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WhyLabs Reviews & Product Details

Alan D.
AD
CTO
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about WhyLabs?

As an AI consulting and services firm, we’re always on the lookout for tools that our customers can leverage to improve their adoption of AI. Model monitoring and maintenance are big needs for any company actively investing in AI that wants to turn those investments into returns.

We’ve been testing out WhyLabs as a potential observability solution and have been impressed with its capabilities. Their recent platform expansion with LLM observability and guardrails aligns well with the Gen AI capabilities that are becoming important to many of our customers.

WhyLabs offers a wide range of functionality, including data profiling, model monitoring, alerting, and root cause analysis. The platform covers many of the end-to-end workflow needs of an ML team.

A key part of their approach is the open-source whylogs library for local data profiling. Rather than sending raw data to the cloud, whylogs lets you summarize on-premises before sending compact statistical profiles. Contrary to some other monitoring solutions, this aligns very well with many of our clients’ strict data privacy expectations.

whylogs itself is straightforward to integrate and use. You can add monitoring to a pipeline with minimal fuss. As an open-source tool, it provides transparency into what’s being tracked and how.

On the support side, we’ve found the WhyLabs team extremely nice and responsive. The platform documentation is fairly comprehensive as well. Another key plus is that we found their pricing model really fair.

For teams looking for an observability solution, WhyLabs is definitely worth a close look. The platform covers a wide range of ML workflow needs, and their approach to data privacy is a plus. We look forward to using it more broadly! Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Nothing major. There is always room for improving documentation and platform features. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

As an AI consulting and services firm, Tryolabs' mission is to help companies accelerate their adoption of AI. We guide clients through their AI roadmaps, building, deploying, scaling and monitoring production-ready ML systems.

Robust monitoring and observability are crucial to running AI responsibly in production. WhyLabs provides an invaluable end-to-end solution for the monitoring challenges ML teams face.

WhyLabs gives us comprehensive observability into our clients' ML pipelines. The privacy-preserving design using whylogs is also critical for many of our clients.

By leveraging WhyLabs, we can focus on rapidly delivering AI value for our clients rather than building custom monitoring. It's a trusted platform that sets up our clients for ongoing success after models go into production. Review collected by and hosted on G2.com.

WhyLabs Overview

What is WhyLabs?

The ability to control and observe the health of AI applications is critical for the success and ROI of every experience powered by either predictive or generative AI models. WhyLabs enables teams to deploy AI applications responsibly and run them without failure. From Fortune 100 companies to AI-first startups, teams have adopted WhyLabs’ tools to monitor ML and generative AI applications. WhyLabs’ open source tools and SaaS observability platform surface drift, data quality issues, bias, and hallucinations. With WhyLabs, teams reduce manual operations by over 80% and cut down time-to-resolution of AI incidents by 20x.

WhyLabs Details
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Product Description

WhyLabs is an AI observability platform that prevents model performance degradation by allowing you to monitor your machine learning models in production. If you deploy an ML model but don’t have visibility into its performance, you risk doing damage to your business because the model stops working. Machine learning engineers and data scientists rely on the platform to monitor ML applications and data pipelines by surfacing and resolving data quality issues, data bias, and concept drift. These capabilities help AI builders reduce model failures, avoid downtime, and ensure customers are getting the best user experience. With out-of-the-box anomaly detection and purpose-built visualizations, WhyLabs eliminates the need for manual troubleshooting and reduces operational costs.

How do you position yourself against your competitors?

What sets WhyLabs apart is:
- Providing the only SaaS privacy-preserving deployment approved for highly regulated industries (Healthcare and FSI)
- Industry-leading in-line threat detection (~300ms latency) for GenAI, detecting adversarial actions, misuse, and hallucinations
- The only AI observability solution for the full model lifecycle across predictive and generative models (60+ integrations)
- The only platform that enables seamless collaboration across ML teams, SRE teams, and security teams


Seller Details
Seller
WhyLabs
Year Founded
2019
HQ Location
Seattle, WA
Twitter
@WhyLabs
1,205 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Description

WhyLabs offers AI and machine learning monitoring tools to ensure the health and performance of models in production, helping businesses to detect issues early and improve outcomes.


