessary, and our teams are less burned. It does actually centralize and simplify the whole process of incident communication. ### 23. Good for incident response **Rating:** 4.5/5.0 stars **Reviewed by:** Anna K. | Network administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about xMatters?** I really like how xMatters ensures critical alerts actually reach the right on-call person, following our schedules and escalation policies automatically. The integration capabilities are solid, pulling signals from our monitoring tools and pushing updates to our ticketing systems like ServiceNow. Building custom communication flows for different incident types with the workflow builder is also super helpful for automating steps. It takes the guesswork out of who needs to know about what when something breaks. **What do you dislike about xMatters?** Setting it up can be a bit of a learning curve sometimes, especially configuring complex schedules and workflows initially. And honestly, like most enterprise tools, the pricing model feels a bit steep depending on your scale. The user interface, while functional, isn't always the most modern or intuitive compared to some newer tools out there. **What problems is xMatters solving and how is that benefiting you?** xMatters is definitely solving the chaos of incident response for us. Before, critical alerts would sometimes get missed or delayed, or we'd waste time figuring out who was on call and how to reach them. Now, alerts hit the right team member immediately, cutting down our response time significantly. This means less downtime for our services and much smoother communication when things go wrong, which saves us a lot of headaches and prevents business impact. ### 24. We rely on it to stay organized during outages **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. | Operations support analyst, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about xMatters?** What I like most about xMatters is how clearly it shows each person’s role in critical situations. It used to be unclear who was supposed to take the lead or step in. Now, how it manages and increases tasks makes it simple to continue without facing delays. It’s great that I can communicate with my team members instantly without having to move to another channel. Because of this, we can react quickly and pay close attention during emergencies. **What do you dislike about xMatters?** Building trust in the xMatters notification process takes me a lot more time than I’d like. The reason is that it takes some time to adjust the alerts, and those early errors made some people hesitant to depend on them. There were some issues with the newer team members, who believed some people were not included in the process, which made things more difficult at the beginning. **What problems is xMatters solving and how is that benefiting you?** The main advantage of using xMatters is how much more organized our responses have become. Spending too much time on who is responsible for each task often caused delays and work that had to be done again. Currently, all the information is included in the alerts, so team members can immediately handle their duties. The process of responding to incidents has become smoother, and we have avoided most of the confusion we used to have. ### 25. Less noise and more action with xMatters my experience in general **Rating:** 4.5/5.0 stars **Reviewed by:** Osakue O. | Operations Suppport Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about xMatters?** I like xMatters is a saved life. Because in my operating analyst position. I see that a great value is its functions because it filters all the noise and ensures that the alert critical reaches the person who must solve it, at the rigth time. **What do you dislike about xMatters?** It does not seem intuitive and stablishing a workflow for me need requires a lot of time. **What problems is xMatters solving and how is that benefiting you?** We say goodbye to alert fatigue. Because once xMatters was implemented, he gave us a lot of benefits. Because it is excellent for its incident management system and we save a lot of time. ### 26. Reliable and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Jon-Michael D. | Principal Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** A very dependable application for operational support after hours. The Android App is easy to use as well. **What do you dislike about xMatters?** Text to speech is lacking and the menu driven controls on the automated calls are latent and buggy. **What problems is xMatters solving and how is that benefiting you?** Gives us a buffer between my team and our Network Operations Center for dealing with issues that don't need incidents created but need attention before they become incidents. ### 27. Overall good experience with xmatters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about xMatters?** Good features, better integration and ability solve complex problems **What do you dislike about xMatters?** Complexity in setting up workflows. Missing features like alert aggregation, dependency suppression, etc. Also, they should introduce more features with the help of AI like AI agent should query all the observability systems to identify the root cause. **What problems is xMatters solving and how is that benefiting you?** xMatters acts as single alerting & incident management system by integrating variours monitoring systems or tools. ### 28. Efficient and Reliable Incident Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Samar G. | Full Stack Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about xMatters?** We can easily create workflows using the drag & drop feature and set up automations. In case of service issues, custom notification can be sent to the desired team or user. For reporting, it supports major channels like SMS, Slack, email, and app notifications. It eliminates the need for human or manual intervention and automates the process of reporting the incidents, thus speeding up the process. The integration process was quite extensive but overall it was worth it. **What do you dislike about xMatters?