--- title: Whale Reviews meta\_title: 'Whale Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 202 reviews by the users' company size, role or industry to find out how Whale works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 202 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- ### Whale Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Whale, finding it intuitive and simple to navigate for all tasks. [(32 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692304&qs=pros-and-cons#reviews) Users love the **ease of use** of Whale, which streamlines documenting and sharing training materials effortlessly. [(15 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694617&qs=pros-and-cons#reviews) Users love the **user-friendly interface and efficient content organization** of Whale, enhancing their productivity and ease of access. [(13 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692544&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Whale, praising its cleanliness and ease for training and organization. [(13 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694725&qs=pros-and-cons#reviews) Users value the **easy access** to information and streamlined processes that enhance productivity and training efficiency with Whale. [(12 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692696&qs=pros-and-cons#reviews) Users find the **limited customization options** frustrating, wishing for more control over permissions and access. [(3 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692273&qs=pros-and-cons#reviews) Users find the **lack of customization** in Whale limits control over permissions, affecting their workflow efficiency. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=2106733&qs=pros-and-cons#reviews) Users find a **lack of information** regarding AI tools, wishing for better integration and support within Whale. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694041&qs=pros-and-cons#reviews) Users find **limited access** frustrating, complicating user control and file connections, especially in smaller companies. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692559&qs=pros-and-cons#reviews) Users highlight the **missing features** of Whale, specifically individual training records and connectivity options. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692668&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Whale ##### 1. Ease of Use Users appreciate the **ease of use** of Whale, finding it intuitive and simple to navigate for all tasks. [ See 32 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692304&qs=pros-and-cons#reviews) See Related User Reviews RT Robert T. Mid-Market (51-1000 emp.) 4.0/5 "Whale: Effortless to Use and Highly Reliable" What do you like about Whale? The ease of use and reliability of Whale are its greatest attributes in my opinion. ![Andrew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew W.") AW Andrew W. Mid-Market (51-1000 emp.) 5.0/5 "Alice Makes Policy Lookups Fast and Effortless" What do you like about Whale? I really like the Alice feature. I find it very easy to use when I need a quick reference to a policy, without having to pull an HR person away. Even ##### 2. Simple Users love the **ease of use** of Whale, which streamlines documenting and sharing training materials effortlessly. [ See 15 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694617&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriela G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriela G.") GG Gabriela G. 4.5/5 "User-Friendly Interface, Needs Recording Improvements" What do you like about Whale? I like that Whale is very user-friendly and super easy to use. It's not complicated at all, which makes uploading and finding things straightforward. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Centralization of Information and Knowledge" What do you like about Whale? We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significa ##### 3. Features Users love the **user-friendly interface and efficient content organization** of Whale, enhancing their productivity and ease of access. [ See 13 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692544&qs=pros-and-cons#reviews) See Related User Reviews AA Andres A. Enterprise (\> 1000 emp.) 5.0/5 "Screen Recorder Transformed Our Productivity" What do you like about Whale? All Whale tools are excellent, but I especially want to mention the Screen Recorder and its feature that allows you to turn recordings into guides. Th ![Lyndon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndon S.") LS Lyndon S. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Tool for Organizing Business Knowledge" What do you like about Whale? Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Th ##### 4. Intuitive Users love the **intuitive interface** of Whale, praising its cleanliness and ease for training and organization. [ See 13 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694725&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriela G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriela G.") GG Gabriela G. 4.5/5 "User-Friendly Interface, Needs Recording Improvements" What do you like about Whale? I like that Whale is very user-friendly and super easy to use. It's not complicated at all, which makes uploading and finding things straightforward. ![Lyndon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndon S.") LS Lyndon S. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Tool for Organizing Business Knowledge" What do you like about Whale? Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Th ##### 5. Easy Access Users value the **easy access** to information and streamlined processes that enhance productivity and training efficiency with Whale. [ See 12 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692696&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Centralization of Information and Knowledge" What do you like about Whale? We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significa ![Jessica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica B.") JB Jessica B. Mid-Market (51-1000 emp.) 5.0/5 "Run don't walk!!" What do you like about Whale? As a Medical Spa that has expanded from five to nine locations over the past two years, with no intention of slowing down, we've found Whale to be inc ### 5 Cons or Disadvantages of Whale ##### 1. Limited Customization Users find the **limited customization options** frustrating, wishing for more control over permissions and access. [ See 3 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692273&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Whale Keeps Our Work Organized and Our Teams More Confident" What do you dislike about Whale? I wish the permissions went a little deeper. We have a lot of moving parts across teams, and sometimes I want to lock down one slice of a manual or gi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Multiple Tools in 1, for a Great Price!" What do you dislike about Whale? Lack of customization on formatting, super occasional minor bugs ##### 2. Lack of Customization Users find the **lack of customization** in Whale limits control over permissions, affecting their workflow efficiency. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=2106733&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Whale Keeps Our Work Organized and Our Teams More Confident" What do you dislike about Whale? I wish the permissions went a little deeper. We have a lot of moving parts across teams, and sometimes I want to lock down one slice of a manual or gi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Multiple Tools in 1, for a Great Price!" What do you dislike about Whale? Lack of customization on formatting, super occasional minor bugs ##### 3. Lack of Information Users find a **lack of information** regarding AI tools, wishing for better integration and support within Whale. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694041&qs=pros-and-cons#reviews) See Related User Reviews ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Small-Business (50 or fewer emp.) 5.0/5 "Excellent choice for small business documentation" What do you dislike about Whale? Whale is starting to use AI but could be providing much more AI leveraged tools to make documentation easier. AI should be embedded and not something ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Multiple Tools in 1, for a Great Price!" What do you dislike about Whale? Lack of customization on formatting, super occasional minor bugs ##### 4. Limited Access Users find **limited access** frustrating, complicating user control and file connections, especially in smaller companies. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692559&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "An outstanding tool for organizing SOPs, training new employees, and tracking compliance." What do you dislike about Whale? Connecting files within the document poses challenges, and accessing external web links is also difficult. ![Andrew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew S.") AS Andrew S. Small-Business (50 or fewer emp.) 5.0/5 "We run on EOS and Whale!" What do you dislike about Whale? The AI solution does not seem to be fully baked. User access controls are limited to the highest tiers. Making it challenging to restrict user access ##### 5. Missing Features Users highlight the **missing features** of Whale, specifically individual training records and connectivity options. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692668&qs=pros-and-cons#reviews) See Related User Reviews RT Robert T. Mid-Market (51-1000 emp.) 4.0/5 "Whale: Effortless to Use and Highly Reliable" What do you dislike about Whale? The ability to generate individual training records - documenting an individual's completed assignments is missing. However, Whale is very receptive t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "An outstanding tool for organizing SOPs, training new employees, and tracking compliance." What do you dislike about Whale? Connecting files within the document poses challenges, and accessing external web links is also difficult. ![Jennifer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer B.") JB Jennifer B. Talent Acquisition Partner Mid-Market (51-1000 emp.) 3/18/2026 "Convenient, User-Friendly Way to Find Company-Specific Information" 4.5/5 What do you like best about Whale? I like Whale because it’s convenient and user-friendly, and it makes it easy to find company-specific information. Review collected by and hosted on G2.com. What do you dislike about Whale? Whale fails to allow me to log in at times, which can make it difficult at times to find information quickly. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? It makes it easy for our staff to find company policies, acknowledge new policies, and access job-specific tools and career paths. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-12507355/official_response/edit) Thanks a lot for sharing this, really appreciate it 🙌 Love that Whale is helping make company info easy to find and actually usable. That’s the goal, no digging, no guessing, just quick access to what you need. On the login issues, totally fair callout. We did have a bit of a hiccup on our side there, and we should’ve caught it sooner. That’s been addressed now, and we’re keeping a much closer eye on things to make sure it stays smooth. Really great to hear it’s helping your team with policies, acknowledgements, and even career paths. That’s where Whale should make a real difference. Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/21/2026 "Easy Knowledge Creation and Documentation for Team Success" 5/5 What do you like best about Whale? The system allows for easy creation and documentation of information the team needs to succeed in their roles. Review collected by and hosted on G2.com. What do you dislike about Whale? Sometimes the formatting can be challenging. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? It is making it so that all of our teams are notified about updates quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-12664207/official_response/edit) Hey there, Thank you for sharing this, really appreciate it. Love how you described it. “Easy knowledge creation for team success” is exactly what we’re aiming for. When teams can quickly document what matters and make it accessible, everything improves. Onboarding gets faster, processes become clearer, and people spend less time guessing and more time executing. Great to hear Whale is also helping you keep everyone aligned with updates. That’s a big one. Whether it’s process changes, new workflows, or important announcements, making sure the right people see the right information at the right time is where a lot of teams struggle. Glad to hear it’s working well for you. On the formatting side, that’s super valuable feedback. And honestly, we’d love to dig into that with you. Formatting should support clarity, not slow you down. Whether it’s structuring SOPs, working with templates, or styling content the way you want, we’re continuously improving this experience. Would you be open to sharing a bit more on what’s been challenging? That would really help us guide you better and improve things on our end as well. Appreciate you being part of Whale. Stino Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 3/18/2026 "Easy to Use with Shareable Live Updates That Fit Our Process" 4/5 What do you like best about Whale? The ease of use and live updates that are able to be shared. It's integrated well into our operation process Review collected by and hosted on G2.com. What do you dislike about Whale? It is sometimes difficult to log in to Whale. Wish there was more mobile presence. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? The company wide updates and policy changes are made so much easier to review. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-12507115/official_response/edit) Really appreciate you sharing this, thank you 🙌 Love that Whale fits into your existing processes and makes it easy to share live updates. That’s exactly how we want it to be used, not as “another tool”, but something that actually works with how your team already operates. On the login challenges, totally fair. Similar to what others experienced, we did run into an IT-related issue there, and in hindsight, we could have caught that earlier. That’s been resolved now, and we’re keeping a much closer eye on it going forward. And mobile… also a very fair ask. It’s something we know can be stronger, especially as more teams want quick access on the go. Really glad to hear it’s making company-wide updates and policy changes easier to roll out. That’s where things usually get messy, so if we’re simplifying that, we’re doing something right. And same here, if you’re open to it, feel free to reach out. Would love to send a small thank you your way for taking the time to leave this 🙂 Current UserValidated ReviewerSource: Organic ![Catarina V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catarina V.") CV Catarina V. Operations Strategy Specialist Mid-Market (51-1000 emp.) 5/12/2025 "Great Concept with Lots of Potential!" 4.5/5 What do you like best about Whale? I really like the concept behind Whale — it’s a fresh and modern way to learn directly from people with real experience. The platform feels intuitive and easy to navigate, and I appreciate the focus on short, valuable insights. It’s also great to see a community that’s driven by authenticity and knowledge sharing. Review collected by and hosted on G2.com. What do you dislike about Whale? As a newer user, I’d say the only thing I noticed is that it could benefit from having even more creators across different niches. But that’s totally normal for a growing platform, and I’m excited to see it expand. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale helps solve the common problem of inconsistent or hard-to-access SOPs by centralizing all operational knowledge in one easy-to-navigate platform. Instead of relying on scattered documents or outdated manuals, teams can quickly access step-by-step procedures directly where and when they need them. This not only boosts efficiency but also ensures that everyone is aligned and following the same standards, which reduces errors and onboarding time significantly. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-11154495/official_response/edit) Thank you for the amazing review – honestly, we’re doing a little happy dance over here 💃🕺 We’re so glad to hear that Whale feels intuitive, fresh, and authentic to you – that’s exactly the vibe we’re going for. Real people. Real knowledge. Real fast. Boom. 🚀 Also – thank you for calling out the magic of reducing onboarding chaos and centralizing the good stuff. SOPs don’t have to be snoozefests and you clearly get that. 🙌 We’re so happy to have you as part of the Whale pod 🐋 Big things ahead! Stino Current UserValidated ReviewerSource: Organic ![Fábio B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fábio B.") FB Fábio B. Operations Director Enterprise (\> 1000 emp.) 5/8/2025 "Whale Streamlined Our Processes and Boosted Team Onboarding" 5/5 What do you like best about Whale? Whale has completely transformed how we manage our internal processes. What I like best is how fast and easy it makes documenting SOPs. Instead of spending hours creating training materials, we can now build and share them in minutes. This has had a huge impact on how quickly we can onboard and train team members. It’s intuitive, efficient, and a real game changer for team alignment and productivity." Review collected by and hosted on G2.com. What do you dislike about Whale? Honestly, there’s not much I dislike about Whale. The platform does exactly what it promises—streamlining SOP documentation and improving team training. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale is solving the problem of scattered, outdated, or undocumented processes. Before, creating and sharing SOPs was time-consuming and inconsistent. With Whale, we can centralize all our procedures in one place, keep them up to date, and ensure everyone on the team has quick access to the right information. This has improved our onboarding speed, reduced errors, and helped our team operate more independently and efficiently. