I love Whale!

The platform is so intuitive - from a user and content-contributor perspective! The templates are so helpful in creating SOPs that follow the aesthetic of an organization.

I also really love the features, like the step recorder! Sometimes, when a task or procedure is second nature to me, I forget to mention key elements to get the reader to the same place in a process - so this feature has been great! It eliminates confusion and makes processes easier to follow.

Also - the QR codes. What an incredible idea. Sometimes there isn't someone around to walk you through how to do every function of your job, so offering a solution to this issue is fantastic!

Finally, Stino is fantastic. He's so helpful and encouraging and enthusiastic! I created most of my SOPs using an incompatible format (I didn't realize my SOPs would really be used by anyone but me) and he was able to take what I had - which was A LOT - and turn them into functioning Whale cards with the formatting my organization prefers. That would've taken me ages. He is so efficient and friendly - such a pleasure to work with!

There isn't really much that I don't like about Whale! Maybe just the size of the chrome extension widget? Sometimes it gets in the way of my webpage but it's such a minor issue that it seems silly to bring it up.

Whale is helping us answer the questions that we get most frequently! By having our directions written in clear and detailed formatting, questions are answered before they're asked, and the reader gets complete information and training!

I love being able to type in questions and get answers when I do not understand something. It's a great tool to have in the workplace. It alleviates stress when you have a question and no one is around to answer it.

Searching things can be a little confusing. Quite a few answers pop up so you have to look through everything to find what you're looking for.

Whale is an awesome tool to have in the workplace. It has helped me immensely when I have forgotten information that I need to know to be able to do certain tasks at work. It's a great way to help train as well. It has all the information in one place and explains in detail how to correctly get things done. I think it's an awesome site that is very beneficial in many situations.

The platform aims to simplify the process of onboarding new employees, training teams, and ensuring everyone has access to consistent information. I really like that we can create and share content, assigning tasks, building quizzes to keep all the collaborators update about the news in our envirioment.

Keeping the information and documentation up-to-date requires ongoing effort and resources from relevant teams.

Whale tackles the problem of inconsistent or inaccessible information. By centralizing documents and SOPs in one platform, everyone in the organization has access to the same accurate and up-to-date information.

I feel that Whale was created for me. As COO of my company, it can be overwhelming to manage corporate SOPs, onboarding, and user training, along with having a single source of truth for document management. Whale has given me the ability to share this burden throughout the company with assigned experts to manage each of these areas going forward. The review reminder process is great. The ability to create training flows and AI-generated quizzes has been a game-changer for us. Since we deal with customer contracts and P&Ps, having a centralized repository for these documents is great. No longer am I searching for the latest iteration of these documents. Card Analytics is great for tracking revisions and having an audit trail of user changes. Whale has many more features but what surprised me the most is how efficient this software is making my company. Or, should I say, it's showing us how inefficient we were in these areas. Whale's onboarding team has been great. Katrina and Stino have been excellent at making sure I would be successful using Whale. Once you get into it, it's very intuitive.

Whenever I think something is missing from Whale, a new release comes out and it's there. The folks at Whale take customer feedback seriously. There is nothing I dislike or have concerns with. It's a great company with a great product.

Whale's ease of use has us churning out a searchable knowledge base that has made us way more efficient. The Chrome plug-in to search our documentation in Whale has reduced the number of inquiries to each department for specific docs. It's all about efficiency. Whale has delivered.

As the Operations Manager of a growing company, Whale has created a product that is allowing me to create the SOP's that we need in one central location, I am able to tag in other Collaborators and share out the playboooks with ease. I love that i can add in links from our other platforms. It is very simple to go back and edit cards as needed. Intergating our files from our drives and AI generation and has been a huge time saver for us.

It would be great if Whale would auto save the documents as we are creating them. Would like to be able to export to more documents to more than PDF. It would be great if Whale integrated with Monday.com

Providing a platform for in which we can easily create our SOPS and maintain them.

User-friendly design. Focus is on the essentials of effective knowledge-sharing / No unnecessary complicated frills.

We are still in the implementation phase right now. So far, no problems have arisen.

Whale helps us to connect our departments better, share new knowledge across the company, and shorten the onboarding time for new employees.

We are a very process-oriented firm and came to Whale with hundreds of process documents already created. Whale is helping us optimize and go to the next level!

We find Whale easy and intuitive to set up, navigate, and use, and the customer support has been AMAZING. Even though, we are still onboarding—and so do not yet have our final structure in place—we can already find ANY process document within a few seconds (using Whale's handy search feature).

Finally, Stino is a delight to work with. Our firm did the Success Services package (where Whale does the migration for you—recommended), so Stino and I have been in regular contact over a series of meetings plus emails. The Whale team is very responsive, encouraging, and knowledgeable—and Stino has kept things both moving along and fun.

Almost nothing! The few things that have come up for us (such as a wish to integrate with Dropbox), Stino has assured us are already on the Developers' "feedback wall." We anticipate seeing continued new features and upgrades as Whale grows.

Whale is helping us organize LARGE amounts of processes—easily! We are a very process-centric firm, and—prior to Whale—our large library of process documentation was filed in Word and PDF documents, which were not easy to navigate. In contrast, Whale has made everything searchable and user-friendly. Also, with Whale, it is much easier to create, request, and share new documentation.

Whale is super easy to use and roll-out. It has an engaging user interface which is streets ahead of what we used to use for our internal SOPs (SharePoint) and has massively enhanced our ability ensure that all of our employees have the most up-to-date company processes, procedures and guidless at their fingertips at all times. It has a number of great features that make it simple to capture, share and track readership of key company content - such as simple but powerful video capture, training flows, read assigments etc. And the web-plug in is a game-changer - this has allowed us to easily surface some key application guidance inside our own webapps, using the same Whale content that can be searched at any time.

The only (minor) negative is that the content editor is a bit basic. It has a numgber of built in styles (which you can change font type, colour, size etc) but for things like paragraph spacing before and after headings, it is a bit limited. Also, the search feature could be better - it's great at finding cards with the search term in them, but then you have to do a CTRL-F (Find) to actually locate your search text inside the card.

Sharing current information easily. Simplifying SOP creation for everyone in the business. Enabling us to find information with minimal clicks.

We see Whale as our digital assistant. When the subject matter expert is not around, Whale is there to replace the SME and answer questions of employees.

As a company it is so easy to build up and maintain. As an employee it's just lovely to have your digital assistent around and to consult the knowledge.

One of the only things I wanted Whale to improve on was to make a list view of the kanban view. But guess which feature Whale's launching next week? The list view. ;-)

1. Onboarding process: we now have efficient onboarding processes thanks to the ease of use and traning flows in Whale

2. Long ramp up time: new employees are 2 x as fast up to speed then before

3. Maintain knowledge: Whale reminds you whenever a playbook needs to be reviewed