---
title: XCALLY Reviews
meta_title: 'XCALLY Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 48 reviews by the users' company size, role or industry to
  find out how XCALLY works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 48
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# XCALLY Reviews
**Vendor:** INGO  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 48
## About XCALLY
XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company.



## XCALLY Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of XCALLY, seamlessly managing calls, chats, and tickets on one platform. (1 reviews)
- Users value the **multi-channel integration** of XCALLY, enhancing workflow efficiency for support teams. (1 reviews)
- Users value the **integration of multiple communication channels** , streamlining workflow and enhancing support team efficiency. (1 reviews)

**What users dislike:**

- Users note a noticeable **learning curve** at first, making the interface feel less intuitive than desired. (1 reviews)
- Users find the **poor interface design** of XCALLY outdated and occasionally unintuitive, creating a learning curve for new users. (1 reviews)


## XCALLY Discussions
  - [What is XCALLY used for?](https://www.g2.com/discussions/what-is-xcally-used-for)

- [View XCALLY pricing details and edition comparison](https://www.g2.com/products/xcally/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-14+22%3A44%3A47+-0500&secure%5Bsession_id%5D=3bb82642-3ccd-4ece-af3c-9c07100531aa&secure%5Btoken%5D=e0477fe42f1d9873bea3b55b9da80fa96ddf19524efc22d5875e3adad52cc7be&format=llm_user)

## XCALLY Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top XCALLY Alternatives
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