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-11142724/official_response/edit) Fabio – you didn’t just leave a review, you dropped a truth bomb 💣 "Game changer," "boosted onboarding," "centralized chaos"—you’re speaking our love language 😍 We’re so pumped to hear how Whale’s helped your team move faster, stay aligned, and finally ditch the SOP scavenger hunts. Also, calling out how easy it is to document? THANK YOU. That’s exactly the magic we’re trying to bottle. We love that you’re saving hours and turning onboarding into a smooth ride instead of a bumpy mess. And the fact you said there’s not much to dislike? We’re putting that on a t-shirt. Thanks for being part of the Whale pod, Fabio. Big hugs from the whole team—and we’re cheering you on for even more wins 💪🐋 Stino Current UserValidated ReviewerSource: Organic ![Harley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harley B.") HB Harley B. Systems, IT & Operations Small-Business (50 or fewer emp.) 5/6/2025 "Intuitive, fresh and easy!" 5/5 What do you like best about Whale? Easy to understand and use. Clear, 'fun' layout and formatting. Minimalistic style - not busy visually. Easy to refer to other SOPs and people within a SOP. Information can be shared by different ways e.g. export as PDF, share link, share QR code. Lots of features like checklists, org charts, multiple departments, security groups. Has its own screen and step recording tool very handy for recording new processes. Didn't take long to set up and get running - I have several people adding their own SOPs now. Customer support is excellent even when we are in a different timezone (NZ vs Belgian) Our team uses Whale every day, some more than others. It was a critical tool used for training our temporary staff when our main Admin staff went on maturity leave. I understand Whale can be integrated with other software, but I have not had a chance or reason to do so. Review collected by and hosted on G2.com. What do you dislike about Whale? The same checklist can not be shared with other users for visibility when being "run". However this is in the development pipeline. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? We used to have all our SOPs in Microsoft Word documents which were saved on our server. The problem with that was that it was really hard to find the document you need to use without opening each document and checking. The search function in Whale is really good in that it can search as you type and 'reads' inside the SOPs rather than the titles. Alice the AI assistant looks to be a really good tool, however I as an administrator have not used this feature a lot. Another problem solve is accessibility to the entire team. Anyone can use Whale either on their browser or in the mobile app. Previously, to access our documents, you had to log into the server (if not in one of our branches) and then trawl thru the documents. Add to this mix, the different formatting options used by various staff members. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-11133708/official_response/edit) Harley – we want to frame this review 😍 You didn’t just give us feedback… you gave us a full Whale highlight reel and we are OBSESSED. From the minimalistic vibes to checklists, QR codes, screen recording, and your whole team jumping in — THIS is what we live for 💥 And the fact you rolled Whale out fast and used it as your training lifesaver while your Admin was on maternity leave? You’re a total ops rockstar 🫶 (Also major props from Belgium to NZ for making timezones look easy 👏) Thank you for being such a thoughtful, powerhouse user and for making Whale a part of your team’s everyday flow. We’re lucky to have you in the pod 🐋 Stino Current UserValidated ReviewerSource: Organic ![Joe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe M.") JM Joe M. Specialist Mid-Market (51-1000 emp.) 3/9/2026 "Easy to Navigate and Find What You Need" 5/5 What do you like best about Whale? It’s easy to navigate. I like how simple it is to find what you need. Review collected by and hosted on G2.com. What do you dislike about Whale? Sometimes it lags, but I think that’s because of my internet connection. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? How to access the information I need Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-12456241/official_response/edit) Thanks so much for this, really appreciate it! We’ve put a lot of focus on keeping Whale simple and easy to navigate, so hearing that you can quickly find what you need is exactly what we aim for 🙌 On the lag, totally fair call out. While it can sometimes be connection-related, we’re continuously working on performance improvements on our side too, so it’s only getting faster from here. And I love how you summed up the value: just being able to access the information you need, when you need it. That’s the whole game. If you ever notice anything specific that slows you down, feel free to share. We’re all ears 🚀 Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") IM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/20/2025 "Great tool for scaling team knowledge and reducing repetitive questions" 5/5 What do you like best about Whale? Whale makes it incredibly easy to centralize, organize, and deliver SOPs and training materials across teams. I love how intuitive the platform is—it takes very little time to get up and running. The Chrome extension is a game-changer, allowing team members to access relevant processes right within their workflows. The search functionality is strong, the editor is flexible, and the ability to assign and track onboarding or knowledge tasks adds accountability and visibility. It’s a great tool for scaling team knowledge and reducing repetitive questions. Review collected by and hosted on G2.com. What do you dislike about Whale? While the core features are excellent, the reporting and analytics could be more advanced. For example, more granular data on how often content is accessed or where knowledge gaps may exist would be helpful for admins. Also, integrations are growing, but a broader range of native connections to tools like Notion, Airtable, or project management platforms would improve workflow automation. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale is solving the challenge of scattered, inconsistent documentation and the lack of accessible, standardized processes across teams. Before Whale, onboarding new team members or aligning cross-functional workflows required chasing down documents, asking colleagues, or duplicating efforts. With Whale, we now have a single source of truth for SOPs and training materials, making onboarding smoother, reducing repetitive questions, and ensuring that best practices are followed consistently. It saves us time, improves productivity, and gives team members confidence that they're working with the most up-to-date information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karolina K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karolina K.") KK Karolina K. Training and Knowledge Supervisor Mid-Market (51-1000 emp.) 5/7/2025 "Live saviour" 5/5 What do you like best about Whale? 'Ive been using Whale extensively, and it's truly transformed the way I work. The documentation I’ve added to Whale is now clearly structured and easy to maintain, and Alice—their smart assistant—is incredibly helpful when it comes to locating information quickly. Navigating the platform is simple and intuitive. As a trainer, my job has become significantly easier. I can build a full training flow and assign it to a new joiner with just one click. The analytics tool is another major plus—it allows me to monitor task completion across the team, which is invaluable for tracking progress during onboarding and beyond. Lastly, the support from our Customer Success Manager has been outstanding. They genuinely listen, pass on feedback to the developers, and—most impressively—feature requests actually get implemented. Review collected by and hosted on G2.com. What do you dislike about Whale? Honestly, I’m really content with Whale—there’s nothing I’d point out as a downside at this moment. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Streamlining the onboarding flow for new joiners Documenting processes and procedures clearly and consistently Centralising internal knowledge for staff, making it easier to access and share information Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-11135503/official_response/edit) Karolina – you’re a whole vibe 🌟 “Life saviour”? SAY LESS. That title alone already made our week. And the fact that you’re using Whale like a total pro—training flows, Alice, analytics, the whole buffet? We’re obsessed. 😍 Hearing that your job as a trainer is now simpler, faster, and smarter thanks to Whale? Literal music to our ears 🎶 And let’s not skip over the Customer Success love — we’re blushing 😌 (and also printing this out and hanging it in the office). Also… you being content with everything? I mean, how iconic. You’re exactly why we build, listen, and evolve. Big hugs from the Whale team. Thanks for being such a powerhouse and for helping shape what we do 🐋💪 Stino Validated ReviewerSource: Organic ![Verified User in Farming](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Farming") AF Verified User in Farming Mid-Market (51-1000 emp.) 4/28/2025 "Productivity Unleashed!" 5/5 What do you like best about Whale? One of the major challenges we've faced as a company is the rollout and management of our Standard Operating Procedures. Writing them is hard enough, but managing their versions, assigning them, and monitoring completion requires a full-time role. We were faced with the choice of hiring an additional Human Resources person and tasking them, strictly, with maintaining our SOP library and ensuring our employees were trained up on the current versions of our SOPs. This would have been foolish, as it would have required an additional salary, manual tracking, and removes the department managers from having direct visibility of their staff's training levels. Whale offered an incredible suite of features that exactly mitigates this. It allows us to write our SOPs, assign them to people (at an individual or group level), track their progress through a dashboard, and allow for automation revision tracking, at the cost of well below an additional person's salary. It really provided us with exactly what we were looking for. The integration team has been great with taking our existing SOPs (PDF documents as well as documents hosted across other platforms) and merging them into cohesive libraries within Whale. Any questions we've had have been answered, almost immediately, and they continue to support us whenever we need it. I can't speak highly enough of them! Review collected by and hosted on G2.com. What do you dislike about Whale? Like any platform, there is a learning curve. Some things aren't as intuitive as others. For example, the Checklists are found under "Training", rather than their own heading. This is a minor gripe, rather than anything really negative. I'm quite pleased with the system, overall. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? We were having a major problem managing which trainings are required for which roles. With "Training Paths" we're able to set up a training for each role. This way, when we hire someone, we're able to assign them the corresponding path and the training takes care of itself! Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-11092021/official_response/edit) Okay… this review? ICONIC. You get it 💥 “Productivity Unleashed” is the perfect title, because WOW — you just turned the chaos of SOP management into a streamlined dream and we are so here for it 🙌 You could’ve hired an extra HR person just to wrangle training and documents… but instead, you rolled with Whale and built a scalable, trackable, role-based training powerhouse? THAT’S the move. And your shoutout to assigning SOPs, tracking progress, and version control (without needing a million spreadsheets)? Chef’s kiss. 💻💫 Massive love for the praise to the integrations team too — I’m sending them this review and probably printing it for morale boosts forever 🐋💖 Totally fair note on the learning curve and checklist placement — and yes, that feedback helps us make Whale even better. You’re clearly using it like a pro already, and we’re so grateful to be your behind-the-scenes engine for productivity. Thanks for building brilliance with us. 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