Wolken Service Desk
Editedit
Play Video
Wolken Service Desk
By Wolken Software
Show rating breakdown
4.7 out of 5 stars
See all 15 Wolken Service Desk reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Wolken Service Desk.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Wolken Service Desk

Wolken Service Desk Reviews & Product Details

Editadmin
DS
Head Customer Support
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Wolken Service Desk?

Best application for ticketing Solutions Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

So far its good experience and Need to work on Service desk performance Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Good application, easy for customisation as when its required Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Wolken Service Desk Overview

Editedit
What is Wolken Service Desk?

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams. Robust SLA (Service Level Agreement) management ensures that all service requests are handled consistently and on time, creating a reliable experience for both customers and internal teams. What sets Wolken Service Desk apart is its AI-driven capabilities. The AI Co-Pilot feature provides real-time suggestions, automates repetitive tasks, and offers predictive insights, allowing support teams to focus on complex, high-priority issues. Meanwhile, AI Agent Assist enhances agent performance by summarizing tickets, predicting reopens, and analyzing customer sentiment, enabling faster, more efficient ticket resolution and a more personalized customer experience. Founded with a vision to simplify service management, Wolken Software has become a trusted partner for organizations looking to modernize and automate their support processes. With Wolken Service Desk, businesses can expect a seamless, data-driven solution that delivers faster response times, higher customer satisfaction, and a more empowered support team ready to tackle the demands of today’s service environment. Key Features: • Self-service Knowledge Base • SLA Management for consistent service delivery • AI Co-Pilot for workflow optimization and insights • AI Agent Assist for improved ticket handling and customer sentiment analysis Discover how Wolken Service Desk can transform your service management processes and support your organization’s growth.

Wolken Service Desk Details
Product Website
Discussions
Wolken Service Desk Community
Languages Supported
Catalan, Czech, Welsh, Danish, German, Greek, English, Finnish, French, Irish, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latin, Dutch, Polish, Portuguese, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Traditional)
Show LessShow More
Product Description

Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.

How do you position yourself against your competitors?

Personalized Engagement
Boost satisfaction and loyalty with tailored responses and insights.

Operational Efficiency
Automate repetitive tasks and streamline workflows to drive efficiency and reduce costs.

Maximize ROI
Experience up to 70% cost savings and faster returns with our intuitive, low-to-no-code platform.

Exceptional User Experience
Deliver seamless and dynamic user journeys with our optimized interface.

Trusted by 50M+ Users
Over 50 million users rely on the Wolken Platform for their ServiceDesk needs.

7M+ Tickets Resolved
Support analysts worldwide have efficiently managed over 7 million tickets.

15K+ Agents
More than 15,000 agents trust Wolken ServiceDesk to deliver exceptional support.

Global Reach
Wolken has been successfully deployed in over 60 countries worldwide.

Seller Details
Seller
Wolken Software
Company Website
Year Founded
2011
HQ Location
Cupertino, USA
Twitter
@wolkensoftware
211 Twitter followers
LinkedIn® Page
www.linkedin.com
159 employees on LinkedIn®
Description

Wolken was established to address the challenges and gaps in the service delivery market with the passion to bring excellent service support within the reach of every company. Our founders recognized the need for a comprehensive platform seamlessly integrating various applications, providing businesses with a unified and efficient customer service solution. We offer a simple, scalable, and secure cloud-based ServiceDesk solution for businesses to handle their internal and external customer service with ease. Our unique customer-centric business model and cutting-edge technology position us for success in the global SAAS market. Wolken is set to eliminate complexities and streamline operations for our customers with the extensive use of AI & ML, out-of-the-box set-up, and low to no code platform that can be implemented in enterprises in a matter of weeks. Wolken's top-notch solutions like our Customer ServiceDesk, IT Service Management, HR Case Management & Quality ServiceDesk help businesses streamline their operations, enhance collaboration, and optimize productivity by leveraging the power of the cloud.

Vinu I.
VI
Overview Provided by:
Vinu Iyer

Recent Wolken Service Desk Reviews

AV
Anne V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Witnessing a great product, service and team at work!"
Timely and perfect delivery! Always on the ball!
Read more
DG
Dayakar G.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is very user friendly and very relevant to the Bussiness"
It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time. Very healpful to resolve...
Read more
PG
Prasanna G.Enterprise (> 1000 emp.)
5.0 out of 5
"SaaS based product and available on Opex model."
Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Wolken Service Desk Media

Wolken Service Desk Demo - Reporting & Analytics
Wolken ServiceDesk enables you to collect and analyze data intelligently in real-time and provides meaningful summaries for your business.
Wolken Service Desk Demo - Omnichannel Support
Wolken ServiceDesk offers your customers an integrated, high end customer experience across channels like e-mail, social media, widget and telephony.
Wolken Service Desk Demo - 360 Ticket View
Access all the necessary information faster with Wolken ServiceDesk's Ticket Summary feature.
Wolken Service Desk Demo - Knowledge Base Module
Wolken ServiceDesk comes with an in-built Knowledge Base that can be viewed by both your customers and agents and helps in resolving queries real time.
Wolken Service Desk Demo - Dynamic Views
Select what you want to see on your login screen. Edit your screen without any code and work comfortably with the information you want to see.
Play Wolken Service Desk Video
Play Wolken Service Desk Video
Play Wolken Service Desk Video
Play Wolken Service Desk Video
Play Wolken Service Desk Video
Answer a few questions to help the Wolken Service Desk community
Have you used Wolken Service Desk before?
Yes