** Too many notifications can create confusion and slow down our work process, which requires us to attend to the issue and solve it within the timeframe. **What problems is xMatters solving and how is that benefiting you?** xMatters simply ensures that the incidents are reported immediately to the right team whenever any issue occurs. It overall helps reducing the manual intervention and streamlines the process to prevent huge issues in future. With integrating it with other services we are able to extend its functionality and ease up the process more and create a better automation. ### 29. Xmatters review **Rating:** 5.0/5.0 stars **Reviewed by:** Muralikrishna N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about xMatters?** Very easily to use xmatters for incident. **What do you dislike about xMatters?** No drawbacks about xmatters we will happily to use. **What problems is xMatters solving and how is that benefiting you?** quick responses for users to identify issues in few minutes like if any critical issues occur like p1 and p2 it will very help to identify quickly. ### 30. Most efficient Alerts Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Saumeel S. | Lead Engineer - Development / InP - Software Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about xMatters?** I can acknowledge it using all the 4 mediums email, app, call and text. **What do you dislike about xMatters?** We need to still attend the call even if i have acknowledged it using the app. **What problems is xMatters solving and how is that benefiting you?** It inform me about any production code failure even if i am away from my machine.This gives me the liberty to step away from my machine and sit with mu family. ### 31. xMatters tool that we use for its easy integration with other tools and applications **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about xMatters?** I liked the different integration methods with other tools. We can create an API to integrate it with other applications. Plus, its easy to use, configure, and receive critical alerts for our entire team. I love that its a great help, especially with incident and ticket management. xMatters is very well done. **What do you dislike about xMatters?** The user interface ints the best. But I think it could be improved. **What problems is xMatters solving and how is that benefiting you?** xMatters is very useful for IT alert and incident management and we always need to use it because it informs us about critical alerts and we integrate it easily and it helps us a lot. ### 32. When it comes to communication in incident management we talk about xMatters **Rating:** 5.0/5.0 stars **Reviewed by:** Avih R. | Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about xMatters?** What I've always liked most about xMatters has been its ease of use, built-in features, and ease of implementation. I also really liked the customer service, as they are always online and answer all my questions and resolve any issues. **What do you dislike about xMatters?** I dont have much negative to say about xMatters, I´ll just say that Id like it continue like this. **What problems is xMatters solving and how is that benefiting you?** We have been using xMatters for a long time and I can assure you that it has been worth it when it comes to solving many problems in IT Incident Management and alerts. Everything is incredibly good and provides the necessary the necessary functions to solve problems and incidents. ### 33. xMatters is more than incident notification, we able to be effective and fast to respond **Rating:** 5.0/5.0 stars **Reviewed by:** Livia R. | THRR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about xMatters?** Distributing work load in responding to IT incident and error in the system. We are now effective in resolve IT issues and able to bring back the system from offline to online in shortest time. **What do you dislike about xMatters?** xMatters is easy to navigate and use, but the report produce for the system error is lack in details. **What problems is xMatters solving and how is that benefiting you?** Scan and detect error and incident 24/7, all is automated. Reduce system downtime and ensure every problem is solve within the timeframe. ### 34. Very easy and simple in use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2021 **What do you like best about xMatters?** On-call management, Reporting, Alert page acknowledgment and multiple app stores. Easy to set up and configure. **What do you dislike about xMatters?** There is no way to mark Duplicate to the pages and eliminate similar pages themselves. There should be a way to deduct the same page wither 15 or 30-minute time frame and not to page . **Recommendations to others considering xMatters:** Please work more on Alert pages to make them more easy and customise **What problems is xMatters solving and how is that benefiting you?** Scheduling on call was the tough task earlier .which is very easy ever on-call replacement is very convenient **Official Response from Sonu Sekhon:** > Thank you for the great review. We're delighted that xMatters is able to make on-call management and reporting easier. We recommend checking out our Flood Control options (https://help.xmatters.com/ondemand/installadmin/systemadministration/event-flood-control.htm). Flood Control will help to suppress duplicate alerts from injecting into xMatters. Also, we have both built-in and fully customizable workflows: https://help.xmatters.com/ondemand/xmodwelcome/workflows/workflow-templates.htm. Contact us if needed and we should have you covered on these aspects! ### 35. I think xMatters is a great product. **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Sr Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about xMatters?** It allows us to properly be alerted if issues persist with our applications. **What do you dislike about xMatters?** I do not have any dislikes about the xMatters Product. **What problems is xMatters solving and how is that benefiting you?** Alerting if issues persists in our applications ### 36. Exceptionally User-Friendly and Intuitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about xMatters?