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WhyLabs Reviews & Product Details - Page 2

WhyLabs Overview

What is WhyLabs?

The ability to control and observe the health of AI applications is critical for the success and ROI of every experience powered by either predictive or generative AI models. WhyLabs enables teams to deploy AI applications responsibly and run them without failure. From Fortune 100 companies to AI-first startups, teams have adopted WhyLabs’ tools to monitor ML and generative AI applications. WhyLabs’ open source tools and SaaS observability platform surface drift, data quality issues, bias, and hallucinations. With WhyLabs, teams reduce manual operations by over 80% and cut down time-to-resolution of AI incidents by 20x.

WhyLabs Details
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Product Description

WhyLabs is an AI observability platform that prevents model performance degradation by allowing you to monitor your machine learning models in production. If you deploy an ML model but don’t have visibility into its performance, you risk doing damage to your business because the model stops working. Machine learning engineers and data scientists rely on the platform to monitor ML applications and data pipelines by surfacing and resolving data quality issues, data bias, and concept drift. These capabilities help AI builders reduce model failures, avoid downtime, and ensure customers are getting the best user experience. With out-of-the-box anomaly detection and purpose-built visualizations, WhyLabs eliminates the need for manual troubleshooting and reduces operational costs.

How do you position yourself against your competitors?

What sets WhyLabs apart is:
- Providing the only SaaS privacy-preserving deployment approved for highly regulated industries (Healthcare and FSI)
- Industry-leading in-line threat detection (~300ms latency) for GenAI, detecting adversarial actions, misuse, and hallucinations
- The only AI observability solution for the full model lifecycle across predictive and generative models (60+ integrations)
- The only platform that enables seamless collaboration across ML teams, SRE teams, and security teams


Seller Details
Seller
WhyLabs
Year Founded
2019
HQ Location
Seattle, WA
Twitter
@WhyLabs
1,205 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Description

WhyLabs offers AI and machine learning monitoring tools to ensure the health and performance of models in production, helping businesses to detect issues early and improve outcomes.


Kelsey O.
KO
Overview Provided by:

Recent WhyLabs Reviews

Verified User
C
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"I built a monitoring solution with Whylabs for multiple ML models for a client of mine."
The UI is very user friendly and the support team is extremely responsive and helpful.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Whylabs helped us setup end-to-end monitoring of our ML projects"
* The customer support is very helpful and proactive * Tool allows for easy ingestion of big number of features and setting up initial monitoring ...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"A must have if you're organization is mature enough to use it"
The core functionality is explicitly important when you are having AI/ML solutions running on production. Instead of spending time on manual checks...
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0 people requested security information

WhyLabs Media

WhyLabs Demo - Real-time prevention of risks and security threats
Protect your AI application by blocking and flagging bad actors and misuse of externally-facing chatbots and Q&A applications. Ensure a reliable customer experience by blocking and flagging false, misleading, inappropriate, and toxic outputs. Make decisions in real time.
WhyLabs Demo - Monitoring purpose-built for AI applications
WhyLabs Observe delivers the most comprehensive set of capabilities for catching drifts, data quality issues, and model performance degradations.
WhyLabs Demo - Have confidence in the quality of your models
Make sure your production models are always delivering value and ROI. Track all aspects about the model health, from input features to accuracy over time. Be alerted about training-serving skew or feature data quality issues, and resolve them before they impact the model performance. Detect bia...
WhyLabs Demo - Mitigate hallucinations and block off-topic responses
Users lose trust in LLMs quickly when responses are misleading, not grounded in the context, or nonsensical. WhyLabs Secure equips the AI security teams with tools to detect factually incorrect responses. Customizable system messages help steer the application toward safe outputs. WhyLabs help...
WhyLabs Demo - Protect against toxicity and harmful content
Harmful, low sentiment, and toxic responses from LLMs hinder customer trust and usability of the application. WhyLabs Secure makes it possible to guardrail and block the users from toxic interactions. Furthermore, WhyLabs customizable callbacks help build user quarantine workflows to protect agai...
WhyLabs Demo - The most reliable and cost-effective observability
WhyLabs AI Control Center offers a unique architecture that allows customers to switch on observability for 100% of the data, never sampling because sampling distorts the distributions and causes high rate of false alarms. Customers configure monitoring by connecting WhyLabs directly to training ...
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27 WhyLabs Reviews

4.6 out of 5
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27 WhyLabs Reviews
4.6 out of 5
27 WhyLabs Reviews
4.6 out of 5

WhyLabs Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhyLabsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WhyLabs?

