I like that Xero is user-friendly and, despite taking a little practice, it’s fairly easy to find everything I need. The help provided is just right, not overly intrusive. The invoicing system is another highlight, working really well for me. It's easy to track current invoices and edit them if necessary. The invoice designs are simple to manage without overcomplication. Even as someone new to accounting software, I found the initial setup fairly easy, and I appreciate that I could manage it with some external help from AI. Review collected by and hosted on G2.com.

The reconciling system is very word-heavy and uses a lot of accounting jargon, which can be complicated for a first-time user and sole trader. It didn’t really give me a good guide on how to do this. I know there is a video, but it could do with little helpful tips along the way and on each section I need to fill to reconcile. Review collected by and hosted on G2.com.

What I like most about Xero is its clean, intuitive interface. It makes even complex bookkeeping tasks feel straightforward, and I can quickly drill down into any figure to view the underlying transactions. Review collected by and hosted on G2.com.

Support is mainly online and can feel slow or generic at times, which is frustrating when you hit a problem and just want to speak to someone who understands your setup Review collected by and hosted on G2.com.

Xero makes accounting tasks easy, whether I’m setting up a new client, managing the day-to-day work, or integrating with other tools. It’s stable and reliable, and it offers a lot of additional features for a reasonable monthly price. I also love how streamlined the interface is: there are no pop-ups, ads, or other distractions, so I can stay focused on getting work done. Support from Xero is quick, and they go the extra mile to help resolve any issues that come up. I’m also really looking forward to the expansion with Claude for business insights.

The different buckets for invoices - draft, submitted and approved - are such a useful tool for managing a client's invoices so that future revenue is has visibility and nothing gets forgotten.

The two tracking categories also provide great dimensional reporting. Review collected by and hosted on G2.com.

I'd love to see better project based reporting, but there are a lot of other apps that integrate so well with Xero, that it hasn't been a big limiting factor. I would also love it if we could choose to not see archived accounts when creating new reports, as this creates a bit of extra work in combing through them. More dimensional reporting with additional tracking categories would also be helpful. Lastly, and I think my biggest ask, is the ability to reconcile ALL balance sheet accounts - this is one thing that QBO has that I'd love to see in Xero. Review collected by and hosted on G2.com.

I really like Xero’s clean, user-friendly interface, which makes it easy to manage day-to-day accounting tasks. The bank reconciliation feature is both fast and accurate, and the integrations with payment platforms save me a lot of time by cutting down on manual work. Review collected by and hosted on G2.com.

The platform can feel slow when generating large financial reports, and the subscription pricing can be expensive for small businesses. On top of that, some useful features are only available in the higher-priced plans, which makes it harder to get full value without upgrading. Review collected by and hosted on G2.com.

What I like most about Xero is that it's not Intuit. QBO is junk. Xero has its quirks, but overall it's very easy to get stuff done once you take the time to understand how Xero does things versus QBO. I especially like the sability of the bank feeds and the ease of reconciliation. Review collected by and hosted on G2.com.

I don't really love their integration with Melio, athough it seems to be getting better. I also think their interfaces are a bit dated. Review collected by and hosted on G2.com.

The thing that I like most about Xero is its smooth processing of real-time financial visibility in regular business activities. When working with real-life situations, such as managing several clients or dealing with expenditures within projects, it becomes significantly easier to have a comprehensive and up-to-date understanding of cash flow, invoicing, and reconciliation processes. For instance, when analyzing financial statements at the end of each month, the system provides convenient access to the necessary information without requiring manual data aggregation. Moreover, it boasts an easy-to-use interface that even non-financial employees can operate using basic functions such as invoicing or spending documentation. Review collected by and hosted on G2.com.

The first limitation I have observed while using Xero is that it has certain limitations regarding advanced reporting and customization options. For instance, while trying to create a report or view finances from different perspectives, one finds limited possibilities in doing so within Xero, hence having to resort to exporting the information and then manually manipulating it using other software programs.

Another drawback I have experienced when working with Xero is that when reconciling transactions or dealing with several of them at once, the procedure may turn out to be rather manual and, therefore, tedious. In addition, while many third-party applications integrate well with Xero, resulting in discrepancies in information that will require manual adjustments.

Finally, it should be noted that while Xero provides excellent accounting services, its pricing increases when using additional functions or involving more users, making the solution costly for large companies. Review collected by and hosted on G2.com.

Reconcilation with automated matching makes my life running a business as a sole trader so much easier, saving me at least an hour a week versus using a spreadsheet for my accounting needs. Review collected by and hosted on G2.com.

The single pain point of Xero is not getting an introductory product call until after you sign up and give your payment details. It would be so much easier to refer to friends if there was a sales call that people could sign up for, rather than me being the sales call for them. Review collected by and hosted on G2.com.

I appreciate Xero for having a clean interface and being easy to use for both my team and the clients, despite the word choices taking some getting used to. The platform is stable, and the support is responsive and knowledgeable about the product. I find the cost to value very honest, making it a very economical choice for my clients. I also like the bulk categorizing of transactions as it's a good feature. The integration and conversion team seems solid, which has been helpful during setup. Review collected by and hosted on G2.com.

Making changes to transactions is a bit harder and not as intuitive. There is a learning curve with the language as well. There are some features that are very different than other systems. I was surprised to learn that you can move items around on your reports. It was not something I was expecting and the learning curve has been a interesting process. Review collected by and hosted on G2.com.

Xero’s functionality has improved a lot, but there’s still room for improvement, especially around reconciliation and AI learning.

For invoice settings, if possible I’d prefer to have an online customer template that we can preview while customising the invoice.

In terms of pricing, I feel the multi-currency function is too expensive for a low-volume company. Because of that, I’d rather use QuickBooks for multi-currency, as they offer a 50% discount to practices when subscribing to their plan. Review collected by and hosted on G2.com.

Bulk Reclassification via bulk adjustment is difficult to use because we need to specify the exact wording, and it also pulls in other unrelated transactions, which can cause incorrect reclassification. If possible, please add a column that allows us to reclass directly from AR/AP under the name or GL code. Because sometimes we need to do bulk reclass, but we still have to do it one by one from the GL code transction or AP via line items. Review collected by and hosted on G2.com.

I use Xero to handle our daily bookkeeping, generate client invoices, track project expenses, and reconcile bank transactions in a single cloud dashboard. It's our core financial hub for keeping our agency accounts organized and tax-ready. The automated bank reconciliation and live feed functionality stand out the most. The platform uses intelligent matching logic to automatically pair bank statements with our open invoices and bills, which reduces our transactional bookkeeping down to a few simple clicks. The interface is exceptionally clean and easy to navigate compared to older, legacy accounting tools. It completely eliminates the headache of manual expense tracking and delayed billing pipelines. The platform's live bank feeds automatically pull transactions in real time, keeping our numbers accurate and ensuring we always have a clear view of our active cash flow. Connecting our banking profiles and importing our customer directory was seamless and very quick. I’d give it a 9 out of 10. The bank reconciliation automation and live feeds are an absolute game-changer for daily bookkeeping. Review collected by and hosted on G2.com.

The reporting engine can feel a bit rigid and clunky when you need to generate highly customized financial layouts or deep, multi-variable project summaries. While standard templates like P&L work fine, tweaking them is frustrating. Additionally, the premium plan pricing can scale up quite rapidly as you add more add-on features. Review collected by and hosted on G2.com.