--- title: Wipro Cognitive Customer Service (CCS) Reviews meta_title: 'Wipro Cognitive Customer Service (CCS) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Wipro Cognitive Customer Service (CCS) works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 5 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Wipro Cognitive Customer Service (CCS) Reviews **Vendor:** Wipro **Category:** [SAP Store Software](https://www.g2.com/categories/sap-store) **Average Rating:** 4.7/5.0 **Total Reviews:** 5 ## About Wipro Cognitive Customer Service (CCS) A configurable suite of applications easily integrated with SAP Customer Experience and SAP S/4HANA, reading past interaction history, contextual data & predict Interaction Reason using ML in real time, Next Best Action Determination & Process Automation leveraging SAP BTP services. ## Wipro Cognitive Customer Service (CCS) Reviews ### 1. CCS is a great platform for logistics. **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus M. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Wipro Cognitive Customer Service (CCS)?** CCS is the most efficient tool for tracking, placing, cancellations, delivery schedules, and more. It is to easy to use. Is the most simple tool for logistics. I love it. **What do you dislike about Wipro Cognitive Customer Service (CCS)?** Well, i have not had an issue using CCS, if i am not able to do something i understand that is because i am in a level where i can be able to do some things but not all. **What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?** CCS allows me to book orders, place new orders, provide promotions inquiries, assist with price adjustments, delivery reschedules, sent swatches as well, replacements, and schedule returns. CCS allows me to refund for damaged items that the client requests instead of receiving a refund, it allows me to track orders as well, I love that it lets me know from what location the item is shipped so I can be able to reach out the location in case there is an issue with the delivery. All my teammates love that if there is a backordered item we are able to know through CCS and that way we can process a form to request an early date as soon as possible. Other thing that we love is that we are able to review the item through an item that it shows on CCS without going to another website. CCS is the perfect tool for those who offer logistics customer service, such as Crate & Barrel or CB2. I do suggest to use it, because it is really simple to use, and fast as well. It is a system that does not get slow. Please use it if you can. Do not think about it. ### 2. This software is very friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | L1 Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Wipro Cognitive Customer Service (CCS)?** I can do almost everything on the same place **What do you dislike about Wipro Cognitive Customer Service (CCS)?** I would like to have more search parameters **What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?** I can fin orders and place orders with a wide variety of tools ### 3. Easy to use , Beginner Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique P. | Customer service Represenative, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Wipro Cognitive Customer Service (CCS)?** What I like the most about CCS is that it does everything in one; depending on what company you work for you can take payments, schedule deliveries and appointments and also add credits and charges to an account. **What do you dislike about Wipro Cognitive Customer Service (CCS)?** With my particular company, I do not like cannot do specific actions without emailing a warehouse or some other department that has to go in and do it from their end like canceling specific orders. **Recommendations to others considering Wipro Cognitive Customer Service (CCS):** I think this is a great service its user friendly and very easy to navigate **What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?** I am solving removing holds from the accounts, Taking payment for the customers, sending out email order statements, scheduling deliveries , and placing orders for the customers ### 4. Experienced in Customer focus and Experience enhancement. **Rating:** 4.5/5.0 stars **Reviewed by:** Vikrant P. | Facilities Management Coordinator | Dubai Properties & Asset Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Wipro Cognitive Customer Service (CCS)?** I like to solve problems for the clients in enhancing there customers experience. **What do you dislike about Wipro Cognitive Customer Service (CCS)?** And AI can miss the human touch which can't be replaced by humans. **What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?** Better. Customer experience ### 5. Cognitive Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Wipro Cognitive Customer Service (CCS)?** It's centralized. You can control all customers data **What do you dislike about Wipro Cognitive Customer Service (CCS)?** Interface is just not my type. Might be better if it's lighter. **Recommendations to others considering Wipro Cognitive Customer Service (CCS):** It's okay to use **What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you?** It makes it easier to manage data as it's just one software for all tools ## Wipro Cognitive Customer Service (CCS) Discussions - [What is Wipro Cognitive Customer Service (CCS) used for?](https://www.g2.com/discussions/what-is-wipro-cognitive-customer-service-ccs-used-for) - [View Wipro Cognitive Customer Service (CCS) pricing details and edition comparison](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+21%3A26%3A42+-0500&secure%5Bsession_id%5D=09a8dba1-2c45-419c-91f8-36650a7d9f06&secure%5Btoken%5D=401904f7f71a1bfdc9a008b5d451d41eb7f7c80e78f8ec92acfb500aa66eec34&format=llm_user) ## Wipro Cognitive Customer Service (CCS) Features **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making