I like the privacy preserving solutions for scaling AI models. I like that WhyLabs offer responsive support and detailed documentation. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

I dislike that the platform might be overly technical for users who are not well-versed in AI or data science Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

WhyLabs helps me solve issues like data drift and performance degradation in my AI models. This is crucial because I am working with sensitive medical data. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WhyLabs?

The team behind WhyLabs is awesome. I like how easy it is to get started with their platform, their commitment to an open-source approach, and their active engagement with the AI community with regular workshops and education around cutting-edge monitoring and evaluation techniques. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Having more flexibility in visualizations and easier ways to share them outside the product would be nice. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

I use WhyLabs to help keep a pulse on LLMs by monitoring valuable metrics such as jailbreak scores, sentiment, toxicity, and readability. This has helped me catch problems early and gives me some good metrics to compare when finetuning models or adjusting prompts. Review collected by and hosted on G2.com.

Zaid A.
ZA
Data Scientist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about WhyLabs?

WhyLabs is an exceptional observability tool for applications built with large language models. Its ease of use enables us to integrate langkit into the existing architecture. Additionally, they have an excellent customer support community. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Building custom applications with large language models is a challenging experience. Better documentation about how to effectively use Whylabs in monitoring applications with LLMs would be helpful. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

WhyLabs is very helpful in monitoring applications built with large language models by providing a highly simplified observability tool. This has overcome the challenges we were facing with our productionized application. Review collected by and hosted on G2.com.

Luis T.
LT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about WhyLabs?

We recently integrated the WhyLabs AI Observatory into our team's model serving platform to monitor input features and model scores in near real-time. I was impressed by its seamless integration and range of capabilities. They provided some good examples, so it was easy to integrate monitoring of our data.

I also like the large amount of monitors and dashboards to debug various aspect of ML data and models. We set up alerts through Slack which was also easy to set up. The alerts are useful to detect issues with our model's features such missing data. We also watch WhyLabs dashboards when deploying new model versions to ensure a smooth rollout.

Another highlights is is user interface. It's user-friendly, clear, and intuitive. They have some preset monitors that are easy to add with just a few clicks. I noticed they added more preset monitors recently which shows their rapid innovation.

Finally, and what I like the most, is its customer support. The team is responsive, and they are always ready to assit, and they quickly reply for any questions or help we ask. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

One point to mention is the discoverability and enablement of some of their advanced features. However, this could be a results of their rapid innovation, which continuously expands the platform's capabilities. A bit more documentation on navigating these features could improve the user experience, but it's a small aspect in an otherwise impressive system. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

WhyLabs AI Observatory is a crucial tool that helps us to maintain the integrity and performance of our real-time Machine Learning models. It lets us monitor the features and model predictions to ensure they behave as per our expectations.

By integrating WhyLabs, we are able to comprehensively capture potential data drift in predictions and detect anomalies in model inputs and ouputs, which significantly increases the reliability of our models. We have also established monotors that promptly alerts us to any emerging issues, enabling swift and appropriate action. Review collected by and hosted on G2.com.

KC
Data Engineer
Financial Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about WhyLabs?

WhyLabs is a great solution for our team in monitoring ML features. With WhyLabs seamless integrated in our daily pipelines, we can keep track of our data quality, receive timely alerts via both email and Slack, and detect the anomalies in their early stages.

We are also impressed by the tremendous support from the WhyLabs team. Collaborating with them has been an absolute delight. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Just like with any new product, there is always room for improvement in both the platform and its monitoring capabilities.

I am anticipating new features in dashboards that offer data profiles at more granular levels and from different perspectives. Additionally, having a comprehensive API client tool to check and retrieve profiles would benefit our specific use cases. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Delivering consistent and reliable data to our customers stands as a fundamental responsibility of our team. However, given the chaos in the real world and the complexity of infrastructure dependencies, detecting data quality issues promptly poses notable challenges. WhyLabs provides solutions to monitor statistical properties of large datasets, giving us the confidence to move forward with our data services. Review collected by and hosted on G2.com.

Alan D.
AD
CTO
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WhyLabs?

As an AI consulting and services firm, we’re always on the lookout for tools that our customers can leverage to improve their adoption of AI. Model monitoring and maintenance are big needs for any company actively investing in AI that wants to turn those investments into returns.

