MK

Michael K.

Small-Business (50 or fewer emp.)

4/13/2025

"Reliable option for hourly help across general operational roles"

4.5/5

What do you like best about Wing Assistant?

Easy to manage the recruiting process. Good recruiting funnel to get high quality assistants Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

Recruiting moves very fast - so we often don't get a chance to compare many candidates side by side. However when we requested to interview at least 2-3 candidates for each position Wing accommodated us well. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

We run a marketplace of fitness instructors including tennis, pickleball, yoga, and golf instructors. We manage a lot of daily communication between students and instructors, and needed a team of operational associates that could manage that communication and support load.

Over the last year we've built a team of 3 Wing associates that manage the bulk of that support and communications work effectively. They are based in LATAM so time zone overlap is good. All Wing Assistants have great bilingual skills, are great with customers, and have been quick to pick up new software tools we use internally. Review collected by and hosted on G2.com.

CB

Chloe B.

Small-Business (50 or fewer emp.)

4/2/2025

"Dedicated and diligent workers"

5/5

What do you like best about Wing Assistant?

The quality of the workers is great and the attitude of the people who are working is also high. They have a sense of involvement and ownership in their work. They feel like a normal team member not a hired task person. Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

Ha the downside is you can never hire the great workers directly but they deserve this because they did all the work to find them. Review collected by and hosted on G2.com.

Recommendations to others considering Wing Assistant:

Be clear on what you want and what the role will entail. Wing will work hard to find you the right fit. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

When our nonprofit was too small to hire people I started with Wing. Wing even recruited in a specific person to fulfill the needs we had. I have kept my wing assitants for years even as the team has expanded and would not replace them. They are diligent, knowledgable, reliable and great to work with. Our wing assistants interface with hundreds of volunteers in a really positive way in our work community. This is no small challenge. I appreciate their work daily and would highly recommend the service. Review collected by and hosted on G2.com.

GL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/30/2025

"Wing has been great!"

4/5

What do you like best about Wing Assistant?

My assistant is very attentive and she's thorough. I've really enjoyed working with her over the last year. Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

When you have more than one wing assistant, they all share the same platform so if we want to assign them each different tasks or have them work on another team, we have to use our company's chat platform instead of the wing platform. Having a way to separate communication for each assistant would be nice so they don't all get notified at once for communication with another virtual assistant. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

I've hired multiple people through Wing and have had a largely positive experience. I'd tried another remote assistant service before and the people they sent me would often not login or would be mentally checked out on meetings. The people we've hired through Wing have been hard working and kind. And I like that we can make small training videos for them right in their tech platform. We started with one virtual assistant from Wing and now we have three. They're very versatile. I couldn't imagine our team without Wing now. Review collected by and hosted on G2.com.

AO

Verified User in Online Media

Small-Business (50 or fewer emp.)

4/29/2025

"Great Service !"

5/5

What do you like best about Wing Assistant?

Wing was extremely helpful. Their account rep took the time to learn about my business/needs and goals. This is important when you are working on your business and need the right match. A VA is not someone you have in person so delivering instructions and keeping up with their tasks and completion is very hard. Their technology, the dashboard is amazing and makes it so simple to communicate with their VA Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

I have yet to find a negative feature. I can expect there to be difficulty with locating the right VA or having sufficient staff as their popularity grows. Their account reps team are helpful, resourceful and the VAs are polite and diligent. Review collected by and hosted on G2.com.

Recommendations to others considering Wing Assistant:

When you know the help you need for your business, give Wing a try. The more you know about your needs the more likely you are to give your account rep the right info and they will find the right VA . Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

I own a small business. Really small and this service has been great. Wearing so many hats, I needed help. All the mundane and routine work that is needed to run a business each day will set you back from the actual goal. Review collected by and hosted on G2.com.

DH

David H.

Mid-Market (51-1000 emp.)

4/23/2025

"Reliable, cost-effective office support"

5/5

What do you like best about Wing Assistant?

Flexible timing, quality of staff, reliability. Account manager is quick to resolve any issues. Able to get quality staff onboard quickly Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

There needs to be effort made to make the remote staff feel part of the team. Review collected by and hosted on G2.com.

