--- title: Whale Reviews meta\_title: 'Whale Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 203 reviews by the users' company size, role or industry to find out how Whale works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 203 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- ### Whale Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Whale, finding it intuitive and simple to navigate for all tasks. [(32 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692304&qs=pros-and-cons#reviews) Users love the **ease of use** of Whale, which streamlines documenting and sharing training materials effortlessly. [(15 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694617&qs=pros-and-cons#reviews) Users love the **user-friendly interface and efficient content organization** of Whale, enhancing their productivity and ease of access. [(13 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692544&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Whale, praising its cleanliness and ease for training and organization. [(13 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694725&qs=pros-and-cons#reviews) Users value the **easy access** to information and streamlined processes that enhance productivity and training efficiency with Whale. [(12 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692696&qs=pros-and-cons#reviews) Users find the **limited customization options** frustrating, wishing for more control over permissions and access. [(3 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692273&qs=pros-and-cons#reviews) Users find the **lack of customization** in Whale limits control over permissions, affecting their workflow efficiency. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=2106733&qs=pros-and-cons#reviews) Users find a **lack of information** regarding AI tools, wishing for better integration and support within Whale. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694041&qs=pros-and-cons#reviews) Users find **limited access** frustrating, complicating user control and file connections, especially in smaller companies. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692559&qs=pros-and-cons#reviews) Users highlight the **missing features** of Whale, specifically individual training records and connectivity options. [(2 mentions)](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692668&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Whale ##### 1. Ease of Use Users appreciate the **ease of use** of Whale, finding it intuitive and simple to navigate for all tasks. [ See 32 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692304&qs=pros-and-cons#reviews) See Related User Reviews RT Robert T. Mid-Market (51-1000 emp.) 4.0/5 "Whale: Effortless to Use and Highly Reliable" What do you like about Whale? The ease of use and reliability of Whale are its greatest attributes in my opinion. ![Andrew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew W.") AW Andrew W. Mid-Market (51-1000 emp.) 5.0/5 "Alice Makes Policy Lookups Fast and Effortless" What do you like about Whale? I really like the Alice feature. I find it very easy to use when I need a quick reference to a policy, without having to pull an HR person away. Even ##### 2. Simple Users love the **ease of use** of Whale, which streamlines documenting and sharing training materials effortlessly. [ See 15 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694617&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriela G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriela G.") GG Gabriela G. 4.5/5 "User-Friendly Interface, Needs Recording Improvements" What do you like about Whale? I like that Whale is very user-friendly and super easy to use. It's not complicated at all, which makes uploading and finding things straightforward. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Centralization of Information and Knowledge" What do you like about Whale? We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significa ##### 3. Features Users love the **user-friendly interface and efficient content organization** of Whale, enhancing their productivity and ease of access. [ See 13 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692544&qs=pros-and-cons#reviews) See Related User Reviews AA Andres A. Enterprise (\> 1000 emp.) 5.0/5 "Screen Recorder Transformed Our Productivity" What do you like about Whale? All Whale tools are excellent, but I especially want to mention the Screen Recorder and its feature that allows you to turn recordings into guides. Th ![Lyndon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndon S.") LS Lyndon S. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Tool for Organizing Business Knowledge" What do you like about Whale? Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Th ##### 4. Intuitive Users love the **intuitive interface** of Whale, praising its cleanliness and ease for training and organization. [ See 13 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694725&qs=pros-and-cons#reviews) See Related User Reviews ![Gabriela G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriela G.") GG Gabriela G. 4.5/5 "User-Friendly Interface, Needs Recording Improvements" What do you like about Whale? I like that Whale is very user-friendly and super easy to use. It's not complicated at all, which makes uploading and finding things straightforward. ![Lyndon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndon S.") LS Lyndon S. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Tool for Organizing Business Knowledge" What do you like about Whale? Whale has proven to be an excellent tool that we've utilized within our business to help our client document and organize their business knowledge. Th ##### 5. Easy Access Users value the **easy access** to information and streamlined processes that enhance productivity and training efficiency with Whale. [ See 12 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692696&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Centralization of Information and Knowledge" What do you like about Whale? We turned to Whale because we needed a central place to consolidate all our knowledge and information for our Support department. This was a significa ![Jessica B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica B.") JB Jessica B. Mid-Market (51-1000 emp.) 5.0/5 "Run don't walk!!" What do you like about Whale? As a Medical Spa that has expanded from five to nine locations over the past two years, with no intention of slowing down, we've found Whale to be inc ### 5 Cons or Disadvantages of Whale ##### 1. Limited Customization Users find the **limited customization options** frustrating, wishing for more control over permissions and access. [ See 3 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692273&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Whale Keeps Our Work Organized and Our Teams More Confident" What do you dislike about Whale? I wish the permissions went a little deeper. We have a lot of moving parts across teams, and sometimes I want to lock down one slice of a manual or gi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Multiple Tools in 1, for a Great Price!" What do you dislike about Whale? Lack of customization on formatting, super occasional minor bugs ##### 2. Lack of Customization Users find the **lack of customization** in Whale limits control over permissions, affecting their workflow efficiency. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=2106733&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Whale Keeps Our Work Organized and Our Teams More Confident" What do you dislike about Whale? I wish the permissions went a little deeper. We have a lot of moving parts across teams, and sometimes I want to lock down one slice of a manual or gi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Multiple Tools in 1, for a Great Price!" What do you dislike about Whale? Lack of customization on formatting, super occasional minor bugs ##### 3. Lack of Information Users find a **lack of information** regarding AI tools, wishing for better integration and support within Whale. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1694041&qs=pros-and-cons#reviews) See Related User Reviews ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Small-Business (50 or fewer emp.) 5.0/5 "Excellent choice for small business documentation" What do you dislike about Whale? Whale is starting to use AI but could be providing much more AI leveraged tools to make documentation easier. AI should be embedded and not something ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Multiple Tools in 1, for a Great Price!" What do you dislike about Whale? Lack of customization on formatting, super occasional minor bugs ##### 4. Limited Access Users find **limited access** frustrating, complicating user control and file connections, especially in smaller companies. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692559&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "An outstanding tool for organizing SOPs, training new employees, and tracking compliance." What do you dislike about Whale? Connecting files within the document poses challenges, and accessing external web links is also difficult. ![Andrew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew S.") AS Andrew S. Small-Business (50 or fewer emp.) 5.0/5 "We run on EOS and Whale!" What do you dislike about Whale? The AI solution does not seem to be fully baked. User access controls are limited to the highest tiers. Making it challenging to restrict user access ##### 5. Missing Features Users highlight the **missing features** of Whale, specifically individual training records and connectivity options. [ See 2 mentions ](https://www.g2.com/products/whale/reviews?filters%5Bsentiment_snippet%5D=1692668&qs=pros-and-cons#reviews) See Related User Reviews RT Robert T. Mid-Market (51-1000 emp.) 4.0/5 "Whale: Effortless to Use and Highly Reliable" What do you dislike about Whale? The ability to generate individual training records - documenting an individual's completed assignments is missing. However, Whale is very receptive t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "An outstanding tool for organizing SOPs, training new employees, and tracking compliance." What do you dislike about Whale? Connecting files within the document poses challenges, and accessing external web links is also difficult. ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/11/2022 "Whale" 5/5 What do you like best about Whale? I like the simplicity and ease of use of the product. Review collected by and hosted on G2.com. What do you dislike about Whale? Nothing currently. New features have been added and bugs fixed. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale solves the problem of having important information in multiple places. It allows our organization to keep everything in one place and makes it easy for employees to find what they are looking for. Review collected by and hosted on G2.com. Show More Response from Stijn Smet of Whale [Editedit](https://www.g2.com/survey_responses/whale-review-7350771/official_response/edit) Thank you for your fantastic feedback! 🌟 We're so glad to hear that you love the simplicity and ease of use that Whale offers. It’s awesome to know that Whale is making it easier for your organization to keep everything in one place and helping your employees find what they need quickly and efficiently. 🚀 We’re thrilled that you’re happy with the new features and bug fixes—your satisfaction is what drives us to keep improving and adding value. Thanks for being a part of the Whale community! We're here to support you every step of the way as you continue to streamline your processes and keep everything organized in one place. 🙌 8/26/2024 Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 3/12/2024 "Whale is a great program for bulk SOP's & training documents that can be easily referenced." 4/5 What do you like best about Whale? Whale allows for a neat and organized place to document all processes and procedures. It allows us to quickly and easiely update processes and training documents to ensure that everyone is using the most up to date process. Very user friendly. Review collected by and hosted on G2.com. What do you dislike about Whale? So far have I haven't found anything I dislike about the platform. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Organizing and structuring our process & training documents. Rather than having various instruction packets and notes everywhere, everything is centralized and organized. Whale helps keep us all on the same page and lets us all have access to the training documents and operating procedures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KU Kelsa U. Small-Business (50 or fewer emp.) 3/12/2024 "Love whale, well laid out, helps my team organize/document processes quickly and easily" 5/5 What do you like best about Whale? It is very easy to navigate, and makes it easier to document processes. It also has a great accountability piece. Review collected by and hosted on G2.com. What do you dislike about Whale? I wouldn't have anything I dislike really. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Roadblock of Documenting our processes. Now that we have whale we are getting our processes documented. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DP dianne P. Small-Business (50 or fewer emp.) 8/4/2023 "User friendly" 5/5 What do you like best about Whale? Whale is a user-friendly application that makes it easy to create training flows. The drag-and-drop interface allows users to quickly and easily add content, such as text, images, videos, and quizzes. Whale also includes a variety of features that make it ideal for creating engaging and interactive training experiences, such as emoticons and gifs. Review collected by and hosted on G2.com. What do you dislike about Whale? I am not satisfied with the lack of customization options in the Whale application. Specifically, I would like to be able to change the font and size of the letters, as this would allow me to personalize my experience and make it more comfortable to use. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale is a comprehensive training solution that eliminates the need for constant calls and multiple applications. With Whale, all training materials can be stored in one place and accessed by new hires on demand. This eliminates the need for time-consuming onboarding calls and allows new hires to learn at their own pace. Additionally, Whale provides a variety of features that make training more engaging and effective, such as interactive quizzes, gamification, and analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MD Mia D. Mid-Market (51-1000 emp.) 8/7/2023 "Whale has given me great answers to questions when I am confused" 5/5 What do you like best about Whale? I love being able to type in questions and get answers when I do not understand something. It's a great tool to have in the workplace. It alleviates stress when you have a question and no one is around to answer it. Review collected by and hosted on G2.com. What do you dislike about Whale? Searching things can be a little confusing. Quite a few answers pop up so you have to look through everything to find what you're looking for. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale is an awesome tool to have in the workplace. It has helped me immensely when I have forgotten information that I need to know to be able to do certain tasks at work. It's a great way to help train as well. It has all the information in one place and explains in detail how to correctly get things done. I think it's an awesome site that is very beneficial in many situations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LV Luis V. Small-Business (50 or fewer emp.) 8/5/2023 "W(h)aaaaaay(le) better than any other tool on the market." 5/5 What do you like best about Whale? We see Whale as our digital assistant. When the subject matter expert is not around, Whale is there to replace the SME and answer questions of employees. As a company it is so easy to build up and maintain. As an employee it's just lovely to have your digital assistent around and to consult the knowledge. Review collected by and hosted on G2.com. What do you dislike about Whale? One of the only things I wanted Whale to improve on was to make a list view of the kanban view. But guess which feature Whale's launching next week? The list view. ;-) Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? 1. Onboarding process: we now have efficient onboarding processes thanks to the ease of use and traning flows in Whale 2. Long ramp up time: new employees are 2 x as fast up to speed then before 3. Maintain knowledge: Whale reminds you whenever a playbook needs to be reviewed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Destiny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Destiny L.") DL Destiny L. Mid-Market (51-1000 emp.) 4/25/2024 "Streamlined & Easy" 4/5 What do you like best about Whale? I believe that Whale is a streamlined and easy to use service that was well integrated with our company. Review collected by and hosted on G2.com. What do you dislike about Whale? Since our usage is fairly new, I do not have any complaints. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? It's making helping distrubute training information easier than our previous program. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Allison H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison H.") AH Allison H. Operations Project Coordinator Mid-Market (51-1000 emp.) 8/8/2023 "Responsive team with attention to detail" 5/5 What do you like best about Whale? Whale has an incredible web extension tool that allows for quick access to company informaiton with the ability to bookmark favorites and search without ever leaving the webpage I am on. It is incredibly helpful. Review collected by and hosted on G2.com. What do you dislike about Whale? We have had small editing issues with font and such. We also need more permission levels. Right now only an admin can do certain things such as create quizzes however we don't want the people who can create quizzes to have acces to everything. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale gives us quick and logical access to company SOP's, templates, and more with the ability to assign items to users and track employee participation. We set review intervals so all the company managers can keep company inofrmation up to date. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic WV Will V. Enterprise (\> 1000 emp.) 3/12/2024 "Awesome!" 5/5 What do you like best about Whale? Besides creating SOPs I have created tools for my team to followand the AI option have read my mind. Review collected by and hosted on G2.com. What do you dislike about Whale? NONE! It is an awesone product that I love to use Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Creating SOP and tools for my staff Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JK Jasmine K. Mid-Market (51-1000 emp.) 8/7/2023 "Whale is great set up for bulk SOP's that can be easily referenced." 4.5/5 What do you like best about Whale? I enjoy the lightbulb so I can bookmark things I use on the daily and are just a quick click away. I also enjoy how quick and easy the website is, so user friendly! Review collected by and hosted on G2.com. What do you dislike about Whale? The biggest dislike of Whale is not being able to copy and past and make everything the same font type and size. It is a hassle to have to copy current SOP's into a word document and add the update we need to and make everything the same font and size and copy it back into Whale. Just makes extra unnecessary steps. Review collected by and hosted on G2.com. What problems is Whale solving and how is that benefiting you? Whale solves our propblem of trying to find the most updated SOP. Instead of endlessly searching our Teams folders we can type in the Whale search bar and have the most updated SOP available to ensure efficient work flow. Review collected by and hosted on G2.com. 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