We’ve been testing out WhyLabs as a potential observability solution and have been impressed with its capabilities. Their recent platform expansion with LLM observability and guardrails aligns well with the Gen AI capabilities that are becoming important to many of our customers.

WhyLabs offers a wide range of functionality, including data profiling, model monitoring, alerting, and root cause analysis. The platform covers many of the end-to-end workflow needs of an ML team.

A key part of their approach is the open-source whylogs library for local data profiling. Rather than sending raw data to the cloud, whylogs lets you summarize on-premises before sending compact statistical profiles. Contrary to some other monitoring solutions, this aligns very well with many of our clients’ strict data privacy expectations.

whylogs itself is straightforward to integrate and use. You can add monitoring to a pipeline with minimal fuss. As an open-source tool, it provides transparency into what’s being tracked and how.

On the support side, we’ve found the WhyLabs team extremely nice and responsive. The platform documentation is fairly comprehensive as well. Another key plus is that we found their pricing model really fair.

For teams looking for an observability solution, WhyLabs is definitely worth a close look. The platform covers a wide range of ML workflow needs, and their approach to data privacy is a plus. We look forward to using it more broadly! Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Nothing major. There is always room for improving documentation and platform features. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

As an AI consulting and services firm, Tryolabs' mission is to help companies accelerate their adoption of AI. We guide clients through their AI roadmaps, building, deploying, scaling and monitoring production-ready ML systems.

Robust monitoring and observability are crucial to running AI responsibly in production. WhyLabs provides an invaluable end-to-end solution for the monitoring challenges ML teams face.

WhyLabs gives us comprehensive observability into our clients' ML pipelines. The privacy-preserving design using whylogs is also critical for many of our clients.

By leveraging WhyLabs, we can focus on rapidly delivering AI value for our clients rather than building custom monitoring. It's a trusted platform that sets up our clients for ongoing success after models go into production. Review collected by and hosted on G2.com.

Jihyeon B.
JB
PHD Student
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WhyLabs?

I see so much potential how it can be applied to my own academic work. It's very friendly by providing easy-to-read plots and intuitive platform. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

I found some of the features very slow to display. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

I don't have any specific problem at the moment, but I see potential in using it to conduct a short text analysis as an exploratory method. Review collected by and hosted on G2.com.

Duc L.
DL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhyLabs?

In my opinion, Whylabs is an excellent product which provides a lot of useful insights on model performance, model inputs and model outputs. With the insights provided by Whylabs, we immediately found ideas to further improve our models.

It's worth to highlight the support that we have from Whylabs team. It has been a smooth collaboration with Whylabs team. Whenever I have any questions about using Whylabs, I got my questions answered within a very short turnaround time. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Having more documentations/tutorials on some situations may help users better onboard with Whylabs. In addition, for existing documentations, keeping it up-to-date with latest changes may also help. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Whylabs helps provide insights on Machine Learning models in production: model performance, data drift, data skewness, etc. Review collected by and hosted on G2.com.

Jay B.
JB
Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WhyLabs?

WhyLabs is a great team building an innovative product at the forefront of AI/ML. I love the OSS approach and have been using and recomending their new product Langkit to my LLM dev community. We all have a lot of questions about how we're going to measure and protect our LLM-based products. Very cool that Whylabs has come oout with a comepelling product so quickly, while the ground is still shifting. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

It is still early days and there is a lot more to build, measure and monitor, especially as the LLM space contnues to rapidly evolve. I am looking forward to seeing new features and capabilities in Langkit as the models get more sophisticated and our underdstanding of the technical and business metrics emerge that will govern how we build LLM-based products and services. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

My colleagues and I need to understand and keep our finger on the pulse of these currently still unweildy beasts (LLMs) that don't always act in a predictable manner. Output quality, relevance and security are still in its infancy wrt LLMs. WhyLab's Langkit is off to a great start giving us visibiity into these crucial metrics, giving us the confidence to move forward with our own LLM-based products and services. Review collected by and hosted on G2.com.

Tochukwu N.
TN
AI Technical Writer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about WhyLabs?

WhyLabs Al is easy to understand and use. It enhances interpretability, making it easier for data scientists and machine learning engineers to understand model behavior Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

More detailed dashboard would be more helpful Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

It enable me monitoring and understanding the interaction between my data and model Review collected by and hosted on G2.com.