Whale has completely transformed how we manage our internal processes. What I like best is how fast and easy it makes documenting SOPs. Instead of spending hours creating training materials, we can now build and share them in minutes. This has had a huge impact on how quickly we can onboard and train team members. It’s intuitive, efficient, and a real game changer for team alignment and productivity." Review collected by and hosted on G2.com.

Honestly, there’s not much I dislike about Whale. The platform does exactly what it promises—streamlining SOP documentation and improving team training. Review collected by and hosted on G2.com.

Easy to understand and use.

Clear, 'fun' layout and formatting.

Minimalistic style - not busy visually.

Easy to refer to other SOPs and people within a SOP.

Information can be shared by different ways e.g. export as PDF, share link, share QR code.

Lots of features like checklists, org charts, multiple departments, security groups.

Has its own screen and step recording tool very handy for recording new processes.

Didn't take long to set up and get running - I have several people adding their own SOPs now.

Customer support is excellent even when we are in a different timezone (NZ vs Belgian)

Our team uses Whale every day, some more than others.

It was a critical tool used for training our temporary staff when our main Admin staff went on maturity leave.

I understand Whale can be integrated with other software, but I have not had a chance or reason to do so. Review collected by and hosted on G2.com.

The same checklist can not be shared with other users for visibility when being "run". However this is in the development pipeline. Review collected by and hosted on G2.com.

It’s easy to navigate. I like how simple it is to find what you need. Review collected by and hosted on G2.com.

Sometimes it lags, but I think that’s because of my internet connection. Review collected by and hosted on G2.com.

Whale makes it incredibly easy to centralize, organize, and deliver SOPs and training materials across teams. I love how intuitive the platform is—it takes very little time to get up and running. The Chrome extension is a game-changer, allowing team members to access relevant processes right within their workflows. The search functionality is strong, the editor is flexible, and the ability to assign and track onboarding or knowledge tasks adds accountability and visibility. It’s a great tool for scaling team knowledge and reducing repetitive questions. Review collected by and hosted on G2.com.

While the core features are excellent, the reporting and analytics could be more advanced. For example, more granular data on how often content is accessed or where knowledge gaps may exist would be helpful for admins. Also, integrations are growing, but a broader range of native connections to tools like Notion, Airtable, or project management platforms would improve workflow automation. Review collected by and hosted on G2.com.

'Ive been using Whale extensively, and it's truly transformed the way I work. The documentation I’ve added to Whale is now clearly structured and easy to maintain, and Alice—their smart assistant—is incredibly helpful when it comes to locating information quickly.

Navigating the platform is simple and intuitive. As a trainer, my job has become significantly easier. I can build a full training flow and assign it to a new joiner with just one click.

The analytics tool is another major plus—it allows me to monitor task completion across the team, which is invaluable for tracking progress during onboarding and beyond.

Lastly, the support from our Customer Success Manager has been outstanding. They genuinely listen, pass on feedback to the developers, and—most impressively—feature requests actually get implemented. Review collected by and hosted on G2.com.

Honestly, I’m really content with Whale—there’s nothing I’d point out as a downside at this moment. Review collected by and hosted on G2.com.

One of the major challenges we've faced as a company is the rollout and management of our Standard Operating Procedures. Writing them is hard enough, but managing their versions, assigning them, and monitoring completion requires a full-time role. We were faced with the choice of hiring an additional Human Resources person and tasking them, strictly, with maintaining our SOP library and ensuring our employees were trained up on the current versions of our SOPs.

This would have been foolish, as it would have required an additional salary, manual tracking, and removes the department managers from having direct visibility of their staff's training levels.

Whale offered an incredible suite of features that exactly mitigates this. It allows us to write our SOPs, assign them to people (at an individual or group level), track their progress through a dashboard, and allow for automation revision tracking, at the cost of well below an additional person's salary. It really provided us with exactly what we were looking for.

The integration team has been great with taking our existing SOPs (PDF documents as well as documents hosted across other platforms) and merging them into cohesive libraries within Whale. Any questions we've had have been answered, almost immediately, and they continue to support us whenever we need it. I can't speak highly enough of them! Review collected by and hosted on G2.com.

Like any platform, there is a learning curve. Some things aren't as intuitive as others. For example, the Checklists are found under "Training", rather than their own heading. This is a minor gripe, rather than anything really negative. I'm quite pleased with the system, overall. Review collected by and hosted on G2.com.

I appreciate the organization of Whale. Everything is very easy to locate and the search bar is my favorite feature. When I am in a pinch and need a quick answer I turn to Whale to find what I am looking for. Review collected by and hosted on G2.com.

I haven't run into any problems with the software. There are things missing from Whale but we are actively working to make improvements. Review collected by and hosted on G2.com.

The program is very user-friendly. We have recently just signed with them and our managers have started adding our content. We had another online training manual and moved over to Whale. Whale was able to take our prior content and upload everything into editable documents for us. So amazing. We were worried we would have a struggle with having to get our prior content moved over, but it was easy and stress free. We have not yet implemented the program for our employees, but I think they will agree that it's very easy to use, and nice to look at! Review collected by and hosted on G2.com.

Nothing yet, we are still new, but it's going very well so far! Review collected by and hosted on G2.com.

I like the email reminders that keep you up to date on the latest training courses assigned to you. The layout of Whale makes it very easy to navigate, and I like how customizable it is. Review collected by and hosted on G2.com.

You are able to click through each page quickly, which makes it easier for users who are training to jump through each section without reading to comprehend and learning. Review collected by and hosted on G2.com.

Simple to input information,

convenient to access anywhere,

appreciated the AI component. Review collected by and hosted on G2.com.

Connecting files within the document poses challenges, and accessing external web links is also difficult. Review collected by and hosted on G2.com.