# WorkBuzz Reviews **Vendor:** WorkBuzz Analytics **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 70 ## About WorkBuzz WorkBuzz offers simple, flexible, and actionable employee engagement surveys, designed specifically for organisations with frontline, hybrid and remote workforces. Our employee listening tool is designed to give all employees a voice, wherever they are and whatever they do whilst empowering HR teams with the insights they need to reliably inform their people strategies. We’re all about simplicity and accessibility for all your employees — wherever they’re based, and whatever they do — and our platform is fully mobile- and tablet-optimised, with multiple ways to access and complete surveys. Our employee engagement experts and best-practice resources are on hand to help you craft questions, interpret results and drive positive change. Get all your feedback and analysis within minutes of your surveys closing, and segment results by demographic, seniority, location and more to truly understand what makes your people tick. Benchmark against your sector and track your progress to pinpoint the factors driving — or preventing — engagement in your organisation, and help managers prioritise and become better leaders. ## WorkBuzz Pros & Cons **What users like:** - Users value the **ease of use** of WorkBuzz, appreciating intuitive tools and excellent support for survey creation. (33 reviews) - Users find the **helpful support team** of WorkBuzz essential for achieving meaningful insights from their engagement surveys. (25 reviews) - Users praise the **excellent customer support** at WorkBuzz, highlighting their responsiveness and helpfulness throughout the process. (19 reviews) - Users find the **easy setup** of WorkBuzz to be seamless, allowing for quick and efficient survey creation. (8 reviews) - Users appreciate the **ease of use** of WorkBuzz, facilitating quick surveys and enhancing employee engagement effectively. (8 reviews) - Users appreciate the **user-friendly interface** of WorkBuzz, which makes surveys and reports easy to understand and generate. (8 reviews) - Intuitive (7 reviews) - Employee Engagement (5 reviews) - Ease of Understanding (4 reviews) - Users value the **easy implementation** of WorkBuzz, appreciating the supportive client management and intuitive navigation. (4 reviews) **What users dislike:** - Users report **survey issues** including lack of search function and inflexibility in scheduling and action planning. (6 reviews) - Users feel that WorkBuzz lacks **essential features** like text reminders and easy survey copying, limiting convenience. (5 reviews) - Users find the **inadequate feedback** from WorkBuzz limits effective communication of results within their organizations. (4 reviews) - Users find the **inadequate filtering** in WorkBuzz hampers their ability to efficiently locate line managers and relevant information. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the amount of information and lack of preparation. (3 reviews) - Navigation Difficulty (3 reviews) - Users face issues with **inaccurate translations** and limited reporting functionality, impacting overall usability of WorkBuzz. (3 reviews) - Users desire better **integration with HRIS** systems for a more seamless experience with WorkBuzz data management. (2 reviews) - Limited Customization (2 reviews) - Dashboard Issues (1 reviews) ## WorkBuzz Reviews ### 1. Outstanding employee engagement platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian Y. | Head of People Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about WorkBuzz?** WorkBuzz combines the advantages of a self-service platform with responsive and knowledgable people on hand to support and offer advice. The platform is insightful and offers granular data throughout the entire employee journey from onboard to exit. All fields and datapoints are customizable to meet specific requirements and the results platform is easily filtered for trend analysis and action-planning. **What do you dislike about WorkBuzz?** The platform fulfills all of our current requirements. **What problems is WorkBuzz solving and how is that benefiting you?** WorkBuzz provides an opportunity for employees to provide open and honest feedback in a confidential manner. This allows for action planning and pulse surveys to measure success throughout the year, enabling a consultative improvement approach. **Official Response from Melisaan Foster:** > Hi Adrian, thank you for your review. We've really enjoyed working with you and your organisation to build insight into your employee experience. As we've grown I'm delighted you've benefited from the platform enhancements with the support of our people when required for consultancy. Thank you for your support over the years. ### 2. WorkBuzz - the partner of choice for employee listening **Rating:** 5.0/5.0 stars **Reviewed by:** Kay M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about WorkBuzz?** Everyone at WorkBuzz is friendly and helpful and shares their experience and knowledge to assist you and your organisation to understand your results and recommend appropriate solutions. They are all extremely passionate and caring, not only about WorkBuzz but also about their clients and their organisations. The platform is super easy to use and we are able to utilise different language options to suit our multi-cultural workforce. They are also responsive to feedback and keep their clients informed. **What do you dislike about WorkBuzz?