Whatfix Reviews & Product Details - Page 23

The responsiveness of the Customer Success team (specifically working with Prakhar Saxena) as well as Whatfix's willingness to understand and attempt to address pain points. The team is incredibly proactive when it comes to explaining meaningful new features. Review collected by and hosted on G2.com.

I was handed off among 2-3 different agents over the period of a year before finally being paired with Prakhar Saxena who is doing an excellent job as our most recent Customer Success rep. Review collected by and hosted on G2.com.

We have been using whatfix for some time and these are some of the benefits that we have achieved with this software.The main benefit that we have had with whatfix is ​​that now we save a lot of time with our clients since we create content that explains what we do. We can have a number of formats available and they are updated if we make any changes to each one now, thanks to whatfix, our support tickets have been greatly reduced and our clients are being guided step by step, we also like that your customer service is always the most attentive and cordial since they are interested in you and in guiding you to solve the doubts you have Review collected by and hosted on G2.com.

My experience has been very good in general but I would like them to have a mobile version so that I can always be aware of everything at any time and at any time Review collected by and hosted on G2.com.

Whatfix makes it extremely easier to provide content specific user guides to our users.

Their customer support team is always good at providing best use case solutions. Specifically working with Shashank Diwedi, Customer Success Manager is quick and prompt in responding ,providing solutions and addressing pain points.

Another platform "Smart pop up" is very useful, we have used this to inform users about anything that needs immediate attention. The newer templates of Smart pop -up's has simplified this process and increased work efficiency. Review collected by and hosted on G2.com.

When we raise issues, What fix taken time to provide new solution's. Using Whatfix in complex applications is a bit tricky to set- up flows ,but with support teams help we were able to overcome those difficulties. Review collected by and hosted on G2.com.

The WhatFix staff are highly professional, personable and always a pleasure to deal with. The training they provided on using the tool to create widgets was detailed and thorough, and their technical support team has come through for us time and time again. This is one of the most pleasant experiences I've had as a project manager dealing with a third party professional services company/software vendor. Review collected by and hosted on G2.com.

I really have no complaints about the WhatFix staff or software; the only thing I wish I had more of was time to work in the tool myself, but that responsibility falls on other members of my team. Review collected by and hosted on G2.com.

Whatfix excels in customer success. They have gone above and beyond to make sure that we are getting the most out of the product and that we are seeing a strong ROI. They have a great product that has significantly reduced the time we spend training and onboarding end-users. Workflows are easy to set up and use. Their onboarding checklists have been extremely valuable.

Whatfix is

- Easy to use

- Provides great customer support

- Reduces training time

- Leads to quick adoption

- Builds trust with our customers and end-users Review collected by and hosted on G2.com.

Because the product is clean and easy to use, there is a limitation on customizing colors and shapes of the pop-ups. This only becomes a problem when we need to add elements of our own branding such as gradients or removing the Whatfix brand. Other than that they have three different styles to choose from. that keep your interface clean and simple. Review collected by and hosted on G2.com.

- Great tool for low/no code setup.

- Variety of tools and options for different use-cases. Review collected by and hosted on G2.com.

- Did not dislike but would be great if more options can be given for UI customization. Review collected by and hosted on G2.com.

The self-help is great and the integration with our platform is great. But the best part about WhatFix is the support team's dedication to our combined success. Review collected by and hosted on G2.com.

The platform isn't amazingly intuitive but with such great support, learning how to navigate the tool is made much easier. Review collected by and hosted on G2.com.

The opportunity to work together with the Whatfix team, in order to make the best of the tool. Review collected by and hosted on G2.com.

A little tricky on the code, for people that is not familiarized with that. Review collected by and hosted on G2.com.

Customer service is outstanding and updates to the product have allowed us to expand its use on our site. Review collected by and hosted on G2.com.

The organization of support files generated could be improved. Review collected by and hosted on G2.com.

Easy to use when creating flows and increases productivity Review collected by and hosted on G2.com.

having to implement the scripts in multiple iframes Review collected by and hosted on G2.com.