Whatfix
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Whatfix
By Whatfix
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4.6 out of 5 stars
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Whatfix Reviews & Product Details - Page 25

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Whatfix Overview

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What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Whatfix Details
Product Website
Discussions
Whatfix Community
Languages Supported
German, English, French, Korean, Spanish, Chinese (Simplified)
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Product Description

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

How do you position yourself against your competitors?

The guides created with Whatfix automatically get converted to different formats (like slideshows, videos, articles) to be embedded across various user touch-points. Great value at a bare minimum price, compared to competitors.

Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Description

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Abhishek Y.
AY
Overview Provided by:
Abhishek Yadav

Recent Whatfix Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Easy to use and tremendous Support Team."
From our first communication we've been greeted by professional and friendly Team Members from Whatfix. The step-by-step on-boarding process has e...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Delivered exactly as advertised with excellent customer service"
Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prior...
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Whatfix's seemingly endless abilities and customizations will be a major help to our customers."
The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out an...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Whatfix Media

Whatfix Demo - In-App Guidance
Whatfix's interactive Flows walk users step-by-step through critical application features, tasks, and workflows, providing role-based context to users. Welcome new users with Pop-Ups that trigger in-app guided experiences.
Whatfix Demo - Self Help
Provide a contextual, searchable self-help wiki for end-users that includes a collection of guided flows, links, and connects to your knowledge repositories like SOPs, LMS courses, training documents, company policies, and more. Users can search for any query that have with Self Help's search fun...
Whatfix Demo - Guidance Analytics
Whatfix Guidance Analytics: View user and usage data to understand the effectiveness of your in-app content. Gather insights such as how users engage with your walkthroughs, the most searched questions in Self Help, Task List completion rates, and more.
Whatfix Demo - No-Code Content Creation
Create in-app guidance and walkthroughs with Whatfix's no-code editor and deliver contextual, branded learning and performance support to your application users - from customers, employees, vendors, or any type of user.
Whatfix Demo - Surveys
Collect feedback from your end-users with in-app surveys to collect qualitative feedback like NPS, bug reports, new feature requests, post-training feedback, change feedback, and more. Understand how users engage with your in-app surveys with in-depth analytics and integrate with GSheets to remov...
Whatfix Demo - Segment Your Audience
Intelligent Segmentation to automatically contextualised walkthroughs based on a user and their location in the application, without needing to configure complex rules
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Video Reviews

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359 Whatfix Reviews

4.6 out of 5
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359 Whatfix Reviews
4.6 out of 5
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4.6 out of 5
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Whatfix Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhatfixQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Services
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Whatfix?

Whatfix has a modern and userfriendly look and feel that brings a lot of additional value to the application. We installed whatfix on our Learning management system as we had many newcomers as administrators and whatfix helped them to master their key actions quickly. Whatfix support team is really responsive and dedicated to help you to set up and maintain your projects. Great tool served by a great team! Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing in particular. For some complex applications it may be a bit tricky to set-up the flow as well but whatfix support team helped us to overcome those difficulties. 2 important point to check before implementing tools like whatfix:

_ check with the host application (in pour case the learning management system) is the possibility to add a javascript to its header

- check with your Security team restrictions allowing to add that a javascript can be temporaly opened (the time to install whatfix javascripts) Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

_ check with the host application (in pour case the learning management system) is the possibility to add a javascript to its header

- check with your Security team restrictions allowing to add that a javascript can be temporaly opened (the time to install whatfix javascripts) Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We have huge volume of administrators to train regularly. Whatfix help them to perform their main task on the application and thus our support workload to these administrators has decreased a lot. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hi there,

Thanks for placing your trust in us and understanding our product in-depth. Your willingness to share about the value addition after installing Whatfix is exemplary. It is also great to hear that you've had a wonderful experience not just with the product features but also without our support team.

Thank you once again for your positive review!

Best,

Pratheek.

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Abhijith N.
AN
onboarding manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Whatfix?

The features are good! The interactive features make it easier for the customers to understand and use the process at ease. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

Nothing in particular, hoping to see whatfix evolving! Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix has helped to engage the customers to use the platform efficiently. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hello Abhijith,

Thank you so much for the 5-star rating! Reviews like yours continue to encourage us. We will continue to strive for excellence and evolve with our customers. Thanks again for the review.

Best,

Pratheek

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Verified User in Information Technology and Services
II
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Whatfix?

