Whale is super easy to use and roll-out. It has an engaging user interface which is streets ahead of what we used to use for our internal SOPs (SharePoint) and has massively enhanced our ability ensure that all of our employees have the most up-to-date company processes, procedures and guidless at their fingertips at all times. It has a number of great features that make it simple to capture, share and track readership of key company content - such as simple but powerful video capture, training flows, read assigments etc. And the web-plug in is a game-changer - this has allowed us to easily surface some key application guidance inside our own webapps, using the same Whale content that can be searched at any time.

The only (minor) negative is that the content editor is a bit basic. It has a numgber of built in styles (which you can change font type, colour, size etc) but for things like paragraph spacing before and after headings, it is a bit limited. Also, the search feature could be better - it's great at finding cards with the search term in them, but then you have to do a CTRL-F (Find) to actually locate your search text inside the card.

Sharing current information easily. Simplifying SOP creation for everyone in the business. Enabling us to find information with minimal clicks.

Whale has created a platform that I am able to make safety readily available and easy to find. Getting our information tranferreed into Whale was a breeze. Using Whale to train employees on certain safety topics and streamlining onboarding has been a huge help. Using the analytics to see if employees are understanding the content to being able to see if we are providing the content employees are needing through the searches that are taking place has become a go to resource within Whale. I use Whale daily, continuing to create more training and informational spaces for our employees. Whale has also made it incredibly easy to bring information together between different departments by linking cards.

I have truly not found anything I dislike with this platform as the team at Whale has been on top of anything and everything when going to them for assistance.

The ability to train more efficiently across all aspects whether it be processes, safety, standard operating procedures, etc.

I love Whale!

The platform is so intuitive - from a user and content-contributor perspective! The templates are so helpful in creating SOPs that follow the aesthetic of an organization.

I also really love the features, like the step recorder! Sometimes, when a task or procedure is second nature to me, I forget to mention key elements to get the reader to the same place in a process - so this feature has been great! It eliminates confusion and makes processes easier to follow.

Also - the QR codes. What an incredible idea. Sometimes there isn't someone around to walk you through how to do every function of your job, so offering a solution to this issue is fantastic!

Finally, Stino is fantastic. He's so helpful and encouraging and enthusiastic! I created most of my SOPs using an incompatible format (I didn't realize my SOPs would really be used by anyone but me) and he was able to take what I had - which was A LOT - and turn them into functioning Whale cards with the formatting my organization prefers. That would've taken me ages. He is so efficient and friendly - such a pleasure to work with!

There isn't really much that I don't like about Whale! Maybe just the size of the chrome extension widget? Sometimes it gets in the way of my webpage but it's such a minor issue that it seems silly to bring it up.

Whale is helping us answer the questions that we get most frequently! By having our directions written in clear and detailed formatting, questions are answered before they're asked, and the reader gets complete information and training!

Easy to use and extremely helpful during my onboarding with a new company. I can find information easily and it is a convenient way for my trainers to send policies to me that I need to review.

I think it would be beneficial to have a master search so that I can find cards easily while I am new and unfamiliar how my company classifies topics.

It is helping with training in a virtual work setting.

Whale allows for a neat and organized place to document all processes and procedures. It allows us to quickly and easiely update processes and training documents to ensure that everyone is using the most up to date process. Very user friendly.

So far have I haven't found anything I dislike about the platform.

Organizing and structuring our process & training documents. Rather than having various instruction packets and notes everywhere, everything is centralized and organized. Whale helps keep us all on the same page and lets us all have access to the training documents and operating procedures.

I feel that Whale was created for me. As COO of my company, it can be overwhelming to manage corporate SOPs, onboarding, and user training, along with having a single source of truth for document management. Whale has given me the ability to share this burden throughout the company with assigned experts to manage each of these areas going forward. The review reminder process is great. The ability to create training flows and AI-generated quizzes has been a game-changer for us. Since we deal with customer contracts and P&Ps, having a centralized repository for these documents is great. No longer am I searching for the latest iteration of these documents. Card Analytics is great for tracking revisions and having an audit trail of user changes. Whale has many more features but what surprised me the most is how efficient this software is making my company. Or, should I say, it's showing us how inefficient we were in these areas. Whale's onboarding team has been great. Katrina and Stino have been excellent at making sure I would be successful using Whale. Once you get into it, it's very intuitive.

Whenever I think something is missing from Whale, a new release comes out and it's there. The folks at Whale take customer feedback seriously. There is nothing I dislike or have concerns with. It's a great company with a great product.

Whale's ease of use has us churning out a searchable knowledge base that has made us way more efficient. The Chrome plug-in to search our documentation in Whale has reduced the number of inquiries to each department for specific docs. It's all about efficiency. Whale has delivered.

It is an easy way to have all processes, procedures, and know-how in general in a centralized app. The look and feel are amazing and always you are able to find anything quickly and easily. The support team is amazing too.

I have two recommendations: 1- Price. Whale is a tool that every team member should have access to. It could be expensive for teams with a little budgets. 2- I would like a tool to make flow diagrams.

Whale is an easy way to keep our company culture alive and all processes and procedures up to date. It helps us to save time in the onboarding and training process whenever an employee joins our company.

The AI assist feature makes it very easy to start with a SOP and then amend it to your own needs. It speeds up the content creation by a lot.

I have not found anything yet. Everything we have used upon till now works well and is very intuitive.

The main problem we were facing was the that our SOP's were just spread out everywhere. People kept on asking where what was and therefore we started looking for a software that could centralise our SOP's.

The good thing is that Whale also helps to bring structure with their best practices. We had most of our SOP's but it helped getting them visually appealing for everyone.

User-friendly design. Focus is on the essentials of effective knowledge-sharing / No unnecessary complicated frills.

We are still in the implementation phase right now. So far, no problems have arisen.

Whale helps us to connect our departments better, share new knowledge across the company, and shorten the onboarding time for new employees.

The fast response time, the system ease, and the onboarding service.

Plus, we like the feeling we always have one person that is right around the corner to help us.

Also, the pricing is not too high, which is always a great plus! :)

I don't have any points of dislike - yet. ;)

The Whale plugin could use some overall stability, but we haven't used it that much yet, for my judgment to be fair.

Onboarding of new colleagues

Training of colleagues (existing and new)

The main goal of the system for us: write procedures to know what everyone is doing and how to do it best.