WPMU DEV Pros and Cons

Proactive, solution-oriented, friendly.

Machines can all be within a fraction of each other's performance, but it is the people that make a place shine. I have websites older than WPMU and have hosted everywhere from solar-powered boutiques to AWS instances. Everything else being equal, service always makes the difference.

But at WPMU it is not equal. I subscribed to their plug-in suite and even though I had my sites spread out through several hosts, it made my life much more manageable. Sucess there led me to investigate their hosting services. I am in the process of moving 10 sites (4 client, 6 mine) ranging from real estate, home rental, and teaching sites, to ecommerce. Their support in archival mail migration (they have an app for that) and overnight site relocation (via FTP) makes a scary road very well lit. Review collected by and hosted on G2.com.

Switching from a solar-powered service to non weighs on me, but not enough to stay at a problematic service. Review collected by and hosted on G2.com.

Full house service capabilities so that we don't need to employ those extra staff to handle technical queries. They are great at technical support for Wordpress. We like that we can hand off a lot of services to WPMUDEV. Wish they would charge Australian dollars instead of USD, because the exchange rate is horrendous. Review collected by and hosted on G2.com.

Lately WPMUDEV has started charging for additional services which were included in the past. While I understand the commercial reasons for this, it is a bit cheeky for those that have been longtime investors in their platform and services.

New email service offerings on the hosting plans are not up to other company offers. For example, they only offer 100MB accounts and IMAP which cannot compete with other hosting companies email services provided with hosting. Review collected by and hosted on G2.com.

Swift and never shy of rolling up their sleeves and getting stuck in. Ever ready to solve problems and share ownership of the issue with you. Review collected by and hosted on G2.com.

Having to say what I dislike about them - that's a time waste trying to dream up something that just doesn't exist Review collected by and hosted on G2.com.

The Live Chat support is fantastic. They usually go above and beyond to assist in more complex matters. The only support I have experience that has rivaled this was with WP Engine's Enterprise plans, but WPMU DEV is a considerably cheaper alternative with a more rounded and always expanding service offering. Review collected by and hosted on G2.com.

Communication could be improved by the sales team. Review collected by and hosted on G2.com.

I rely on the entire collection of WPMUDev's products and services for my freelance work. It's worth the cost in every way. The best part is the excellent and easily accessible support, which has saved me time and headache more than once - with a special mention for Fida, who helped me with a down site tonight. Review collected by and hosted on G2.com.

I only wish I could link to my bank's credit card payment system for customer invoicing which has lower fees, rather than using Stripe. Review collected by and hosted on G2.com.

WPMU's Alfredo L. was a ohenomenal help to me today. I was freaking out about some broken images that were a cause of a new Woocommerce update that conflicted with my Flatsome theme. I'm NOT a developer and run a very small fledgling company (for now). On my checkout pages, the credit card icons were not displaying, which could cause a potential customer to be skeptical about the legitimacy of my site. He walked me through a number of scenarios, provided screenshots that helped me undersatnd what was happening and spent quality time on my issue.

Needless to say, he fixed the issue and was a pleasure to work with. If he is representive of the rest of the WPMU Dev team, then I highly recommend! Review collected by and hosted on G2.com.

The only thing that I found to be slightly agitating was trying to find how I could get into live chat support. Review collected by and hosted on G2.com.

When you run a small business, the need for easy-to-use product with stable and quick support is big!

Every time I contact WMPU DEV their support teamis patient, answering all questions, and even offer to do some technical stuff for me.

It's great to have their manuals and how-to-guides, but sometimes the time isn't there to read through them. Then it's nice to have support that explains short and simple what to do, and if needed they go in and help themselves.

Thanks for a great service! Review collected by and hosted on G2.com.

Nothing I have experienced, not even after 2-3 years of using WPMU DEV on different sites. Review collected by and hosted on G2.com.

Quality of products and services. Hosting plans have a good amount of room to step up or down, plugins and CS is spot on. Review collected by and hosted on G2.com.

There is not anything I can point out that I do not like about them. Review collected by and hosted on G2.com.

What I like most is the ability to quickly and easily perform maintenance actions on multiple sites at once. I don't like to enable automated plugin updates on client sites since this can lead to broken functionality on occasion. Instead, I manually update once per week unless there is a security risk which requires me to update sooner. With the WPMU DEV Dashboard, I can select all updates across all sites and update with one click. It's amazing.

It's a very similar situation for security, performance, SEO, and backups. Review collected by and hosted on G2.com.

I wish that there was the ability to manage non-WordPress sites to some extent. Review collected by and hosted on G2.com.

The tech support is superior. Working with 5 other hosting companies, I have never experienced such comprehensive tech support. For hosting and domain support all the way down to website troubleshooting. They are very patient and full of knowledge and quick. Aside from them having a ton of features making their service almost priceless, I would still choose them over them competition just because of their technical support alone. They have saved my projects life many times. Review collected by and hosted on G2.com.

No full control over what you can install and store on your hosting server. Review collected by and hosted on G2.com.