Wonderful having an digital adoption platform associated with our application which can guide new users or new features to the existing users which avoids other offline work related to guidance. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

nothing specific as dislike to mention here Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

created contents for new usersto guide application. acheived the purpose Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hi There!

Thank you so much for leaving us with a positive review. We are happy to hear about your digital adoption association with Whatfix.

Thanks for taking the time to share your feedback with us.

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Sonya W.
SW
Salesforce Administator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Whatfix?

1. Ease of Use

2. The Training Department AND the Users Love it!

3. We save money with this tool.

4. Training and support are much easier and professionally presented thanks to Whatfic. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

I haven't found any dislikes yet. It's easy to setup and use. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

I researched several other products and Whatfix was standout. I am so glad I decided on Whatfix - it has exceeded my expectations in many ways. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Despite the expense of adding a training tool, we are saving money. Prior to Whatfix our training team (and payroll), grew proportional to our sales team. With WHatfix, we train more efficiently with fewer trainers. This allows the entire team to focu on sales growth. We save a lot of time and frustration with the ability to keep training materials updated in real time. Most importantly as an administrator, I can manage onboarding, analytics, and new Help Desk requests much easier now. Review collected by and hosted on G2.com.

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Nikita R.
NR
Implementation Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Alot of times when you call into a customer support hotline, you get a rude answer, left feeling incompetent. That doesnt happen with Whatfix. Prakhar has been amazing to work with from the start. He always supplies us with a quick response or resolution to whatever is going on! Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

The only dislike i have with any of this is the time difference between our working hours. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix has supplied our personal platform users with the support they need when they arent able to reach us immediately Review collected by and hosted on G2.com.

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Verified User in Building Materials
AB
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Whatfix?

Quick response from our Success Manager - Dharna. She is always coming back with solutions which match our company needs Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

I am quite new user of What Fix so it is not easy to write about "dislike" Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We are still in test process - application is not in production yet. Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
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Hey There,

Thank you for taking the time and leaving us a positive review. We are glad to know that you received the needed help & timely response from our Success Manager. Going forward, we also encourage you to let us know about your experience with Whatfix.

Thanks again.

Regards,

Pratheek

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Verified User in Pharmaceuticals
AP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Whatfix?

- seamlessly embedded, appealing user interface

- easy-to-use

- especially helpful for new hires that want to get to know a system

- variety of ways avialble to grab the user's attention Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

- no mobile usage is a big downside since many of our colleagues are mobile ONLY users Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

- harmonizing how people use our CRM from a process perspective Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
Editedit

Hey there!

Thank you for leaving us an excellent in-depth review. It's a joy to read such a positive and detailed review from our delighted customer. Regarding the mobile usage for your users, you will hear from us very soon. You can also visit the WHATFIX COMMUNITY to know more on this. It's also a place where our experts are just a message away to all your queries.

Thank you again for taking your time and reviewing us.

Best,

Pratheek

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Admin Approval Link
WC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Whatfix?

The platform is easy to use with a lot of valuable features. The ability to manipulate your flows and copy and modify them is very intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

WhatFix can be difficult to implement in some systems but that is not the fault of the WhatFix application. They have been very diligent and resourceful in coming up with ways to work around difficult to integrate with systems. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

We are hopefully eliminating the need to create dedicated training documents and walk-throughs for business critical processes. Being a integrated with systems will hopefully speed up training and knowledge retention. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Good functionality, support service work Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

It is difficult to use when setting up complex processes Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Whatfix makes it easy to use our software product Review collected by and hosted on G2.com.

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Response from Pratheek G of Whatfix
Editedit

Hi there,

Thank you for taking the time to support us with the positive feedback, it is greatly appreciated. We're happy to know your thoughts on our support team and also the fact that Whatfix is making it easier for your team to use the software product.

Best,

Pratheek

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Verified User in Oil & Energy
AO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Whatfix?

Ease of widget creation and automation of data within a flow. Helps cut down on time training and repeated processes. Whatfix customer service is great, rely very promptly. Review collected by and hosted on G2.com.

What do you dislike about Whatfix?

The time frame of pushing material to production can vary when using the chrome store. Review collected by and hosted on G2.com.

Recommendations to others considering Whatfix:

Great route to go if your looking to shorten training time and keep all training material in one spot. Whatfix is continuously improving their ability. Review collected by and hosted on G2.com.

What problems is Whatfix solving and how is that benefiting you?

Reducing training time for new hires and new systems. Extremely easy to update flows as company changes, pdf automatically updates as you make changes. Review collected by and hosted on G2.com.

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