** The user-friendly interface and how easy it is to follow for users. **What do you dislike about xMatters?** I haven't encountered any negatives thus far. **What problems is xMatters solving and how is that benefiting you?** On-call scheduling as well as automated alerting to support groups. ### 37. Streamlined Incident Management with Smart Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about xMatters?** What I love most about xMatters is how it fits in with the rest of our tools to make incident response automation a breeze, saving time and effort. It has an easy-to-use interface and intelligent notifications that allow easy notification of the right people without flooding the entire team. **What do you dislike about xMatters?** A drawback of xMatters is that initial setup and configuration can be somewhat cumbersome, particularly for inexperienced users. In addition, certain higher-level customization features necessitate more technical expertise than anticipated, which may hinder adoption for less technical teams. **What problems is xMatters solving and how is that benefiting you?** xMatters resolves the issue of slow incident response by alerting automatically and notifying the correct teams in an instant. This enhances the time of resolution and minimizes downtime, which is paramount in upholding service reliability and customer confidence. ### 38. xMatters is a great tool that helps us manage incidents and crises **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto A. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about xMatters?** I love it because its easy to use, efficient and effective. I also like it because its excellent for notifications and, to some extent, robust for staff collaboration in the communication bridge for incident management. I also like the real-time messaging for management. **What do you dislike about xMatters?** Reports could be improved and the mobile app lacks features. **What problems is xMatters solving and how is that benefiting you?** Its primarily used for incident management, and its notification system is a huge benefit to use. We can resolve issues and crises quickly, and it works well. xMatters has been the best thing weve ever gotten. ### 39. Comprehensive Notifications and Easy Incident Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about xMatters?** Multiple channel on notifications, including Mobile app push message, SMS Text, Call etc. Easy Incidents visibility, include who is engaged, and time it takes. **What do you dislike about xMatters?** I would like xMatters to send a notification to the person who will be on-call in the upcoming shift. **What problems is xMatters solving and how is that benefiting you?** On-call Rotation makes easy Team member can override schedule to cover each others ### 40. Excellent Free Tier and Features with Comprehensive Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about xMatters?** Great Free tier. Great Documentation. Great set of Features **What do you dislike about xMatters?** A little hard to follow the errors. The set of permission is not as extensive as it could be. **What problems is xMatters solving and how is that benefiting you?** we need a tool to start our Incident management journey, with rich features and email and app notifications, so far is working with both basic needs. ### 41. The Power of Automation in Incident Management: A Review of xMatters **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about xMatters?** xMatters excels in ease of use with an intuitive interface that simplifies incident management. Its ease of implementation ensures quick setup, while customer support is responsive and helpful for any issues. With a wide range of features and strong integration capabilities, it’s a tool teams rely on frequently for efficient communication and incident resolution. **What do you dislike about xMatters?** One downside of xMatters is its learning curve, especially when customizing workflows and automations. Additionally, the integration setup can be tricky at times, requiring some configuration for smooth operation. **What problems is xMatters solving and how is that benefiting you?** xMatters solves the problem of inefficient communication during IT incidents by automating alerts and ensuring the right people are notified immediately. This helps reduce downtime and accelerates issue resolution, benefiting teams by streamlining workflows, improving response times, and minimizing service disruptions. ### 42. easy and useful for IT industries **Rating:** 5.0/5.0 stars **Reviewed by:** Ravikumar G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about xMatters?** Alerting system, and notification system over slack **What do you dislike about xMatters?** No dislike about xmatters, happy to use and easy and helpul for organizations, such a good tool we are happily using this in support side, Thankyou !! **What problems is xMatters solving and how is that benefiting you?** We can notify people directly, or target groups to message whoever is on call, Invite users and manage their profiles and devices, Monitor and prioritize incidents by age, severity, or status. Drill through to view a detailed timeline of how an incident is progressing, and engage your resolvers to collaborate in real time. ### 43. xMatters is really a software that listens to the needs of its customers **Rating:** 5.0/5.0 stars **Reviewed by:** Dorthe J. | Release Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about xMatters?** I love it because it has a good user interface and is reliable for notifications. Its features can be customized to your needs, and I love how intuitive it is. I also like its alert delivery system, and its not that difficult to learn. **What do you dislike about xMatters?** Just a few issues with the templates. Otherwise, it works fine. **What problems is xMatters solving and how is that benefiting you?** xMatters has been able to troubleshoot incidents and improve the system with its features and significant improvements, meeting our needs and benefiting us greatly overall. ### 44. xMatters is easy to use with features optimized for emergency notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Gabo C. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about xMatters?** It is excellent and ideal for managing emergency notifications and incidents, and it has proven to be useful due to the ability to configure devices and notifications. I like that. On the other hand, I like that it offers support for migrating to new versions efficiently. **What do you dislike about xMatters?** Overall, the reports are good, but they take a long time to set up. **What problems is xMatters solving and how is that benefiting you?** It has been widely usefor for incident management and its rapid notification system is beneficial for improving communication in incident system is beneficial for improving communication in incident management and interaction with the support team. ### 45. xMatters offers what we need for communication in incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique M. | Technology Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about xMatters?** What I liked to most was being able to manage communication and notifications in case of alerts or problems and its amazing because it allows you to monitor and difine team settings and send notifiactions to different groups of people in less time. I also loved the ability to remove notifications with company design and call scheduling. **What do you dislike about xMatters?** The only thing I can say is that the cost is high, thats the only negative for me. **What problems is xMatters solving and how is that benefiting you?** xMatters is really easy and efficient because it helps us alot with its service to communicate with the team and works well for incident alerts, notifications, monitoring, and its has been a great experience. ### 46. Helped us to improve workflow automation for incident response **Rating:** 3.5/5.0 stars **Reviewed by:** Ján J. | SQA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about xMatters?** - ability to integrate variety of tools and platforms - multiple notification gateways (email, IM, SMS) - help reduce manual tasks - detailed reports and analytics **What do you dislike about xMatters?** - steel learning curve, can be tricky in the beginnings due to what someone might call cluttered UI interface **What problems is xMatters solving and how is that benefiting you?** - incident detection and notifications - minimize downtime ### 47. Usability, Response and UX **Rating:** 5.0/5.0 stars **Reviewed by:** Saicharan K. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about xMatters?** Speaking about XMatters, Compatibility , UI and easy to access and navigate through the application. Especially the response time is quick. Cross platform support and automating the things need to be appreciated. Integrating with other applications. Call feature and paging is appreciable. Usage and key role inn tracking the issues. Very dependent on application for several issues and used very frequently. **What do you dislike about xMatters?** Need some enhancements in some areas especially during set up. **What problems is xMatters solving and how is that benefiting you?** Xmatters mainly helps in resolving Incidents for our client application which we are supporting. Automating the works and assign to the user it plays a major role. ### 48. xMatters offers features for managing messages, reporting, and accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Cody T. | Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about xMatters?** Excellent product, good customer service that supports us at all times. I also like the integration with alert and ticket platform, and the staffs flexibility is incredible, as are the mass notifications. **What do you dislike about xMatters?** xMatters has not failed at all so far. and thats a good thing. **What problems is xMatters solving and how is that benefiting you?** It solves many problems and benefits us greatly because it has given us flexibility in notifications, alert systems and an-call teams are configured and receive critical alerts. It is a product that I would recommend because of how good it is. ### 49. Excellent experience with xMatters and it delivers well on what it promises **Rating:** 5.0/5.0 stars **Reviewed by:** Yousuf S. | Data Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about xMatters?** I like that the service is in the cloud for incident management and to report problems or incoveniences. Everything is very well done and in fact I loved most of its functions because it offers what we need to solve problems in the management of communications and issuance of tickets. **What do you dislike about xMatters?** We have not encountered any problems at the moment. **What problems is xMatters solving and how is that benefiting you?** XMatters really has the potential to solve many problems related to emergency management and notifications, as well as incident management and IT alerts. Everything is very useful and easy to use. Additionally, it greatly benefits us in achieving our goals. ### 50. "Streamline Your Incident Response with xMatters" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about xMatters?** What I like best about xMatters is its seamless automation and integrations. It’s incredibly powerful to have workflows that automatically trigger the right alerts to the right people, without having to lift a finger during a high-pressure incident. **What do you dislike about xMatters?** The user interface can feel a bit clunky at times, especially for new users trying to navigate complex workflows. Some advanced features require a learning curve or deeper technical knowledge to fully leverage. **What problems is xMatters solving and how is that benefiting you?** xMatters solves the problem of delayed or missed incident alerts by automating communication and escalation. This helps reduce downtime, speeds up resolution, and keeps our teams aligned in real-time. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+19%3A51%3A17+-0500&secure%5Bsession_id%5D=a0be819c-7210-468b-bbbb-37b000544050&secure%5Btoken%5D=44fb39542f16af28aac05bfae7f1c4d590da920508e5d71c552a8504a675f414&format=llm_user) ## xMatters Integrations - 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