** There isn't anything I dislike about WorkBuzz. **What problems is WorkBuzz solving and how is that benefiting you?** WorkBuzz allows us to survey a multicultural workforce effectively and easily through the platform and gives us access to easy to understand and digest results. Their customer success and people science teams are fantastic at suggesting questions that help us to truely understand our employees and how they are feeling and through their experience and knowledge they are able to give us industry insights and help us contextualise our results. By partnering with WorkBuzz and using their solution we have been able to give our employees the opportunity to give us anonymised feedback (which we therefore hope is more open and honest) that we have then been able to act upon for employees. **Official Response from Melisaan Foster:** > Thank you for your review Kay. I really appreciate your comments about our customer-facing teams - I'm sure they will be delighted to read this! I also love that WorkBuzz has helped you include your multi-cultural workforce and gather transparent feedback, as it's a hugely important part of how we intend to improve working lives of others. ### 3. Great service & expert advice **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Learning & Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about WorkBuzz?** Always available at the end of an email or Teams call. Expert advice on how to understand and get the best from our engagement surveys. Working with Rafiul is a breeze. **What do you dislike about WorkBuzz?** Nothing, they are really great to work with. **What problems is WorkBuzz solving and how is that benefiting you?** Workbuzz allows us to give access to an anonymous survey platform that enables our colleagues to feel like they can give their honest opinion on what it's like to work at Community Housing. They give expert advice about what to ask, when to ask it and have a platform that can deliver this to a varied workforce. **Official Response from Melisaan Foster:** > Hi Karen, thanks for your feedback. I'm delighted you're enjoying working with us - the feeling is mutual! From our platform to our people, we're all about helping you achieve your outcomes and love having the opportunity to partner with you to support employee listening across your workforce. ### 4. Flexible employee survey tool accompanied by great customer service team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about WorkBuzz?** Great customer service team - always really helpful and very responsive to queries. They show real passion for employee engagement. The platform and survey tool is flexible and easy to navigate. Workbuzz is very engaged with their clients/employers and generally want to continue to improve platform and their offering **What do you dislike about WorkBuzz?** It would be great if People Science insights were included as part of standard offering rather than paid addition. We usually pay for the People Science team to give us further insights into the data and have found this really valuable to get to the heart of what is the most important for our employees. **What problems is WorkBuzz solving and how is that benefiting you?** They are continually working on improving functionality and adding more to exisiting platform (ie. action planning) which will greatly help with follow-through on actions within our organisation **Official Response from Melisaan Foster:** > Thank you for your positive feedback on our team and our commitment to continuously improve our offering. As we further develop our offering we're wrapping core elements of our People Science offer into standard packages for clients paying for our Plus or Premium offers - these may be of interest and meet your needs, so please do contact me or your CSM and we can see what we can do for your contract. ### 5. Quick & easy surveys and results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about WorkBuzz?** Surveys are visually clear, easy to complete and provide a good overview of current employee engagement. Easy to implement and send out to enitre team across multiple locations regularly. **What do you dislike about WorkBuzz?** Reporting could offer a deeper comparison from survey to survey. **What problems is WorkBuzz solving and how is that benefiting you?** Highlights any lower scoring areas before they become issues which creates a culture of continuous improvement. **Official Response from Melisaan Foster:** > Thank you for your review. I'm glad the end user experience has been smooth and simple for employees to complete and for you to deploy surveys. I really appreciate the comment on comparisons on the dashboard and will share this with our product team who will be reviewing this. ### 6. Workbuzz is very easy to use and captures a range of questions. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about WorkBuzz?** The variety of questions covering all bases. **What do you dislike about WorkBuzz?** The questions that create a word bubble are sometimes confusing and therefore make the work bubble created none useable. **What problems is WorkBuzz solving and how is that benefiting you?