Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Their integration of AI makes it easy to build playbooks and get baseline best practices in place. We love the UX, it's sleek, easy to navigate and to use. Review collected by and hosted on G2.com.

There is nothing negative to mention. They are a forward-thinking team that values our feedback and consistently works to enhance their product, allowing us to provide our clients with the best possible solution. Review collected by and hosted on G2.com.

I like that you can create quizzes, link SOPs within other SOPs, and that there’s an app for people on the shop floor to view them. Review collected by and hosted on G2.com.

When I upload pre-existing documents, they don’t come through formatted correctly. Having to reformat everything is a real pain, so I usually end up recreating the document instead of uploading it. Review collected by and hosted on G2.com.

What I like most about Whale is how easy it is to use. I saw this firsthand when I started a new job with no prior familiarity with the platform. The Whale cards and playbooks made it straightforward to understand our processes, and I was able to start creating SOPs quickly. Review collected by and hosted on G2.com.

There isn’t anything major I dislike, but I do think the platform could improve its search and navigation so it’s quicker to find specific content, especially as more documentation gets added. Review collected by and hosted on G2.com.

Whale is very easy to use in my everyday workflow. I love having the extension right there in my browser, because it’s always accessible whenever I need it. The AI built into Whale is also helpful for finding whatever resources I’m looking for. Review collected by and hosted on G2.com.

I don’t like that the AI agent’s memory isn’t saved, because every time I open it, it feels like a completely new conversation. Review collected by and hosted on G2.com.

We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significant pain point for us, as our agents were spending a lot of time searching for information while trying to assist customers. Additionally, we had a lengthy onboarding process, making it slow to deploy an agent independently.

Since using Whale, we have successfully centralized our knowledge, created onboarding and training tracks, and gained immediate insight into the knowledge levels of our agents. This allows us to identify areas where further development is needed. The straightforward implementation and clear onboarding process make Whale a top tool for us to use. Review collected by and hosted on G2.com.

We have no negative comments; whenever there are features not immediately available, the team at Whale collaborates with us to think of alternatives. Review collected by and hosted on G2.com.

Whale is easy to use, and the setup was quick and painless. The best part is creating SOPs with the screen recording tool. Once the recording is finished, it also generates a written version of the SOP, so it’s a real two-birds-one-stone kind of situation. Review collected by and hosted on G2.com.

I have no issues at this time. It is great! Review collected by and hosted on G2.com.

I like that Whale doesn’t feel rigid. It gives us a single home for all the ways we work, but it doesn’t force every process into the same shape. I can build a clean step by step guide for one workflow, drop in screenshots and callouts for another, record a video for something more visual, or use the AI tools when I want a quick draft. It supports how different teams naturally communicate rather than asking everyone to fit into one template.

The other thing I love is the way it pulls training and documentation into the same ecosystem. Instead of living in separate tool silos, our content, our training, and our reviews all sit in one place. It makes our knowledge base feel alive instead of archived. It’s easy for people to learn, revise, and keep things current, which makes my life a lot easier. Review collected by and hosted on G2.com.

I wish the permissions went a little deeper. We have a lot of moving parts across teams, and sometimes I want to lock down one slice of a manual or give someone edit access to just a portion without opening the whole board or playbook. Whale keeps things simple, which is nice, but there are moments where a bit more control would save me some permission gymnastics. Review collected by and hosted on G2.com.

I really like the Alice feature. I find it very easy to use when I need a quick reference to a policy, without having to pull an HR person away. Even with my daily use of Whale, I haven’t needed to reach out to customer support for any integration issues. During my onboarding, I had never been exposed to Whale at all, let alone seen it implemented in a way that made work so much easier. Review collected by and hosted on G2.com.

So far, the only issue I’ve noticed is that when I ask Alice a question, the chat box flickers uncontrollably until she’s finished thinking and responds. Review collected by and hosted on G2.com.

The ease of use and reliability of Whale are its greatest attributes in my opinion. Review collected by and hosted on G2.com.

The ability to generate individual training records - documenting an individual's completed assignments is missing. However, Whale is very receptive to customer feedback, and I'm confident this is something that will be added in the future. Review collected by and hosted on G2.com.

Whale is very user-friendly, and the Chrome extension makes it easy to find information at any moment without having to log in to the actual website. I’m able to pull up SOPs for processes while I’m going through the process itself, which makes it much easier to stay on track. Review collected by and hosted on G2.com.

There’s nothing I dislike about Whale at the moment. It’s been a great addition to our organization, and I’m glad we brought it in. Review collected by and hosted on G2.com.