Xima CCaaS Reviews & Product Details

The hands-on service provided during the setup process was exceptional. My questions were promptly answered and thoroughly explained, ensuring I never felt lost. The extensive support made the transition seamless, as if someone was taking care of the tasks for me. The effort required on my part was minimal, and the system is functioning as expected. Special thanks to Haden for going above and beyond, staying late on meetings, and consistently communicating to ensure everything was on track. Review collected by and hosted on G2.com.

There were no significant issues or dislikes regarding the setup process. Everything proceeded smoothly and met my expectations. The training guide could for us to supply to our employees could be more comprehensive and easier to understand. I took the content and created a more beefy document to ensure my employees didn't get lost or confused along the way. Review collected by and hosted on G2.com.

After a tumultuous few years navigating various CC suites, Xima has come to the rescue offering a one-stop shop solution for providing voice channel communicaiton, extremely granular reporting, and a robust AI driven workforce analytics solution. They were attentive listening to our needs and presenting their solutions without being pushy, have been more than helpful walking us through the process, attending to our timeline while offering plenty of flexibility, ensuring we understand how to use the platform and each feature, and following up after implementation to assure satisfaction. We are truly pleased to have Xima help us launch our new business and look forward to growth in part thanks to the tools they're providing.

Additionally, they are very cost effective. Other platforms with similar features were asking for two to three times as much. They were especially flexible in making sure we got what we needed at a price point we were happy with. Review collected by and hosted on G2.com.

I do not necessarily have anything negative to say about Xima. I would note that in a different business, I used Xima ontop of another phone provider in a netsapiens set up using physical phones, and at times the software misinterpreted the state of the agents. It's a known issue they're working on. For this reason, in this itteration, we've decided to solely use their web-based soft phones and are not seeing any such misinterpretations of agent states, and the reporting is more detailed (you can determine if the drop event was from the caller or the receiver). Review collected by and hosted on G2.com.

My company was looking for a cloud based contact center for our customer service department. The implementation of this product was efficient and productive. The software is easy to use, intuititive, and I appreciate the knowledge of the implementation and support department. The support department is responsive and helpful. The reports are user friendly. Review collected by and hosted on G2.com.

The downside is that we didn't transition sooner to Xima Ccaas! Review collected by and hosted on G2.com.

Very easy to implement for my call team, Xima assisted in reminders for agent + admin training, and were very easy to commincate with. My team and I have had a seasmless switchover and that is in huge thanks to the Xima team. the ability to process custom reports is also a huge plus since I do manage a large number of outlets. Review collected by and hosted on G2.com.

Nothing to report here! We had a great transition and were fully supported through our expereince. The only hiccup I had was the download being older and out of date when I needed to work with my skills, but they let me know that it would be phased out soon and the Xima team was very easy to schedule calls with to get this back end set up. They also let me know that the download would not effect my calls or daily operations and that is true. Review collected by and hosted on G2.com.

I enjoy the reporting capabilities the most about Xima. I am a numbers and reporting person. I can easily find what I need or build my own reports. If I have a question about a filter or a stat, Support is quick to respond.

I also like the quick start guide. If I have a question, I can start there and usually find what I am looking for.

Our employees love that our WebChat is now within the phone platform. It makes responding to our customers quickly so much easier. Looking forward to implementing texting!

Every person that I have worked with very professional and welcoming. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike about CCaaS system. I have been using it for a month and I am still getting used to learning the reports but that is only because it offers so much. Review collected by and hosted on G2.com.

The insight it gives me for my team in real-time, in addition to the amount of reporting it gives to help me better understand what is driving our call volumn at any given time. Review collected by and hosted on G2.com.

I don't have one negative thing to say about my experience thus far. Review collected by and hosted on G2.com.

The platform is super user friendly and not confusing for administration. Everything can be done via the platform and it just makes sense. The implementation was very easy! The support was fantastic! Haden was amazing! The porting of the numbers etc. came off without a hitch! Review collected by and hosted on G2.com.

I wish they had a better desktop app that combined the functionality between snap mobil and mobile connect. Both have their strengths and weaknesses. Review collected by and hosted on G2.com.

I like the custom detailed reporting and supervisor view. Review collected by and hosted on G2.com.

Automatic post call survey option and option to require agents to code calls with Account codes. Review collected by and hosted on G2.com.

This software allows me to manage and track productivity in real time for my WFH employees. Review collected by and hosted on G2.com.

The reports are not as user friendly to create a pattern and/or trends of actions and productivity. Review collected by and hosted on G2.com.

Training for a user was minimal. After receiving the in depth and thorough admin training, I was very surprised that the user training was only a short video, but afer seeing how calls are answered and handled, it really was that easy to use for every day users. Being able to track call volume and types of calls is an awesome feature for our company to now have as well. Review collected by and hosted on G2.com.

The serial key code # and needing to obtain that online to submit a ticket seems a bit excessive, but luckily we aren't often submitting tickets Review collected by and hosted on G2.com.