Kelsey O.
KO
Overview Provided by:

Recent WhyLabs Reviews

Verified User
C
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"I built a monitoring solution with Whylabs for multiple ML models for a client of mine."
The UI is very user friendly and the support team is extremely responsive and helpful.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Whylabs helped us setup end-to-end monitoring of our ML projects"
* The customer support is very helpful and proactive * Tool allows for easy ingestion of big number of features and setting up initial monitoring ...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"A must have if you're organization is mature enough to use it"
The core functionality is explicitly important when you are having AI/ML solutions running on production. Instead of spending time on manual checks...
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0 people requested security information

WhyLabs Media

WhyLabs Demo - Real-time prevention of risks and security threats
Protect your AI application by blocking and flagging bad actors and misuse of externally-facing chatbots and Q&A applications. Ensure a reliable customer experience by blocking and flagging false, misleading, inappropriate, and toxic outputs. Make decisions in real time.
WhyLabs Demo - Monitoring purpose-built for AI applications
WhyLabs Observe delivers the most comprehensive set of capabilities for catching drifts, data quality issues, and model performance degradations.
WhyLabs Demo - Have confidence in the quality of your models
Make sure your production models are always delivering value and ROI. Track all aspects about the model health, from input features to accuracy over time. Be alerted about training-serving skew or feature data quality issues, and resolve them before they impact the model performance. Detect bia...
WhyLabs Demo - Mitigate hallucinations and block off-topic responses
Users lose trust in LLMs quickly when responses are misleading, not grounded in the context, or nonsensical. WhyLabs Secure equips the AI security teams with tools to detect factually incorrect responses. Customizable system messages help steer the application toward safe outputs. WhyLabs help...
WhyLabs Demo - Protect against toxicity and harmful content
Harmful, low sentiment, and toxic responses from LLMs hinder customer trust and usability of the application. WhyLabs Secure makes it possible to guardrail and block the users from toxic interactions. Furthermore, WhyLabs customizable callbacks help build user quarantine workflows to protect agai...
WhyLabs Demo - The most reliable and cost-effective observability
WhyLabs AI Control Center offers a unique architecture that allows customers to switch on observability for 100% of the data, never sampling because sampling distorts the distributions and causes high rate of false alarms. Customers configure monitoring by connecting WhyLabs directly to training ...
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26 out of 27 Total Reviews for WhyLabs

4.6 out of 5
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26 out of 27 Total Reviews for WhyLabs
4.6 out of 5
26 out of 27 Total Reviews for WhyLabs
4.6 out of 5

WhyLabs Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhyLabsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Real Estate
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhyLabs?

The core functionality is explicitly important when you are having AI/ML solutions running on production. Instead of spending time on manual checks (that can be prone to error) you can set up monitors to inform you if something is going wrong. It is flexible enough to build your cusotm metric and monitors which allows for versatile usage.

What is highly important to me is the contact with WhyLabs team. Their support is superb which results in fact that even if something is difficult to implement, I know I have people who will help me get the best out of the platform. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Building custom monitors and metrics is a chellanging experience. I struggle sometimes with code issues so better FAQ or documentation could be helpfull to avoid them. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

We are having multiple user facing projects that are working on production. We need to know if their performance is deteriorating, if we see some bias, data drift or missing data. Review collected by and hosted on G2.com.

Rafael  S.
RS
Telematics Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WhyLabs?