14 out of 15 Total Reviews for Wolken Service Desk

4.7 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
14 out of 15 Total Reviews for Wolken Service Desk
4.7 out of 5
  • Sort By:
    G2 Sort
14 out of 15 Total Reviews for Wolken Service Desk
4.7 out of 5
  • Sort By:
    G2 Sort

Wolken Service Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for Wolken Service DeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
PS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wolken Service Desk?

Wolken service desk ticks all the boxes for a service desk tool. Easy to use, has all the features that required for operations and the ease of integrations with third party platforms is a great plus point. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Wolken Service Desk?

It would be very easy to track the Complaints/ Issues and help us to reslove the customer issues on the given SLA time.

Very healpful to resolve the Customer Complaints ontime. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Not observed not much Downsides, need some more developments. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

We will get multipe service requests from our clients and also will receive multiple Queries on regular basis.

Based upon customer query we will give best service to our clients. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
PG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Wolken Service Desk?

Easy installation & configurations. Ready to Go workflows. No headache of owning and maintaing the products / services Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

To create and customize the dashboards & frequency of use Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

It is helping to unify the ticket management process across multiple customers Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
RD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wolken Service Desk?

The Woken Service Desk offers a range of benefits that make it stand out as a valuable tool compared to others, for efficient and collaborative support management Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

we have not undergone any issues with the Wolken Team during the setup of Go Live.

overall the Wolken team provided everything we asked for. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

It's helping us with our customer service support, due to its omni channels functionality it has helped us connect all of our channels in one place.

this has given our company are huge boost in productivity and customer satisfaction score! Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer Software
EC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wolken Service Desk?

It is a very easy to use, flexible tool at a very competitive price. I enjoy working with the leadership team at Wolken who have a deep understanding of the software business and other business they touch. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

I'd love it if they would only have me as their customer :) - hard to identify anything to dislike to be honest, our interactions over the past five years have only been positive. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

We needed a platform to meet our need to help provide excellent customer support to our customers. We're an enteprise software house and our customer can face complex issues - Wolken allows us to capture all required information in an easy and flexible way which leads to a smooth experience for both our customers and employees. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
YB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wolken Service Desk?

Wolken Service Desk helps us achieve our customer satisfaction goals with accuracy, predictability, and control. I particularly like the aspect of building knowledge bases to reduce time to respond better. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Nothing particular. Wolken is very responsive to our requests to fine tune our implementation and their engineers are competant. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Making the customer feel CUBOT BI is a responsive company, is the biggest benefit of using Wolkrn products. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer Software
EC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Wolken Service Desk?

Ability to use natural language to describe issues and very prompt and relevant responses from our knowledge bases Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Responses can be more human like especially along the lines of what's offered by some of the large language models .. perhaps integrating with such will make it better Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Reducing the calls to our admins for solving routine IT configuration issues.. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
KM
Business Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Wolken Service Desk?

Easy to use and configurable Saas product with a good product quality and delivery options. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Not applicable

There are no issues that I came across Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Everything teams need to deliver value fast.

Connect Dev,it ops and business teams in1 platform

Deliver great services experience across teams fast Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
AV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Wolken Service Desk?

Timely and perfect delivery! Always on the ball! Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

No issues. Perefct performance. Great team. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

User satifaction. Efficiency. Achieving our Business Goals. Implementation smart, speedy and flawless. No language issues. Workls all over the globe. Team is very apt! Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
ET
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Wolken Service Desk?

Easy setup and quick go live

Flexible and easy to configure

Can manage complex flows with little effort Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

Have not found any signifcant drawback that can be highlighted Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

We setup a Centralised Customer Service NOC for B2B business

We were able to manage the tickets better and implement Knowledge Base for improved resolution of issues Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Wolken Service Desk Categories on G2
Help Desk
Service Desk
Help Desk
Service Desk

Wolken Service Desk Comparisons

Compare SF Service Cloud vs. Wolken Service Desk
Compare SF Service Cloud vs. Wolken Service Desk
Wolken Service DeskVSSF Service Cloud
Compare Wolken Service Desk ratings to similar products

Top Rated Wolken Service Desk Alternatives

Salesforce Service Cloud
(5,607)
4.4 out of 5
Jira Service Management
(779)
4.2 out of 5
ServiceNow IT Service Management
(874)
4.3 out of 5
See all Wolken Service Desk Alternatives

Explore More

Google Cloud Run reviews
Discrete vs Continuous Data
RFP Templates
Out of Office Messages
Vaccine Tracking
Last In, First Out (LIFO)
Quasi Contract
Operating Revenue
Pros and Cons Details
Wolken Service Desk
Contact Wolken Service Desk