XM Fax Reviews & Product Details

Xmedius is extremely flexible in how it can deliver Fax Messages, it's also nice to have the Service Provider Edition and split up departments to customize their faxing needs, while maintaining a level of security between Departments in compliance with HIPAA, etc. Scalability is also key, with some great fail-over capabilities. Their Technical Support is top notch and is always willing to help regardless of the issue. Review collected by and hosted on G2.com.

Lack of a MAC App to integrate MACs into Xmedius, the inability to chain "Sites" within the Service Provider Edition, to combine SITES, while still maintaining settings between sites. Also, with so many features available within Xmedius, sometimes it's hard for a business to understand the "Best Practices" on how yo setup Xmedius, and they don't do a good enough job in assisting here. Review collected by and hosted on G2.com.

XM Fax is easy to configure with many customized parameters. Fax traffic is easy and smooth.

Inbound faxes can be configured to be routed to many different locations. With many other possibilities.

Im appreciate possibility for end users do own monitoring for fax traffic using WebAdminConsole.

High Availability and use "Cluster" mode is also nice feature where two independed fax servers can be synchronized. HA Availability allow us to perform maintenance and system update without interruption of production fax traffic Review collected by and hosted on G2.com.

Desktop client is available only as WebClient.

SW Client for end users will be appreciated. Only simple SendFax app can be installed.

Vendor Knowledge base could be improved, it is not easy to find solution for simple issues, and mostly all the time I need to create vendor service ticket for issues Im having Review collected by and hosted on G2.com.

We recently migrated from RightFax (on-prem) to XMedius Fax and no longer need to host the infrastructure in house. The account provisioning process is quick and simple. Technical support is generally very responsive and helpful. I pestered them with lots of questions initially and they assisted me with every single one. Review collected by and hosted on G2.com.

Their technical support ticketing system is separate from their provisioning ticketing system. I will elaborate. I opened several tech support tickets and had a great experience emailing back and forth with support. My issues were handled promptly. When I submitted a number porting request application, I got an email saying the request was denied because the name on the form was not authorized with the carrier. No big deal. I addressed the issue and replied to the email asking how to proceed. I heard nothing. Over the course of two weeks I emailed them several times and received no response. Eventually I called in only to discover that there are two systems and if I reply to an email from the provisioning system it essentially goes nowhere. Instead I needed to log back into the portal, look up the provisioning request, go to the comments tab and enter my replies there. No one tells you this. You need to figure it out on your own. It's obviously not the end of the world, but given that our old fax platform was no longer working, it did have an impact. I will say that once I understood how to communicate with the provisioning team, things went much better.

One other thing - they don't have native integration with Active Directory. They have a very convoluted way to periodically sync using a Python script. For such a mainstream service, I would expect better integration with at least the most popular systems like Active Directory. Same goes for the initial import of users. I spent a couple hours trying to get the Python script to work and eventually just ended up manually creating accounts as needed. It was not worth the headache, though it now introduces another system that needs to be maintained manually. Review collected by and hosted on G2.com.

The support resources that are available are incredible. They respond very quickly and are able to provide the required information. Will Larson does a great job supporting us and his training has been very valuable. Review collected by and hosted on G2.com.

Documentation can sometimes be difficult to find information. It would also be nice to have an easier way to print confirmation pages at fax time. Review collected by and hosted on G2.com.

I can send faxes right from my desktop, without having to go to the fax machine. Review collected by and hosted on G2.com.

What's not to like? It's a great product. I suppose if anything it would be that it doesn't work if the internet is down? Review collected by and hosted on G2.com.

The ability to customize XM Fax and adapt to any fax requirement is paramount. From web services to third-party integration and connections, no one can compete with XM Fax. Review collected by and hosted on G2.com.

The technical configuration and reliance on third party products can introduce support challenges, especially for the novice. Review collected by and hosted on G2.com.

Makes faxing easy for our staff and allows us to cancel our analog phone lines and dispose of our outdated fax machines. Review collected by and hosted on G2.com.

I don't care for the pre-paid subscription plans that expire in 1, 3 or 5 years. We had to (gu)estimate how many fax pages are sent and received because as an organization, this information was not known. We didn't want to purchase too many credits and have them expire before they were used (wasted money), but also wanted to take advantage of lower pricing per page by buying more credits. Review collected by and hosted on G2.com.

Ease of use and options that fit our needs. the system is very intuitive. Our users are able to navigate the fax system easily and the online help is great. Review collected by and hosted on G2.com.

So far I have not had any dislikes to report Review collected by and hosted on G2.com.

We are a hosted solution provider and work with many application vendors, out of the dozens of support teams for those applications the Xmedius support team has always been the most responsive. Everyone is knowledgable about the product and I've never had to stop and think "what are our SLA's for their support?", I can count the application vendor teams like that on one hand and the Xmedius support team is the top of that list. Review collected by and hosted on G2.com.

That we don't have the opportunity for introducing more products by them. Review collected by and hosted on G2.com.