One of the standout features of WhyLabs is its robust data observability capabilities. It provides continuous monitoring of data pipelines and ML models, allowing teams to quickly identify issues like data drift, model degradation, and training-serving skew. The platform's privacy-preserving integration ensures that data can be analyzed without moving or duplicating it, which is critical for maintaining security and privacy in sensitive industries like healthcare and finance​ Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

One potential drawback of WhyLabs is its relatively limited user reviews and feedback due to its newness in the market, making it harder for potential users to gauge its real-world performance at scale. This lack of detailed reviews can raise concerns about its maturity and support infrastructure​.Additionally, since it’s a newer platform, some advanced features might still be in development, and there could be steep learning curves for teams unfamiliar with observability tools in machine learning​. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Data quality issues: It helps detect and address data drift and data integrity problems early, which is crucial for maintaining accurate and reliable ML models​ Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhyLabs?

* The customer support is very helpful and proactive

* Tool allows for easy ingestion of big number of features and setting up initial monitoring on them

* We can use it to monitor both: input quality and model performance

* The alerts can be raised to specific group of users via specific channels (email/slack), which is helpful Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

* It can be challenging to setup the monitoring in the correct way when it comes to sensitivty - it requires a lot of trial and error

* Some actions are not possible via UI and require specific API calls

* Documentation can be hard to navigate Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Monitoring model performance and input data quality in one place. Review collected by and hosted on G2.com.

Houssam K.
HK
ML Engineering Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WhyLabs?

Great to collaborate with; very responsive; really appreciate their OHs to help out with issues that pop up; many out-of-the-box solutions for different kinds of ML models which really helped us out given the wide variety of ML models we run at the company. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Nothing major to mention! We got everything resolved and the team was very helpful. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Data Drift and ML Monitoring Review collected by and hosted on G2.com.

Hiroshi O.
HO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WhyLabs?

The foremost aspect that stood out for us was the ease of integration. It was quite straightforward, almost as same as the sample code to put LangKit into our LLM pipeline and upload it to WhyLabs. The getting-started docs were clear and concise. Even for companies with limited resources like ours, WhyLabs AI Observatory proves to be an accessible and easily adaptable solution. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

The data visualization tools are highly capable, although there is some learning curve to master it. However, their customer success and support team are responsive, helpful, and have consistently gone above and beyond to ensure that we utilize the platform to its full potential. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

The monitoring capabilities of WhyLabs AI Observatory are the main reason why we use it. We have very limited control of external LLM services. WhyLabs provides alerts and insights into those LLM models, enabling us to identify and address potential issues promptly. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about WhyLabs?

WhyLabs is the second observability platform I have ever used, and I can say the core features I like about the platform is that it is easy to set up and implement the features, the checks and metrics were already pre-loaded so I did not need to do much in configuring the application, and monitoring was not difficult to get started with. It also integrates well with the serving and data libraries we used for the production tutorial setup. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Nothing so far, I only experienced a stability issues once (sometime in 2022), but support was able to help me quickly fix it. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Since 2022, I have sparesely used WhyLabs to monitor the quality of datasets for one client and 2 customers (because it was not their core requirment but a nice piece of their stack to have).

whylogs seemed like the perfect choice for a consultant that clients did not want to entirely release their data to; I found that it only captures the profile and stats info instead of the raw data here.

Rcently, I started testing out LLM security features with LangKit and I cannot believe how quick it is to use. I followed a workshop few months ago that showed me how to detect jailbreak attempts and toxicity in LLM inputs and outputs using LangKit. Took that learning and now with a client's project, we have tested out logging the telemetary data from the evaluation to WhyLabs. Looks good so far, so once I upgrade the pricing limit for this client, we plan to scale our usage here. Excited about this one. Review collected by and hosted on G2.com.

Federico G.
FG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WhyLabs?

I've used WhyLabs for a few weeks and I was extremely pleased with it!

I will evaluate some dimensions of the tool that summarize my experience with it.