** It helps us to understand views across the whole business and seeing by department helps to find any key themes. **Official Response from Melisaan Foster:** > Thank you for your feedback. I'm delighted that the system is helping you see themes in different areas of the business and you are enjoying our question library. I will share your comment on the comments analysis with our Product team for consideration. ### 7. Insightful and intuitive platform for users, with great support from the WorkBuzz team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about WorkBuzz?** The ongoing support we have received from the team. A platform that is easy to use and intuitive for users. Comprehensive data capture and analysis, linking into key business objectives. **What do you dislike about WorkBuzz?** Using the filters on the dashboard can be a little bit clunky, but once you get used to them, it's OK. **What problems is WorkBuzz solving and how is that benefiting you?** Giving our teams some real insight into what matters most for colleagues. Understanding how engagement links into key business objectives. Understanding the needs of employed versus self-employed colleagues. **Official Response from Melisaan Foster:** > Thank you for your review and sharing the positive experience you have had working with the WorkBuzz team and using the platform. We're delighted that WorkBuzz has helped produce real insight and enabled you to find differences in the needs of your diverse colleague groups. We're always looking for ways to improve and your feedback on the filters is helpful, I will pass this to our product team for consideration as they review the dashboards. ### 8. Workbuzz are amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey-Jayne D. | People Business Partner Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about WorkBuzz?** I've had the absolute pleasure of working with Raf for the last year and have received exemplary support and guidance. Raf (and WorkBuzz) feel like an extension of my team, he genuinely cares about people and culture, which is evident in the support he provides. Looking forward to continuing our great working relationship **What do you dislike about WorkBuzz?** There are no downsides, the people and the platform are both faultless **What problems is WorkBuzz solving and how is that benefiting you?** Providing a user friendly and engaging platform, in order to gain valuable insights to various aspects of colleague engagement **Official Response from Melisaan Foster:** > Thank you for your kind words Stacey-Jayne, we've really enjoyed partnering with your organisation over the years and love that you see us as an extension of the team - I think that works both ways as your webinar with us made a huge impact and opened up a lot of important conversations here too. ### 9. Excellent system and brilliant team **Rating:** 5.0/5.0 stars **Reviewed by:** Nicky H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about WorkBuzz?** The WorkBuzz platform makes employee feedback straightforward. Working with Hayley and Mel make it painless and pleasureable. **What do you dislike about WorkBuzz?** No real downsides to WorkBuzz come to mind. **What problems is WorkBuzz solving and how is that benefiting you?** Workbuzz is ensuring that we get valuable feedback from our employees on a wide range of topics. It provides insights on how we can improve and engage our teams better. We have implemented quite a few changes that have impacted the workforce positively following the survey, the biggest being shutting our business on Sundays to give our employees time with their families. **Official Response from Melisaan Foster:** > Thank you for your review Nicky, we love working with you and are delighted that you've been able to take feedback from our platform and turn it into action that improves your employee's experience - that's exactly why we exist! ### 10. Great analytics to help improve my team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about WorkBuzz?** It allows for a nice clear presentation of survey results, leaving the reader as to no doubt what metrics have been met and where improvements are needed. **What do you dislike about WorkBuzz?** No downsides at all. Easy and informative to use **What problems is WorkBuzz solving and how is that benefiting you?** It is not always possible to get staff sentiment when speaking to them direct. Anon surveys gives them a chance to honestly give their feedback **Official Response from Melisaan Foster:** > Thank you for your review. We're delighted that you're able to make the most of our platform in gathering feedback from your people. ### 11. amazing support and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about WorkBuzz?** Working with our CSM Joel. He is very knowledgable and always availble to support. He responds quickly and was very patient as we introduced a new team last year. **What do you dislike about WorkBuzz?** nothing, easy to use and great service. nothing to dislike **What problems is WorkBuzz solving and how is that benefiting you?