Recommendations to others considering Wing Assistant:

It is a great option for work that has low human interaction, saving time and money on North American staff. Be open to considering a new way of working. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

They are providing cost-effective office support, taking on the time-intensive tasks that inhibit our North American staff from focusing on key, local work that needs to be completed on site. We are able to focus our in-office staff on strategic projects, freeing up time and creating efficiencies Review collected by and hosted on G2.com.

CD

Verified User in Design

Small-Business (50 or fewer emp.)

5/7/2025

"A service you didn’t know you need toll you get it!"

4.5/5

What do you like best about Wing Assistant?

I like the fact that they have a secure app to share information with the assistants and also that they have different types of assistants to choose from. Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

Sometimes, the sourcing of talent can take some time especially if you’re switching assistants and you get used to having one. Review collected by and hosted on G2.com.

Recommendations to others considering Wing Assistant:

Be very clear about what your expectations are and have your account manager align with you on it so they can provide you the best candidates that fit your needs. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

As someone who has multiple projects going on at the same time and running multiple businesses, it’s easy to get bogged down in the day-to-day. Wings offers a flexible and affordable service that lets you focus on the big picture and not sweat the small stuff! Review collected by and hosted on G2.com.

EM

Verified User in Maritime

Small-Business (50 or fewer emp.)

4/29/2025

"We're back for a 2nd year!"

5/5

What do you like best about Wing Assistant?

Most of the time, this is easy and once a wing assistant starts and gets going with us, they stay and are fantastic! We're on our second busy season, and will have some of them staying all year long! Also, the portal where you can flow chart out work processes is so key!! Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

We've had some turnover, and issues during interviewing where candidates flake and either don't show up for the interview or day 1. Review collected by and hosted on G2.com.

Recommendations to others considering Wing Assistant:

Certainly give it a try. It works great, it's mostly easy, and they find great people! Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

Wing is helping us with our customer success department. Our assistants are answering phones, responding to email, helping customer book on our website. Review collected by and hosted on G2.com.

EI

Verified User in Insurance

Mid-Market (51-1000 emp.)

4/30/2025

"Solid Virtual Assistant for Everyday Business Tasks"

4.5/5

What do you like best about Wing Assistant?

Wing is reliable, easy to work with, and requires very little ramp-up time. They integrate smoothly into our workflows and consistently deliver quality work with minimal oversight. Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

Nothing major stands out, though at times we’ve needed to clarify instructions more than once to ensure tasks are completed exactly as expected. That said, Wing is usually quick to respond. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

Wing has helped us efficiently manage a high volume of insurance operations tasks—things like data entry, form processing, and routine follow-ups—that would otherwise require significantly more internal bandwidth or higher-cost solutions. By offloading this work to Wing, we've been able to maintain quality and consistency while keeping operational costs down. Review collected by and hosted on G2.com.

DM

Denise M.

Client Services

Small-Business (50 or fewer emp.)

5/7/2025

"Easy onboarding and communication"

4/5

What do you like best about Wing Assistant?

I was hesitant about outsourcing this position, but I have found it to be a pleasant experience. Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

The language barrier and not understanding how to format well Review collected by and hosted on G2.com.

OE

Verified User in Education Management

Small-Business (50 or fewer emp.)

4/3/2025

"Great service!"

5/5

What do you like best about Wing Assistant?

After trying to hire multiple assistants on my own and never finding the right fit, my first Wing assistant was amazing! I was connected to my assistant within a week, and she was ready to get started right away! They made the entire process super easy. Review collected by and hosted on G2.com.

What do you dislike about Wing Assistant?

I had a great experience with Wing Assistant and never had any issues or complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Wing Assistant:

If you need a good assistant fast, and want to skip the hassle of hiring, I'd highly recommend Wing! They did a great job of matching me to someone who was exactly what I needed. Review collected by and hosted on G2.com.

What problems is Wing Assistant solving and how is that benefiting you?

Wing helped find me a great assistant and get the help I needed to run my business Review collected by and hosted on G2.com.