Easy Data Ingestion:

The ingestion API is straightforward to use and supports multiple connectors such as BigQuery, Databricks, and Spark, making data importation easy. Whylabs' use of Data Profiling ensures fast and secure data processing, eliminating the need to upload entire datasets, and making all the process very secure, since your data doesn't leave your servers.

Reliable Data Features:

Whylabs delivers all standard feature metrics accurately. Tracking data and model drift is very straightforward using Monitors.

Also, the platform supports custom metrics creation during or after ingestion.

Grouping by variables (segments) works well but must be defined during ingestion. Then you can analyze dataset features and track model performance per segment.

Flexible Monitors:

The monitoring system in Whylabs is highly adaptable and user-friendly, covering multiple variables with ease.

Monitors are easy to set up via the UI or JSON import, with summarized notifications for each monitor, keeping users informed without overwhelming them.

Additionally, monitors are JSON serializable, which is very helpful since you can track them with version control.

User-Friendly Usability:

Whylabs have a clean and intuitive UI, simplifying navigation for users.

While some advanced features may require programming knowledge, most tasks can be accomplished within the UI.

Thanks to data profiling, Whylabs delivers speedy performance without compromising on accuracy.

Solid Documentation:

The documentation provided by Whylabs is comprehensive and easy to understand, enabling users to make the most of the platform.

Pricing:

It's simply cheaper than its competition while having top notch features.

Customer Support:

They are always very helpful, answering all our questions and having several calls showcasing us different uses cases directly on the platform.

Overall, Whylabs offers a straightforward, efficient and affordable solution for monitoring Machine Learning models, with easy data ingestion, reliable feature analysis, and flexible monitoring options. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

There are a few cons:

- Dashboards are in beta, and while functional, they lack polish in terms of user interface. They are working actively on this, so probably a few months after this review this may be already fixed.

- Defining groupings by variables must be done at ingestion time, limiting flexibility for post-ingestion analysis.

That being said, they are very open to feedback and they may change or add features based on your needs.

In our case, dashboards were important and they are working on them. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

It solves most of the ML model monitoring needs that ML models often have while being affordable. Review collected by and hosted on G2.com.

AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WhyLabs?

My experience with the WhyLabs Platform was enlightening, offering intuitive insights into AI model behavior and enhancing my understanding of AI observability. The best part of about the interface is its user friendly interface and comprehensive suite of analytics which provide valuable insights into AI model behavior and which would also enable a dashboard for data monitoring, model features. It also facilitates real time monitoring, ultimately enhancing efficiency of AI development processes. It also gives you the leverage to customise the model features as per the project requirement. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Few advanced customisation options for analytics is not available as of now, but as informed it would be available soon as an update in the platform. So that solves the downside down the line. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

The main things which is being helped with is the data observability and monitoring. It could help me to effectively integrate and monitor the behavior of AI models, enabling to detect issues like data drift, model degradation and biases. This in turn helps in mitigating risks and optimizing model performance. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WhyLabs?

WhyLabs is so useful for debugging, maintaining, and developing production ML systems. It's portable, highly configurable, and provides unified visibility across a broad range of systems/services in a production ML ecosystem. It dramatically improves ML devops and is incredibly easy to get started. It integrates very easily with all the systems I've used, implementation is a breeze, and there's very low friction to get started. I've caught tons of issues using it. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

I don't really have any complaints about it, it does its thing incredibly well for my use cases. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Visibility and observability that is unified across all stages of ML dev and ops: model training, development, deployment, testing, etc. Importantly it integrates with a broad range of systems/languages.

It accelerates development/deployment by provide great visibility.

For ops, it has caught so many super costly issues which everything else misses, especially things related to train/serve skew or semantic drift.

Seriously, it's a must-have for productionizing ML. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WhyLabs?

The UI is very user friendly and the support team is extremely responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Some features such as deleting a profile or changing the data type of a feature can only be done through the API. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

Data and concept drift detection

Model performance monitoring Review collected by and hosted on G2.com.