** some of the reporting is limited, but Joel has been really helpful in getting us the reports we need. **Official Response from Melisaan Foster:** > Thank you for your review and kind words about Joel. I will speak to him about the reporting limitations to see if his workarounds can be built in to our product roadmap and planned enhancements for reporting. ### 12. Comprehensive, user friendly employee survey software, with excellent support services **Rating:** 5.0/5.0 stars **Reviewed by:** Emer B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about WorkBuzz?** You can easily run reports, search and present the data in different ways, and the software is quite intuitive, even for occasional users. You also get to talk to a person rather than having to raise a helpdesk call if you have a query. **What do you dislike about WorkBuzz?** Refreshing our employee and team data for new surveys can be a bit fiddly, though I think we'd be likely to encounter that with most systems **What problems is WorkBuzz solving and how is that benefiting you?** We can track employee engagement, design our own questions and benchmark against other similar organisations. This helps us build a picture of strengths and problems areas and take action where needed. **Official Response from Melisaan Foster:** > Thank you for your review Emer. I''m glad you're able to make use of the software and tailor your experience to suit your needs. We're looking at how we improve updating employee data including departments and demographics, so I will ask our Product team to get in touch with you to take on your feedback as we build this. ### 13. I had great experience with Workbuzz, the team was great. Very patient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about WorkBuzz?** The people i worked with to launch the survey were great. They showed passion and were very committed to support our buisness. Excited to see how far we go with workbuzz. **What do you dislike about WorkBuzz?** We did not really plan the action plan after the engagement survey closed. We felt that we could have been prepped better when the survey was still live. As this was our first survey, it was just overwhelming. **What problems is WorkBuzz solving and how is that benefiting you?** Workbuzz is solving our culture issue, we have gone from one site to five and we have not yet created a culture. Some sites are happier then others and workbuzz has helped identify areas to focus on. **Official Response from Melisaan Foster:** > Thank you for your review and kind words about our team here at WorkBuzz. We're glad we're able to help you build your culture & share sites which are outliers to address. I completely understand the need to focus on action planning before - during - and after - your survey(s) are live, I'll make sure to pick up with our Customer Success Managers to understand how best we can support you in this area & ensure we introduce you to our upcoming tool that will enable line managers to act directly on their feedback. ### 14. Easy to Use and Helpful Team **Rating:** 4.5/5.0 stars **Reviewed by:** Ruth G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about WorkBuzz?** Simple to use, data is easy to review and interpret meaningfully and the team are incredibly helpful. **What do you dislike about WorkBuzz?** It has some limitations as a tool, and it's harder to interpret qualitative data. **What problems is WorkBuzz solving and how is that benefiting you?** Survey tool - it makes it easy to benchmark against our past results and previous organisations. **Official Response from Melisaan Foster:** > Hi Ruth, thank you for your review. I'm delighted that you've been able to easily make use of the WorkBuzz platform to gather data and benchmark your performance. I appreciate your comment on the limitations of qualitative data analysis and would love to work with you and our product team to build this out together. We'll be in touch via your CSM to arrange this! ### 15. Collaborative Working and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about WorkBuzz?** The Workbuzz system is very easy to use and the account managers are very supporting and proactive in that support. **What do you dislike about WorkBuzz?** There has been no downsides to Workbuzz in my experience. Any system developments I have requested have been actioned or I have been given a rationale as to why they can't happen yet. **What problems is WorkBuzz solving and how is that benefiting you?** Workbuzz is providing us with the opportunity to gather insightful data on our employee engagement. This has allowed us to action plan and implement new initiatives to improve engagement across the business. **Official Response from Melisaan Foster:** > Thank you for your review Chelsea! We love working with you and have always found your requests for development helpful to help us plan more for the future. Looking forward to continuing to work with you to gather insights and produce actions that support your organisation. ### 16. Brilliant in depth analysis of engagement results **Rating:** 5.0/5.0 stars **Reviewed by:** Philippa K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about WorkBuzz?** The workbuzz tool is simple and easy to use. It is good to be able to put the survey results in the hands of managers and empower them to take action. **What do you dislike about WorkBuzz?** Training the managers to use the dashboards effectively. **What problems is WorkBuzz solving and how is that benefiting you?