Wolken Service Desk Pros and Cons

Wolken service desk ticks all the boxes for a service desk tool. Easy to use, has all the features that required for operations and the ease of integrations with third party platforms is a great plus point. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.

Very healpful to resolve the Customer Complaints ontime. Review collected by and hosted on G2.com.

Not observed not much Downsides, need some more developments. Review collected by and hosted on G2.com.

Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services Review collected by and hosted on G2.com.

To create and customize the dashboards & frequency of use Review collected by and hosted on G2.com.

The Woken Service Desk offers a range of benefits that make it stand out as a valuable tool compared to others, for efficient and collaborative support management Review collected by and hosted on G2.com.

we have not undergone any issues with the Wolken Team during the setup of Go Live.

overall the Wolken team provided everything we asked for. Review collected by and hosted on G2.com.

It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch. Review collected by and hosted on G2.com.

I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive. Review collected by and hosted on G2.com.

Wolken Service Desk helps us achieve our customer satisfaction goals with accuracy, predictability, and control. I particularly like the aspect of building knowledge bases to reduce time to respond better. Review collected by and hosted on G2.com.

Nothing particular. Wolken is very responsive to our requests to fine tune our implementation and their engineers are competant. Review collected by and hosted on G2.com.

Ability to use natural language to describe issues and very prompt and relevant responses from our knowledge bases Review collected by and hosted on G2.com.

Responses can be more human like especially along the lines of what's offered by some of the large language models .. perhaps integrating with such will make it better Review collected by and hosted on G2.com.

Easy to use and configurable Saas product with a good product quality and delivery options. Review collected by and hosted on G2.com.

Not applicable

There are no issues that I came across Review collected by and hosted on G2.com.

Timely and perfect delivery! Always on the ball! Review collected by and hosted on G2.com.

No issues. Perefct performance. Great team. Review collected by and hosted on G2.com.

Easy setup and quick go live

Flexible and easy to configure

Can manage complex flows with little effort Review collected by and hosted on G2.com.

Have not found any signifcant drawback that can be highlighted Review collected by and hosted on G2.com.