15 Wolken Service Desk Reviews
Overall Review Sentiment for Wolken Service Desk
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Wolken ServcieDesk is loaded with features like omnichannel support, knowledge base, reports and analysis, and it helps us keep our customers satisfied and happy. Review collected by and hosted on G2.com.
There is nothing to dislike about the product. Review collected by and hosted on G2.com.
Good solution for ticketing service for incident management with service level agreements.It is good for business units in online service companies, software product companies, for their issues in product and for betterment of products companies can use the ticketing tool in tracking issues solving it within the time. Review collected by and hosted on G2.com.
Need to do better in interface in UI to use in using the tool in daily ticket solving by IT engineers. Review collected by and hosted on G2.com.
Jen helped me connect my Zapier to my account. Very responsive and quick! Review collected by and hosted on G2.com.
I didn't dislike anything, everythig was great Review collected by and hosted on G2.com.
Best application for ticketing Solutions Review collected by and hosted on G2.com.
So far its good experience and Need to work on Service desk performance Review collected by and hosted on G2.com.
Wolken Service Desk is a complex tool that gives a company the ability to manage the requests for IT from the employee, as well as incidents, configuration changes, service level agreements. For each kind of ticket you can have custom flows, different team for assignees and different SLA.
Personally I find it very convenient to interact with the tool via email for communicating with the IT engineer assigned to fix the problem. Review collected by and hosted on G2.com.
The biggest pain with Wolken Service Desk is its User Interface to manage helpdesk tickets by an IT engineer but also for users. It is ugly, hard to use, not intuitive as well. Anyone that needs to use this tool will need training. That is a big negative in these days when software making companies are trying to deliver outstanding user experience and usability in the UI when selling software. Review collected by and hosted on G2.com.
