Whatfix Reviews & Product Details - Page 27

Working with WhatFix employees has been a pleasure. They are responsive and partner with us to create effective solutions to our problems, taking the time to understand our requirements and wish list requests. The platform leaves plenty of room for us to create user learning experiences to promote customer self-sufficiency. Review collected by and hosted on G2.com.

Not so much of a 'dislike' as an 'in process', but the appearance of the tooltips can be sped up. Some of the customizability places the onus on the user so there is a bit of a learning curve, but it is completely manageable. Review collected by and hosted on G2.com.

I enjoy how easy it is to access Whatfix through the chrome extension. Since our product is constantly evolving, it's imperative that walkthrough flows are easy to create and edit. I am excited to explore the other features Whatfix offers. My experience interacting with Whatfix has been extremely pleasant, and they are always fast to reply and helpful. Review collected by and hosted on G2.com.

I cannot always adjust the placement of the pop-ups so they are exactly where I'd like them to display on the page. Review collected by and hosted on G2.com.

The platform is very versatile in its use cases both internal and client-facing. It has a user-friendly UI. The level of service and attention from our account manager are very impressive. Review collected by and hosted on G2.com.

Reporting isn't as intuitive and integration with existing customer behavior tracking solutions isn't as straightforward. Review collected by and hosted on G2.com.

Team effort to get us onboarded and working together to resolve key issues in the first few months. Review collected by and hosted on G2.com.

The tool itself is challenging for the less technical people to use the tool, as you need to know the css classes to show flows and steps Review collected by and hosted on G2.com.

Whatfix is easy to set up and the post-sales service is great. They don't forget about their customers after the money is transferred. Review collected by and hosted on G2.com.

It does happen that expected behavior in the application isn't working, but that's always picked up on short notice by the support team. Review collected by and hosted on G2.com.

WOW! What a WIN for everyone!

• Better customer service for and from your employees.

• Less loss production time.

• Software adoption time reduced.

• Reduced cost with less printing.

• No wasted time trying to find the documents to help you complete a task.

• Outdated training material – a thing of the past.

• Training time cost with shadowing employees is reduced.

• Reduced learning curve – I don’t need to know it all at first and then try to remember, this ushers in the new progressive way to train, learn as you go – with workflows providing the guiding hand – so you know it is done right the first time.

Whatfix is an incredible piece of software designed for business with the end user in mind. You don’t find that very often, many think it but few have pulled it off as good as Whatfix! We started with three platforms, quickly moved to five and about to add a few more. The biggest benefit is how easy it is for our employees to navigate through our systems and provide the correct information with the task at hand.

The overall success has been incredible over the last 82 days as we launched it on a brand new human capital system. We expected lots of phone calls to our help desk from our employee population of 90,000 plus and staffed it accordingly. The average calls we received a day turned out to be 17, then it dropped to 10, we moved staff around where they would be more productive after the first two weeks. All this because we recognized we needed something different to make this system launch a success. Bringing Whatfix onboard, having the workflows for the task they everyone needed to complete, knowing everyone’s needs would be different, made this system an important part of our strategy and this system accommodated all the request. To witness this launch was inspiring and the short adoption time of a new system was mind-blowing and it was because we invested in the Whatfix solution.

The system itself is incredibly easy to use with some basic training and the support site that is in place. Having the ability to quickly create video or PDF copies of the material if needed is a huge time saver and what really the ease of designing workflows, smart tips, task list, etc. is amazing.

The customer service is impeccable – the staff is very motivating, understanding, helpful, and just fantastic to work with. They go above and beyond to help us be successful and that includes helping us to think outside the box in varies ways to assist in communications to the field.

But, when I decided to start a Center of Excellence for the teams using Whatfix on our systems, the Whatfix team was so responsive and wanted to know what they could do to help. Apoorva Mittal has even had the fortunate experience to come speak to our new team. Listening, questioning and offering suggestions on how we might want to shape our future activities. Thank you Apoorva and to Shagun Vaish who keeps us going with our new system support every day. You guys ROCK!

There are so many great things about Whatfix – I am so excited to have them as part of our initiative to change the way we train on new systems. Thank you Whatfix and TEAM! Review collected by and hosted on G2.com.

I haven't found anything I don't like about Whatfix! Review collected by and hosted on G2.com.

The Customer Success team at Whatfix always responds quickly to our questions (usually within minutes), and in the rare case that they don’t have an answer to our questions, they bring their technical experts into the conversation without delay.

Whatfix enables us to create content without programming skills and deliver that content in line with users’ workflow (without them having to access an external resource, such as a knowledge bank or training course), without compromising the performance or security of the underlying application. Review collected by and hosted on G2.com.

Whatfix has difficulty anchoring to elements in our system. Their Customer Success team helped us find a solution, but it requires some extra work for each step in each flow, including the need to identify CSS selectors for the elements. Review collected by and hosted on G2.com.

The walk through function allows a user to learn the steps while completing a task.

Additionally, the Customer Support Manager we worked with (Kritika Kishor) was FANTASTIC and made sure that our launch was successful. Review collected by and hosted on G2.com.

Clicking off the tool tips during a walk through can be a little disorienting for new users.

Need a Previous Tip/BACK button in case a step was missed. Review collected by and hosted on G2.com.

Whatfix allows us to create in-system guidance flows and self help -segments that give our customers the help they need clearly and fast. Creating content with Whatfix is easy and if you happen to need advice or help, Whatfix customer service is excellent. Since our products vary in content and scale, it is great that Whatfix fits all needs. Review collected by and hosted on G2.com.

In some occasions visibility rules for flows and self help -segments are tricky to figure out. However, this is improved a lot with 'Intelligent segmentation'. Review collected by and hosted on G2.com.

How attentive the team is and always finds a solution. Review collected by and hosted on G2.com.

No mobile availablility of Whatfix for the SFDC app. Our users are 90% on their phones. Review collected by and hosted on G2.com.