** Understanding exactly where the challenges with engagement are and then being able to make targeted interventions. **Official Response from Melisaan Foster:** > Thanks for your review Philippa, it's great to see how useful you're finding the platform and that the area we can improve is around helping up-skill managers to effectively use our dashboards. We'll build this into the development of the platform and how we guide managers going forward. ### 17. Great Platform and support service for Employee Engagement Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about WorkBuzz?** Great Platform and Reporting Tools with multiple features. Easy to use and implement. Great Customer support, including lots of flexibility to meet our needs and requests. **What do you dislike about WorkBuzz?** No downsides - great platform and services **What problems is WorkBuzz solving and how is that benefiting you?** Able to implement and run a company wide employee engagement survey across 14 countries in multiple languages. WorkBuzz supported with the analysis of results to help us focus on areas to explore for action planning. **Official Response from Melisaan Foster:** > Thank you for your feedback - we're delighted you've had a great experience with our platform and services and look forward to continuing our partnership. ### 18. Great Product - Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about WorkBuzz?** The Product is great - always flexible to the business needs - having worked with them for a number of years - the team are outstanding - always there to help and guide. the prduct is easy to use. **What do you dislike about WorkBuzz?** Nothing - always flexible to the needs of the customer **What problems is WorkBuzz solving and how is that benefiting you?** Being able to understand the employees better - and more importantly being able to action some of their feedback to ensure they are better engaged **Official Response from Melisaan Foster:** > Thank you for your review - we really pride ourselves on being a simple and flexible tool that you can tailor to your needs, so I'm delighted to read that's aligned to your experience! ### 19. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about WorkBuzz?** Real time feedback and userfriendly platform **What do you dislike about WorkBuzz?** The lifecycle survey feedback is provided in only excel which makes it harder to analyse and present in a user-friendly way. Demographical data is not user-friendly. We are unable to compare feedback across our business areas and by demographics - we find this particularly challenging. **What problems is WorkBuzz solving and how is that benefiting you?** Obtaining hire to retire feedback which helps us to respond to the business, build trust and ultimately improve engagement and retention levels **Official Response from Melisaan Foster:** > Thank you for your review. We're working on improvements for the lifecycle reports to be provided in PDF or PPT format which will be released in the next few weeks and regarding demographical data, we're building an improved way for you to compare feedback and have heatmaps display. I will share your review with our CSMs to see if they can reach out and ensure you're kept up to date with these developments and if possible, can be involved in how we intend to build the enhanced demographic comparison features. ### 20. The service and expertise has been excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about WorkBuzz?** The dedication from our account manager Rafiul Hassan has beem amazing. He is very quick and very engaged. **What do you dislike about WorkBuzz?** I have not actually experinced any downsides to WorkBuzz. **What problems is WorkBuzz solving and how is that benefiting you?** The sruvey has helped us to imrpove our company cutlure. We now have a score of 92% of employees proud to work for our company! **Official Response from Melisaan Foster:** > Thank you for your review and kind words about Raf. We're delighted you have such great engagement and hope we can keep working with you to further your culture (let's aim high and see if we can get to 100% pride in working for your company!) ## WorkBuzz Pricing - **Foundation**: Starting at £3.50 Designed for: Organisations starting out on their employee engagement journey and need the key insights. Launch your first survey in minutes and start understanding what your workforce really thinks. - **Grow**: Starting at £4.00 Designed for: Organisations ready to take employee engagement to the next level. Receive dedicated support from your Customer Success Manager*, run surveys in multiple languages, and use AI-powered text analytics to explore open comments in more depth. - **Advanced**: Starting at £5.25 Designed for: Organisations that want to embed engagement throughout the entire employee lifecycle. Run onboarding and exit surveys, integrate with popular HRIS, and get peace of mind with added security. [View full pricing details](https://www.g2.com/products/workbuzz/pricing) ## WorkBuzz Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top WorkBuzz Alternatives - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,917 reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 4.5/5.0 (1,540 reviews) - [WorkTango](https://www.g2.com/products/worktango/reviews) - 4.7/5.0 (1,306 reviews)