Whatfix Reviews & Product Details - Page 22

Whatfix is great for on-boarding new users. The ability to sync or KB articles is very helpful in continuing to keep content up to date. Their support team is also very helpful and available to assist in any way we may need and keep us in the loop of new Whatfix features. Review collected by and hosted on G2.com.

Not really a downside of Whatfix itself, but as a small company it can be hard to find the time to dedicate to using the software to the best of its abilities. There are many things that we have not had the chance to utilize. Review collected by and hosted on G2.com.

The customer service and technical support is outstanding, and the online self-guided help has a wide range of topic-based content available 24-7. Review collected by and hosted on G2.com.

There is a minimal learning curve at first, to get used to the software. This is likely due to the many features there are to learn to use. Review collected by and hosted on G2.com.

Whatfix has give a Great Support, Helpful and Fast Solution.

Shashank is the Customer Success Manager in Whatfix that work with us, He is fast response, easy to work with, supportive and solution oriented.

He takes the time to understand the business and constantly want to give the best support to improve it.

The Development and Support Team have also been so helpful,They have been quick to provide the solutions and always try to improve the system to make it user friendly.

Whatfix listen to what we need in out system so that it can help our customer experience. Review collected by and hosted on G2.com.

Whenever We're had an issue lacks or bugs in the System ,Whatfix has taken time to understand our problem ans provide us a new solution.

When there is problem with data that need to fix or improve the accuracy data, The Customer manager and the Developer takes the time to discuss and take consideration of what we as user need.

The chat box in whatfix to help the user when we have problems, We hope that it takes short time to reply so that we can identify if the problem is the big or not. Review collected by and hosted on G2.com.

The excellent customer service offered by the Whatfix team. They are always ready to help us in everything. Review collected by and hosted on G2.com.

I can't think of anything I don't like about Whatfix. All my comments will be positive Review collected by and hosted on G2.com.

Whatfix is very versatile and very easy to use and understand even if you don´t have a technical background.

The features are very useful and easy to configure, and the customer support is great. Review collected by and hosted on G2.com.

Sometimes flows would fail to work properly and needed more in-depth assistance from the support team which delayed the progress. Review collected by and hosted on G2.com.

I like the scalability of Whatfix as a system. I started using Flows for walkthrus and once my team was used to those I layered in Task Lists to ensure items were getting done in the proper order. Second, I like that one annual price fits all tools so I can add them as I need them without having to renegotiate our pricing. Review collected by and hosted on G2.com.

Timezone difference between their offices and mine. Waiting is a small price to pay. Review collected by and hosted on G2.com.

Whatfix is extremely useful for our users, and guide them step by step. It has also significantly reduced training time.

The team has provided us with training sessions to guide us on how to create and set up the widget, and it was very helpful.

The technical support is very professional, and provide us with the best use case. Review collected by and hosted on G2.com.

My team and I wanted more customization features, and the technical support has shown very helpful by providing us help on this and developing it in the console. Review collected by and hosted on G2.com.

We love the ability to rapidly deploy tooltips and popups and provide relevant self-help documentation to the user. The support and development staff are always open to improvement and welcome feature requests or customization. Review collected by and hosted on G2.com.

The tool is not always the most intuitive to navigate and editing or creating flows require some planning as it is difficult to insert missing steps. Review collected by and hosted on G2.com.

Customer service is prompt and helpful! Everything is easy as long as you have the right setting, on the Whatfix portal and your end. Review collected by and hosted on G2.com.

It's a bit unstable sometimes and might show the pop-up message to one user multiple times~ Review collected by and hosted on G2.com.

Ease of use, professional, superior option to knowledge articles. Review collected by and hosted on G2.com.

Can be finicky with some buttons. Unable to get corrected so the blue rectangle blinks over that element. Review collected by and hosted on G2.com.