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Top 10 Wolken Service Desk Alternatives & Competitors

By Wolken Software
(15)4.7 out of 5

If you are considering Wolken Service Desk, you may also want to investigate similar alternatives or competitors to find the best solution. Other important factors to consider when researching alternatives to Wolken Service Desk include configuration. The best overall Wolken Service Desk alternative is Salesforce Service Cloud. Other similar apps like Wolken Service Desk are Jira Service Management, ServiceNow IT Service Management, Freshservice, and Freshdesk. Wolken Service Desk alternatives can be found in Service Desk Software but may also be in Help Desk Software or IT Service Management Tools.

Best Paid & Free Alternatives to Wolken Service Desk

  • Salesforce Service Cloud
  • Jira Service Management
  • ServiceNow IT Service Management
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Top 10 Alternatives to Wolken Service Desk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Wolken Service Desk stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Telecommunications, and find the best product for your business.
    #1

  1. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5
    Optimized for quick response

    2. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Salesforce Service Cloud is:

    Slower to reach roi
    See all Salesforce Service Cloud reviews
    #2

  2. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    3. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Jira Service Management is:

    Slower to reach roi
    See all Jira Service Management reviews
    Serviceaide ChangeGear
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    4. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to Wolken Service Desk, Serviceaide ChangeGear is:

    Slower to reach roi
    Visit Website
    #3

  4. ServiceNow IT Service Management

    By ServiceNow
    (874)4.3 out of 5

    5. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, ServiceNow IT Service Management is:

    Slower to reach roi
    See all ServiceNow IT Service Management reviews
    #4

  5. Freshservice

    By Freshworks
    (1,238)4.6 out of 5
    Optimized for quick response

    6. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Freshservice is:

    Slower to reach roi
    Easier to admin
    See all Freshservice reviews
    #5

  6. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5
    Optimized for quick response

    7. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Freshdesk is:

    Slower to reach roi
    See all Freshdesk reviews
    #6

  7. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5
    Optimized for quick response

    8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Zendesk Support Suite is:

    Slower to reach roi
    See all Zendesk Support Suite reviews
    #7

  8. Zoho Desk

    By Zoho
    (6,204)4.4 out of 5
    Optimized for quick response

    9. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Zoho Desk is:

    Slower to reach roi
    See all Zoho Desk reviews
    #8

  9. Intercom

    By Intercom, Inc.
    (3,327)4.5 out of 5
    Optimized for quick response

    10. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Intercom is:

    Slower to reach roi
    See all Intercom reviews
    #9

  10. Atera

    By Atera
    (789)4.6 out of 5
    Optimized for quick response

    11. Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, Atera is:

    Slower to reach roi
    Easier to admin
    See all Atera reviews
    #10

  11. SysAid

    By SysAid
    (710)4.5 out of 5
    Optimized for quick response

    12. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Wolken Service Desk:

    Reviewers say compared to Wolken Service Desk, SysAid is:

    Slower to reach roi
    See all SysAid reviews
    Serviceaide ChangeGear
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    13. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to Wolken Service Desk, Serviceaide ChangeGear is:

    Slower to reach roi
    Visit Website

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