The design choices are good - the software is clean, and who doesn't like light blue?!

Also, some of the reports are also good, in that they are easy to generate and comprehend. They also generate quickly.

The pricing of the product is in line with industry standards, no longer an expensive option, especially when considering the various integrations and that are available and the new AI features.

For new users, onboarding support/assistance is available. Review collected by and hosted on G2.com.

The bank reconciliation screen isn’t as easy to use as other alternatives, and it ends up taking much longer to complete reconciliations when the data input hasn’t been 100% accurate.

Also, not being able to edit an invoice without first removing the payment is infuriating. Enabling a simple edit here would be a big improvement. Review collected by and hosted on G2.com.

I like Xero’s clean, user-friendly dashboard and its cloud-based accessibility. It makes day-to-day accounting simpler with features such as automated bank feeds, straightforward invoice management, and seamless integrations with over 1,000 apps, which saves a lot of time and helps reduce manual errors. Review collected by and hosted on G2.com.

The biggest drawback is the lack of direct inbound phone support, which can slow down urgent issue resolution. On top of that, the built-in inventory management is fairly basic, and getting access to key features such as multi-currency support requires upgrading to their most expensive pricing tier. Review collected by and hosted on G2.com.

Honestly, the best thing about Xero is how clean and intuitive the dashboard feels. I don’t need a background in finance to understand my cash flow and keep everything organized. The real game-changer for us has been the automated bank reconciliation, which makes staying on top of transactions much easier. Review collected by and hosted on G2.com.

The biggest drawback for me is their customer support setup. It relies heavily on email and support tickets, so if you run into an urgent issue or need immediate help with a reconciliation error, you can’t just pick up the phone and reach a live person right away. Review collected by and hosted on G2.com.

I like Xero because of its ease of use and clear financial reporting. It provides quick access to accurate financial information, making budgeting and decision-making much more efficient. The interface is easy to navigate, helping me understand our financial position quickly without needing specialized accounting expertise. As someone involved in organizational governance and oversight, this ease of access to financial information is really valuable for me. Review collected by and hosted on G2.com.

Finding specific settings or understanding the full range of customization options requires additional guidance. If Xero offered more contextual help inside setting pages, such as short tooltips, guided walkthroughs, search within setting function. Review collected by and hosted on G2.com.

I like that Xero is so easy to use for my bookkeeping needs. It helps me keep everything tidy and organized, which is great-- I don't have a lot of staff, I sort of have to take care of everything, not just bookkeeping. The app portion is very handy because it lets me manage my invoices on the go, without being tied to my office or store. I can clear payments while waiting to pick up my daughter after school or at night in bed when I can't sleep. I also appreciate how straightforward it is to clear my payments and match them to bills, as it integrates seamlessly with my bank accounts and charges and remembers prior classifications. Plus, it connects almost flawlessly with Square, which is essential for running my business. I find the screens attractive and the interface more appealing compared to alternatives like QuickBooks for a similar price. It's just a good deal! Review collected by and hosted on G2.com.

Occasionally, the feed from Bank of America drops and I have to restart it. It happens maybe once a year, but it's a very easy fix. Xero walks you right through how to reconnect to a bank that is dropped. I'm uncomfortable using AI for my bookkeeping, so I don't love that Xero is pushing some AI help. Review collected by and hosted on G2.com.

What I like best about Xero is how simple it makes everyday accounting. I regularly use it for invoicing, expense tracking, and bank reconciliation, and everything is easy to find. The dashboard gives me a quick overview of my cash flow, which saves time and helps me stay organized. Review collected by and hosted on G2.com.

The reporting section took me a little time to get used to, and I'd like more flexibility to customize reports. The pricing can also feel a bit expensive if you're a small business, but overall it works well once everything is set up. Review collected by and hosted on G2.com.

I like Xero because it's easy to use and can generate reports for presenting data from my clients. I appreciate the feature called JAX, which suggests what transaction matches in the bank statement line. This is particularly helpful as my clients have lots of transactions, and it saves a lot of time by suggesting matched transactions based on previous ones. The setup was straightforward too, as it only involved importing data and the chart of accounts. Review collected by and hosted on G2.com.

I find JAX to be too aggressive sometimes, especially when it auto reconciles sales invoices that are mismatched. Another issue is when importing bank statements in a template, Xero sometimes puts data in the wrong column even though the template is correct. Additionally, there are times when I click a certain command, and Xero executes a different command. Review collected by and hosted on G2.com.

Xero has an intuitive, easy-to-use interface that makes everyday accounting tasks much simpler. Features such as automated bank reconciliation, invoicing, expense tracking, and financial reporting help save a significant amount of time. Because it’s cloud-based and accessible from anywhere, and it also supports a wide range of third-party integrations, it works well for businesses of different sizes. Review collected by and hosted on G2.com.

Some of the more advanced functionalities are only available on higher-priced plans, and new users may need a bit of time to get familiar with all the features. Customer support can occasionally take longer than expected to respond, and certain customization options feel limited compared with more complex accounting platforms. Review collected by and hosted on G2.com.

I find Xero easy to use and customizable, making it a one-stop shop for my needs. I appreciate that it keeps everything in one place, serving as a single source of truth that captures income and expenditure correctly. It's capable of producing essential reports and handling returns like BAS, Tax, EOFY along with various health reports for multiple companies and currencies. I love that it captures data in real time and allows multiple users to access it from anywhere in the world. The payroll features are quick and easy to use, it links to the ATO and Super payments, and is compliant and secure. I enjoy how Xero integrates well with other systems and can export and manipulate data effectively. It's a great accounting and payroll package. Review collected by and hosted on G2.com.

There are a few clunky bits, especially with payroll and how it calculates wages, plus some reports/analysis we used to have in EH we don't have in Xero. Also, it's data/transaction limited and we reached the quota, so to speak, and the whole system slowed down. Review collected by and hosted on G2.com.

I like Xero's intuitive interface, cloud-based accessibility, and automation features. Bank reconciliation, invoicing, and financial reporting are particularly straightforward, which helps save time and reduces manual work. I also appreciate the ability to collaborate with accountants in real time. The initial setup was straightforward, and I was able to create an account, connect bank accounts, set up the chart of accounts, and configure invoices with ease. Review collected by and hosted on G2.com.

While Xero is easy to use overall, there are a few areas that could be improved. Some advanced reporting and customization options can feel limited, and certain features have a learning curve for new users. The pricing may also be a consideration for very small businesses, especially as they grow and need more advanced functionality. Review collected by and hosted on G2.com.